Page 23 of 34 · complaints 1,101–1,150 of 1,660

1999 Chevrolet Silverado complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Power Train › Automatic Transmission › Lever and Linkage › Column Shift
Filed Sep 13, 2001NY

TRANSFER CASE FAILURE WHILE DRIVING. VEHICLE TAKEN TO DEALER, AND INFORMED CONSUMER THAT A TRANSFER CASE MODE SWITCH HAD TO BE REPLACED, REPAIRS WERE DONE. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module
Filed Sep 13, 2001NY

REAR WHEELS WOULD INTERMITTENTLY LOCK UP WHEN APPLYING BRAKES AT LOW SPEED. DEALER NOTIFIED, AND REPLACED ABS SENOR. PROBLEM STILL REOCCURRING, AND VEHICLE IS BEING RETUNED TO DEALER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 13, 2001MS

ANTI-LOCK BRAKES WENT OUT. BRAKES WII STOP VEHICLE, BUT ANTI-LOCK SYSTEM IS INOPERABLE. CONTACT DEALER, AND DEALER STATED NO RECALL.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 11, 2001NJ

REPORTING ABS SENSOR FAILED, CAUSING LOSS OF ABS BRAKING. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS OUT OF WARRANTY, AND THER EWAS NO MANUFACTURER'S RECALL ON THAT PART. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK

Tires
Filed Sep 10, 2001OH

AT APPROX. 25,000 MILES ALL TIRES HAVE FLAT SPOTS & 1 HAS A BROKEN BELT (THESE TIRES ARE FROM THE FACTORY ON MY TRUCK). HAVE CONTACTED 2 LOCAL FIRESTONE DEALERSHIPS AND WAS TOLD THEY COULD NOT HELP ME. *AK (TIRESIZE: LT24575R16)

Steering › Hydraulic Power Assist › Pump
Filed Sep 10, 2001NH

TRUCK WILL NOT TURN VERY EASILY TO THE LEFT. POWER STEERING PUMP IS GONE, POSSIBLY THE STEERING GEAR AS WELL, WHICH MAY CAUSE LOSS OF STEERING CONTROL.*AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Sep 8, 2001MI

ONE RIGHT REAR BRAKE PAD WORE AWAY TO NOTHING AND WAS GRINDING AWAY AT THE ROTOR AND WHEN I CALLED VERONICA PEREZ,A G.M. CUSTOMER REP. SHE CALLED ROSS MOODY TO TALK TO THE SERVICE MANAGER AND HE TOLD HER THAT ONE BRAKE PAD OUT OF EIGHT FAILED BECAUSE OF RUST.I HAVE NEVER BEFORE SEEN ONE BRAKE PAD GO BAD UNLESS THERE WERE SOMETHING WRONG WITH THE BRAKE CALIPER OR ASEMBLY BUT G.M. AND THE DEALERSHIP ARE BOTH SAYING NOTHING IS WRONG BUT I KNOW THERE IS.I'M RETIRED FROM G.M. AND CAN'T AFFORD TO PUT NEW BRAKES AND ROTORS ON MY VEHICLE IN ANOTHER 27,000 MILES WHEN MY WARRANTY EXPIRES AND THIS PROBLEM HAPPENS AGAIN.*AK

Latches/Locks/Linkages › Tailgate › Latch
Filed Sep 7, 2001MI

TAILGATE WOULD NOT STAY CLOSED, INTERMITTENTLY IT WOULD OPEN. DEALER NOTIFIED, AND INFORMED CONSUMER THAT INSIDE HANDLE AND ARM OF DOOR WAS RUSTED, CAUSING TAILGATE NOT TO LATCH PROPERLY. *AK *SLC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 6, 2001VA

WHILE APPLYING BRAKES ABS LIGHT CAME ON, AND A LOUD HMMING SOUND STARTED, EVEN AFTER THE VEHICLE SWITCH WAS TURNED OFF. SOUND CONTINUED UNTIL BATTERY CABLE WAS DISCONNECTED. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTTER.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 5, 2001TX

