Page 2 of 2 · complaints 51–97 of 97

2013 Chevrolet Captiva complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Electrical System
Filed Oct 22, 2018112,000 milesTX

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT IT WAS DIFFICULT TO REMOVE THE KEY FROM THE IGNITION. FURTHERMORE, WHILE DRIVING OVER RUGGED TERRAIN, SEVERAL WARNING INDICATORS, INCLUDING THE PARKING BRAKE AND COOLANT BECAME ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO AN ELECTRICAL FAULT. ON SEVERAL OCCASIONS WHEN THE VEHICLE FAILED TO START, THE CONTACT'S SPOUSE TAPPED THE FUSE PANEL AND THE VEHICLE STARTED AND FUNCTION AS INTENDED. THE CONTACT WAS THEN ABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

Electrical System
Filed Aug 15, 2018100,700 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE ACC POSITION AND THE VEHICLE WOULD NOT TURN OFF. THE CONTACT HAD TO CALL TRIPLE AAA TO HAVE THE BATTERY DISCONNECTED TO SHUT OFF THE VEHICLE. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO THE DEALER (WESELOH CHEVROLET, 5335 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 208-1943). THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE AND THE CONTACT PAID FOR THE REPAIRS. THE DIAGNOSIS OF THE FAILURE WAS UNKNOWN. THE MANUFACTURER ALSO STATED THAT THE VEHICLE WAS NOT COVERED BY A RECALL AND PROVIDED CASE NUMBER: 8-4215205113. THE FAILURE MILEAGE WAS 100,700.

Electronic Stability Control (esc)
Filed Aug 11, 201886,000 milesMN

ENGINE SPUTTERED, LURCHED FORWARD, THEN ALMOST DIED REPEATEDLY AT A STOPLIGHT. DROVE CAR HOME AS NO WARNING LIGHTS CAME ON AND MADE AN APPOINTMENT WITH MY MECHANIC. MECHANIC ADVISED TO DRIVE CAR TO THE SHOP. WHEN I STARTED THE CAR TO DRIVE THERE, SEVERAL ENGINE LIGHTS CAME ON STATING 'REDUCED ENGINE POWER' AND A STABILITRACK WARNING. THE CAR THEN DIED AND WOULD NOT START AGAIN. TOWED THE CAR TO THE SHOP AND WAS TOLD MY TIMING CHAIN SNAPPED AND DESTROYED THE ENGINE. 80K MILES ON THE CAR AND MY WARRANTY IS EXPIRED, SO NOW I'M PUTTING SEVERAL THOUSAND DOLLARS INTO A NEW ENGINE. HAVE HEARD OF SEVERAL OTHER ISSUES SIMILAR AT THE SAME MILEAGE.

Engine
Filed Jul 30, 2018110,500 milesSC

THE ENGINE IS BURNING OIL BETWEEN CHANGES - DROVE TO WASHINGTON DC FROM SOUTH CAROLINA ALONE AND WHEN I ARRIVED I HAPPENED TO CHECK THE OIL AND THE DIP STICK WAS DRY. ADDED 3 QUARTS AND RETURNED HOME - ONCE AGAIN IT WAS DOWN ADDED ANOTHER 2 QUARTS. MIND YOU, NO SERVICE LIGHT EVER INDICATED A PROBLEM. ON GOING ISSUE FOR ABOUT A YEAR NOW AS MY REGULAR MECHANIC HAS TRIED TO FIND THE LEAK TO NO AVAIL. TOOK IT TO THE CHEVY DEALERSHIP AND THEY CAN'T FIND A LEAK...REVIEWED THE INTERNET AND FOUND THAT THIS SEEMS TO BE THE PROBLEM WITH GMC VEHICLES.

Power Train
Filed Jul 17, 201860,000 milesMO

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE CAME TO A SCREECHING HAULT AND FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE DEALER (PINEGAR CHEVROLET BUICK GMC OF BRANSON, 163 ADAIR ROAD, BRANSON, MISSOURI 65616) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT THE "CHECK TRACTION CONTROL IMMEDIATELY/SEE DEALER" MESSAGE APPEARED ON THE DISPLAY SCREEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Electrical System
Filed Jul 2, 201840,000 milesIN

KEY GETS STUCK IN THE IGNITION AND THE BATTERY DIES COMPLETELY. I CANNOT LOCK OR UNLOCK MY CAR. HAZARDS WON'T TURN ON. ONLY HAPPENS OCCASIONALLY, BUT IT'S BEEN MORE FREQUENT AND LASTS LONGER. I USED TO BE ABLE JUST TO TURN THE CAR BACK ON TO GET THE KEY OUT, BUT NOW IT DOESN'T EVEN TRY TO TURN. IT'S LIKE THE BATTERY IS DEAD, BUT I GOT IT CHECKED AND IT'S FINE. IT HAPPENS AS I TURN THE CAR OFF OR ON. IT IS ALWAYS IN PARK.

