Page 13 of 15 · complaints 601–650 of 703

2014 Chevrolet Cruze complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Exterior Lighting
Filed Oct 21, 201544,000 milesNJ

HEADLIGHTS TURN SIGNAL REFLECTORS ARE BURNING AND MELTING INSIDE HEADLIGHT AND WHEN COOL BREAKING OFF AND LANDING IN THE FRONT OF THE HEADLIGHT. BOTH DRIVER AND PASSENGER SIDES.

Power Train
Filed Oct 19, 2015MI

2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TRANSMISSION SHIFT PROBLEMS. *SMD THE CONSUMER STATED IT TOOK A WHILE, BEFORE THE GEARS SHIFTED PROPERLY. ALSO, AT TIMES, THERE WAS A SMELL OF GAS AND COOLANT. THE BATTERY CABLES WERE CORRODED. *JB

Air BagsCrash
Filed Oct 10, 201549,000 milesGA

DAUGHTER WAS INVOLVED IN AN ACCIDENT ON HIGHWAY. VEHICLE IN FRONT OF HER USED NO TURN SIGNAL OR BRAKES. DAUGHTER RAN INTO THE BACK. DAMAGE TO CRUZE WAS MINIMAL BUT AIRBAG DID NOT DEFLATE. ONLY MESSAGE CENTER STATING THAT AIRBAG NEEDS TO BE SERVICES AS SOON AS POSSIBLE. AIRBAG WARNING. DRIVER SEAT BELT ALSO JAMMED AND WILL NOT UNHOOK AFTER ACCIDENT.

Service BrakesCrash
Filed Oct 8, 201545,070 milesKY

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED AND A LOSS OF STEERING POWER WAS EXPERIENCED . THE CONTACT CRASHED INTO A GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE CAUSE COULD NOT BE DETERMINED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V442000 (STEERING). THE VEHICLE WAS REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,070.

Electrical System
Filed Oct 7, 201530,000 milesNV

CAR RANDOMLY WILL SHUTOFF/JERK AND RESTART, SIMILAR TO TURNING OFF THE KEY AND TURNING IT BACK ON IMMEDIATELY. ALL OF THE DASH LIGHTS CAME ON AND WENT OFF, THE RADIO RESTARTED AND FROZE. VEHICLE LOST POWER ELECTRICALLY AND THE ENGINE SHUTOFF FOR A SPLIT SECOND. VEHICLE HAS ELECTRIC POWER STEERING THAT QUIT, DUE TO LOSS OF VEHICLE POWER. THIS OCCURRED WHILE COMING TO A STOP AT A STOP LIGHT, ALMOST STOPPED.

Air BagsCrash1 injured
Filed Sep 29, 20159,500 milesPA

TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, A TRUCK CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS TAKEN TO THE HOSPITAL ANDSUSTAINED INJURIES TO THE HEAD, LEFT SIDE RIB, SHOULDER, ELBOW AND LEFT ARM. THE TRUCK DRIVER HAD NOT SUSTAINED ANY INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.

Air BagsCrash
Filed Sep 18, 2015500 milesPA

AIRBAGS FRONT AND SIDE FAILED TO DEPLOY IN A T-BONE TYPE CRASH APPROX TRAVELING 40 MPH, CAUSING 12K WORTH OF DAMAGE TO THE VEHICLE, THE FRONT WHEEL FELL OFF AND BROKE THE FRONT TIE ROD & AXEL, AND NO AIRBAGS DEPLOYED.

Vehicle Speed Control
Filed Sep 9, 2015MO

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE THEN SUDDENLY SURGED FORWARD. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED IN ORDER TO CONTROL THE VEHICLE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS TO BE TAKEN BACK TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

EngineFire
Filed Sep 9, 2015200 milesKY

TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. WHILE APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE CAUGHT FIRE AND WAS DESTROYED. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200. THE VIN WAS UNAVAILABLE.