THE BRAKES IN OTHER TRUCKS IN THIS AREA WAS THE SAME PROBLEM. THE ANTI-LOCK BRAKE QUIT WORKING AROUND 60,000 MILES. *AK

Power Train › Manual Transmission
Filed Sep 4, 2001SD

CONSUMER HAS HAD SEATBELT REPAIRED UNDER A MANUFACTURER'S RECALL. BUT, CONSUMER IS CALLING TO REPORT THAT SAFETY BELTS LOCK UP AT ALL TIMES. DEALER HAS BEEN CONTACTED. THE LOCKING UP OF THE SEAT BELT SEVERELY RESTRICTS THE DRIVERS MOVEMENT, THE LOCK UP PROBLEM MAKES IT DIFFICULT TO STEER THE VEHICLE AND MAKES IT IMPOSSIBLE TO REACH THE TRAILER-BRAKE CONTROLLER UNIT, AT TIMES THE VEHICLE WILL NOT BACK UP, POSSIBLE TRANSMISSION MALFUNCTION. CONSUMER CAN NOT GET THE RETRACTOR MECHANISM TO RELEASE. NLM

Electrical System
Filed Sep 4, 2001CA

COMPONENT CRANK SENSOR REPLACED EACH TIME. VEHICLE CONTINUES TO HAVE ELECTRONIC/FUEL RELATED PROBLEM.R*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 3, 2001TN

WHEN ENGINE IS SHUIT OFF THE ABS MOTOR CONTINUES TO RUN.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 31, 2001MS

I AM AWARE OF SEVERAL OF THESE MODULES "GOING OUT" AND DON'T UNDERSTAND WHY THERE ISN'T A RECALL TO FIX THIS PROBLEM. NO SAFETY DEFECT MENTIONED. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 30, 2001TX

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 30, 2001MI

ABS MOTOR CONTINUOUSLY EVEN WHEN IGNITION IS TURNED OFF.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 29, 2001WI

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 27, 2001ID

THE ABS PUMP CONTINUALLY RUNS, RENDERING THE SYSTEM INOPERABLE. BRAKES STILL WORK, JUST NO ANTI LOCK.*AK

Engine and Engine Cooling › Engine
Filed Aug 24, 2001MO

RIGHT REAR WAS HANGING FROM UNDER THE MOUNTS. WHEN GOING OVER A BUMP IT WAS HARD TO KEEP CONTROL. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 24, 2001CT

ABS MODULE FAILED AND CAUSED ABS VALVE TO FAIL. DEALER WOULD NOT CONTACT GM TO SEE IF THEY WOULD COVER THIS FAILURE AS A DEFECT. ABS HAS BEEN DISABLED ON THE TRUCK. I TRIED TO CONTACT A MICHELLE LEE WHO IS GM'S NORTHEAST REP. WHOM I SPOKE TO ON ANOTHER MATTER SEVERAL TIMES THROUIGH GM'S 800 NUMBER TO NO AVAIL.

Power Train › Automatic Transmission
Filed Aug 24, 2001CT

I HAVE HAD PROBLEMS WITH MY TRANSMISSION INTERMITTENTLY SLIPPING WHEN STARTING TO ACCELRATE FROM A STOPPED POSITION. THIS OCCURS ON AN INFREQUEST BASIS AND HAS BEEN HAPPENING SINCE I BOUGHT THE TRUCK. GM HAS REPLACED THE TRANSMISSION AND THE PROBLEM STILL HAPPENS. I WENT BACK TO THE DEALER WHO REFUSED TO DO ANYTHING BECAUSE THEY COULD NOT REPRODUCE THE PROBLEM. I THEN CONTACTED GM'S CORPORATE OFFICE AND I WAS ASKED TO BRING MY TRUCK IN AGAIN FOR THEM TO REPLACE THE KICKDOWN CABLE. THE PROBLEM STILL PERSISTS TODAY.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 21, 2001CA

WHILE TRAVELING AT 25MPH ABS SYSTEM WENT OUT AND THE BRAKES LOCKED UP. IT BECAME DIFFICULT FOR CONSUMER TO SLOW DOWN. CONTACTED DEALER.*AK CONSUMER STATES AS HE WAS TURNING THAT ABS WENT OUT AND THE VEHICLE BEGAN TO SKID, VEHICLE WAS TAKEN INTO DEALERSHIP AND CONSUMER WAS INFORMED THAT THE ABS COMPUTER MODULE FAILED.*JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 21, 2001KS

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 16, 2001TN

VEHICLE EXPERIENCED A BRAKE LOSS WHEN APPLYING BRAKES BEFORE REACHING A STOP INTERSECTION. DEALER WAS NOTIFIED, AND INFORMED CONSUMER THAT ABS MOTOR NEEDED TO BE REPLACED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 16, 2001IL

