Car Problem DataNHTSA records

2011 Craftsmen Custom Vehicle

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the structure › body. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Structure › Body1
000

1 safety recall

Part 573 reports
Equipment13V443000
Filed Sep 18, 201379 vehiclesCraftsmen Industries, Inc.

Defect. Craftsmen Industries Incorporated (Craftsmen) is recalling certain model year 2006-2013 custom vehicles manufactured January 1, 2006, through April 30, 2013 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.

Risk. If the deadbolt jams, the interior side of the door lock may also jam. A person inside the vehicle at the time will then be locked in and be unable to exit the vehicle without using the emergency exit, increasing the risk of injury.

Remedy. Craftsmen will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall began on November 22, 2013. Owners may contact Craftsmen at 1-800-373-3575 or Fastec at 1-800-837-2505.

What owners reported

Newest filings
Structure › Body
Filed May 5, 201650 milesPA

TAKATA RECALL I OWN MANY CRAFTSMAN ITEMS AND MY RECENT PURCHASE OF A RIDING MOWER HAS BEEN A NIGHTMARE WITH NO ONE WILLING TO HELP. THE TRANS AXLE HOUSING UNIT IS MADE OF ALUMINUM WHERE THE OLD ONES ARE MADE OF STEEL, ( I HAVE A 20 YEAR OLD) IT'S POOR WORKMANSHIP AND THEY REFUSE TO SEND SOMEONE TO LOOK AT IT WITHOUT PAYING THE TECHNICIAN IT'S A DEFECT WHY DO I HAVE TO PAY...I ASK AND WAS TOLD IT'S NOT OUR PROBLEM. WOW I HAVE OVER 100 TOOL SETS, ELECTRICAL TOOLS AND BATTERY OPERATED TOOLS BY CRAFTSMAN AND THIS IS THE THANKS YOU GET. THANKS BUT NO THANKS CRAFTSMAN I WILL BE TAKING ALL MY CRAFTSMAN ITEMS TO SEARS FOR A FULL MONEY REFUND ON EVERYTHING. WAY TO STAND BEHIND YOUR ITEMS

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2011
YearComplaintsRecallsFiresDeathsAssessment
20130100Routine
20120100Routine
2011 — this page1100Routine
20100100Routine
20090100Routine
20080100Routine
20070100Routine
20060100Routine

Compare every Custom Vehicle year →

Other Craftsmen models

All Craftsmen models →
Lincoln Town Car 11

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Sep 18, 2013. Source: NHTSA Office of Defects Investigation.