2020 Chevrolet Equinox complaints

I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.

Was driving (in July) through a parking lot when brakes became hard to push. After stopping car, it would not start and went into battery save mode. Car was towed to Chevy dealership in Paducah, Ky. Vacuum pump was replaced and damage to cam shaft and timing chain. Problem was fixed after about $5800 of repairs. Now 2 months later, was driving and noticed “service brake assist” light came on, and brakes were hard to press. Luckily was at a low speed and able to pull over on the side of the road. Car was towed to the local Chevy dealership in Hopkinsville, ky. It is currently waiting for diagnosis of probably the same issue. first incident happened in July, 2nd was at the end of august.

I was driving home when I exited the freeway my car turned off on me. I tried to turn it back on since I was in the middle of a busy street it started for under a minute which it gave me enough time to merge jusr a little to the right. After that the car wouldn't start at all. This problem could've been a lot worse if it would've happened while I was on the freeway. My vehicle turned off without any warnings any vehicle would've slammed in to me at high speed if it would've shut down a minute prior to me exiting. I didn't get any warnings/ lights nothing it just turned off on me in the middle of the road. I had to get it towed to Autonation where they detected the Fuel Module was the problem. This item has been out of stock for sometime now. My car is still at a dealership and may be inspected if needed.

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving approximately 40 MPH, the vehicle went into LIMP Mode and failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to an auto repair shop to purchase a diagnostic tool; the diagnostic tool was used to diagnose the vehicle. The diagnostic scan tool determined that the ECM Module, air induction system, and oil pressure system needed to be repaired. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 144,919.

When pressing the gas pedal, my Equinox does not accelerate and move forward. It takes approximately 2-3 seconds for the vehicle to react to the pressing of the pedal and that reaction is slow despite applying full pedal movement. This happens intermittently and appears to be most notable during extreme high temperatures. It also has been noticed while trying to accelerate to pass in addition to trying to go from a stop. I was almost hit by another vehicle because my Equinox didn't go. When it did go, it took roughly another 5-7 seconds to get up to the 45 MPH speed limit.

Fuel pump modular went out and the car stalled out. The same issue is happening to the 2021 and 2022 models that have the recall not sure why the 2020s don’t have the sane

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the vehicle was erratically jerking. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving approximately 45 MPH and approaching a red traffic light, the brake pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact swerved to the left and overtook the vehicle in front of her vehicle, drove off the road, and drove in circles on the grass until the vehicle stopped. The contact then parked the vehicle. The contact stated then resumed driving to the residence at slower speeds. The contact stated that the failure had been recurring while driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 106,070.

Power Train: I purchased a 2020 Chevrolet Equinox LS in January 2023. For the past 4 to 7 months the vehicle has completely lost power in traffic several times and I'm not talking about AutoStop and Start, the battery life was great, with no dead cells at all. The vehicle went dead, absolutely no power source inside or outside the Equinox, the SUV could not be placed in neutral to move it out of traffic, nor would the remote key work. The Equinox remained in this mode for approximately 20 minutes. During each incident, the vehicle displayed no warning signs or check engine symbol on the dashboard display before or after each episode. Fuel/Propulsion System: Upon placing unleaded fuel in the vehicle and starting up the ignition, the SUV would start vibrating, sputtering, jerking, and popping sounds. Also, while driving the vehicle upon acceleration at times it seems as if fuel isn't reaching the engine. Brakes: Service Brake Assist may illuminate randomly on the dashboard while on the interstate. These issues has placed and caused my family and I to be in great danger. This is my primary vehicle and I purchased this vehicle because I believed in the reliability of the GM Chevrolet Brand. Not an accident waiting to happen. Yes, the vehicle has been inspected, but please remember if NO CHECK ENGINE LIGHT is illuminating on the dashboard the issues can not be assessed properly!

