2020 Chrysler Pacifica complaints

While driving at freeway speed a check engine light came on follows by “service electrical system “ then limp mode which limits the vehicle to 40mph. Very dangerous on the freeway. Luckily we made it off the freeway but the vehicle locked itself in park gear and began to make loud grinding noises with wipers going on randomly. This happened in a busy intersection. Car was inoperable had to be towed. Would not roll so flat bed tow was not possible. Dealer says the 12v battery was bad and it also needs a new transmission. If a 12v battery caused this to happen, this is a serious problem that could lead to a bad accident. Many more accounts of this online and YouTube.

My car has been going thru the refresh for gas and oil for the last few days. the motor has been running to empty out the "old" gas. so today, i took it thru a car wash on a conveyor belt system, with cars behind me. at the end of this i went to put it in gear so i hit the brake from the neutral position and put it in drive. i hit the gas and it went nowhere! there was a note on the dash that said i had to put the car in park, hit the brake and then put it in gear. i did this and it finally started to move. the car and five others behind could have been in serious trouble if i didnt get this figured out quickly, damn close to causing a wreck inside the car wash. now you tell me why a safety feature almost killed me?????

My tire size is 245/50 R 20. At 39,106 miles I had a bulge in the side of my front passenger tire. I had the tire replaced at the dealership. The cost was covered by my extended warranty with road hazard. A month later at 40,468, I had a bulge in the rear passenger tire. I went immediately to the dealership. They did not have the Falken tires in stock or available from their suppliers. My remaining 2 tires were showing some normal wear for 40,000 miles. I made the decision to go with a different brand which would be available sooner. My warranty covered the cost of my second bulging tire. I of course had to pay for the 2 tires that were beginning to show some wear. I also chose to replace the front passenger Falken tire as well. The one that was replaced at 39,106 for a bulge in in the sidewall. I did this for 2 reasons. It is always best to have 4 tires of the same brand on a vehicle. Most importantly, I had already had 2 Falken tires develop a bulge in the sidewall. That is a failure rate of 50%. I did not feel comfortable with using Falken tires. In all my years driving, I have never had a bulge in a tire. I understand that it is usually caused by hitting potholes, driving over curbs, etc. but my driving habits are the same as before. I paid over a $1000.00 for 3 tires. Perhaps, this is not a safety issue with Falken tires that I should be reporting but I prefer erring on the side of caution. My feelings will not be hurt if you tell me I am wasting your time.

Faulty Brake Booster. Brakes hissed upon decompression. When braking the vehicle would skip or jump ahead, while breaking almost causing me to rear end the car in front of me. The brake pedal would act like an accordion moving up and down while fully decompressed. Felt like I am driving a vehicle with air brakes.

Driving from PA to GA when after 775+ miles, and twenty five minutes from our destination we received an message indicating to pull over safety as the vehicle was coming to a stop. Three kids in car seats stuck on the highway waiting for a tow is not comforting. The car dealership plugged the vehicle into a charger and they indicated everything appeared fine. On the next leg of our journey driving to FL, we went about 350 miles before receiving the same message and braking down yet again. The engine eventually turned back on after 35 minutes and I was able to pulled into a charging station two miles away. We charged it 45% and make it to our destination some 175 miles later. We took it to another Chrysler dealership in FL and they indicated their was an issue with some temp sensors and performed updates to the hybrid control processor software. The three error codes we rec'd were: "Stop Safely, Vehicle Will Shut Off Soon," "Service Charging System," "Battery Conditioning Leave Ignition in Run." There may have been a fourth. This is an extremely dangerous issue. We were fortunate that it happened in daylight hours and were able to pull off to the side of the road. Pray that we make the 1,200 miles track back to PA safety.

Driving on a highway (55mph), ‘service charging station’ message popped up and I was unable to accelerate. I was able to pull over to the side of the road. Message said to put the car in park. Unable to go back to drive. Heat/radio remained working. Turned car off and on, car appeared to run but the service charging station error popped up. Repeated many times, but the wheel would lock and error message came back any time I was in drive and took my foot off the brake/tried to accelerate. I had 90% battery and 7/8th tank of gas when this happened. Presume the car was running on electric power at the time. Temp outside was about 25 deg (have driven in much colder recently), I had been driving for about 10 min (about 7 miles. I started with a full charge and didn’t do anything different than any other time I’ve driven or charged the car. The car had to be towed to the dealer. Error came up before once when car was parked in the garage. It had been plugged in, but I could not start the car because the hybrid battery completely drained while plugged in. Reset the charger and let it charge and it ran normally after that (about 3 months ago). There are about 13000 miles on the vehicle.

