Page 7 of 12 · complaints 301–350 of 587

2013 Chevrolet Cruze complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Engine
Filed Jan 4, 2018145,000 milesAR

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REMOVED AND RECONNECTED THE BATTERY CABLE IN ORDER FOR THE VEHICLE TO FUNCTION. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

Visibility/Wiper
Filed Dec 31, 2017107,000 milesMN

THE DEFROST DOESN'T WORK ON THE DRIVERS SIDE. WHEN I TURN THE SETTINGS TO DEFROST, THE FACE VENTS TURN ON FULL POWER. IVE TRIED ALL OF THE DIFFERENT SETTINGS (FACE, FEET, FACE AND FEET, DEFROST AND FEET, ETC) AND THE DEFROST WONT WORK ON ANY OF THEM. THIS CAUSES MY WINDOW TO FOG UP AND ICE OVER ON THE DRIVERS SIDE. WHILE IM DRIVING! ITS NOT ONLY ANNOYING , IT'S EXTREMELY DANGEROUS AND UNSAFE WHEN DRIVIG DURING THE WINTER MONTHS. THERE IS NOTHING IN THE VENTS. I CHECKED. I TRIED TO TAKE PICTURES TO SHOW HOW I HAVE NO VISIBILITY. IT'S ALOT WORSE IN PERSON.

Electronic Stability Control (esc)
Filed Dec 30, 2017CT

DRIVING AND WHEN I HIT A BUM THE CAR STARTED TO GO SLOWLY

Service Brakes
Filed Dec 9, 201712,903 milesMI

ENGAGE BRAKES AND THEY GRAB THEN RELEASE PULSATES CANT SEEM TO STOP ON ROADS LAST 2 TIMES LITTLE SNOW IN MOTION SLOW JUST STARTED DOING THIS CAR ACTS LIKE ITS JUMPING UP AND DOWN WHEN TRYING TO BRAKE ALSO NOTED REAR BRAKE LITE IN DARK IS FLICKERING WHEN I APPLY THE BRAKE PEDAL WHEN SITTING

Engine
Filed Dec 4, 201775,890 milesFL

THE RIGHT FRONT HALF SHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING, POTENTIALLY CAUSING THE VEHICLE TO LOSE POWER AND COAST TO A STOP

Service Brakes, Hydraulic
Filed Nov 30, 2017AR

I AM WRITING ASKING FOR YOU TO LOOK INTO WHAT I CALL ENDANGERING TO MOTORIST IN OUR STATE, MORE SO OF A DANGER TO ME. I AM FORCED TO DRIVE W/ SOMETHING CONNECTED TO MY BODY, VEHICLE, OR ANYTHING THEY CAN POSSIBLY CONNECT TO A TOOL UTILIZED BY OUR LAW ENFORCEMENT AGENCIES. THE TOOL IS USED TO DO UNDERCOVER WORK/INVESTIGATIONS WHICH I WAS TOLD IT'S USED BY SPECIAL INVESTIGATIONS FOR THE POLICE DEPARTMENT. AS I AM DRIVING, I HAVE TO TELL THEM WHILE DRIVING NOT TO PUT THAT ON MY CAR, MOVE THAT OFF MY BRAKES (WHICH SOMETIMES MY VEHICLE WOULDN'T STOP I HAD TO PRESS DOWN ALL THE WAY TO THE FLOOR FOR IT TO STOP AND MY BRAKES AREN'T BAD, THEY EVEN HAVE SOMETHING SETUP TO WHEN I AM BREAKING, SLOWING DOWN AND ABOUT TO TURN THAT IT LOCKS UP MY BREAKS AND CAUSES THE CARE TO DO SOMETHING LIKE A JERK THING OR INSTANT STOP, THEY HAVE MOVED IT TO THE BACK OF MY CAR WHICH MOVES THE OPPOSITE WAY MY VEHICLE IS BEING STEERED AND IT SPINS OUT ONLY ON ONE TIRE). THEY HAVE CREATED AN ILLEGAL SETUP WHICH HAS DAMAGED MY VEHICLE THAT'S BEING REPAIRED TODAY. WHEN DRIVING THEY PLACE IT MY BRAKES WHICH SOMETIMES DON'T STOP, THEY HAVE OTHERS DRIVING AT THE SAME TIME AS I AM AND IT EFFECTS THE DRIVING OF OTHERS, THEY MOVE MY VEHICLE WHICH IS STEERED THE OPPOSITE DIRECTION I AM CONTROLLING IT, IT CAN CAUSE YOU TO CRASH, IT'S HUGE DISTRACTION. THE OTHER MOTORIST ON THE ROAD AS I AM HAVE TRIED HELPING SOME HAVE ADMITTED TO DRIVING W/ THIS CONNECTED TO THEM PURPOSELY AND ARE TO INTENTIONALLY CAUSE AN ACCIDENT,

Air BagsCrash
Filed Nov 24, 2017MI

TL* THE CONTACT OWNS 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE IN FRONT ABRUPTLY STOPPED CAUSING THE CONTACT TO CRASH INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO BETTEN BAKER CHEVROLET BUICK DEALER LOCATED AT 930 O'MALLEY DR, COOPERSVILLE, MI 49404 WHERE THE AIR BAG FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,897.