WOULD HAVE NO ABS BRAKES AFTER PRESSING ON BRAKE PEDAL. HAD FUSE REMOVED DUE TO ABS PUMP CONTINUING TO RUN. ABS MODULE HAD SHORTED OUT. HAVE TAKEN TO MECHANIC, BUT WARRANTY EXPIRED. *AK DRIVERS SIDE WINDOW WILL NOT ROLL UP, THERE WAS A POPPING NOISE WHEN BACKING UP AND TURNING, DEALER REPLACED LOWER BALL JOINT, PASSENGER SIDE WINDOW LEAKS, LEATHER SEATS ARE TORN, CRUISE CONTROL MODULE WAS REPLACED, DASH PANEL PARTS INOPERATIVE, ALSO CUP HOLDER RATTLES AND THE RIGHT BACK WINDOW LEAKS.*JB

Service Brakes, Hydraulic › Foundation Components
Filed Aug 9, 2001AR

THE BRAKES FAILED ON MORE THAN ONE OCCASSION ON THE HIGHWAY. THERE WERE TWO RECALLS, ONE OF THEM RELATED TO BRAKE PROBLEM. THE CONSUMER WANTS THE DEALER TO FIX THE PROBLEM. *YH

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 8, 2001PA

WHEN APPLYING BRAKES AT ANY SPEED BRAKE PEDAL GOES DOWN MORE THAN IT SHOULD, IT FEELS SPONGY, AND BRAKING DISTANCE IS EXTENDED. DEALER HAS REPLACED FRONT AND REAR ROTORS 3 TIMES. ONCE DUE TO RUST, OTHER TIMES DEALER DID NOT KNOW WHAT ELSE TO DO. FRONT AND REAR PADS WERE REPLACED TWICE.*AK CONSUMER STATES THERE IS A NOISE IN THE STEERING, ALSO SEAT BELT WAS HANGING UP, THE UNDERHOOD LAMP WAS INOPERATIVE, AN HORN ACTING ERRACTICALLY.*JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 8, 2001FL

ABS MOTOR SPRING CLIP WAS DEFECTIVE. ALSO, ABS LIGHT STAYS ON, AND ABS BRAKES DO WORK.*AK

Service Brakes, Air
Filed Aug 8, 2001TX

AIR BRAKES ABS MOTOR CONTINUES TO RUN, AND OVER TIME DRAINS BATTERY AND REDUCES OPERATING ABILITY OF BRAKING SYSTEM. DEALERSHIP HAS REPLACED THIS COMPONENT AT THE CONSUMER'S EXPENSE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

Structure › Frame and Members
Filed Aug 6, 2001TN

FRAME NEAR THE REAR AXLE BROKE ON RIGHT AND LEFT SIDES. DEALERSHIP EXAMINED VEHICLE, AND WELDED THE FRAME TOGETHER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 3, 2001IL

SOMETIMES IN HEAVY TRAFFIC, PUSHED ON BRAKE PEDAL AND PEDAL WENT DOWN TO THE FLOOR, ALSO HAD TO PULL OFF ROAD TO KEEP FROM REARENDING ANOTHER VEHICLE, CONTACTED DEALER, AND DEALER STATED HAD TO READ MANUAL.*AK CONSUMER WAS LATER INFORMED BY DEALER THAT THEY ARE AWARE OF A PROBLEM WITH THE ABS BUT DO NOT HAVE A REMEDY AS OF YET.*JB

Steering › Linkages
Filed Aug 3, 2001CT

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 30, 2001CA

I AM AWARE OF TWO OTHER 1999 SILVERADO OWNERS THAT HAVE EXPERIENCED THE SAME ABS MODULE FAILURE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 26, 2001IA

WHEN APPLYING BRAKES AND SIMULTANEOUSLY HITTING A BUMP IN THE ROAD ABS SENSORS MUST BELIEVE THAT THE TIRES ARE SKIDDING. THE RESULTS ARE TERRIBLE. YOU CANNOT STOP VEHICLE. I TALKED TO THE SERVICE MANAGER AT GEORGE WHITE CHERVOLET. HE IS AWARE OF THE PROBLEM, BUT INDICATED THERE IS NO FIX. ABSOLUTELY UNBELIVEABLE. I AM POSITIVE PEOPLE HAVE BEEN KILLED BY THIS PROBLEM. BUT, GMC DID NOT HAVE A SOLUTION. PLEASE ADVISE AS TO WHAT I SHOULD DO!! HOPEFULLY BEFORE I OR MY FAMILY GETS KILLED.*AK

