2025 Chevrolet Equinox complaints

The contact owns a 2025 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral. No warning light illuminated. The vehicle lost motive power. The contact stated that the vehicle stopped in the middle of a busy road. The contact stated that while attempting to start the vehicle, the vehicle started. In addition, the contact stated that the failure was persistent. In addition, the contact stated that later the check engine warning light illuminated. The vehicle was taken to the dealer, however the vehicle had not been inspected. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.

While in a parking lot going about 10mph or less, a car pulled out from a parking space on the left. I did a full brake and despite being dry, warm pavement, the car activated abs and released some brake pressure and allowed the car to continue to move. This ment that my braking distance increased by about 5-10 feet more than you'd expect. I have had this happen 3 times, each time a car was pulling out perpendicular on the left. I tried to replicate this in an open parking lot and it never repeated therefore I think it has something to do with the car approaching on the left and the active braking system.

The back lighting for the controls does not work the check engine light is on the dealer said there is no fix for either one of these items at this time

This vehicle makes a noise that sounds like your driving over rumble strips. The front end shakes and there is a hard vibration. I purchased this vehicle used on 5/5/26 and it’s been in the dealership twice already. The Onstar module is defective and now this noise and vibration. The shaking starts upon accelerating. The dealership, Central GMC/Buick of Jonesboro, AR. told me that GM knew about the problems and that their Engineers did know the fix yet. They say it’s not a safety issue but This is an unsafe vehicle and GM knows it’s unsafe. I’m afraid to drive it.

My vehicle OnStar telematic module has shorted out the complete electrical system. This module is backordered. No time frame was told it could be months. Many GM vehicle have the same problem. The vehicle can stop while sitting or driving. This vehicle is unsafe to drive i traded it to the dealership. They will hold on to it until(if & when) they get the part.

Telematic defective waiting 7 weeks still no eta... safety issue if battery loses power

Onstar module faulty causing parasitic battery drain unable to get a loaner car

The contact owns a 2025 Chevrolet Equinox. The contact stated that the vehicle's GPS monitoring system had failed to operate as needed. The vehicle was taken to the dealer on multiple occasions where the contact was informed that a software update was performed on the vehicle; however, each software update failed to correct the failure. The dealer was notified of the continued failure and informed the contact that the part to repair the vehicle was on backorder with no certain timeframe as to when the part may become available. The contact stated that he and his wife are elderly and rely on the GPS monitoring system for both traveling and unexpected medical emergencies. The manufacturer was also notified of the failure where they gave the contact the same information as the dealer and was given a case number. The vehicle was not repaired. The failure mileage was approximately 22,000.

The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at 70 MPH, the vehicle unexpectedly decelerated to 10 MPH with no warning lights illuminated. The contact was able to restart the vehicle following the failure. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 5,700.

While operating the vehicle on both interstate highways and local roadways, an intermittent malfunction occurs involving the All-Wheel Drive (AWD) system. The instrument panel displays a warning message stating, “Service All-Wheel Drive System.” When this warning appears, the vehicle automatically disengages from AWD and reverts to Two-Wheel Drive (2WD). Once this occurs, the system does not allow the driver to manually return the vehicle to AWD. This issue has occurred on more than three separate occasions. Notably, there have been instances where the warning indicator illuminated immediately upon starting the vehicle, prior to any extended operation. When the malfunction is present, the vehicle exhibits abnormal driving behavior, including a noticeable jerking or hesitation that feels consistent with a transmission-related issue. The failure is unpredictable in nature, with no clear pattern or triggering condition identified. This creates a significant safety concern, particularly when operating the vehicle at highway speeds or in conditions where AWD capability may be necessary for proper traction and control. An appointment has been scheduled with an authorized dealership for diagnostic evaluation; however, at the time of this report, the vehicle has not yet been inspected or repaired, and the issue remains unresolved.