Engine
Filed Nov 18, 201754,786 milesNC

MY OIL FEED LINE MELTED AND NOW OIL IS EVERYWHERE. I'M CONFUSED ON WHY THEY WOULD MAKE SOMETHING OUT OF PLASTIC BUT HAVE HOT PRESSURIZED OIL FLOW THROUGH IT.

Air BagsCrash1 injured
Filed Nov 18, 2017IN

I WAS STOPPED IN HIGHWAY TRAFFIC AND REAR-ENDED (I'VE ATTACHED THE CRASH REPORT FROM THE IN STATE POLICE). MY SEAT BELT DID NOT ENGAGE AND MY AIRBAG DID NOT DEPLOY CAUSING ME TO HIT MY HEAD ON THE STEERING WHEEL RESULTING IN ABRASIONS AND TWO BLACK EYES. THIS SEEMS TO BE EITHER A SERIOUS DESIGN PROBLEM OR A MANUFACTURER DEFECT. REGARDLESS, THE SENSORS THAT CAUSE THE SEAT BELT TO LOCK SHOULD NOT BE IN THE FRONT OF THE CAR AS THEY THEN PROVIDE NO PROTECTION FROM A REAR END COLLISION.

Power Train
Filed Nov 2, 201776,000 milesSC

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT NOTICED A LEAK COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO CHEVROLET OF SPARTANBURG (1051 ASHEVILLE HWY, SPARTANBURG, SC 29303) AND WAS INFORMED THAT THE FAILURE WAS NORMAL. THE DEALER STATED THAT COOLANT WAS LEAKING INTO THE RELEASE VALVE AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Engine
Filed Oct 24, 2017106,000 milesMO

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DON BROWN CHEVROLET IN SAINT LOUIS, MISSOURI WHERE IT WAS DIAGNOSED THAT THE TURBO ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE TURBO ASSEMBLY RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.

Engine
Filed Oct 17, 2017100,000 milesIL

I HAVE A LEAK IN MY COOLANT SYSTEM. SINCE I'VE GOTTEN THE CAR IN OCTOBER 2016, I'VE EXPERIENCED A WEIRD BURNING SMELL, BEFORE I HAD EVEN DISCOVERED WHAT THE ISSUE WAS. IN JUNE 2017, MY ENGINE OVERHEATED DUE TO A MALFUNCTION IN MY COOLANT SYSTEM. AS A RESULT, I HAD MY COOLANT FLANGE REPLACED. A FEW DAYS LATER, MY CAR BEGAN TO SMOKE AND MY ENGINE WENT IDLE. THE COOLANT LEAKS FROM THE FLANGE AND THE RESERVOIR OFTEN. SOMETIMES, IT LEAKS AS I DRIVE, OTHER TIMES, IT'LL BE PARKED AND LEAK OUT WHEN IDLE. I NEVER USE MY AIR CONDITIONING OR HEAT ANYMORE DUE TO THE BURNING SMELL OF THE COOLANT. I HAD MY COOLANT FLANGE REPLACED A SECOND TIME. MY CAR WAS DOWN FOR 3 MONTHS AND I JUST GOT IT REPAIRED AGAIN. LAST WEEK, OCTOBER 10, 2017, MY CAR BEGAN TO SMOKE AGAIN, MY ENGINE WENT IDLE, AND WHEN I POPPED THE HOOD, THE COOLANT HAD LEAKED OUT COMPLETELY. ANY TIME IT HAS OVERHEATED AND THE ENGINE WHEN IDLE, I'VE BEEN ON THE FREEWAY, DRIVING AT LEAST 60 MPH OR ON THE STREET, DRIVING AT LEAST 30 MPH. MORE RECENTLY, WHEN IT OVERHEATED, THE CAR HAD BEEN IDLE FOR 2 HOURS AND THEN 5 MINS INTO ME DRIVING IT, IT HAPPENED. I WAS DRIVING DOWN A DARK HIGHWAY, GOING ABOUT 25 MPH. BEFORE THE ENGINE OVERHEATED, I HAD 65% OIL LIFE AND AFTERWARDS, I HAD 0% OIL LIFE. MY UNCLE HAD JUST ADDED COOLANT TO MY RESERVOIR THE DAY BEFORE, BUT IT LEAKED OUT COMPLETELY. LUCKILY, I WAS NOT ALONE THIS TIME. I'M ALWAYS CAUTIOUS THAT MY ENGINE WILL BLOW OUT WHEN I DRIVE IT. MY MECHANIC INFORMED ME TO BE SURE THAT I ALWAYS HAD

Electrical System
Filed Oct 17, 2017OR

AFTER DRIVING I PARK AND REMOVED THE KEY, THE ENGINE TURN ON AND 2 SECONDS TURNS OFF, I MENTION TO MY BOSS, AND MY 12YRS OLD SON WE GOT SCARED I THOUGH SOME SPELL OR SOMETHING.STILL DOES THAT 3 TIMES OF MONTH

Engine
Filed Oct 12, 201799,258 milesCA

CAR HAS CONSISTENT COOLANT LEAK. VEHICLE CONTINUES TO OVERHEAT.