Air BagsCrash2 injured
Filed Sep 3, 201529,000 milesMA

OUR 2014 CHEVROLET CRUZE WAS HIT BY A CAR THAT WAS TRAVELLING AROUND 40 MPH AND CRASHED STRAIGHT INTO THE DRIVERS SIDE DOOR WITHOUT BRAKING. BOTH CARS WERE TOTALED AS A RESULT OF THE CRASH BUT NONE OF THE CRUZE'S AIRBAGS DEPLOYED (FRONT OR SIDE). AS A RESULT THE PASSENGER WAS SLAMMED INTO AND PARTIALLY OUT OF THE PASSENGER WINDOW.

Visibility/Wiper
Filed Sep 2, 20152,300 milesCA

WINDSHIELD FOGGED UP AND I COULD NOT SEE. DEFROSTER AND HEATING WINDSHIELD DID NOT CLEAR THE WINDOW SO I COULD SEE OUT, AND I HAD TO STOP BECAUSE I COULD NOT SEE OUT FORWARD AT ALL. DEALER CHECKED THE CONDITION AND OF COURSE, COULD NOT DUPLICATE! THERE IS A FIX ON THE CHEVROLET CRUZE FORUM BUT I DO NOT WANT TO ATTEMPT TO DO IT MYSELF! SOMETHING MUST BE DONE ABOUT THIS OR I WILL BE FORCED TO 'LEMON-LAW' THIS CAR AND I DO NOT WANT TO BE FORCED TO DO THAT! IT IS THAT DANGERIOUS AND I KNOW IT CAN BE CORRECTED IF THE PROPER TSB IS ISSUED DESCRIBING FIX AS LISTED BY A PERSON ON THE FORUM MENTIONED ABOVE.

Service BrakesCrash3 injured
Filed Aug 15, 2015OR

AT 55MPH I FELT THAT I HAD PLENTY OF TIME TO STOP IN A HURRY. I APPLIED FIRM PRESSURE ON THE BREAKS AND THE BREAKS LOCKED UP. THE CAR BEGAN TO GO INTO A SKIDDING MOTION AND I HAD ABSOLUTELY NO CONTROL OVER THE STEERING WHEEL TO MOVE OUT OF THE WAY, I COULD HAVE AVOIDED THIS COLLISION IF I TURNED TO THE RIGHT, BUT BECAUSE I HAD NO STEERING ABILITY I REAR-ENDED THEM FROM MY SKID. THE ABS BRAKING SYSTEM, IT IS SUPPOSE TO HELP ME BY PUMPING THE BRAKES FOR ME, BUT IT DIDN'T. I SUSTAINED A BROKEN LEG WHEN THE AIR BAG DEPLOYED AT MY LEG. ON OTHER OCCASIONS, I HAD ALSO EXPERIENCED THE LOSS OF POWER WHILE DRIVING..CAR WOULD HESITATE AND THEN POWER AND THOUGHT THERE WAS SOMETHING WRONG WITH THE TRANSMISSION. BROUGHT IT IN FOR THAT AND THEY SAID THERE WAS NOTHING WRONG WITH IT

Structure › BodyCrash1 injured
Filed Aug 5, 201517,000 milesIL

I WAS STOPPED IN A CONSTRUCTION ZONE A VEHICLE CRASHED INTO THE BACK OF MY CAR AT A HIGH RATE OF SPEED NOT ONE OF THE 6 OR EIGHT AIRBAGS DEPLOYED HAVE PHOTOS MY FACE AND NOSE HIT STEERING WHEEL SWOLLEN VERY BAD STILL NOSE SWOLLEN LEFT ARM INJURIED HAVE TO HAVE MRI TO DETERMINE STILL HURTS VERY PAINFUL . I AM NOT UNDERSTANDING WHY NOT ONE AIRBAG CAME OUT MY TRUNK WAS PUSHED INTO MY BACK SEAT BACK WINDOW SHATTERED NO AIRBAG DEPLOYED