Tires › Tread/Belt
Filed Jul 26, 2001CO

THE WEATHER WAS CLEAR AND APPROX 70 DEGREES (F). IT OCCURRED ON I-25 APPROX 10 MILES NORTH OF PUEBLO, CO. THE TREAD WAS IN GOOD SHAPE AND THE PRESSURE WAS CORRECT. THE TIRE SUDDENLY COMPETELY SEPARATED AND SHREDDED WITHIN SECONDS.*AK (DOT NUMBER: W273WMA259 TIRESIZE: P265/75R16)

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 25, 2001VT

VEHICLE WAS PARKED, STARTED ENGINE, IMMEDIATELY NOISE FROM UNDER DRIVERS SIDE, SHIFT OFF IGNITION,SAME NOISE, FINALLY REMOVED FUSE AND NOISE STOPPED DEALER SAID ABS UNIT FAILED, NEEDS REPLACEMENT. UNIT SHOULD BE WARRANTED BUT IS NOT. *AK

Tires
Filed Jul 24, 2001ID

DRIVING ON A GRATED DIRT ROAD, THE RIGHT FRONT TIRE BLEW AND ALMOST TOOK US OF THE ROAD. WE WERE GOING CAMPING AND WAS FORTUNATE IT DID NOT HAPPEN WHEN WE WERE GOING PASSED THE STEP LEDGES. WHEN THE TIRE BLEW IT FORCED US OFF THE ROAD AND INTO SOME BRUSH. NO VEHICLE OR PASSENGER INJURY (LUCKILY). I JUST WANT TO REPORT THIS ISSUE SO THAT MAYBE FIRESTONE WILL DO A RECALL ON SOME OF THE OTHER TIRES THAT ARE OBVIOUSLY DEFECTIVE. PLEASE TAKE THIS NEAR MISS INTO CONSIDERATION, BECAUSE IF THIS TIRE BLEW ABOUT 8 MILES EARLIER WE COULD HAVE WENT OFF THE EMBANKMENT. (TIRESIZE: P265/75/16)

Tires › Sidewall
Filed Jul 23, 2001AZ

COMPLETE SIDEWALL SEPARATION, TIRE COMPLETELY DESTROYED. *AK (DOT NUMBER: 273WMB129 TIRESIZE: P265/R16)

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 17, 2001OK

THE ABS MOTOR CONTINUES TO RUN WITH KEY IN OFF POSITION FUSE WAS PULLED AFTER TALKING TO DEALER. THROTTLE BODY MAKING ACCELERATOR PEDAL STICK IN STOP POSITION MAKING MORE PRESS. HAVING TO BE APPLIED AND TRUCK TO JUMP FOWARD WHEN STICK BREAKS FREE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 12, 2001IN

THE ABS CONTROL PUMP UNDER THE DRIVER SEAT CONTINUES TO RUN AFTER THE VEHICLE IS SHUT OFF. THEREFORE RENDERING THE ABS SYSTEM INOPERATIVE. CHEVROLET HAS OFFERED NO SUPPORT TO FIX THIS PROBLEM. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 6, 2001MI

ABS SYSTEM MOTOR CONTINUES TO RUN WHEN VEHICLE IS SHUT OFF. VEHICLE HAS BEEN REPAIRED BY DEALER, HOWEVER PROBLEM STILL EXISTS. A TSB HAS BEEN ISSUED ON VEHICLE'S MAKE AND MODEL.*AK CONSUMER STATES THAT THE BRAKE NOW LOCKS UP WHEN NOT PRESSED. TRANSMISSION FAILED AT 62251 MILES, REVERSE, 2ND, AND OVERDRIVE DO NOT WORK, DEALER HAS RECALL ON THIS AS LONG AS VEHICLE IS UNDER WARRANY, THE REVERSE DRUM SHELL FAILED, THIS PART WAS MADE SOFT AND IS REPLACED BY A HARDER PART. *SLC