Ice buildup in the fender well to the tire which effects turning and steering. It happened all last winter and twice this year.

The van has experienced loss of braking twice during our 17,000 miles of ownership. During a braking sequence, the brakes essentially gave out and almost felt like the van lunged forward. Driver instinct was to push the pedal to the floor and after a second or so, the van braking recovered. I believe it to be an issue with the transition between regenerative braking and traditional braking. I have read forum posts with similar experienced, but have not received support of confirmation from Chrysler. I have driven many vehicles over my 22 years and have never experienced a loss of braking this significant.

Complete failure of electrical system. When it happened the display screen said the vehicle will shut down soon. Suddenly everything started turning on and off, the transmission disengaged. The motor started racing with all electrical components turning on and off and suddenly everything shut off. All vehicle components were rendered useless. Chrysler dealership tried jump starting the vehicle and nothing happened, no power at all. They then tested both batteries with a GR8 and found that the auxiliary battery had failed. After testing the charging system they found that the Power Control Unit was the issue. They corrected by replacing the Relay, and the PCM Powertrain Control Module. They replaced the auxiliary battery and cleared all codes. Started and found that the vehicle was not charging. They then replaced the POWER CONTROL UNIT. The vehicle is charging the auxiliary battery correctly. This happened on a vehicle that was less than a year old and had 9,338 miles on it

I was sitting at a traffic light when an alarm went off the message came up that read "Auto/start stop not available" my car automatically went into Park on its own, the emergency brake came on and a warning light came on. I had to turn off the car and restart it. I was in very busy traffic. The light remained on until I was able to get home. It was a holiday weekend so I could not take to service station and it is my only vehicle. I turned the car on the next day and every thing was fine. This happened 3 months ago as well. The engine has not been stopping I noticed at a traffic light now.

My wife recently noticed that the garage door opener intermittently stopped working and then unfortunately she was driving in the rain and figured out the windshield wipers do not function anytime the garage door opener stops working. Fortunately no accidents, but safety hazard indeed. Taking to dealer tomorrow. I have a video but cannot get it to upload

FIRST COMPONENT FAILURES - Passenger sliding door: a) WHILE DRIVING, the passenger sliding door mechanism engages and attempts to open the door - the driver then sees a notification "to operate the sliding door, put the vehicle in park"; b) when parked, if the door is open and we want to close it, we can engage the closing mechanism with button or fob, but then it will not stop and re-open even if there is an obstruction; it has closed on my wife's arm and almost hurt one of the kids. One can even try to stop the door from closing with their full body weight, or the use of the door handle, and the mechanism simply continues to closure. c) when parked, if the doors are unlocked, the door will sometimes start opening and then go into a cycle of back-and-forth opening and closing for several minutes; the only way to stop it is use the button on the ceiling to turn off the automatic sliding feature. SECOND COMPONENT FAILURE: Electrical. When we return home after driving the car, and turn it off, and go inside, the dashboard lights stay activated and the message on the dash says to depress the brake pedal and push the start button. This even happens when the keys are not present and doors are locked. We put both keyfobs on the other side of the house as a test, and the vehicle appeared ready to be started. The battery dies daily. THIRD COMPONENT PROBLEM: Suspension. This is a new vehicle we had converted into a wheelchair accessible vehicle by FREEDOM MOTORS in Battle Creek, Michi

VEHICLE WAS BROUGHT TO DEALERSHIP 3/9/21 FOR NOCKING ON L/F. DEALER DIAGNOSED STRUT AS PROBLEM. PART IS ON B/O. CHRYSLER MFG. HAS BEEN CONTACTED FOR ASSISTANCE TO SECURE PART AND ATTACHING PARTS TO REMEDY THE SITUATION. CURRENTLY THEY HAVE NOT DONE ANYTHING BUT PROMISE DATES THAT PARTS WILL BE AVAILABLE.(THEY ARE STILL MISSING TWO PARTS). THEY HAVE NOT ANSWERED MY REQUEST TO PROVIDE SOLUTION OR A RENTAL SO I CAN DRIVE A SAFE VEHICLE. ALL OF THIS IS STRANGE SINCE CHRYSLER IS ACTIVELY BUILDING THE CAR. ONE WOULD THINK THEY HAVE THE PARTS ON THE ASSEMBLY LINE! ............THANK YOU CARL / GALAXY MEDICAL