Air BagsCrashFire
Filed Jul 22, 201525,000 milesTX

DRIVING DOWN A ROAD ON THE FRIDAY MORNING. WHEN A DEER POPPED UP IN FRONT OF ME. I HIT THE DEER ON CRUISE CONTROL GOING 70 MPH; BUT WAS HARD BRAKING TO AVOID THE DEER. THE VEHICLE CLIPPED THE DEER ON THE FRONT LEFT SIDE OF THE CAR BY THE HOOD. THE AIRBAGS DID NOT DEPLOY, MEANING IT WASN'T EVEN A BIG IMPACT. SO I PULLED OVER TO CALL AUTHORITIES WHEN THE CAR BEGAN TO SMOKE. SHORTLY AFTER, ESTIMATED TWO MINUTES, THE VEHICLE CAUGHT FIRE. THE FIRE BEGIN ON THE FRONT LEFT SIDE OF WHERE THE BATTERY WAS LOCATED. IT COMPLETELY BURNED DOWN THE CAR. NOT SURE HOW HITTING A DEER, WOULD NOT SET OFF THE AIR BAGS AND ALSO START A FIRE. LUCKILY I WAS ABLE TO MAKE IT OUT WITH NO INJURIES.

Power Train
Filed Jul 13, 201511,800 milesIL

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO SWITCH INTO THE PARK POSITION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,800. MA 09/25 UPDATED 03/08/16. *JB

Visibility/Wiper
Filed Jun 27, 2015IA

DRIVING AT HIGHWAY SPEED IN LIGHT RAIN RESULTED IN A "CARWASH EFFECT" ON MY WINDSHIELD. DROPS DID NOT RUN BUT SPLATTERED IN A MANNER WHICH COMPLETELY OBSCURED VISIBILITY OF THE ROAD. I WAS DRIVING BLIND, REGARDLESS OF WIPER SPEED, IN VERY LIGHT RAIN. IS THERE RESEARCH SHOWING WINDSHIELD ANGLE AS THE CAUSE OF SUCH A PROBLEM? THIS HAS OCCURRED A SECOND TIME IN LIGHT RAIN.

Engine
Filed Jun 18, 201514,905 milesFL

LOOSES POWER WHEN SITTING AT LIGHT, DOESN'T QUITE SHUT OFF, CONSTANT BELT SQUEALING, ENGINE LIGHT COMING ON, TAKEN BACK TO DEALERSHIP ON 3/21/15 BECAUSE THE ENGINE LIGHT CAME BACK ON, BELT STILL SQUEALING, ENGINE STILL HESITATING AND LOSING POWER. DEALERSHIP REPLACED KNOCK SENSOR AND DRIVE BELT TENSIONER. TAKEN BACK ON APRIL 3, SQUEALING STILL, MAKING A LOUD SOUND WHEN YOU TURN THE CAR OFF, STILL HAVING HESITATION PROBLEMS. DEALERSHIP REPLACED WATER PUMP AND HARMONIC BALANCER. TAKEN BACK AGAIN, STILL HESITATING, DYING DOWN IN POWER STILL, MAKING SOUND WHEN YOU SHUT THE ENGINE OFF STILL. TAKEN BACK AGAIN, REPLACED SEAL IN ENGINE THAT WAS BEING SUCKED INTO INTAKE. STILL HAVING PROBLEMS WITH HESITATION, POWER DYING DOWN AND NO PICK UP OR ACCELERATION.

Structure › Body1 injured
Filed Jun 12, 20153,110 milesMI

WHILE DRIVING THE VEHICLE ON THE HIGHWAY AT 68MPH WITH NO TRAFFIC ALONGSIDE NOR IN FRONT OF ME THE SUNROOF GLASS SHATTERED VOLUNTARILY CAUSING SMALL SHARDS OF GLASS TO FALL INTO MY FACE AND CLOTHING AS WELL AS OUTSIDE THE TOP OF THE VEHICLE. THE SUN SHADE WAS OPEN AND THE GLASS ON CLOSED ON THE ROOF AND NOT VENTED. THERE WAS NO CHANCE OF ROAD DEBRIS HITTING THE CLOSED SUNROOF NOR WAS THERE AN OVERPASS FROM ANYTHING TO FALL OFF FROM TO MAKE IMPACT. THE GLASS EXPLODED AND SPIDER-WEBBED THE ENTIRE SUNROOF.