While driving on the freeway, my vehicle displayed a “Service All-Wheel Drive System” warning and unexpectedly switched into two-wheel drive. This created a serious safety concern due to sudden loss of traction and control. Additionally, on multiple occasions while reversing, the vehicle abruptly applied the brakes without any obstruction present, displaying a message that automatic braking had engaged. My foot was on the accelerator at the time, and this created a sudden and unsafe situation. The vehicle has been taken to the dealership for repair, but due to the unpredictable nature of these issues, I no longer feel safe operating the vehicle.

Occasionally, the vehicle will jerk the steering wheel when going around a curve (almost like its trying to center the line while driving in a curve) and sometimes it steers out of the lane or simply won’t function correctly at all.

This is a 2025 vehicle with 25,000 miles and the Check Engine Soon light stays illuminated due to a faulty PCV Valve or possibly a poorly designed crankcase. The engine code is P04FB and is commonly found as an issue when you do a search. As a safety precaution, the vehicle is programmed to not allow the remote start to work as designed when the engine light is on so this issue affects the overall functionality of the car. Having spoken with the dealership, they report seeing that engine code often and that the part is on backorder. The dealership seems to think it's the crankcase causing the issue and not the PCV Valve as the fix they have been ordering for them is the case. It will potentially go away as the weather is hotter, but if a chilly night or morning comes up, then the light will come back on because there is moisture buildup on the PCV Valve when the temperature drops that causes the light to come on. With all of the complaints I have read online for this very issue, I would like to see NHTSA step up and make Chevy fix their problem. Thank you.

Pulling into our parking lot of apartments. After picking car up from dealership for a different problem. The “service high voltage” light came on. Turned car off restarted. Same issue.

While driving, a burning odor developed followed by visible smoke entering the passenger cabin from the dashboard/HUD area. We pulled the vehicle over and had it towed due to safety concerns. Dealer required dashboard disassembly to investigate potential electrical/fire condition but was unable to replicate the issue.

For the second time the service high voltage system warning has came on first time it was updated the dealership said now it’s back on again A/C not working properly

Sometimes when I am backing up, the breaks will slam on. Back in 2025 first I noticed, but thought it was human error, just wasn’t sure. After it happened more than a couple of times in 2026, I realized it wasn’t me and must the safety warning system? I googled after it happened this month and (phantom breaking) popped up for the Chevy equinox. I Have an appt. With Chevrolet to check it out in 2 weeks. Scary when it happens. I’ve only noticed it so far when backing up. If it were to happen other than in a parking lot, that could be dangerous, especially if I am going faster.

Wiring harness on PCV Valve causes check engine light to come on as soon as it rains or gets wet. Dealer has tried multiple times to fix issue to no avail. The parts are on national back order and they can not get them. Dealer has told me that this is a know issue with this model year equinox.

The contact owns a 2025 Chevrolet Equinox. The contact stated that the high-voltage system message was displayed. The vehicle was taken to the local dealer, where an unknown diagnostic test and repair were performed on the computer, but the failure recurred. The vehicle was taken to the local dealer again, where the AC receiver was ordered; however, the part ordered was the incorrect part. The dealer informed the contact that the part was on back order. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 6,065.

The navigation system and the one-pedal driving system started malfunctioning. The navigation system began displaying a different location during remote driving, causing it to send me down a street against traffic. This issue has never been resolved and continues unabated. Then, while on the highway, when I needed to slow down, the one-pedal driving system deactivated, causing me to almost collide with another vehicle. This has happened more than three times this month. GM and Chevrolet just keep saying they'll call me back to resolve the issue, but they never do, and they refuse to fix it.

I was driving my car and a "service high voltage battery" message appeared on the screen and a message to reduce charging the car to 68%. The message coincided with the car having no cabin heat and no ability to defrost the windshield. The dealership says that the cabin heat and AC use the same cooling system as the battery and that any failure in the battery cooling system can cause a no heat/AC situation

OnStar Module failure. This did not trigger any type of notification. I had to make several phone calls to OnStar to determine I would need to schedule a service appointment for a technician to look at the vehicle. After inspection it was noted that the OnStar Module is not working and will need to be replaced. Upon ordering the part I was informed it is on backorder with no delivery time noted. If I were to get into a crash OnStar would not have triggered a call to first responders for my safety - which is a service that I pay for. No warning lights appeared and the the OnStar button still shows "green" as in active service.