Engine
Filed Sep 26, 201756,000 milesNV

WHILE DRIVING THE VEHICLES MOTOR LOOSES POWER. THE ELECTRONICS STAY ON BUT THE ENGINE IS SHUT OFF. ONLY HAPPENS WHILE DRIVING, IT HAS HAPPENED ONCE ON THE HIGHWAY GOING APPROX. 65MPH, ANOTHER TIME WHILE GOING 55MPH ON A 2 LANE COUNTRY ROAD, ONCE WHILE GOING 10MPHIN A PARKING LOT AND ANOTHER WHILE BACKING OUT OF DRIVE WAY AT APPROX. 5MPH. EACH TIME IT HAS HAPPENED THE VEHIVLE HAS BEEN IN MOTION, GOING STRAIGHT.

Unknown or Other
Filed Sep 15, 2017CO

NEEDS RECALLS MAILED TRANSMISSION NEEDS TO BE REPLACED HAS 50380 MILES CANNOT FIND THE PARTS TO REPAIR IT

Visibility/Wiper
Filed Sep 4, 201774,534 milesCT

DRIVER WINDSHIELD WIPER JUST STOP WORKING WHILE DRIVING ON HIGHWAY IN THE RAIN.

Engine
Filed Sep 1, 2017104,000 milesIL

ENGINE COOLANT THERMOSTAT SENSORS. I HAVE REPLACED IT TWICE IN 2 MONTHS. I HAVE FOUND NOTHING BUT PROBLEMS OF THE SAME SORT ALL OVER THE INTERNET WITH MANY MODEL YEARS OF THE CAR I HAVE. THINGS JUST DON'T GO BAD THAT SOON UNLESS THERE IS A SIGNIFICANT ELECTRICAL OR ENGINE ISSUE. I SEE NO RECALLS FOR MY YEAR ON ANYTHING AND I FIND IT HARD 1 YEAR MODEL HAS NO RECALL ISSUES.

Electronic Stability Control (esc)
Filed Aug 30, 2017104,000 milesKY

IN PARK AT RANDOM TIMES THE SERVICE TRACTION CONTROL AND SERVICE STABILITRAK LIGHT WILL COME ON. THE CAR IS REAL SLUGGISH AT TAKE OF, I CAN NOT LEAVE A STOP SIGN WITH A CAR ANY LESS THAN 40-50 CAR LINKS AWAY WITHOUT FEAR OF GETTING HIT. WHEN THE SPEED FINALLY STARTS TO PICK UP IT SHIFTS ROUGH AT TIMES. THE CAR ALSO FEELS LIKE IT IS JUMPING WHEN IN DRIVE AND HOLDING THE BRAKE.

Steering
Filed Aug 22, 201751,000 milesPA

I WAS DRIVING HOME FROM THE STORE AND THE "SERVICE POWER STEERING" LIGHT CAME ON AND I LOST POWER STEERING. THE STABILITRAK LIGHT WAS ALSO ON. IT WAS VERY DIFFICULT TO STEER THE CAR HOME. I TOOK THE CAR TO THE DEALER AND THEY TELL ME THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. THEY ARE GOING TO KEEP IT ANOTHER DAY TO SEE IF THEY CAN MAKE THE CODE COME UP, BUT IF IT DOESN'T THEN I GET TO DRIVE A CAR THAT CAN CRASH BECAUSE OF POWER STEERING FAILURE. THIS IS EXTREMELY DANGEROUS TO HAVE THE STEERING GO OUT WHILE DRIVING. GM NEEDS TO FIND OUT WHY THIS IS HAPPENING AND FIX IT.

Electronic Stability Control (esc)
Filed Aug 10, 2017CA

I HAVE TAKEN MY CAR IN WITH THE CHECK ENGINE LIGHT. THEY SAID IT WAS DUE TO A OIL CAP. I CALLED AND THEY INFORMED ME THAT THEY COULD NOT FIND ANYTHING WRONG. SINCE THEN THE ENGINE LIGHT HAS BEEN ON AND OFF AND NOW THE TRACTION CONTROL LIGHT IS ON AND THE ENGINE REVS VERY HIGH.