Power Train
Filed Jun 3, 20159,000 milesOH

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY ACCELERATED UP TO APPROXIMATELY 90 MPH. THE CONTACT MANAGED TO SHIFT TO NEUTRAL AND COME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

Air BagsCrash1 injured
Filed May 29, 201511,594 milesIA

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 65 MPH AND ATTEMPTING TO AVOID CRASHING INTO A DEER, THE BRAKES WERE REPEATEDLY ENGAGED AND THE HORN WAS ACTIVATED. THE VEHICLE FAILED TO STOP AND CRASHED. THE AIR BAG DEPLOYED, BUT DID NOT INFLATE. THE CONTACT SUSTAINED TWO INJURED FINGERS AND TWO FRACTURED BONES IN THE RIGHT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,594.

Unknown or Other
Filed May 20, 2015PA

I TRIED TO PUT MY CAR IN DRIVE, BUT THE ENGINE WOULD REV AND I WAS NOT ABLE TO MOVE FORWARD. THE D ON THE DASHBOARD WOULD JUST BLINK. I HAD TO TURN THE CAR OFF AND BACK ON TO MAKE IT STOP.

Vehicle Speed ControlCrash
Filed May 11, 201510,000 milesNY

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 2 MPH, THE BRAKE WAS ENGAGED AND THE VEHICLE ACCELERATED INDEPENDENTLY. THE ACCELERATOR PEDAL WAS APPLIED AND THEN THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. THE FAILURE RECURRED A SECOND TIME AND THE VEHICLE CRASHED INTO A BUILDING. THERE WERE NO PERSONAL INJURIES. THE AIR BAG DEPLOYED. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

Air BagsCrash
Filed Apr 13, 201510,000 milesTX

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING AT 55 MPH, THE ENGINE STALLED AND BOTH OF THE HEADLIGHTS BECAME INOPERABLE. THE CONTACT CRASHED THE VEHICLE INTO A SIDE RAILING. THE CONTACT STATED THAT THE SIGNAL INDICATORS WERE INOPERABLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

Engine
Filed Apr 10, 2015500 milesMI

I PURCHASED A LEASE VEHICLE (@500 MILEAGE AT THE TIME). A FEW MONTHS LATER, THE MOTOR SOUNDED LIKE I HAD OVER 100,000 MILES. VERY LOUD. I CHANGED THE OIL AT PERMITTED TIME, TOOK IT IN FOR A MECHANIC TEST DRIVE. MECHANIC SAID IT SEEMED FINE. FEEDBACK FROM PASSENGERS WERE AFFIRMING THAT THERE IS DEFINITELY AN ISSUE. IT SEEMS THE COLDER IT IS, THE HARDER IT RUNS. LIKE YOU NEVER CHANGE YOUR OIL, AND THE MUFFLER HAS A HOLE, OR THE MOTOR RUNS REAL HEAVY, LIKE RPMS STICKING. SOMETIMES ITS MORE FAINT. I TRIED HIGHER GRADE GASOLINE, AS ADVISED, THIS DID NOT HELP. MORE IMPORTANTLY. THE DOORS SHOULD DEFINITELY BE RECALLED. THEY ARE A SAFETY CONCERN. THEY SLAM BACK ON YOU EVEN IF OPENED ALL THE WAY, IF ON AN UNEVEN PAVEMENT OR SLIGHT INCLINE. THERE IS ONLY ONE LATCH AT ALL THE WAY OPEN. THIS HAS BEEN A MAJOR PROBLEM AND SLAMS BACK ON MY CHILDREN AND MYSELF. I AM CONCERNED FOR OTHERS THAT MAY DRIVE THIS VEHICLE. THERE SHOULD BE A SECOND LATCH OR CATCHING MECHANISM TO PREVENT IT SLAMMING ON YOUR LEGS/HEAD. *TR