On Monday, April 6th, I was turning into a parking lot and the braking system, specifically the anti-lock braking system (ABS) and electronic brake control module, appeared to malfunction. While driving, I received a warning indicating the ABS was off, and the brake pedal became soft with reduced stopping ability. The check engine light also came on. I had to coast the vehicle to a complete stop. The vehicle is available for inspection upon request. The loss of normal braking function significantly reduced my ability to stop the vehicle safely, increasing the risk of a collision. This created a dangerous situation for myself, passengers, and other drivers on the road. Brake failure at any speed presents a serious safety hazard.I am aware of similar complaints reported for this issue. My vehicle was towed to and inspected by a dealership where it sat overnight before being diagnosed; however, they were unable to reproduce the issue at the time of service. Despite this, the braking failure did occur and remains a safety concern. The service advisor told me to "bring it back if it happens again" and that it "lost communication with the EBCM" which sometimes happens. The vehicle has not yet been inspected by the manufacturer directly, police, or insurance representatives. There were no warning lamps or other symptoms of this problem prior to the failure.

Braking issues Sensors go off when nothing aroung Slow backing car engages brakes Bad smell like a strong BO persists after cabin an oil fulter changed Battery / alternator drain 12-07 2025 to 01-17 2026 in auto shop I was told wainting for part ( Onstar ) Prior brake issues early April 2025 the week of having auto brakes and steering lock up during 45mph drive it was documented as a camera issue No power as if brakes applied while, Car has felt when turning like it skips while in a turn during driving all 8 visited on document other 4 not documented System dignostic or dealer service doesn't show issues. Issues have been on going without success other issues possible related or newer Miles first reported brake and steering lockup 145 miles most recent 7750

When attempting to engage the Left turn signal, the lever has to be pushed down several times to "catch or engage" and stay engaged. Frequently it won't stay engaged and turns off before the turn is completed. (The Right turn signal works properly). This happens 8 out of 10 times on a consistent basis. The dealer shop supervisor and tech test drove it as well as another brand new lot vehicle and both did the same thing. They said that that's what they all do, and I should push down more firmly, which doesn't help. I'm in my late [XXX] , have driven new GM vehicles for decades and know how to use a turn signal. I have been in the middle of LH turns and the turn signal was not flashing to advise other drivers of my intent to turn. I believe that this is a significant and dangerous safety issue. I bought the vehicle new a little over a year ago and it currently has about 2500 miles on it. I am not sure when this started happening, but I started to notice it at about 1700 miles, 6 months ago when I started driving it regularly in place of my 2024 Chevrolet 1500 pickup. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On four occasions while operating the vehicle down the roadway the dash screen and infotainment / vehicle information displays all have went dark off and reset causing disruption to vital information. Cruise control stayed active. It is unknown if the advanced safety features failed during the reset.

1 March, Onstar failed while utilizing the gps late at night. Stuck on side of the road until a passersby assisted me. 2 March, took truck to dealership, after 4 days said no issue found. Driving home, same issue persisted. Called dealership, told to bring back, 45 minutes away. Declined because was told no issue found. 6 March, morning truck completely dead. Called dealership and was told to have towed back to dealership. I declined because you didn’t find any issues when it was there. Following morning, 7 March, had truck towed to local dealership. After a week, was told Onstar telematics module failed and needs to be replaced. As of today, March 29, the part is on back order.

There are two issues with the headlights as it relates to the instrument panel and controls. First, the symbol on the instrument panel is the same for both headlights and running lights. This means at dusk, I cannot know whether my auto-headlights have turned or if I need to override the auto-feature to turn them on manually. Second, the headlight controls are buried in a menu, hidden behind the steering wheel. The "quick menu" is inconvenient, but the fact that it is hidden bedding the steering wheel means that I have to lean forward and around to fiddle with it, which has led to me drifting into another lane as I am distracted. From the driver's perspective, the "quick menus" are all hidden behind the wheel, and the control panel is just far enough out of reach that the driver must adjust and lean forward to reach for any controls not on the steering column.