Electronic Stability Control (esc)
Filed Jun 24, 201827,000 milesMD

ACCELERATION: HESTITATES WHEN PRESSING THE GAS, HAS GONE ON SINCE I TOOK OWNERSHIP DID NOT REALIZE IT WAS A PROBLEM UNTIL OTHERS STARTED MENTIONING IT.

Electrical System
Filed May 18, 201876,000 milesCA

WHILE DRIVING MY CAPTIVA FROM WORK TO HOME (APPROX. 26 MILES) THE WARNING LIGHTS ON THE DASH LIGHT UP AND IT INDICATES SERVICE TRACTION CONTROL. IT WILL DO THIS AT LEAST THREE TIMES ON THE WAY HOME HOWEVER WHEN TAKE IT TO WESELOH CHEVY IN CARLSBAD THEY STATE NO CODES. ON AT LEAST FOUR TIMES WHEN I SHUT THE CAR OFF THERE IS NO POWER, NO LIGHTS, NO NOTHING ITS LIKE THE BATTERY IS DEAD WHEN ITS NOT. IT HAPPENED AT THE DEALERSHIP WHEN THEY ASKED ME TO PICK IT UP AFTER FINDING NO ISSUES. THIS LAST ISSUE I WAS ABLE TO GET IT STARTED BY AAA AND WESELOH HAD MY CAR FOR OVER A WEEK BURNT THRU HALF A TANK OF GAS FOUND NOTHING, HOWEVER I DROVE IT THE NEXT DAY FROM WORK AND IT HAPPENED AGAIN WARNING LIGHTS ON SERVICE TRACTION CONTROL.

Electrical System
Filed Apr 5, 201876,365 milesTN

VEHICLE STATIONARY IN PARK THE KEY WON'T COME OUT OF THE IGNITION. THE OTHER ISSUE IS THE DEFROST VENT HEAT SOMETIMES BLOWS COLD FOR A FEW HOURS. IT SEEMS TO GET STUCK ON DEFROST AND IT WON'T CLOSE THE DOOR OVER TO THE OTHER VENTS. IT SEEMS THAT IT COULD BE A PROGRAM ISSUE. THE SWITCHES SEEM TO WORK IT WILL HEAT UP. NOTICED IT DOES IT A LOT ON WINDY COLD NIGHTS THEN IN THE MORNING IT WON'T WORK FOR A FEW HOURS. PLEASE HELP! SAFETY ISSUES IF YOU CAN'T SEE OUTSIDE THE WINDOW WHEN BLOWING COLD AIR.

Engine
Filed Mar 4, 201852,000 milesIL

WHEN STOPPED AT RED LIGHT OR STOP SIGN IT CUTS OFF. ALSO IT HESITATES WHEN PROCEEDING TO GO. IT JUST STARTED DOING THIS WHEN I PUT E85 GAS IN THERE. MY MANUAL SAYS I CAN USE THIS GAS AND MY GAS CAP IS YELLOW WITH E85. HELP ME PLEASE!!!

Traction Control System
Filed Feb 22, 201878,500 milesWI

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. WHILE DRIVING AT ANY SPEED, THE TRACTION CONTROL AND PARKING BRAKE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HOLIDAY AUTOMOTIVE (321 N ROLLING MEADOWS DR., FOND DU LAC, WI), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 78,500. THE VIN WAS NOT PROVIDED.