Service Brakes, Hydraulic › Pedals and Linkages
Filed Apr 6, 2015MN

2014 CHEVROLET CRUZE. CONSUMER WRITES N REGARDS TO VEHICLE SUDDEN ACCELERATION AFTER STEPPING ON THE BRAKE PEDAL. *SMD THE CONSUMER STATED THE BRAKE AND ACCELERATOR PEDAL WERE IN CLOSE PROXIMITY OF EACH OTHER AND HE DISCOVERED THEY COULD BE APPLIED AT THE SAME TIME. *JB

Steering
Filed Apr 3, 201512,200 milesOH

WHEN MAKING A SLIGHT CORRECTION ON THE HI-WAY THE STEERING WHEEL FEELS AS IF IT BINDS AND THE AFTER A SHORT TURN OF THE WHEEL IT SUDDENLY TAKES OFF. IT DOES THIS IN EITHER DIRECTION AND YOU END UP WEAVING BACK AND FORTH TRYING TO STAY IN YOUR LANE. THE CAR IS NOW BEGINNING TO DO THIS AT ALL SPEEDS ON THE HI-WAY AND I AM BEGINNING TO FEEL UNSAFE. THERE SEEMS TO BE NO PROBLEM AT SLOW SPEEDS AROUND THE CITY. *TR

Steering
Filed Apr 3, 20157,200 milesNJ

WHILE DRIVING AT 65-70 MPH ON STRAIGHT AND LEVEL HIGHWAY, STEERING WOULD DEVELOP A "STICKY OR DEAD SPOT" ON CENTER WHEN ATTEMPTING TO MAKE A SLIGHT CORRECTION. IT REQUIRED INCREASED EFFORT TO OVERCOME THE STICKING SPOT RESULTING IN OVERSTEER CAUSING THE VEHICLE TO OVER-VEER. VERY DANGEROUS. NHTSA IS AWARE OF THE DEFECT. HARD TO BELIEVE THERE IS NO RECALL.. *TR

Structure › BodyCrash
Filed Mar 30, 2015WV

I WAS DRIVING EAST ON THE ROAD. THE CAR IN FRONT OF ME SUDDENLY STOPPED AND I WAS UNABLE TO STOP BEFORE HITTING THEM. I DO FEEL I WAS FOLLOWING AT A SAFE DISTANCE BUT FOR SOME REASON THE CAR DID NOT SLOW DOWN OR STOP AS I FEEL IT SHOULD HAVE. THE FRONT END OF THE CAR CRUMPLED THOUGH THE AIR BAGS NEVER DEPLOYED AND THE ONSTAR CRASH RESPONSE NEVER ACTIVATED. THERE WAS ALSO VERY MINIMAL, IF ANY, DAMAGE TO THE CAR IN FRONT OF ME (POSSIBLY DENTED THE BUMPER). ON A SIDE NOTE, I HAVE OWNED THIS CAR FOR 2 MONTHS NOW AND HAVE ONLY BEEN ABLE TO DRIVE IT FOR APPROXIMATELY 17 DAYS BECAUSE I HAVE TO KEEP TAKING IT BACK TO THE SHOP TO BE WORKED ON FOR MALFUNCTIONS IN OTHER SYSTEMS OF THE BRAND NEW CAR. I AM CONCERNED THAT THERE MAY HAVE BEEN A MALFUNCTION WITH THE BRAKES SYSTEM OR AIRBAGS AS WELL.