Electronic Stability Control (esc)
Filed Aug 7, 2017CA

MY CHEVY CRUZE STABILITY TRACK CONTROL SYSTEM MALFUNCTIONS AND MY CAR LOSES POWER AND I LOSE STEERING CONTROL AND MUST PULL OVER ON THE FREEWAY. IT HAS HAPPENED 5 TIMES. PLUS MY STEREO GOES OUT. MY CHEVY DEALER SAID IT IS NOT COVERED BECAUSE MY WARRANTY HAS EXPIRED. MUST PAY OVER $400 TO REPAIR THE FAULTY INDICATOR. THIS IS A HUGE SAFETY PROBLEM BECAUSE IT CAN HAPPEN WHEN I AM ON THE FREEWAY GOING 65 MPH AND MY CAR DECELERATES DOWN TO 40 MPH AND I COULD CRASH? IT HAS HAPPENED TWICE ON THE FREEWAY AND THREE TIMES ON THE CITY STREET.

Air Bags
Filed Jul 28, 2017100,000 milesFL

TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (LOWEST PRICE TRANSPORTATION NETWORK IN PLANTATION, FL) WHERE THE TECHNICIAN REFERRED THE VEHICLE TO AN UNKNOWN INDEPENDENT MECHANIC TO REPAIR THE AIR BAG ISSUE; HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE CYLINDER HEAD GASKET BLEW UP. THE VEHICLE WAS TAKEN TO A CHEVROLET DEALER IN BELLEGLADE, FLORIDA WHERE THE ENGINE WAS REPAIRED AFTER TWO MONTHS. THE FAILURE RECURRED AND THE VEHICLE WAS RETURNED TO THE BANK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Unknown or Other
Filed Jul 26, 2017OK

AIR CONDITIONING IS NOT WORKING CORRECTLY. IT BLOWS WELL BUT WILL NOT COOL. I CAN FEEL SOME COOLNESS OUT OF PASSENGER SIDE BUT DRIVER SIDE IS HOT AIR. IF YOU TURN THE FAN KNOB TO LOW THEN BOTH SIDES WILL COOL BUT IT IS NOT ENOUGH TO COOL ANYTHING. HAVE HAD IT CHECKED AND THERE IS PLENTY OF COOLANT. IT STARTED JULY OF 2016 SO I DROVE IT VERY LITTLE IT IS MUCH WORSE THIS SUMMER JULY OF 2017. ITS THE SAME RESULT DRIVING OR STATIONARY. IN THE EARLY MORNING IF IT'S COOL OUTSIDE IT DOES GET COOLER BUT AS THE DAY GETS WARMER SO DOES THE AIR COMING OUT OF THE AIR CONDITIONING VENTS.

Unknown or Other
Filed Jul 26, 2017OK

HEATER HAS A VERY STRONG ODOR OF COOLANT WHEN TURNED ON THAT I HAVE TO KEEP MY CAR WINDOWS DOWN A LITTLE WHEN USING HEATER. I NOTICED THIS WHEN I ACQUIRED IT FROM MY SON IN JULY OF 2016. HE HAD PURCHASED THIS ONE AND ANOTHER ONE AT THE SAME TIME BRAND NEW IN 2013 AND HAD THIS PROBLEM WITH BOTH CARS.

Electrical System
Filed Jul 18, 201771,000 milesFL

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 18 MPH, THE STEERING WHEEL SEIZED AND THE WRENCH WARNING SENSOR INDICATOR ILLUMINATED. SHORTLY AFTER, THE STEERING WHEEL RETURNED TO NORMAL AND THE CONTACT REGAINED CONTROL. IN ADDITION, OTHER ERROR WARNING INDICATORS ILLUMIANTED AS THE WINDOW ROLLED UP AND DOWN. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000. THE VIN WAS UNAVAILABLE.

Steering
Filed Jul 18, 201751,000 milesNY

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN ATTEMPTING TO DRIVE, THE VEHICLE HAD A STEERING (STEERING WHEEL WITH A RANCH) AND THE TRACTION WARNING LIGHTS ILLUMINATED. THE STEERING WHEEL WAS LOOSE AND FAILED TO TURN APPROPRIATELY WHEN DESIRED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT THEN CONTACTED THE HEALEY GM DEALER WHERE IT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

