Page 3 of 3 · complaints 101–109 of 109

2018 Chevrolet Cruze complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →

Air BagsCrash1 injured1 killed
Filed Jan 25, 2019TX

ALL AIRBAGS WERE DEPLOYED DURING THE ACCIDENT EXCEPT DRIVERS SIDE (STEERING WHEEL). THE VEHICLE WAS IN MOTION ON CITY STREET.

Engine
Filed Jan 22, 20199,900 milesME

TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT EACH TIME THE VEHICLE WENT THROUGH A CAR WASH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO QUIRK CHEVROLET OF PORTLAND (LOCATED AT 1000 BRIGHTON AVE, PORTLAND, ME 04102, (207) 420-8968) AND THE CONTACT WAS ADVISED TO DRIVE THE VEHICLE FAST ON THE HIGHWAY TO CLEAR THE FILTER, WHICH WOULD TURN OFF THE WARNING INDICATOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 94989017128. THE APPROXIMATE FAILURE MILEAGE WAS 9,900.

Engine
Filed Dec 7, 201813,000 milesAR

I WAS LEAVING WORK ON 11-30-18 @ 5P.M. STARTED DRIVING DOWN LA HARPE BLVD, LIKE I DO EVERYDAY AFTER WORK. IT WAS RAINING THAT AFTERNOON WHEN I WAS LEAVING WORK. I WENT THROUGH A SMALL PUDDLE OF WATER AND MY CAR COMPLETELY SHUTDOWN AND WOULD NOT GO ANYWHERE. I HAD IT TOWED TO CRAIN CHEVROLET WHERE THE VEHICLE WAS BOUGHT. THE GM CERTIFIED MECHANIC CALLED US HALF AN HOUR AFTER THEY OPENED SATURDAY MORNING AND SAID THAT THE ENGINE WAS SEIZED AND THE ONLY WAY HE FOUND THAT OUT WAS JUST STARTING THE VEHICLE UP WITHOUT LOOKING @ THE VEHICLE FIRST. MY HUSBAND AND I WENT UP THERE SATURDAY AFTERNOON JUST TO ASK IF WE COULD TAKE A PEEK AT IT NONE OF THE VEHICLE WAS TAKEN APART AND HE WAS WRONG ON THREE DIFFERENT THINGS HE TOLD ME AND I WAS ABLE TO PROVE HIM WRONG ON THE SPOT HE JUST CHANGED TOPIC AND LOOK THE OTHER WAY I JUST THINK THERE'S SOMETHING FISHY GOING ON HERE. I BELIEVE IF THE PROPER DIAGNOSTICS WOULD HAVE BEEN DONE ON THE VEHICLE BEFORE HE JUST STARTED UP THE PROBLEM MAY HAVE BEEN FIXED BUT WITH GM CERTIFIED MACANIC JUST STARTING UP MY VEHICLE COULD HAVE FORCED EVEN MORE WATER INTO THE ENGINE AND PRETTY MUCH MADE IT DO WHAT IT DID. WE MADE A CLAIM ON DECEMBER 1ST WITH FARM BUREAU & MADE A CLAIM WITH THE GM SENIOR ADVISOR ON THE SAME DATE. THE INSURANCE ADJUSTER JUST PRETTY MUCH WENT OUT THERE AND TOLD HIM TO JUST TEAR THE VEHICLE APART AND FIND OUT WHAT'S WRONG WITH IT DIDN'T ASK IF THAT'S WHAT WE WANT IT DONE OR NOT AND NOW ALL THE SUDDEN IT'S ALL TAKEN APART AND TOTALED OUT

Service BrakesCrash
Filed Nov 28, 20184,005 milesTX

AS I WAS BACKING OUT I PLACED MY FOOT ON THE GAS AS I GOT READY TO BREAK I PLACED MY FOOT ON THE BRAKE, BUT THAT'S WHEN MY FOOT SLIPPED OFF THE PEDAL AND BACKED INTO THE PERSON BEHIND ME.

Suspension
Filed Nov 1, 2018250 milesNJ

I LEASED A CRUZE AND WITH LESS THAN TWO WEEKS IN MY POSSESSION IT HAS BEEN MORE AT THE DEALER THAN WITH ME. FIRST, THEY THOUGHT IT WAS A STRUT AND AFTER HAVING THE CAR FOR TWO DAYS THEY REPLACED THE AFFECTED PART. A DAY AFTER GETTING THE CAR BACK, THE SAME CREAKING NOISE THAT WAS PREVIOUSLY APPARENT WAS STILL THERE AND GETTING WORSE. THEY HAVE NOW HAD MY CAR FOR 4 DAYS AND REPORTED BACK TO ME THAT THE NOISE WAS IN THE SWAY BAR BUSHINGS AND THEY HAD TO REPLACE THE ENTIRE ASSEMBLY. THIS DOES NOT HAPPEN ON A NEW CAR. IT IS AMNAUFACTURING DEFECT AND THEY SHOULD RETURN IT TO GM AND GIVE ME A NEW CAR.

Unknown or Other
Filed Oct 24, 20185,000 milesMN

2018 DISPLAY BRIGHTNESS ISSUE NIGHT TIME DRIVING THE DISPLAY IS WAY TO BRIGHT. DIMMING LIGHTS WITH DIMMER SWITCH HAS NO RESULTS. DISPLAY BRIGHTNESS IS SO DISTRACTING IT BLINDS OCCUPANTS OF THE VEHICLE. CONTACTING CHEVROLET THEY DISPLAYED IGNORANCE OF THE PROBLEM. A SEARCH OF THE INTERNET PROVIDE MULTIPLE COMPLAINTS OF THIS PROBLEM ON SEVERAL MODEL IN ADDITION TO THE CRUISE

Unknown or Other
Filed Oct 11, 2018750 milesMO

THE COMPUTER SCREEN IN THE DASH STAYS AT FULL BRIGHTNESS AT NIGHT. THIS MAKES FOR A BLIND SPOT DRIVING AND VERY HARD TO PARK THE CAR ON THE STREET AS IT BLOCKS VIEW TO THE MIRROR ON RIGHT.

EngineFire
Filed Aug 17, 20181,300 milesWV

WHILE DRIVING MY 2018 CHEVY CRUZE THE OIL LIGHT CAME ON, THE ENGINE LOCKED UP, AND THE VEHICLE CAUGHT FIRE. THE DEALERSHIP SAID THAT IT WAS DUE TO A FUEL LINE SPRAYING FUEL ON THE ENGINE.

Unknown or Other
Filed Jul 23, 2018100 milesIL

THE INTERIOR OF THE CAR HAS SEVERAL AREAS WITH CHROME TYPE OF MATERIAL FOR DECORATIONS. DURING DAYTIME DRIVING, THE SUN HITS IT AND BLINDS ME, SO IT PREVENTS ME FROM DRIVING SAFELY UNTIL SUNDOWN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2018 Chevrolet Cruze → · Every Cruze year → · How the figures are calculated →