When first breaking on the exit ramp after a 2 hour ride on highway the rear breaks made a loud grinding sound & took longer to stop with 2 cars in front of mine. I put flashers on & pulled as far to side of road incase I was unable to stop at the bottom of the exit (down hill) to avoid collision with the 2 cars in front of me. Previously my vehicle shown no signs of any issues. There were no sounds coming from breaks, no issues slowing down or stopping, & no lights on dashboard to indicate an issue of any kind. I looked my Chevy Equinox up and saw that there was an isdue with the rear calipers and many had been reported and recalled. My VIN doesn't show my calipers have been recalled. However, the GM site states if there is an issue with the rear breaks/ calipers to report it and Chevy will repair the issue. Many Chevy Equinox owners have taken to the internet to report the same issue, there are also reports that only 166 were recalled. This is clearly a manufacturing error and not normal wear & tear. I bought my 2020 Equinox brand new in 2021, it was unsold in 2020. Please help myself & the other Chevy Equinox owners make Chevy take responsibility & fix this error before people are injured or killed because our breaks give out unexpectedly.

The car shakes between 30-40 MPH, with or without acceleration. I’ve done a lot of research on this issue many people are having the same issue and can’t find a solution.

While driving down the road, my car completely stopped in the middle of traffic. It would not move, and I was stuck in the middle of the road. This is a safely issue because it could have caused a multiple vehicle pileup as my car came to a sudden halt and I was unable to move in the middle of traffic. The vehicle was towed to a Chevrolet dealership. It was determined by Chevrolet that the fuel pump module was not sending the proper signal to the fuel pump. The fuel pump module was replaced. There was no warning lamps, messages, or symptoms prior to the incident.

I received a service brake module warning and then the vehicle became difficult to stop. I was not traveling at typical highway speeds at the time, but I was on the highway. After applying extensive pressure on the brake pedal to stop, the engine lost power and stalled. It was towed to a dealership and determined that vacuum booster pump experienced a catastrophic failure.

Brake assist fail

I was driving and the “service brake assist” light came on and I then the brake pedal became stiff and so hard to push! I was driving on the expressway and almost couldn’t stop my car. No warning at all. It happened as soon as the light came on.

The same part that is causing a recall for 2021-22 models just went out on my 2020. Why aren't the 2020's recalled? This is causing it to be hard to get the part. It's the fuel pump control module. 2020's need to be included in this recall. My car is only 4 years old, and is just past the warranty (47k miles). I should not be having such trouble with it.

I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.

Adaptive cruise turn off and vehicle immediately decelerates. When traveling at highway speed with someone following closely behind you there is no warning that you’re decelerating. Also when this happens all cameras are off.

The Vacuum pump has exploded 3 times, twice under warranty and now outside warranty. This time it has taken out the camshaft.

The sunroof drains on my vehicle keep getting clogged with debris even though I don't open the sunroof. I have had to get the drains blown out every 1 to 2 months when I find water in the rear cargo area. Attached are invoices from the dealership showing the work done and how often. An Engineer from GM has determined on April 10th that if these drains are frequently clogged, then it is a "Vehicle Concern". GM says that this is a maintenance issue. However, THEY have been doing this "maintenance" ever 1 to 2 months and the drains keep getting blocked. This can't be right! I don't want mold to grow in my car. A prior Equinox that I owned was "totaled" by my insurance company because water leaked into that car and mold grew in the interior.

[XXX] My wife received a warning light that the Brake fluid was low, upon the husband checking under the hood after cleaning the reservoir cap and opening the cap and looking inside of the reservoir I could see that there was no visible brake fluid in there. Using another car I purchased Prestone Dot 3 and filled the reservoir it, it took 8 oz out of 12 oz. The 2020 Equinox Premier only has 34,500 miles. On [XXX] I have an appointment to bring the vehicle to Midas via being towed because of this issue, it is not safe to drive there. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

In June of 2023 the brake booster vacuum pump failed, I took it to my regular repair shop and paid for it to be repaired. March 1, 2024 I was driving out of town and again the brakes failed, took it to Weimar Chevrolet in Cumberland MD to once again after less than 10,000 miles to be repaired again. Thankfully the dealership coordinated with the original repair shop and was able to do the repair this time at not cost to me (except I had to pay for a rental for 4 days)