Service Brakes
Filed Jul 10, 2017200 milesFL

SINCE PURCHASING MY CAR IT HAS DONE STRANGE THINGS WITH WHAT I THOUGHT WAS THE BREAKS. WHEN STOPPING AT A LIGHT ETC.. THE CAR WILL JUMP FORWARD.. SOMETIMES ONLY ONCE AND OTHERS IT DOES IT OVER AND OVER UNTIL I ACCELERATE AGAIN. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT. DAVID MAUS IN SANDFORD FL. THE SERVICE TECH TOOK A RIDE WITH ME.. HE STATED THAT HE'S HEARD THIS FROM OTHER CHEVY CRUZE OWNERS AND IT'S JUST WHAT THESE CARS DO. IT DID DEMONSTRATE THE JUMPING, THRUSTING FORWARD WHILE THE SERVICE TECH WAS DRIVING. I WAS NOT HAPPY WITH THIS ANSWER BUT BELIEVED HE KNEW WHAT HE WAS TALKING ABOUT. YESTERDAY I GET IN MY CAR AND IT WILL HARDLY GO. THE SERVICE STABILTACK LIGHT WAS ON. THEN EVERY LIGHT ON THE DASH CAME ON. OBVIOUSLY I UNDERSTAND THINGS GO BAD ON CARS AS IT'S 4 YEARS OLD. BUT AFTER READING HUNDREDS OF THESE COMPLAINTS ONLINE I BELIEVE THIS IS A PROBLEM WITH THESE CARS THAT CAN BE DANGEROUS. AND IT'S UNBELIEVABLE TO ME THAT THERE IS NO RECALL AFTER ALL THE REPORTS AND COMPLAINTS. WHEN IT JUMPS HOPS THRUST FORWARD YOU NEVER KNOW IF IT'S GOING TO BE A LITTLE OR A LOT. THIS PROBLEM HAS BEEN ONGOING WITH NO HELP FROM THE CERTIFIED MECHANICS. I PUT THE DATE AS 2013 BECAUSE AS I SAID IT'S BEEN ON GOING AND NOW IT'S COMPLETELY BROKEN. WHICH COULD HAVE BEEN PREVENTED HAD THE MECHANICS HELPED ME IN 2013

EngineCrashFire
Filed Jun 24, 201732,000 milesIL

GOT INTO A VERY MINOR FENDER BENDER AND THE CAR WENT UP IN FLAMES. AIR BAGS NEVER DEPLOYED BECAUSE I WASN'T GOING FAST ENOUGH. BUT YET MY CAR BURNED.

Electronic Stability Control (esc)
Filed Jun 16, 2017FL

WHILE DRIVING, POWER STEERING LOCKED UP, CAR TURNED OFF AND THEN BACK ON. THE RADIO TURNED OFF AND THEN BACK ON AND CLOSE DRIVER WINDOW LIT UP. THIS HAS HAPPENED ON 4 DIFFERENT OCCASIONS NOW. STEERING LOCKED UP WHILE ON I-95. RADIO ON AND OFF WHILE TURNING ONTO HIGHWAY AND WINDOW MESSAGE WHILE CAR WAS STATIONARY.

Unknown or Other
Filed Jun 6, 201734,000 milesSC

MY IGNITION KEY BROKE OFF DURING DRIVING. THE CAR WAS SHUT OFF AND I COULD HAVE DIED BY HITTING THE RAILING. I CALLED MY LOCAL DEALERSHIP AND THE SERVICE LADY SAID SHE HAS SEEN THIS HAPPEN MANY TIMES. THE KEYS METAL BROKE OFF. THE KEYS ARE MADE OF SOME KIND OF CHEAP METAL. THIS IS A SAFETY HAZZARD. PLEASE HELP THOSE ON THE ROAD AVOID A CATASTOPHY.

Electronic Stability Control (esc)
Filed May 21, 2017TX

WHILE DRIVING TO WORK ON THE HIGHWAY MY RADIO WILL TURN OFF AND ON MULTIPLE TIMES AND MY STABILITY CONTROL WILL TURN OFF AND IT WILL BE HARD TO TURN THE VEHICAL. A WARNING COMES ON THE INFORMATION SCREEN SAYING CHECK STABILITY CONTROL AND ALSO CHECK POWER STEERING. IT HAS HAPPENED MULTIPLE TIMES IT HAVE HAPPENED TODAY AS WELL AS I WAS DRIVING ON THE FEEDER

Service BrakesCrash1 injured
Filed May 17, 201738,042 milesFL

TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS APPLIED BUT FAILED TO RESPOND. THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND DID NOT MOVE. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE DRIVER SIDE AIR BAG DEPLOYED. THE DRIVER SUSTAINED. BRUISES TO THE FACE, NECK, AND LEG. ADDITIONALLY THE DRIVER'S LEFT HAND WAS OVEREXTENDED. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,042.

Electrical System
Filed May 16, 201754,995 milesCA

RADIO CONSOLE GETS REAL HOT TO TOUCH. GOES AWAY THEN GETS HOT AGAIN. YEARLY PROBLEM. DONT WANT FIRE HAZARD. IS THIS NORMAL? VEHICLE REQUIRED EXTENSIVE RECALLS SINCE PURCHASE IN 2013.