The rim has a crack in it and it won’t hold air

Notice the windshield was cracked after leaving a restaurant!

The vehicle has experienced repeated failures of the integrated telematics system, including loss of GPS location accuracy, loss of data connectivity, navigation malfunction, and intermittent failure of voice command and steering wheel controls. On one occasion, the vehicle experienced a complete display blackout while driving, during which both the infotainment screen and digital instrument cluster went entirely black. The condition has occurred repeatedly and persisted despite multiple repair attempts. The vehicle has been out of service for approximately 82 cumulative days for diagnosis and repair of these issues. An authorized Chevrolet dealership ultimately diagnosed a failure of the telematics control module, which was replaced under warranty. Following this repair, the same data connectivity failure recurred and was documented with photo and video evidence. The vehicle was returned to the dealership for further diagnosis. The failure is intermittent and may not be present during every inspection. The telematics system supports navigation, driver information displays, and emergency communication features, including transmission of vehicle location and system data. Loss of GPS and connectivity may impair the vehicle’s ability to provide accurate location information during an emergency. The prior display blackout resulted in loss of driver information while the vehicle was in motion. The condition has been reported multiple times to authorized Chevrolet dealerships. Diag

The lane keep assist never works properly, it vehicle doesn’t stay in lane, also gps has never worked properly, it’s been to the dealers several times and parts have been replaced with out any success

On Star module failure with severe backorder on parts

The telematic control module drains the battery. I bought the car in February 14, 2026 and it was towed to the dealer on February 20. Today is March 17 and I have had no results. I opened a case with GM directly but I receive nothing but canned automatic emails. The dealer isn't taking my calls. Please help.

21" Equinox EV RS wheel cracked at the lip even though we do not recall hitting anything. No known potholes or other impacts. This caused air loss from the tire and had to refill the air at least once a day. When the tire shop removed the tire to inspect it further we found no damage to the tire, just the wheel was cracked. Called dealership and they claimed it would not be a warranty issue. We ended up putting different wheels on the car as we didn't want to have this issue again.

My vehicle has had recurring interior water intrusion and related safety concerns. The most serious symptom was interior window fogging on the inside of the vehicle for multiple days during or following rainy, snowy, and cold conditions, which significantly reduced visibility while driving and made it difficult to see out of the windshield and side windows. To clear the fogging quickly, I have had to turn off the heated seats and defrosters and open the windows; otherwise, I have needed to pull over and wait until I could safely see through the windshield again. A strong mildew odor would also develop and could last for days after rain. Sometimes the seats felt damp and the odor became worse when the heated seats were turned on. The first repair visit for this issue was January 13 to 19, 2026 and during that visit, the dealer was unable to recreate the issue. The problem continued, and after my navigation/infotainment screen began having issues, I returned the vehicle to the dealer again on March 7, 2026. I was then informed there was water intrusion and water-damaged carpeting, and I was told there was a known issue involving a faulty or broken seal on this model and there was a recall, but I have not been able to confirm that recall by VIN online. It remains unclear whether the leak is the full cause of the repeated interior fogging condition. In addition to the water intrusion issue, the vehicle has also had other electrical and safety-related concerns, including the infot

While pulling into a parking spot of a business and approximately 6 feet from the curb, the automatic emergency brake engaged forcing my whole body forward, slamming my head on the visor/roof of the car very forcefully/painfully. I was not in traffic, I was getting ready to park. My front seat passenger slammed against her seatbelt and I had a child in the back seat who slammed forward as well. No dash indicators or seat rumbling occurred, it was just an immediate jolt/hard stop that I was not braced for. At risk of concussion or TBI.