ENGINE HAS SHUT OFF ON ITS OWN 3 SEPARATE OCCASIONS SINCE PURCHASING THIS VEHICLE 4 MONTHS AGO. FIRST OCCASION I WAS COMING TO A STOP AT A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. SECOND TIME I WAS STARTING UP FROM A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. THIRD TIME I WAS DRIVING APPROXIMATELY 35 MPH AND THE ENGINE SHUT OFF. ALL INSTANCES WERE ON A CITY STREET. I HAD TO PRESS THE START/STOP BUTTON. THEN PRESS IT AGAIN WHILE PRESSING THE BRAKE TO TURN THE CAR BACK ON AFTER PUTTING THE VEHICLE BACK IN PARK. THIS ISSUE IS WIDELY DESCRIBED ON OLDER YEARS OF THE CHRYSLER PACIFICA.

TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY AND IDLING IN A PARKING LOT, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1348.*DT CONSUMER STATED VEHICLE WAS TAKEN IN FOR "SECOND OPINION."*JB

WENT FOR 1ST EVER OIL CHANGE, TECHNICIANS NOTICED COOLANT RESERVOIR WAS EMPTY (SHOULD NEVER BE) AND THERE WAS LEAKED COOLANT ALL OVER THE ENGINE AND BOTTOM OF CARS PROTECTION PADS (BAD ISSUE). TOLD ME (GET IT TO THE DEALER IMMEDIATELY), WHICH I DID, TAKING IT TO PHILLIPS CHRYSLER OF OCALA. IN ORDER FOR MY ENGINE NOT TO BLOW UP. I HAVE BEEN DRIVING THIS FOR 7000 MILES SINCE I PURCHASED IT WITH ZERO MILES. THE DEALERSHIP TECHNICIANS SAID (THEY HAVE NEVER SEEN THIS CONDITION) IT CAME FROM THE CHRYSLER OEM PLANT THIS WAY, SAID THAT ALL THE BOLTS TO THE COOLANT TEMPERATURE HOUSING THAT FITS ONTO THE ENGINE BLOCK WITH BOLTS WERE COMPLETELY LOOSE AND THE ONLY WAY FOR THIS TO HAPPEN IS THAT THE OPERATOR AT THE MANUFACTURING PLANT THAT ATTACHES THESE UNITS TO THE ENGINE DID NOT OR FORGOT TO BOLT DOWN COMPLETELY THE COOLING UNIT TO THE ENGINE. THIS IS GROSS NEGLECT ON THE PART OF T HE OEM AND COULD HAVE EASILY CAUSED THE ENGINE TO FREEZE OR BLOW. CALL PHILLIPS CHRYSLER IN OCALA FL AT 352-732-7577 AND ASK TO SPEAK TO ABRIEL ARCHER ABOUT MR. KNAUER'S CHRYSLER PACIFICA V6.

TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SWAYED. THE SWAY, ELECTRIC STABILIZER, AND CRASH WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WALT MASSEY CHRYSLER DODGE JEEP RAM (602 WESTERN BYPASS, ANDALUSIA, AL 36420, (334) 226-8881) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.

MY WIFE WAS STATIONARY AT A RED LIGHT WITH MY DAUGHTER IN THE SECOND ROW. A CAR APPROACHED THE LIGHT AND SLAMMED INTO THE BACK OF HER CAR II DON'T THINK THEY WERE SLOWING DOWN). SHE THEN HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY AND THE SEATBELT DID NOT FULLY ENGAGE. AS A RESULT, SHE HIT THE STEERING WHEEL CAUSING FRACTURES, A CONCUSSION AND A MINOR BRAIN BLEED.*DT*DT*DT*JB*JB *TR*TR

STOPPED AT A LIGHT, VEHICLE STARTED ACCELERATING UNTIL 3000 RPM FOR 2 SECONDS WHILE ONLY BRAKE WAS PRESSED.