Vehicle Speed Control
Filed May 15, 201781,000 milesFL

I WAS DRIVING ON THE INTERSTATE AND THE CAR LOST ALL POWER IN A VERY REMOTE PART ON THE INTERSTATE. THIS WAS AT 9 O'CLOCK PM ON A SUNDAY. THE CAR WOULD NOT ACCELERATE PAST 5 MPH. HAD TO TAKE THE BATTERY CONNECTORS OFF TO CLEAR THE CODES AND THEN WAS ABLE TO SLOWLY DRIVE HOME. COULD NOT GO MORE THAN 50 MPH OR THE ENGINE WOULD JUMP AND THE CAR WOULD DECELERATE. AGAIN, I WAS ON I-10, AT 9PM, 6 HOURS AWAY FROM HOME. WHEN I GOT BACK TO TOWN, I TOOK THE CAR TO GET SERVICED AND WHEN I GOT THE CAR BACK THE FIRST TIME, I PULLED OUT INTO TRAFFIC AND THE CAR STILL WOULD NOT ACCELERATE. TOOK THE CAR BACK TO THE DEALERSHIP AND WHEN THEY SAID IT WAS READY FOR PICKUP, THE CHECK ENGINE LIGHT CAME BACK ON. LEFT THE CAR AT THE DEALERSHIP TO GET SERVICED AGAIN. PICKED UP THE CAR THIS PAST SATURDAY AND WHEN I WENT TO DRIVE IT ON SUNDAY, THE CHECK ENGINE LIGHT CAME BACK ON. WILL BE DROPPING THE CAR OFF AGAIN AT THE DEALERSHIP AFTER WORK.

Engine and Engine Cooling
Filed May 15, 201715,000 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 17 MPH, THE "ENGINE OVERHEATING" WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO AN AUTO PARTS STORE WHERE AN EMPLOYEE ATTEMPTED TO ADD COOLANT, AND NOTICED THAT THE TEXTURE AND COLOR OF THE COOLANT IN THE VEHICLE WAS WRONG. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. A DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INVOLVED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THE VEHICLE WAS NOT INVOLVED IN A RECALL. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT COOLANT WAS LEAKING FROM THE WATER PUMP. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Power Train
Filed May 9, 2017117,000 milesNY

AT FIRST, I STARTED THE CAR ONE DAY AND THE ENGINE LIGHT CAME UP AND AS I TRIED TO PUT THE TRANSMISSION IN D THE "D" LIGHT STARTED FLASHING (NOT STEADY AS NORMAL) AND THERE WAS SOME NOISE FROM THE TRANSMISSION. I PUT IT BACK TO "P" AND TURNED THE CAR OFF AND STARTED IT AGAIN. THEN IT ACTED NORMALLY. LATER ON, IT HAPPENED SUDDENLY WHILE I WAS DRIVING (THE TRANSMISSION SNAPPED AND THE "D" LIGHT STARTED FLASHING). I TOOK IT TO THE DEALER FOR DIAGNOSIS, AND THEY FOUND THAT THE TRANSMISSION CONTROL MODULE (TCM) WAS DEFECTIVE. I SEARCHED ONLINE AND FOUND THAT THERE WERE MANY RECALLS ON THE TCM FOR 2012 & 2013 CHEVY CRUZE, BUT MINE WAS NOT IDENTIFIED IN THOSE RECALLS AS PER THE DEALER. I WAS UNDER THE IMPRESSION THAT GM WILL INVESTIGATE THE CASE AND FEED ME BACK, BUT I FOUND OUT TODAY THAT THEY DO NOT DO INVESTIGATIONS UNLESS IT COMES FROM THE NHTSA.

Electronic Stability Control (esc)
Filed May 9, 201757,450 milesOH

WHILE DRIVING ON THE HIGHWAY STEERING LOCKED UP. TWO DAY AFTER POWER STEERING LIGHT AND STABILLTRAK LIGHTS WERE ON

Electrical System
Filed May 4, 201711,000 milesWI

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE LOST POWER WITHOUT WARNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,000.

Engine
Filed May 3, 2017CA

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 AND 75 MPH, THE "ENGINE REDUCE POWER" MESSAGE DISPLAYED AS THE ACCELERATOR PEDAL WAS BEING DEPRESSED. THE VEHICLE FAILED TO ACCELERATE. FROM INSIDE THE VEHICLE, THE CONTACT CALLED ON-STAR WHO PROVIDED FAILURE CODE P-2135 (THROTTLE BODY SENSOR). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS UNKNOWN.

Tires
Filed Apr 27, 201731,550 milesIN

LOOKING FOR A RECALL NOTHING ? A LOT OF ROAD NOISE FROM TIRES ON A 2013 CHEVY CRUZ WITH 31000 MILES

Visibility
Filed Apr 26, 201769,592 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT COOLANT WAS LEAKING AT THE WATER PUMP. THE WATER PUMP WAS REPLACED. THE ISSUE PERSISTED AND THE HEATER AND DEFOGGER WERE INOPERABLE. THE VEHICLE WAS THEN DIAGNOSED WITH NO COOLANT AND THE THERMOSTAT HOUSING WAS REPLACED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A LEAK WAS FOUND AT THE WATER PUMP. THE PUMP WAS REPLACED AGAIN. WHILE DRIVING 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER PERFORMED A DIAGNOSTIC TEST AND A P0411 CODE WAS FOUND. THIS TIME, THE AIR CHECK VALVE WAS REPLACED. THE CONTACT STATED THAT THE HEATER WAS INOPERABLE. THE CONTACT CHECKED THE COOLANT AND FOUND NO COOLANT IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER FOR THE PAST COUPLE OF WEEKS FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 69,592.

Engine
Filed Apr 24, 2017100,252 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE BRAKE PEDAL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED ALONG WITH OTHER GASKETS. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER: 8-239-8773645. THE FAILURE MILEAGE WAS 100,252.