Engine
Filed Feb 20, 2018108,000 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. WHILE THE VEHICLE WAS OPERATED AT VARIOUS SPEEDS, IT LOST POWER WITHOUT WARNING. FOLSOM CHEVROLET (12655 AUTO MALL CIR, FOLSOM, CA) DIAGNOSED THAT THERE WAS EXCESSIVE OIL CONSUMPTION. THE MANUFACTURER STATED THAT THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED WAS RESPONSIBLE FOR REMEDYING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

Electronic Stability Control (esc)
Filed Feb 7, 201889,000 milesMN

THIS PAST YEAR 2017; OIL CHANGES; LOW A QUART OR TWO; ONE TIME, TOLD IT WAS OUT OF OIL. NO LEAKS FOUND. DROVE 360 MILES IN THE WINTER AND BACK. CAR STALLED, BLUE SMOKE, SAID CHECK STABILITY TRACTION AND SHUT CAR OFF! (OUT OF OIL JUST 3 DAYS AFTER FILLED WITH OIL) I CHANGE OIL EVERY 2K MILES. I WAS INFORMED A LOT OF VEHICLES WITH THIS SAME ENGINE DID THIS EXACT PROBLEM. THIS IS A DANGER ISSUE. MY CAR STRANDED ME -12 DEGREE WEATHER!!!! I WAS INFORMED THAT THE REAR SEAL BLEW BECAUSE I DROVE A LONG TRIP IN THE COLD AND IT FROZE AND BROKE. THESE ARE TWO PROBLEMS I HAVE CONTACTED GM WITH AND THEY CALLED ME A LIAR AND TOLD ME I ABUSED MY CAR AND ALL WARRANTIES, INCLUDING POWER TRAIN RAN OUT THE SAME DAY I WAS STRANDED! I AM [XXX] AND NEVER ABUSE MY VEHICLES (MY DAD TAUGHT ME PROPER). I NOW HAVE NO CAR. IT IS PARKED IN MY YARD. I OWE $5000.00. IT ONLY HAS 89,000 MILES. THE COST TO FIX IS $3,350.00. I FEEL THIS WAS/IS A SAFETY ISSUE! THE ENGINE/SENSORS WOULD BE RUINED IF I DROVE IT ANYMORE. THE CAR JUST SHUTS DOWN. I WAS ALSO STRANDED 90 MILES AWAY FROM HOME BECAUSE IT QUIT. OUR LOCAL DEALERSHIP (PURCHASED FROM) SAID TOO BAD. GM SAID TOO BAD. WHEN I WAS DRIVING IN TRAFFIC, THE CAR STUTTERED, AND SHUT OFF AFTER TELLING ME TO SHUT IT OFF. AT THE STOP LIGHT, I HURRIED TO START IT, IT WAS RUSH HOUR, IN HEAVY TRAFFIC, ON A CITY STREET, AT ST. CLOUD, MN. I WAS SO SCARED. I NURSED IT TO A TIRE PLACE, (THANK GOODNESS THEY CLOSED AT 6 P.M., AS IT WAS 5:30 P.M.) THEY DO ALL CAR STUFF. I DON'T K

Engine
Filed Feb 1, 201897,932 milesMO

I WAS ON MY WAY TO WORK AND WAS APPROXIMATELY 25 MINUTES INTO MY COMMUTE WHEN MY OIL LIGHT BEGAN TO FLASH OFF AND ON. APPROXIMATELY 2 MINUTES LATER, MY CAR BEGAN TO STALL AND I HAD SMOKE COMING OUT FROM THE HOOD OF MY CAR. I HAD TO PULL OVER ON THE SHOULDER OF THE INTERSTATE HIGHWAY I WAS DRIVING ON, WHERE IT WAS NOTICED I HAD OIL LEAKING UNDERNEATH OF MY CAR AND THAT OIL SPRAYED ALL OVER THE BACK OF MY CAR. THE DEALERSHIP WHERE I TOOK MY VEHICLE HAD TO TEAR DOWN MY ENGINE TO DIAGNOSE THE CAUSE OF THE BREAKDOWN. WATER GOT INTO THE PCV VALVE AND FROZE INSIDE OF IT (IT WAS 3 DEGREES THAT MORNING WHEN THIS OCCURRED). THE ICE CAUSED A BLOCKAGE OF AIR WHICH CAUSED MY REAR MAIN SEAL TO LEAK OIL TO A LOW LEVEL THAT DAMAGED MY ENGINE. WHILE THE OIL WAS PUMPING OUT, IT BROKE A ROD,A PISTON, SCARRED UP CRANK BEARINGS, WIPED OUT THE TIMING CHAIN, AMONG OTHER ENGINE PARTS. I HAD AN EXTENDED WARRANTY ON MY VEHICLE, WHICH DID NOT COVER THE DAMAGE TO MY CAR. WHEN I SPOKE TO THE SUPERVISOR OF THE WARRANTY COMPANY, HE EXPLAINED TO ME THAT MANY VEHICLES ON EAST COAST HAVE SUFFERED THE SAME DAMAGE (THERE WERE 8 VEHICLES IN 10 DAYS IN THE SHOP WHERE MY CAR IS IN ST. LOUIS, MO THAT HAD THE SAME THING HAPPEN AS WELL). SINCE THE WARRANTY COMPANY DID RESEARCH TO FIND OUT GM HAD A DESIGN FLAW WITH THE PCV VALVE, THEY SUGGESTED I HAVE GM COVER THE REPAIRS. GM ALSO HAS A SPECIAL COVERAGE ADJUSTMENT (14882) FOR THIS SAME ISSUE. HOWEVER, THEY ARE CLAIMING THAT SINCE MY VEHICLE WASN'T MADE AT A PARTICULAR