Visibility/Wiper
Filed Mar 27, 201520 milesMI

THE VEHICLE SIDE WINDOWS AND OUTER EDGES OF THE WINDSHIELD WOULD FOG UP AND THE DEFROSTER/DEFOGGER WOULD NOT CLEAR THE CONDITION. THE COLDER IT WAS OUTSIDE AND THE FURTHER I DROVE THE VEHICLE THE WORSE IT GOT. THIS HAPPENED ON MULTIPLE OCCASIONS BEFORE THE DEALER FINALLY MOSTLY CORRECTED IT.I SAY MOSTLY BECAUSE THE VEHICLE STILL IS QUITE SLOW TO DEFOG THE WINDOWS IN VERY COLD CONDITIONS. IT IS MUCH BETTER BUT STILL NOT WHAT I WOULD CONSIDER OPTIMAL. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Mar 26, 20153,000 milesCA

WINDOWS STEAM AND FOG FREQUENTLY AND THE FAN DOES NOT CLEAR ALL WINDOWS. WINDSHIELD CENTER WILL ONLY DEFROST WHEN ON LOW SPEED. IT WILL NOT MAINTAIN A CLEAR VIEW UNLESS ON HIGH SPEED AND THEN SOMETIMES THE LOWER CORNERS OF THE WINDSHIELD STAY STEAMED OR FOGGED.. *TR

Power Train
Filed Mar 23, 2015TX

CLASSIC CHEVROLET IN GRANBURY TX SOLD ME A 2014 CHEVY CRUZ THAT HAD A BROKEN AXLE AND WAS A OUTSTANDING RECALL. I TRIED TO RETURN CAR FOR THIS REASON BUT THEY WOULD NOT TAKE IT. THE CAR THEN SAT AT THE DEALERSHIP FOR APPROXIMATELY 2 MONTHS WAITING FOR PARTS AND I ONCE AGAIN TRIED TO TURN CAR IN. *TR

Air Bags
Filed Mar 19, 201518,200 milesNC

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 17 MPH, THE VEHICLE SLID ON THE ICY ROAD. THE CONTACT LOST CONTROL AND CRASHED INTO ANOTHER PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,200.

Visibility/Wiper
Filed Mar 14, 201535,589 milesPA

IT WAS RAINING, AND APPROXIMATELY 40 DEGREES AS INDICATED BY THE CAR THERMOMETER. I WAS DRIVING AND THE WINDSHIELD WIPERS WERE GOING AND CLEARING THE RAIN PER NORMAL OPERATION. SUDDENLY THE DRIVERS SIDE WIPER ONLY WENT UP ABOUT ONE-QUARTER OF THE WAY OF NORMAL AND THE PASSENGER SIDE WENT CLEAR OVER THE STUCK DRIVERS SIDE WIPER. DESPITE ALL ATTEMPTS TO FIX IT AT THE CLOSEST GAS STATION I COULDN'T FIND OUT WHERE THE PROBLEM OCCURRED, BUT I DID SEE THAT THE PASSENGER SIDE COULD NOT GO UP AND DOWN BY PULLING IT MANUALLY, BUT THE DRIVERS SIDE WOULD FREELY GO UP AND DOWN JUST BY MOVING IT MANUALLY. I COULDN'T SEE MUCH OF ANYTHING AFTER THAT, BUT GOT THE CAR HOME. *TR

Electrical System
Filed Mar 10, 2015MA

2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO IGNITION KEY PROBLEMS. *SMD THE CONSUMER STATED A FEW DAYS AFTER THE VEHICLE WAS PURCHASED THE IGNITION SWITCH TURNED OFF BY ITSELF WHILE MERGING ONTO THE HIGHWAY. THE CONSUMER STATED HER HUSBAND'S RING WAS HOLDING MANY KEYS AND IT APPEARED THAT ONE BECAME WEDGED ON THE STEERING COLUMN. *JB

Engine
Filed Mar 9, 20155,800 milesFL

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE WARNING LIGHT SUDDENLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS WHERE THE KNOCK SENSOR AND THE OXYGEN SENSOR WERE REPLACED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,800.