On going issue since August 2023. Same issues that a class action suit was filed but did not incude the 2020 model. This has happened in Aug 2023, Oct 2023 and now Feb 2024. Low oil pressure Engine power is reduced I have been towed 3 times I have dealt with Castriota Chevrolet, Hudson FL where I purchased the car who would not speak with me I have dealt with Chevrolet of Milford who claims I only needed an oil change but since August this is the 3rd time this is happening and Jonathan does not return my call I have sent all my Invoices and expenses this has cost since it happened to Chevrolet Corp and filed a complaint but they said there was nothing they could do, this is the case number and contact person Selinda Chevrolet Customer Assistance Service Request Number:[XXX] Phone Number: 1-866-790-5600, Extension: 5912260 I contacted the States Attorney office and they advised I contact you, so here I am. I have photos, invoices and receipts to back up everything and the things there is not enough room to fit in this space. This car is a hazard to me, the drivers on the road, my family and grandchildren I pick up daily. It does not belong on the road or traded in to have someone else have these issues. You do not get any warning, it just happens. The class action suit was for this problem up to 2017 models. This is what is in the suit: The lawsuit stresses that operating a car without sufficient engine oil is dangerous and can lead to an engine fire or an increased risk of ac

Vehicle stalling, smell of fuel in oil. Dealer reported - high-pressure fuel pump failure, excessive fuel in crank case. Vehicle stalled/misfiring CEL present. Vehicle had to be towed to dealer from an island. Dealer will not warranty the part. Vehicle had less than 3,000 miles. Yes, three thousand miles.

Hit my brakes and had nothing but a hard pedal NO BRAKES AT ALL! This almost caused a major accident being speed limit is 70 and I could not stop the car. There was no warning light until I shut it off and turned it back on then lights blinked and said brake assist failure then the warning disappeared once again. This is very scary and I cannot believe there were other reports and nothing has been recalled.

Brake control lost with no warning. Friend whom bought same car 2 days after me experienced same scenario around October 2023. I just dropped off my kid and I was coming off the highway! I could have killed others and if happened 20 mins prior my children! I'm a single mom and my kids only have me. There's no way this is coincidence on the same make, model, year! There has to be a faulty brake system that needs addressed before people do die!! I've been without my car for 3 days now and no one has answers!

The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.

My son was just in his car seat with the seat belt as an extra layer of protection and the seat belt wouldn’t retract. My son was stuck. Thank god it wasn’t an accident. Passenger side back seat belt. This needs to be dealt with. It took me 30 mins because I was trying to get it to retract and it started to squeeze my baby legs. I did take a video. It only lets me upload photos. Please contact me

I got this car in April of 2022. I am the second owner. Since May of 2022 every time I drive for longer than an hour the radio completely shuts off by itself and comes back on. I've taken it back to the dealership they drove for 5mins and stated radio did not shut off even though I told them they did not drive long enough. In January of 2024 while out shopping I go to start vehicle and it has power but won't start. I had the same issue in November of 2023 took it to dealership they stated nothing wrong with it. I called roadside in January 2024 power was on vehicle would not start. I ended up having to get vehicle towed to my home and had a mechanic come to me. Told me I needed a new motherboard. Paid for the new motherboard yet radio still cuts off. This has been an issue for far too long and is messing other systems up in the vehicle. I also had to have battery replaced and am still in need of four tires because the wheel spokes are rusted. A four year old car with this much trouble is not worth the headache.

Fuel pump, failure just under 25,000 miles. Car stopped running, when not expected. 01/31/2024

Experienced brake issues in March of 2022, brake pedal became extremely stiff and difficult to use. Bulletin showed an issue with vacuum brake pump and that was replaced with the exact same faulty part. On 12/28/2023 my engine blew in the middle of the road, leaving myself and my children stranded as I could not shift the vehicle out of neutral for quite sometime. The faulty vacuum brake pump caused the cam to break off the shaft- resulting in debris inside the engine.

This model has an acceleration problem like its older counterparts. While on the interstate and in traffic it chooses to decelerate and almost cut off. No prior warning given.