Electrical System
Filed Apr 12, 2017128,000 milesPA

"SERVICE SIDE DETECTION SYSTEM" ERROR MESSAGES - 2 BODY MODULES BAD AND ALREADY REPLACED ONCE. MODULE FAILURE CAUSES ADDITIONAL CASCADING FAILURES THROUGHOUT THE REST OF THE SYSTEM AND AFFECTS DASH CONTROLS/TURN-SIGNALS, MPG, FUEL CALCULATIONS & NOW "MY LINK" SCREEN BLANK WITH "SERVICE PARKING ASST MESSAGE ON DASH. SINCE MYLINK SCREEN DEAD, RADIO DIALS/CONTROLS DO NOT WORK AND CANNOT SEE/CONTROL HEATING CONTROLS AND NAVIGATION SCREEN DEAD AS WELL. THESE SAME TWO SIDE MODULES WERE ALREADY REPLACED ONCE UNDER WARRANTY, BUT SINCE VEHICLE IS NOW OVER ON MILEAGE, I AM LEFT ON MY OWN TO PAY FOR REPAIRS. MODULES GET BASICALLY ONE WINTER SEASON HERE IN THE NORTHEAST AND NEED TO BE REPLACED. MALFUNCTIONS CAUSE CASCADING FAILURES THROUGHOUT REST OF ELECTRICAL SYSTEM AND MAKE CERTAIN VEHICLE SYSTEMS AND SAFETY FUNCTIONS INOPERABLE. I CONTACTED GM CUSTOMER CARE AND BASICALLY THEY SAID THERE IS NO ASSISTANCE AVAILABLE BECAUSE IT IS "NOT A KNOWN CONCERN" ON THIS VEHICLE. MODULE LOCATION IS BEHIND REAR WHEELS IN BUMPER COVER AREA, AND ARE OPEN TO THE ELEMENTS AND POORLY SEALED. WATER/SALT WATER SEEMINGLY EASILY PENETRATES THESE MODULES AND CAUSES THEM TO FAIL. BECAUSE THEY ARE DIRECTLY TIED INTO THE REST OF THE ELECTRICAL SYSTEM, WHEN THEY DO FAIL IT CAUSES CASCADING FAILURES THROUGHOUT THE REST OF THE SYSTEM SEEMINGLY AT RANDOM. (SOME OF THE SYSTEMS ARE CRITICAL TO VEHICLE SAFETY AND OPERATION.

Electronic Stability Control (esc)
Filed Mar 28, 2017CA

3/22 -- ON MY WAY TO WORK (A BRIEF 5-MILE DRIVE), THE 'CHECK ENGINE' LIGHT CAME ON AND A WARNING ABOUT THE STABILITRAK SYSTEM APPEARED ON MY DASHBOARD DISPLAY SCREEN. THE ENGINE POWER WAS AUTOMATICALLY REDUCED, AND MY CAR WOULD NOT GO BEYOND 25-30 MILES PER HOUR. FORTUNATELY, I HAD EXITED THE HIGHWAY AND HAD JUST TURNED LEFT ONTO A SURFACE STREET. AT THE TIME, IT WAS RAINING, BUT NOT HEAVILY. THIS WAS THE FIRST TIME THAT I HAD STARTED MY CAR THAT DAY, SO THE ENGINE WAS FRESH. I WAS ABLE TO MAKE IT TO WORK; HOWEVER, WHEN I LEFT WORK A COUPLE OF HOURS LATER, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE STILL DISPLAYED. I DROVE STRAIGHT HOME. 3/23 -- WHEN I STARTED MY CAR, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE STILL DISPLAYED. I RAN A COUPLE OF ERRANDS AROUND TOWN, AND NOTHING CHANGED. I DECIDED TO 'REST' MY CAR FOR A DAY OR TWO WHILE I RESEARCHED THE SITUATION AND FIGURED OUT A PLAN. 3/25 -- WHEN I STARTED MY CAR, THE CHECK ENGINE LIGHT WAS STILL ON, BUT THE STABILITRAK WARNING WAS GONE (I.E., MY DASHBOARD DISPLAY APPEARED AS IT NORMALLY WOULD, EXCEPT FOR THE 'CHECK ENGINE' LIGHT). AFTER I HAD DRIVEN MY CAR TO MAKE A COUPLE OF STOPS AROUND TOWN, THE STABILITRAK LIGHT CAME BACK ON. 3/26 -- THERE WERE NO WARNING LIGHTS DISPLAYED AT ALL WHEN I STARTED MY CAR; I WAS ABLE TO DRIVE MY CAR AROUND TOWN DURING THE MORNING WITH NO WARNING LIGHTS COMING BACK ON. 3/27 -- WHEN I DROVE TO WORK, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE NOT ON WHEN I START

Electrical System
Filed Mar 20, 201769,500 milesPA

WHILE I WAS DRIVING IN MY COMMUNITY THE CAR SHUT ITSELF OFF AND TURNED BACK ON. THIS LOCKED MY STEERING WHEEL ALMOST CAUSING AN ACCIDENT.