Engine
Filed Jan 27, 2018124,000 milesNY

THIS VEHICLE WAS MECHANICALLY SOUND FOR THE ENTIRE TIME I HAVE OWNED IT (4 YEARS) UP UNTIL THIS FATAL ENGINE ISSUE. INITIALLY I NOTICED THAT OVER THE COURSE OF 2 OR 3 WEEKS MY 2013 CAPTIVA SPORT WAS CONSUMING OIL. NEVER SAW ANY EVIDENCE OF LEAKS ON THE GROUND. I WAS PLANNING ON TAKING IT INTO THE GARAGE FOR AN EVALUATION, BUT NEVER HAD THE CHANCE. I WAS DRIVING DOWN THE HIGHWAY AND THE REAR MAIN SEAL BLEW. I STOPPED THE VEHICLE IMMEDIATELY AND SHUT IT DOWN, BUT THE OIL LITERALLY JUST "FLEW" RIGHT OUT OF IT. IRONICALLY, THIS IS THE SAME ISSUE THAT MANY OTHER CHEVY 2.4L ECOTEC ENGINES ARE HAVING WITH THE PCV CLOGGING AND BLOWING OUT THE REAR MAIN SEAL. I CONTACTED CHEVROLET, AND OF COURSE, THEY WILL NOT COVER THIS EVEN THOUGH THEY PUT OUT A TSB WITH EXTENDED COVERAGE FOR VEHICLES WITH THIS ISSUE.

Engine
Filed Oct 9, 201749,000 milesIA

ENGINE RUNNING OUT OF OIL. BURNING OIL EXCESSIVELY

Structure › Body
Filed Oct 6, 2017MA

MY CAR HAS BEEN CHECK SINCE I BUY THE CAR I ALREADY CHANGED TWO SENSOR THE MY MECHANIC TOLD ME TO DO AND I STILL HAVING THE SAME PROBLEM. ALSO MY LIFTGATER WONT NOT WORK EITHER I HAVE LOST POWER ON MY CAR

Electrical System
Filed Jul 25, 2017FL

OVER A YEAR AGO AAA INSTALLED A NEW BATTERY WHEN MY CAR WOULDN'T START. SINCE THAT TIME THERE HAVE BEEN SEVERAL TIMES WHEN I HAD TO CALL AAA TO COME OUT AS THE CAR WOULD NOT START....EACH TIME THAT CLEANED AND GREASED THE TERMINALS. NOW IT IS HAPPENING MORE FREGUENTLY. ON SUNDAY...WHILE WAITING FOR AAA I CHECKED AND IT STARTED UP AGAIN ALL ON ITS OWN. SO NOT EVEN SURE IT IS THE TERMIALS AFTER ALL....I AM BECOMING AFRAID TO DRIVE THIS VEHICLE. I CAR WAS ALWAYS IN A PARKED POSITION. I HAVE OVER 60,000 MILES.

Electrical System
Filed Jul 11, 2017CA

TAKAYA RECALL ...DRIVER SEAT BELT IS UNRAVELING , GAS FUMES COMES THROUGHT VENT WHEN ON FREEWAY OR STREETS EVEN WITH VENTS ARE CLOSED WHEN TURNING THE TIRE RUBS AGAINST THE VEHICLE TIRE AREA OTHER ISSUES WITH ENGINE GRINDING TO PICK UP SPEED AND POOR POWER BOUGHT TO BATTERIES.