I was driving on the highway on my way to work and received the error message “engine power reduced”. My car immediately dropped speed and I was unable to go over 40mph. My check engine light came on. I made it to work and contacted the dealer to make an appointment to bring the car in, which I did as soon as I finished working for the day. Driving 30-40mph with my hazards on for almost 50 miles on a highway where the minimum speed limit is 55 was hazardous in itself. I was almost run off the road by a truck and cars were honking and passing me. I am a [XXX] and have driven many cars in my lifetime. I have never experienced this type of scare. I took to the dealer and they advised “CAC frozen and the parts need replacement”. They said it’s not a warranty issue. The repair cost is $3000 and this car is only 3 years old. I found an existing recall on this same model car and year for this same issue - but they advised that my car wasn't affected in this recall. Apparently, this car is exhibiting these same issues. I contacted Chevrolet and they are trying to escalate. In the meantime, I have no vehicle, and told the dealer to halt any repairs until Chevrolet gets back to me. I have taken great care of this car. I start my car and allow it to warm up at least 20-30 minutes in the winter. I also make sure that I get all my oil changes and have all preventive maintenance done as required. This issue could not have been prevented by me - but it could have been prevented by the car m

I was driving at about 25 miles per hour and the vehicle made a banging noise and shut off. I went to restart and nothing would happen. I then had it towed to a local dealership. Upon evaluation the vacuum pump went out and caused catastrophic engine failure. I purchased brand new and there was no indication I had a problem. The vehicle was making no noise and no lights were on prior to the incident. I am told the repairs to the motor on a vehicle 3 years old are going to be $4,500. I have told the dealership I would like all of the parts that are removed and replaced from the vehicle when repairing

PROBLEMS WITH ENGINE—replaced now transmission issues. UNKNOWN—everything that’s recalled I’m having those problems

I was driving my car and it shut down in the middle of traffic on the freeway on [XXX] I thought I was dead I almost had a accident the car started back up and it did it again 4 times I am afraid to drive the car when it shuts down the steering wheel locks up and nothing happens I am so afraid of this Equinox please help. Not knowing what to do went to the dealer guy did a simply scan on the car and tried to sell me a car instead of trying to find the cause I am just so upset I love my car please please help me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Premature headlamp (low beam) failure. The light abruptly failed and it was acknowledged by the manufacturer that this should not have occurred. The failure occurred in October of 2023. Light fixture has since been replaced. The low beam bulb is not accessible for replacement in our vehicle. Instead the entire headlight assembly has to be replaced. The estimated cost for a single replacement was approx $2,600.00. After back and forth with the manufacturer they agreed to replace both headlight assemblies for approximately $1,900.00. A previous recall was issued for GM vehicles in the early 2000s that had similar premature headlight failures. This poses a safety risk because vehicles of this age are likely to still be financed and owners are unlikely to be able to afford a near $3,000 repair for a low beam headlight manufacturing defect. Please note the mileage on the vehicle was roughly 42k. There is the potential that owners will be forced to operate the vehicle with failed headlight(s) while the manufacturer refuses to fully acknowledge it is a manufacturing defect.

During the month of November while driving on Interstate 35 inTexas I attempted to administer my braking system during slowed traffic and they did not respond. The brake pedal became completely stiff and I had to apply incredible pressure to get the vehicle to slow down until I turned on my hazards and rolled to a stop on the shoulder. I did not have any alerts or warnings until I powered the vehicle off and powered back on to find my engine light on and the service brake assist alert on as well. I had it towed for service to which they replaced the vacuum pump, brake booster pressure sensor and brake fluid. Everything seemed to be working fine however a month later the same exact issue occurred. I took it in to the same place for service and had a brake inspection done and was told everything looked good and they were not sure what was wrong other than the ecm and ebcm were now reading codes. The issue is that this is intermittent with no warning and has been incredibly difficult to pinpoint the exact issue. This has also been incredibly pricey trying to chase an issue that appears one day and clears itself the next and lastly this has been terrifyingly frustrating as I do not know if i will have valid brake control or not on each ride. This issue could be life or death and was traumatizing as I had my son and mother in the car with me during the first event.