WHILE APPROACHING A STOP SIGN AND ALMOST COMPLETELY STOPPED THE ENGINE REVVED AND CAUSED THE VEHICLE TO ENTER THE INTERSECTION BEFORE I COULD STOP IT. THE ENGINE RETURNED TO IDLE A FEW SECONDS LATER. FORTUNATELY THERE WAS NO OTHER TRAFFIC AT THIS TIME. THE SECOND TIME THIS PROBLEM OCCURRED I WAS STOPPING AT A RED LIGHT AND ALMOST COMPLETELY STOPPED WHEN THE ENGINE REVVED. I HAD TO APPLY CONSIDERABLE BRAKE PRESSURE TO AVOID REAR ENDING THE VEHICLE IN FRONT OF ME. I OBSERVED THE TACHOMETER READ ABOUT 2500 RPM AND IT RETURNED TO IDLE AFTER ABOUT FIVE SECONDS. NO ERRORS OR OTHER INDICATORS OF A FAILURE WERE NOTICED. THIS VEHICLE HAD ALSO BEEN EXPERIENCING PROBLEMS WITH THE START/STOP FEATURE QUITE FREQUENTLY BUT NOT AT THIS TIME. I TOOK THE CAR TO A DEALERSHIP AND THEY SAID THE BATTERY WAS LOW CAUSING THE START/STOP ISSUES BUT HAD NO IDEA ABOUT THE ENGINE REVVING AND COULD NOT REPRODUCE THE PROBLEM. THIS VEHICLE IS BASICALLY NEW WITH APPROXIMATELY 2800 HIGHWAY MILES AND HAS ONLY BEEN ON THE ROAD SINCE THE END OF JUNE.

TL* THE CONTACT RENTED A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH CRASHED INTO TWO DEERS. THERE WERE NO REPORTED INJURIES. THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DALLAS FT WORTH AIRPORT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 3,100. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN CONTROL ACCELERATION FOR 20 SECOND, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE BRAKE PEDAL WAS LOSING THE ABILITY TO HOLD THE VEHICLE, THE ENGINE RAV UP TO 7000 RPM AND THERE WAS A TICKING NOISE COMING FROM THE ENGINE AFTER THE VEHICLE COOL DOWN. THE VEHICLE WAS RESTARTED AND WAS DRIVING TO CHAMPAIGN CHRYSLER DODGE JEEP RAM DEALER, (1906 MORELAND BLVD, CHAMPAIGN, IL 61822) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200. THE VIN WAS NOT AVAILABLE.

I JUST PURCHASED A NEW 2020 PACIFICA AND DISCOVERED IT HAS FIXED SECOND ROW SEAT HEADRESTS. THE USER'S MANUAL THAT CAME WITH MY VAN SHOWS ILLUSTRATIONS OF THE HEADRESTS WITH ARROWS POINTING TO THE HEADREST'S ADJUSTMENT BUTTONS ARE BUT THOSE BUTTONS DO NOT EXIST IN MY VAN. THERE ARE ALSO WRITTEN INSTRUCTIONS ON HOW TO ADJUST OR REMOVE THE HEADRESTS BUT I CANNOT DO THAT BECAUSE OF THE MISSING BUTTONS. THE DEALERSHIP VERIFIED THAT THE HEADRESTS ARE FIXED. THE FIXED HEADRESTS MEAN THAT MY FORWARD-FACING CARSEATS (THAT USE THE SEATBELT TO SECURE THEM) DO NOT FIT PROPERLY (SEE ATTACHED PICTURES) AND THEREFOR ARE UNSAFE. THE BASE OF THE CARSEAT SITS SQUARELY ON THE VAN'S SEAT BUT ONLY THE TOP EDGE OF THE BACK OF THE CARSEAT MAKES CONTACT WITH THE VAN SEAT, AT THE MIDDLE OF THE HEADREST. THERE IS A 1-4 INCH GAP BETWEEN THE BACK OF THE CARSEAT AND THE VAN SEAT. SINCE THE HEADREST IS NOT ADJUSTABLE THERE IS NO OTHER POSITION OPTION. THIS SINGLE LINE OF CONTACT MAKES THE CARSEAT UNSTABLE AND UNSAFE, NOT MATTER HOW TIGHTLY THE SEATBELT IS PULLED.