Seat Belts
Filed Jun 27, 201747,000 milesFL

THE DRIVER SIDE SEATBELT IS BECOMING UNUSABLE DO TO UNRAVILING I WAS TOLD BY THE DEALER WALLACE CHEVERLOET STWERAT FL.

Electrical SystemFire
Filed Jun 24, 201799,800 milesNJ

WHILE I WAS DRIVING TO WORK ON THE HIGHWAY MY CAR CAUGHT ON FIRE THROUGH THE LEFT PASSENGER DOOR SPEAKER. I PULLED OVER AND GOT STUCK IN THE FLAMING CAR BECAUSE THE SEAT BELTS WOULD NOT RELEASE. AFTER A WHILE I WAS ABLE TO GET OUT, AND CALL THE FIRE STATION THEY CAME AND OUT THE FIRE; THEY SAID THE WIRE THAT CONNECTS TO THE SPEAKER WAS THE MAIN CAUSES OF THE FIRE. I TOOK THE CAR TO THE DEALERSHIP AND THEY CLAIMED NOTHING WAS WRONG WITH IT, IT JUST HAPPENED. NOW I'M STUCK WITH A CAR THAT I'M AFRAID TO DRIVE BECAUSE MY LIFE IS NOT ONLY AT RISK OF A CAR ACCIDENT BUT NOW ALSO AN UNKNOWN CAUSE OF ANOTHER POTENTIALLY FIRE.

Service Brakes
Filed Jun 19, 201755,350 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE EMERGENCY BRAKE WAS APPLIED, BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SUNSET AUTO CENTER LOCATED AT 1300 N H ST LOMPOC, CA 934136 805-743-3903) WHERE IT WAS DIAGNOSED THAT THE CROSS BAR METAL BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 55,350. UPDATED 08/22/17*LJ *CN

Air Bags
Filed May 26, 201780,000 milesFL

THE AIR BAG LIGHT CAME ON AND I TOOK IT TO THE DEALER AND A PART HAS GONE BAD. THIS VEHICLE ISN'T THAT OLD FOR PARTS TO GO BAD SINCE AIRBAGS SYSTEMS ARE GOOD FOR A LONG TIME. I'VE SEEN OTHERS HAVE HAD PROBLEMS WITH THE AIRBAGS AND THIS SHOULD BE INVESTIGATED BECAUSE AIRBAGS ARE THE MOST IMPORTANT THING IN A FAMILY VEHICLE. ALSO JUST LIKE THE OTHERS, I'VE HAD ISSUES WITH MY RADIO AND LIGHTENING IN THE INSIDE. THE RADIO GOES ON AND OFF AND THE LIGHTS KEEP DIMMING THEN GOING BRIGHT AGAIN. ALL OF THIS OCCURS REGARDLESS IF I'M MOVING OR PARKED. THE AIR BAG LIGHT HAS BEEN COMING AND GOING SINCE LAST YEAR.

Unknown or Other
Filed Mar 31, 201740,000 milesAE

HORRIBLE STENCH IN MY CAR DUE TO A DEAD RAT IN MY CARS VENTILATION SYSTEM. I FOUND THE "ROOT CAUSE" AFTER APPROX. 2 WEEKS SINCE FIRST STENCH APPEARANCE. THE RAT WAS ALREADY DEAD AND THE PARTICLE FILTER WAS FULL OF DUNG, SO THAT ALL CAR PASSENGERS (OFTEN MY SON AND ALWAYS ME) DID BREATH THIS HARMFUL AND CONTAMINATED AIR (SEE HANTAVIRUS WHICH COULD BE INITIATED ALSO BY RAT DUNG). IM VERY WONDERING THAT THIS COULD HAPPEN AND WHY THIS HAS NOT BEEN PREVENTED OR HAS NOT BEEN FORESEEN (DESIGN FMEA) BY RESPONSIBLE ENGINEERING RESPONSIBLE. ANIMALS IN ENGINE COMPARTMENT ARE WELL KNOWN BUT I NEVER HEARD OF THEM IN VENTILATION SYSTEM!