Engine
Filed Mar 13, 2017GA

THERE IS A DEFECT IN THE RESERVOIR THAT HOLDS THE COOLANT THAT MAKES IT UNABLE TO BREATH. THE COOLANT IS BUBBLING INSIDE THE RESERVOIR BECAUSE IT ISN'T ABLE TO RELEASE THE PRESSURE WHICH IN TURN IS MAKING THE CARS OVERHEAT. THE MANUFACTURE JUST SEES THIS NORMAL BUT THERE ARE MANY VIDEOS ON THE INTERNET OFF PEOPLE GOING THROUGH THE SAME THING.

Electronic Stability Control (esc)
Filed Mar 6, 20172 milesMI

I HAVE TWO COMPLAINTS ON MY VEHICLE, 1.SEVERAL TIMES THE VEHICLE WENT INTO A LOSS OF ENGINE POWER MODE WHERE IT WAS IN AN IDLE POSITION WITH NO ABILITY TO ACCELERATE, THE DISPLAY SHOWED LOSS OF ENGINE POWER, NO STABILTRACK AND CHECK ENGINE LIGHT. THE VEHICLE WOULD TRANSITION TO A LOSS OF POWER MODE ON THE MAIN ROAD, I HAD TO TURN THE ENGINE OFF, WAIT ABOUT 60 SECONDS AND RESTART, MY POWER WAS RESTORED, THIS HAPPENED ON 3 OCCASIONS. 2. THE SECOND COMPLAINT IS REGARDING THE LOW COOLANT LEVEL, I BROUGHT THE VEHICLE TO A CERTIFIED DEALER AND THEY PUT THE COOLANT SYSTEM UNDER PRESSURE AND DETECTED NO LEAK, THEY ADDED COOLANT SINCE IT WAS VERY LOW AND ASKED ME TO LEAVE THE CAR WITH THEM FOR A DAY OR TWO AND SUGGESTED IT MAY BE THE RADIATOR. I REFUSED AND ASKED THEM TO ADD A DYE TO THE SYSTEM THAT WOULD INDICATE THE LEAK PATH AND I WOULD RETURN THE NEXT DAY, THEY REFUSED.

Electronic Stability Control (esc)
Filed Feb 19, 2017TN

WHILE DRIVING RADIO CUTS IN AND OUT FOR 5-10 SECONDS, THE INFOTAINMENT SCREEN GOES BLANK, THE SERVICE STABILITRAK LIGHT FLASHES, OTHER WARNING LIGHTS FLASH, AND YOU HAVE TO RAISE THE DRIVER'S WINDOW DOWN AND BACK UP FOR THE INFORMATION SCREEN TO SHOW YOUR SPEED AND MILEAGE WHEN STARTING THE CAR. APPARENTLY THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND ITS ASHAMED THAT GM HAS NOT RECALLED THIS VEHICLE TO FIX THESE ISSUES. HOPEFULLY THEY WILL SOON BEFORE SOMETHING AWFUL HAPPENS TO INNOCENT PEOPLE. BOUGHT THE CAR USED FROM A CAR DEALERSHIP AT A GOOD DEAL, GUESS I KNOW WHY NOW.

Unknown or Other
Filed Feb 17, 2017NJ

HI THERE, I PURCHASED A CRUZE 3.5 YEARS AGO IN CANADA BECAUSE I AM A CANADIAN CITIZEN. I HAVE MOVED TO THE USA (NJ) TO LIVE WITH MY WIFE. SHE IS A US CITIZEN. WE HAVE CONTACTED GM ABOUT GETTING A LETTER OF CONFORMITY WHICH THEY DID SUPPLY US WITH. HOWEVER, IT DOES NOT CONFORM TO FMVSS STANDARDS. THE LETTER DOES NOT INCLUDE WHICH STANDARDS ARE NOT MET AND GM DOES NOT HAVE RECORD OF WHAT DOESN'T COMPLY. I WOULD LIKE TO GET MY CAR IMPORTED TO THE USA BUT WITHOUT THAT INFORMATION, I DON'T KNOW WHAT NEEDS TO BE FIXED. I HAVE CONTACTED SEVERAL RI'S THROUGHOUT NY, 1 IN NJ AND 1 IN PA AND NONE OF THEM ARE WILLING TO DO THE WORK (I ASSUME THAT BECAUSE THEY DON'T GET BACK TO ME ON SCHEDULING IT IN). PLEASE HELP ME FIND OUT WHAT NEEDS TO BE FIXED ON MY CAR SO I CAN IMPORT IT TO THE USA AND REGISTER IT HERE. THANK YOU! THE CAR IS US EPA CERTIFIED, AND CMVSS CERTIFIED (WITH STAMPS). I ENTERED THE USA ON A TEMPORARY DRIVING BASIS FOR 1 YEAR.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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