Electrical System
Filed Feb 24, 2015AL

THE CAR WAS CRANKED WITH REMOTE START, CHILD WAS PUT IN THE CAR, FRONT DOOR WAS CLOSED BY THE WIND WITH KEYS IN THE CAR, ACTUALLY TWO SETS OF KEYS WITH A KEY FOR THE VEHICLE ON THE SETS, AND ALL OF THE DOORS LOCKED NOT RECOGNIZING THESE KEYS WITH THE CAR CRANKED AND THE A CHILD IN THE CAR. THIS IS A SAFETY HAZARD AND DEFECT FOR CERTAIN THAT NEEDS TO BE FIXED IMMEDIATELY. *JS

Vehicle Speed Control › Accelerator Pedal
Filed Feb 18, 20157,000 milesMN

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 5 MPH, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

SteeringCrash
Filed Feb 4, 201510,000 milesCA

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH MAKING A LEFT HAND TURN, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO CRASH INTO A SIDEWALK. THE AIR BAGS FAILED TO DEPLOY. NO POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN MADE UNKNOWN REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

Electrical SystemFire
Filed Feb 4, 2015ID

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED BUT WAS ABLE TO BE RESTARTED. THE CONTACT ALSO STATED THAT WHEN ATTEMPTING TO DRIVE THE VEHICLE, THE VEHICLE JERKED INCESSANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED, THERE WAS AN ABNORMAL BURNING ODOR INSIDE THE CABIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/31/15*CN UPDATED 9/20/2017*CN

Vehicle Speed ControlCrash
Filed Feb 3, 201510,000 milesCA

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND ACCELERATED INDEPENDENTLY. THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A CURB. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

Air Bags
Filed Jan 28, 201524,823 milesNY

AIRBAG SENSOR WILL NOT TURN OFF. *TR

Service BrakesCrash1 injured
Filed Jan 27, 20155,959 milesNE

BRAKES LOCKED UP (ANTI-LOCK BRAKING SYSTEM FAULTY) CAUSING THE CAR TO SKID RATHER THAN SLOW DOWN DURING STOP AND GO TRAFFIC. I WAS UNABLE TO TURN THE STEERING WHEEL AND COULD NOT EVEN TRY TO SWERVE TO AVOID THE OTHER VEHICLE. CAR WAS UNABLE TO STOP IN TIME AND THERE WAS A COLLISION. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jan 19, 20153,282 milesIL

THE FRONT WINDSHIELD FOGS UP OR GETS A FILM ON IT MAKING IT A SAFETY HAZARD BECAUSE AT NIGHT WHEN LIGHTS ARE COMING TOWARDS YOU IT IS IMPOSSIBLE TO SEE OUT THE WINDSHIELD. THE SIDE WINDOWS IN EXTREME COLD ALSO FREEZE ON THE INSIDE AND DO NOT THAW UNTIL AFTER THE CAR HAS SAT. IT IS HARD TO SAY IF THIS IS A FILM OR FOGGED BECAUSE IT HAPPENS WHEN THE DEFROSTERS ARE ON. I CLEAN THE WINDOWS BUT IT KEEPS HAPPENING. *TR

Air BagsCrash
Filed Jan 1, 20153,000 milesMI

DRIVER'S DOOR WAS DEMOLISHED AND SIDE CURTAIN AIRBAG DIDN'T DEPLOY. *JS

Steering
Filed Dec 30, 2014TN

WHEN TRAVELING DOWN THE INTERSTATE ON MULTIPLE OCCASIONS THE STEERING COLUMN BECOMES 'STUCK' OR 'STICKY' IN THE ASPECT THAT IT REQUIRES EXTRA EXERTION OF FORCE TO MOVE IT IN EITHER DIRECTIONS. THIS RESULTS IN THE CAR SWERVING AND ON MORE THAN ONE OCCASION ALMOST WRECKING. *JS