Service Brakes
Filed Feb 6, 201730,000 milesMI

THE BRAKE PEDDLE FAILS TO RETURN TO THE NORMAL OPERATING HEIGHT WHILE THE VEHICLE IS IN MOTION CAUSING THE BRAKE LIGHTS AS WELL AS THE BRAKES TO STAY ON ONLY WHEN THE HEAT IS DIRECTED AT YOUR FEET FOR LONG PERIODS OF TIME. I HAVE BEEN TO THE DEALER SEVERAL TIMES FOR THIS CONCERN AS WELL AS CONTACTING GM DIRECTLY REGARDING THIS CONCERN AND THEY DONT SEEM TO CARE ABOUT THIS SAFETY CONCERN. THIS ISSUE HAPPENS WHEN THE VEHICLE IS BEING OPERATED UNDER NORMAL CONDITIONS WITH THE HEAT ON AFTER 30 MINS OF DRIVING AND THEN THE PEDDLE WITH START TO STICK

Unknown or Other
Filed Dec 17, 201665,000 milesMA

KEYS KEPT GETTING STUCK IN IGNITION. HAD AT DEALER OVER 12 TIMES KEPT FIXING STUFF AND PROBLEM WOULD NOT GO AWAY. FINALLY FIXED THE SHIFTER MODULE ?? THIS WAS $1200 LATER. THIS WOULD HAPPEN WHEN NOT RUNNING.

Unknown or Other
Filed Oct 17, 201680,000 milesNC

KEY STUCK IN IGNITION. WILL NOT COME OUT. AND IF YOU LEAVE IT IN THERE, THE BATTERY WILL GO DEAD. THIS SHOULD BE A RECALL ON THIS VEHICLE AS I SEE MANY OTHERS WITH THE EXACT SAME PROBLEM !!! MILEAGE (APPROX 80,000).

Electrical System
Filed Oct 12, 201665,000 milesWA

I OWN A 2013 CAPTIVA, ON A REGULAR BASIS I TURN OFF THE VEHICLE AND AM UNABLE TO TAKE THE KEY OUT OF THE IGNITION. THIS HAS BEEN HAPPENING FOR AROUND 6 MONTHS. I READ MANY, MANY COMPLAINTS ABOUT THIS ISSUE AND JUST WANT IT FIXED, HOWEVER MY CAR IS OUT OF WARRANTY @ A LITTLE OVER 70000 MILES ON IT. THIS ISN'T SOMETHING I SHOULD HAVE TO PAY TO GET FIXED IF I CAN SIT HERE ON MY COMPUTER AND READ ABOUT IT HAPPENING TO OTHERS 100'S IF NOT 1000'S OF TIMES! THERE ARE ALSO POINTS WERE THE ENGINE JUST ABOUT STALLS OUT, IT HAPPENS MOSTLY WHEN JUST PARKED BUT THERE ARE TIMES THAT IT SEEMS TO ACT LIKE IT WILL DIE WHEN DRIVIN. NOT TO MENTION IT ALWAYS MOMENTARILY LOSES POWER WHEN ACCELERATING, USUALLY AROUND 20 MILES AN HOUR. THERE IS ALSO AN ISSUE WITH THE CLIMATE CONTROLS, IT NEVER MAKES THE TEMPERATURE YOU CHOSE, IF IT'S ON DEFROST IT BLOWS HOT AIR NO MATTER WHAT AND MOST OF THE OTHER SETTINGS BLOW COLD AIR. I NEVER REALLY GET A TEMPERATURE TO BE COMFORTABLE.

Electrical SystemFire
Filed Aug 30, 201670,000 milesMA

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT DROVE THE VEHICLE AND PARKED IT FOR SEVERAL HOURS. UPON RETURNING TO THE VEHICLE, THE INTERIOR WAS COMPLETELY DESTROYED DUE TO FIRE. THE VEHICLE WAS NOT OCCUPIED DURING THE FIRE AND NO INJURIES WERE SUSTAINED. THE FIRE WAS ALREADY OUT WHEN THE CONTACT RETURNED TO THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED AND WAS AWAITING CLAIM ADJUSTMENTS FROM THE CONTACT'S INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Electrical System
Filed Jun 17, 201653,500 milesNJ