I purchased a 2025 Chevy Equinox EV last year out of the local Chevy dealership It is my first brand new vehicle and I’m the only owner, I have only had this vehicle for a few months and it has already showed me significant issues with the Electronic components Main issues I’ve experienced are: Randomly shutting off Randomly phantom braking On star capabilities not working No access to WiFi or any apps on the touch screen I.e. maps, music, settings, volume, radio etc. A/C/heating unit not working won’t get cold or hot just blowing air Issues with charging (almost left me stranded multiple times) not fast charging Issues with my Chevy app Took the vehicle to the dealership to get looked at they have had it for a week already and have not given me any update except that I will need a new onstar module. The vehicle is not safe to drive and I’m afraid that it will shut off while I’m driving at a higher speed I.e. on the freeway or that it will phantom brake while I’m on the highway which can cause a life threatening injury This vehicle has not been in any accident No warning lights came on except one message that said service emergency calling No warning messages prior to any of these events

The illuminated dashboard, center control console, and headlights suddenly turned off while the vehicle was in motion during a dark night. The blackout lasted approximately 10 seconds and I was unable to see to keep the vehicle on the roadway. After running onto the unpaved shoulder, I was able to fully stop the vehicle without hitting anything. All of the lights came back on and the dashboard showed a message that said "Auto shutoff". Then everything returned to normal. This problem hasn't been reported to the dealer yet, but will be discussed during an upcoming service to correct one of the other problems that keep occurring with this vehicle.

The vehicle’s high-voltage battery system and propulsion system appear to have failed, causing a complete loss of power while driving. The vehicle is currently at the dealership for inspection, The vehicle completely shut down while I was driving on Florida’s Turnpike, creating an extremely dangerous situation on a high-speed highway. There was no warning prior to the shutdown, and I am currently pregnant, which made the situation especially traumatic and heightened the risk to both myself and my unborn child, as well as other drivers on the road. The vehicle has been taken to the dealership for inspection. As of now, the problem has not been reproduced, but the shutdown event is confirmed and documented by the dealer during the incident report and intake process. The vehicle is currently at the dealership for inspection. General Motors engineers or technical assistance center (TAC) may review the vehicle once the dealership reports the incident. No police or insurance representatives have inspected the vehicle for this issue. No warning lamps, messages, or other symptoms appeared prior to the sudden battery drop and complete loss of propulsion. The failure occurred without any prior indication while driving on the highway.

When accelerating to enter a road with high speed traffic the engine dies for a few seconds resulting in on coming traffic having to brake to avoid a collision. Then, the engine suddenly accelerates wildly. This problem occurs every time the vehicle is driven. The dealer service people has "tested" by driving the vehicle for 7 miles and declared there is nothing wrong. This is dangerous because the vehicle engine dies/stalls at a critical moment and if an oncoming driver isn't paying attention this could result in a collision.

Am writing again regarding serious safety concerns with my Chevrolet Equinox EV RS. This is my fourth attempt to contact Chevrolet, as my previous emails have not received a response. These issues present a significant safety risk and require immediate attention.The problems I am experiencing include: Unintended lane movement: The vehicle shifts into another lane without any steering input from me. Brake response delay: The brakes fail to respond appropriately, causing a delay in stopping the vehicle.Steering wheel vibration: The steering wheel begins to shake after the vehicle exceeds approximately 55 mph.Steering wheel vibration: The steering wheel begins to shake after the vehicle exceeds approximately 55 mph.Due to these issues, I have almost been involved in three separate accidents, which is extremely concerning. These conditions make the vehicle unsafe to operate.I am requesting the following as soon as possible:A formal case number for this safety complaint.Immediate guidance on inspection or repair through an authorized Chevrolet dealership.Confirmation that these safety concerns will be investigated and resolved promptly.

OnStar Telematics module is defective and keeps draining the battery causing the need for multiple jump starts. The problem has been confirmed by Don Hewlett Chevrolet Buick on March 5th, 2026 and was told that the part is on backorder and that there is no ETA.

After hitting a deer, the body shop fixed the damage to the front part of the vehicle. They realized the battery kept being drained even after purchasing a new one. It’s now at a dealership and they are staying it needs a new ONSTAR module, not sure when it will come in either. I’m paying for a rent car that I can’t afford to pay for anymore. I wanted them to just do away with the ONSTAR but they said it’s not possible.

Driving down the road with my mom and my panoramic sunroof randomly exploded sending glass through the car. This was a very dangerous situation. Is the glass defective ? This should not happen and is a safety concern.