Air BagsCrash1 injured
Filed Dec 29, 20148,209 milesMI

MY 2014 CHEVY CRUZE ECO WAS HIT IN THE RIGHT REAR OF MY VEHICLE BY A 2015 CHRYSLER THAT WAS GOING APPROXIMATELY 40-45MPH. MY VEHICLE WAS GOING AROUND 20MPH. ONCE HIT IN THE REAR I WAS FLUNG FORWARD AND TO THE LEFT, CAUSING ME TO HIT MY HEAD ON THE LEFT A-PILLAR AND MOMENTARILY BLACKING OUT AND THEN WENT FORWARD MORE JUST STOPPING BEFORE HITTING MY HEAD ON THE STEERING WHEEL. THEN I HIT THE VEHICLE IN FRONT OF ME. NO AIRBAGS WERE DEPLOYED, NOT A SINGLE ONE. THE ONSTAR SYSTEM SAID THEY DETECTED AN AIRBAG DEPLOYMENT BUT NOTHING EXTERNALLY DEPLOYED IN VEHICLE. I BELIEVE THAT IF AIRBAGS ACTUALLY DEPLOYED IT COULD HAVE LESSENED OR STOPPED MY CONCUSSION I RECEIVED FROM MY ACCIDENT. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Dec 28, 20149,400 milesIN

3RD TIME SINCE PURCHASING IN MARCH 2014 THAT HEATER AND OR AIR CONDITIONING HAS STOPPED WORKING. WAS TOLD FIRST 2 TIMES THAT IT WAS THE MOTOR AND SENSOR, THOSE WERE REPLACED NOW WHILE MAKING YET ANOTHER ROAD TRIP 4 HOURS FROM OUR HOME WITH OUR CHILD THE HEAT WENT OUT. HEATER WILL NOT BLOW WARM AIR OR ANY AIR FOR THAT MATTER AND DEFROSTED WILL NOT WORK RESULTING IN US STOPPING EVERY FEW MILES TO MANUALLY WIPE THE WINDSHIELD DOWN. *TR

Electrical System
Filed Dec 27, 201422,500 milesWA

WATER PUMP HAD TO BE REPLACED DUE TO LEAK, COMPUTER REPROGRAMED TO FIX STEERING WHEEL CATCH, BATTERY TERMINAL CABLE REPLACED FOR UNKNOWN REASON. ALL THIS ON A BRAND NEW 2014 CRUZE. WTF? NOT TO MENTION INITIAL DRIVE SHAFT REPAIRS. THOUGHT THIS WAS AN AMERICAN MADE CAR WITH QUALITY AMERICAN PARTS, WORST FIRST NEW CAR BUYER EXPERIENCE EVER. MAKE IT RIGHT GM. *TR

Engine and Engine Cooling
Filed Dec 16, 2014FL

2014 CHEVROLET CRUZ LTZ EXHAUST FUMES/MOLD/ANTIFREEZE SMELLS CAUSED SICKNESS, BAD ALLERGIES, EYES, NOSE, LUNGS PROBLEMS. *MW

Electrical System
Filed Dec 14, 20141,000 milesMI

CAN'T REMOVE KEY WHEN CAR IS IN PARK. TWO DIFFERENT TIMES NOW. ALSO CAR WITH 900 MILES ON IT FAILED TO START AND KEY WAS STUCK THIS TIME ALSO. TOW TRUCK DRIVER CALLED, HE ALSO COULD NOT REMOVE KEY. CHECKED CAR FOR ANYTHING LEFT ON, FOUND NOTHING. JUMPED CAR, IT STARTED, HE MOVED THE SHIFTER LEVER ROUGHLY SEVERAL TIMES, KEY CAME OUT. TOLD US NOT TO TURN CAR OFF AND TAKE IT TO DEALERSHIP. DRIVER THOUGHT BATTERY WAS BAD ALSO. TOOK CAR IN. THEY KEPT CAR THREE DAYS. WERE TOLD TWICE BY SERVICE MAN BATTERY HAD A BAD CELL. WHEN CALLED TO PICK UP CAR, SERVICE TOLD US WE MUST HAVE LEFT SOMETHING ON. THAT NOTHING WAS WRONG. AND WE MUST NOT HAVE SHIFTER IN PARK. LEFT DEALERSHIP, NO BATTERY REPLACED, NO REAL ANSWER TO WHY KEY DIDN'T COME OUT. DID NOT EVEN PUT CAR ON A CHARGER TO GET BATTERY BACK TO 100%. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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