Tires › Tread/Belt
Filed Jul 6, 2001NY

AT 25,000 MILES RIGHT REAR FIRESTONE, WILDERNESS AT TIRE SIZE: P265/75R16, DOT: UNKNOWN DEVELOPED CRACKS IN TREAD. THEN, WITH APPROXIMATELY 40,000+ MILES ON OTHER THREE TIRES ON 1999, CHEVROLET, SILVERADO, CRACKS HAVE DEVELOPED IN TREAD. FIRESTONE CENTER IS OFFERING TO PRORATE TIRES AT 54%, AND REPLACE THEM WITH OTHER FIRESTONE TIRES. *AK DOT NUMBER W272WMA238, CONSUMER REQUESTING ALL TIRES BE REPLACED. *SLC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 3, 2001TN

ABS LIGHT STAY ON AND CONTINUE TO RUN. MODULE WAS DICONNECTED TO KEEP BATTERY FROM WEARING DOWN. VEHICLE DOESN'T HAVE ABS, AND REGULAR BRAKING SYSTEM COULD BE AFFECTED. DEALER STATED THIS WAS A COMMON PROBLEM. PUMP OR MODULE WILL NEED TO BE REPLACED.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 3, 2001TN

ABS UNIT IS MALFUNCTIONED AND WILL NOT SHUT OFF WHEN ENGINE IS TURNED OFF, RESULTING IN DRAINED BATTERY. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 2, 2001IN

EA-01-013; WHEN DRIVING AND APPLYING BRAKES TO MAKE A GRADUAL STOP, CONSUMER NOTICE DA NOISE COMING FROM UNDERNEATH THE HOOD. BRAKES KICKED IN AND THEN RELEASED, CAUSING EXTENDED STOPPING DISTANCES. CONSUMER HAS YET TO CONTACT THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 2, 2001NC

ABS MOTOR CONTINUES TO RUN AFTER SWITCH OFF ABS SYSTEM FAILURE COULD HAVE CAUSED MAJOR ACCIDENT. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 2, 2001TX

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Power Assist › Vacuum › Hoses, Lines/Piping, and Fittings
Filed Jun 29, 2001FL

WHEN BRAKE PEDAL WAS DEPRESSED PEDAL WENT ALL WAY TO THE FLOOR. DEALER HAS BEEN CONTACTED FOR PROBLEM, AND STATED THAT BRAKE VACUUM HOSE WAS DEFFECTIVE. PLEASE PROVIDE FURTHER DETAILS.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 29, 2001MI

BRAKES ARE BAD AND VERY SOFT, WHEN HITTING PEDAL, IT TAKES A WHILE FOR TRUCK TO STOP.*AK CONSUMER STATES PEDAL HAS LOTS OF SLACK, ON PANIC STOPS THE BRAKE PEDAL GOES TO THE FLOOR, BRAKE PADS ARE OKAY. *SLC

Tires
Filed Jun 29, 2001AZ

NOTICED BELT PROTRUDING OUT OF LEFT FRONT TIRE. TOOK VEHICLE TO FIRESTONE DEALER. THEY TOLD ME MY TIRES WERE NOT UNDER ANY KIND OF WARRANTY BECAUSE, THEY CAME AS ORIGINAL EQUIPMENT ON MY VEHICLE. I THEN SHOWED THE MANAGER THE WARRANTY THAT CAME WITH THE VEHICLE. HE SAID NOWHERE DID HE SEE THAT THEY SHOULD REPLACE THE TIRES. ALL THE INFORMATION PERTAINING TO REPLACING THE TIRES WAS THERE ON THE FIRST PAGE. THEY THEN TRIED TO TELL ME THAT THE TIRE DAMAGE WAS DUE TO NORMAL WEAR AND I HAD AN ALIGNMENT PROBLEM. I TOLD HIM I WANT FIRESTONE TO HONOR THE WARRANTY AND REPLACE IT ON A PRORATED BASIS. THE MANAGER THEN TOLD ME THAT HE KNEW NOTHING ABOUT TIRES BECAUSE HE WAS NOT A TIRE MANAGER. HE THEN TOLD ME SEVERAL OTHER LOCATIONS WHERE THE FACILITIES HAD TIRE MANAGERS. HE THEN LET ME DRIVE OFF WITH A DAMAGED TIRE. NOT EVEN OFFERING TO PUT ON THE SPARE TIRE.*AK (TIRESIZE: 265/75/16)

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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