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE IGNITION KEY REMAINED STUCK IN THE VEHICLE DURING THE FAILURE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER DEPRESSING THE POWER BUTTON ON THE DRIVER'S SEAT OF THE VEHICLE. FURTHERMORE, THE VEHICLE HESITATED WHILE DRIVING. THE BRAKE LIGHT AND THE PARK ASSIST LIGHT ILLUMINATED WITHOUT WARNING. THE SERVICE TRACTION CONTROL LIGHT ILLUMINATED AS WELL. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DUPLICATE THE ISSUE. THE ISSUE RECURRED AFTER IT WAS DIAGNOSED THAT THE GROUND WIRE BECAME LOOSE AND A NEW MODULE WAS INSTALLED ON ANOTHER OCCASION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,500. UPDATED 08/31/16*LJ CONSUMER STATED VEHICLE WOULD SHUT OFF COMPLETELY WHEN IN PARK. KEY WOULD GET STUCK IN THE IGINITION. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP A TOTAL OF SEVEN TIMES. UPDATED 6/12/18*JB

Electrical System
Filed May 10, 201655,000 milesIL

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT STATED THAT WHEN ENTERING THE KEY IN THE IGNITION, THE KEY BECAME STUCK INSIDE THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, A MONTH LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD A LOCK MECHANISM FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Electrical System
Filed Apr 5, 201655,000 milesIL

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION SWITCH WHILE IN THE ACC POSITION AND COULD NOT BE REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FAULTY IGNITION SWITCH. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 55,000.

Structure › Body
Filed Feb 26, 2016SC

I PURCHASE THE CAR 2014 AND I HAVE NOTICED THAT THERE I A BLIND SPOT IN THE FRONT AND THE BACK OF THE CAR. THE BODY ON THE LEFT SIDE OF THE CAR IS TOO WIDE AND THE HEADREST ON THE PASSENGER SIDE IS TO HIGH CAN NOT SEE SMALLER CARS

Electronic Stability Control (esc)
Filed Feb 19, 201635,000 milesIL

THE STABILIZER , TRACTION CONTROL AND THE ENGINE LIGHT SEEMS TO APPEAR WHILE DRIVING. THE POWER OF THE ENGINE SLOWS DOWN TREMENDOUS BARELY ABLE TO ACCELERATE. THIS SEEMS TO HAPPEN RATHER I'M DRIVING ON THE STREETS OR HIGHWAY DRIVING. THE PROBLEM COMES AND GOES.

Electronic Stability Control (esc)
Filed Dec 8, 201583,000 milesMD

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE REDUCED POWER INDEPENDENTLY TO 20 MPH AS THE STABILITY TRACKER AND THE ENGINE POWER WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY AND THE FUEL INJECTOR NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

Steering
Filed Nov 19, 201520,000 milesIA

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. AFTER PARKING THE VEHICLE, IT FAILED TO RESTART WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT THE STEERING WHEEL SEIZED AND WAS DIFFICULT TO MANEUVER WHEN ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE TECHNICIAN INFORMED THE CONTACT OF HOW TO START THE VEHICLE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

Structure › Body
Filed Nov 17, 201532,000 milesIN

I WAS DRIVING HOME FROM WORK ON THE MORNING OF OCTOBER 14, 2015 WHEN THE SUNROOF LITERALLY SHATTERED INTO PIECES. IT SOUNDED JUST LIKE A SHOTGUN GOING OFF IN THE INSIDE OF THE CAR. I DID NOT HIT ANYTHING, NOR DID ANYTHING HIT THE CAR. THE ROOF "JUST EXPLODED." IF THIS IS A DEFECT IN THE GLASS, I DO NOT FEEL IT IS FAIR THAT I PAY TO HAVE THIS REPAIRED.

Electrical System
Filed Nov 10, 201531,000 milesGA

ON 11/9/2015 MY SUV ENGINE CUT OFF AND I LOST ALL POWER TO OPERATE IT. THE KEY WOULD NOT COME OUT OF THE IGNITION. I WAS ATTEMPTING TO COME TO A STOP ON TWO OCCASIONS ON THE SAME DAY AND COULD NOT CONTINUE NORMAL VEHICLE OPERATIONS. I AM TAKING THE VEHICLE BACK TO THE DEALER 11/10/2015.