2025 CHEVROLET EQUINOX HAD, ON NUMROUS OCCASIONS, COMPLETE POWER FAILURE. THE VEHICLE HAD TO BE JUMP STARTED MORE THAN ONCE. THE VEHICLE WAS BROUGHT IN TO THE DEALERSHIP, BY THE OWNER, WITH POWER FAILURE CONCERNS. THE VEHICLE WAS TOWED TO THE DEALERSHIP DUE TO COMPLETE POWER FAILURE CONCERNS. THE VEHICLE HAD BRAKE PEDAL ISSUE WHEN POWER FAILURE OCCURRED. MEANING THE BRAKE PEDAL WAS NOT ABLE TO BE PRESSED. DISPLAY SIGNALS: ERRONEOUS DATE/TIME, ABS, CHECK ENGINE, VEHICLE DRIVE MODE UNAVAILABLE YOUR VEHICLE MAY NEED SERVICE. FURTHERMORE, ON ONE OCASSION A POWER SURGE WAS DETECTED. THE VEHICLE WAS DIAGNOSED AND AN ADVISOR STATED THE TELEMETRY MODULE IS GOING OUT. HOWEVER, THE PART THAT WAS REPLACED IN THE 2025 CHEVROLET EQUINOX, SEVERAL WEEKS LATER, WAS ACTUALLY THE TELEMATIC CONTROL MODULE. THE VEHICLE DISPLAYS DRIVE MODE UNAVAILABLE YOUR VEHICLE MAY NEED SERVICE, EVEN AFTER TELEMATIC CONTROL MODULE REPLACEMENT BEGINNING THE NEXT DAY AFTER PART REPLACEMENT. THE MESSAGE DISPLAYED BY THE 2025 EQUINOX OCCURS ON A DAILY BASIS. ISSUES ARE OCTOBER 2025 TO PRESENT DAY.

My Onstar module is draining my battery. I have to constantly get my car jumped to get to and from. It's a danger to my job as a rideshare driver. I went to the chevy dealership today and they told me that the part I needed to order is on back order. How can a piece like that be on back order. This could potentially mess people's alternators and starters up in their cars.

Was told bad fluid pump at 35k. Replaced. Car broke down 30 seconds from dealer. New transmission to be replaced now. Parts on backorder. Will be without car for “months”. No symptoms prior to failure. No warning lights. Car just wouldn’t start.

The onstar telematics module has stopped functioning. That means I am not receiving any systems updates, cannot use onstar, and cannot use the my Chevrolet app for remote start or remote unlock. I took it to the dealer 2 weeks ago and they said the telematics module is backordered. They did do a number of system updates. After those updates my adaptive cruise control has completely stopped working. When I called about that, the service department said that one module could have caused the other module to fail and that they won’t try to look at my cruise control until after they can replace the telematics. There is currently no ETA to receive the part.

VEHICLE INFORMATION Vehicle: 2025 Chevrolet Equinox (Gas) Purchase Price: $46,000 In-Service Date: January 28, 2026 Current Mileage: 2,433 miles First Repair Attempt: Approximately 200 miles DEFECT DESCRIPTION (SAFETY-CRITICAL) The vehicle experiences intermittent but recurring safety system failures while driving, including: • Complete instrument cluster blackout (all gauges dark) • All warning lights and alerts disappear • ADAS / driver-assist systems shut down • System appears to reboot for approximately 15 seconds while in motion • Vehicle settings reset to default (vehicle systems, not radio) • Brake pedal becomes hard during these events • Stopping distance feels increased during braking events This behavior indicates a brake assist interruption and a loss of critical driver information while the vehicle is moving. REPAIR HISTORY SUMMARY • Vehicle has been in the dealership approximately 4–5 times for the same or substantially similar defect • Dealership has performed software updates • Dealership has replaced computer modules controlling the information center and related systems • The defect persists SAFETY ASSESSMENT Loss of braking assist (hard pedal with increased stopping distance) combined with full instrument cluster blackout while driving constitutes a substantial impairment of vehicle safety. This is not an infotainment issue.