I was traveling the interstate I90/94 , merged to the exit ramp and found the brake pedal hard and unable to push to brake. I had to slide the car into neutral and use two feet on the brake pedal to slow down enough to make the corner at the end of the off ramp. All due to a faulty vacuum pump. The debris from the exploded vacuum pump were sent through the engine. And after having the car fixed it now uses about a quart of oil every 500 miles. Engine is shot! Seriously bad engineering design that will kill someone if it hasn't already. I am 5'11" and weigh 190 lbs. I estimate it took around 200-250 lbs of force to push the pedal to even start to slow. If I hadn't had over 40 years of driving experience, this would have ended in a catastrophic incident.

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at slow speeds speed, an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. The contact drove the vehicle to an independent mechanic and was informed that the rear brake calipers had failed and needed to be replaced. The mechanic replaced the rotors and the calipers; however, the contact stated the failure returned while driving at slow speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 19V704000 (Service Brakes, Hydraulic) and linked the failure to the recall. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 71,000.

On 10/19/2023, I came out of a store and saw a large puddle forming under my 2020 Chevy Equinox and fluid spilling out. I immediately drove it to the car repair business I have used for 10 years, which was less than one mile away. The bottom line was a cracked gas tank. They confirmed the warranty had expired in February of 2023, so with no reason to think otherwise, I had them order and replace the gas tank. I filed a report with GMC, only to be told that since I didn't have an authorized GMC dealership make the repairs, there was nothing they could do, to reimburse me. I felt that this as an emergency situation, not only for myself but others around me. I'm not sure how I was supposed to know to take it elsewhere. The bottom line is this...how can a vehicle that is only just over 3 years old, need a new gas tank? This is not typical and should be investigated.

Faulty Brake Booster Vacuum code on after 60,000 miles

There was not an accident. I was leaving work on 9/16/23 and tried to start the car and it wouldn’t turn over. I got assistance from a friend that had jumper cables because I thought it might be the battery, but it wasn’t. I had to have the vehicle towed to the dealership to find that these fuel module was defective. I see in the Google information that this sane issue was placed on the recall list for 2021-23 Chevrolet Equinox’s, but not on my 2020 model. The cost of this repair was very costly, and frustrating because I have only had the vehicle for one year to the day of this issue. I’m hoping that this problem can be recalled so that I can possibly be reimbursed for the nearly $1,000 I paid to have it repaired.

2020 Chevy equinox vacuum pump. Impossible to get the part, safety hazard, no accident yet, takes 2 feet to hold peddle down. No Chevy dealer will help me, i need to go to work.

Attempted to start braking while in high traffic. Brake assist came on and prevented the car from braking properly, almost causing a crash on the highway with the car in front. The brakes had to pressed extremely hard and the e brake had to be engaged in order to stop. Since then the brake assist has not turned off and the vehicle is not safe to drive.

Driving and brakes went out with no warning, no sounds, no anything almost causing me to rear end a 16 wheeler in the dead of night and almost causing another passenger to rear end me! No fluids are leaking. Break fluid not low. The brakes will not go to the floor in reverse, neutral, or drive. I had to get a Uber and get the car towed back home. Upon research it is apparent that this is a known problem in Chevrolets, specifically the 2020 equinox model with the vacuum pumps or something randomly going out while driving. This is very dangerous and I could have lost my life or caused someone else to loose their life! I just got my car a few months ago and it says” no unrepaired safety recalls reported” however this is clearly a known defect that was not bought to my attention upon purchasing the car.

The contact owns a 2020 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. While driving, the vehicle was sputtering. The vehicle was taken to the local dealer, where it was diagnosed that the fuel pump driver module was defective. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to duplicate the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V667000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 29,165.

Got hit at 40 miles an hour in a parking lot while a running dog came through and it was caotic

System states rear seat reminder. Look in rear seat. Look in rear seats. This is a hazard to my infant as his car seat is located in the back seats behind the passenger.