Electrical System
Filed Oct 29, 201540,450 milesCA

WHILE DRIVING, THE DASH BOARD LIGHTS WILL COME ON FROM TIME TO TIME. THE SIGNAL LIGHT INSIDE THE CAR MAY SHOW, BUT NOT INDICATED OUTSIDE. ONCE IN A WHILE THE CABIN LIGHT FLUTTER, DIM AND THEN RETURN TO FULL BRIGHTNESS. THE RADIO MAY STOP WORKING AND " TING, TING" SOUND MAY COME ON WITH THE DASH BOARD PANEL LIGHTS ILLUMINATED MOMENTARILY. THIS CAR WAS RECENTLY SERVICED BY THE DEALER AND I HAVE REPORTED ON THIS PROBLEM BEFORE. SINCE IT OCCURS VERY OFTEN, I HAVE INDICATED THE DATE OF THE LAST OCCURRENCE. THANKS

Electrical System
Filed Oct 27, 201568,000 milesMO

TL* THE CONTACT OWNS A 2013 CHEVROLET CAPTIVA. THE CONTACT POWERED OFF THE VEHICLE AND, MOMENTS LATER, IT FAILED TO START. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. ...UPDATED 02/19/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED OTHER THAN A SLIGHT WHINE COMING FROM THE ENGINE COMPARTMENT. *JS

Unknown or Other
Filed Sep 7, 201528,000 milesFL

TWO PROBLEMS: FIRST THE IGNITION SWITCH FROZE. COULD NOT TURN OFF CAR. HAD TO GET IT TOWED TO DEALER. THEY FINALLY REPAIRED THAT, NEXT, THE TRANSMISSION FROZE. THAT WAS A FEW WEEKS LATER. THEY SUPPOSEDLY FIXED THAT. LAST WEEK THE TRANSMISSION FROZE AGAIN. TOWED TO DEALER, THEY SAID THEY FIXED, GOT IT BACK FRIDAY. FROZE AGAIN TODAY AND WE HAVE HAD IT TOWED TO DEALER. WHAT IF IT FREEZES WHILE IN DRIVE? WHAT IF IGNITION FREEZES WHILE CAR IS ON AND CANNOT TURN IT OFF??

Unknown or Other
Filed Jul 26, 201535,090 milesGA

ONGOING SPORADIC PROBLEM - IGNITION SWITCH LOCKS AND AM UNABLE TO TURN KEY TO START VEHICLE. CALLED DEALERSHIP BEFORE THE VEHICLE WENT OUT OF WARRANTEE AND WAS TOLD THEY COULDN'T FIX AND DIAGNOSE THE PROBLEMS UNLESS THEY PROBLEM HAPPENED WHILE IT WAS AT THE DEALERSHIP. SOMETIMES IT TAKES UP TO 20 MINUTES TO GET THE KEY TO TURN.

Steering
Filed Jul 8, 201515,000 milesPA

WHEN TRYING TO START THE VEHICLE THE KEY WON'T TURN TO START THE CAR. HAS HAPPENED AT LEAST 12 TIMES. CALLED AAA TO START IT. MECHANIC HAD HARD TIME STARTING THE VEHICLE. HAS TO PUSH ON BRAKE SO HARD THAT I CAN'T DO IT. HE SAID THIS SHOULD NOT BE HAPPENING. HE HAD DIFFICULT TIME. I AM AFRAID TO DRIVE THE CAR. I WANT THIS REPORTED AND SOMETHING DONE. SOMETHING IS DEFECTIVE. ALSO THE BUMPER PAINT IS ALL CHIPPED WHERE IT ATTACHES TO THE BODY THE WHOLE WAY AROUND ON ONE BUMPER. THIS IS A DEFECT ALSO. NO WAY SHOULD THESE TWO PROBLEMS BE HAPPENING!! I ALSO WANT TO KNOW IF THERE IS A RECALL ON THE AIR BAG PROBLEM?

Unknown or Other
Filed Jun 26, 201523,525 milesDC

MY VEHICLE'S (2013 CHEVY CAPTIVA SPORT) SERVICE AIR BAG LIGHT HAS COME ON FOR THE THIRD TIME SINCE MAY 1, 2015. I TOOK IT TO THE CHEVY DEALER AFTER THE FIRST TIME BUT THEY COULDN'T DETERMINE THE CAUSE. 2ND INCIDENT I CONTACTED ONSTAR -DIAGNOSTIC SHOWED "COMPUTER MALFUNCTION" WITH THE AIR BAG. THE PASSENGER PRESENCE MODULE WAS REPLACED ON 6-16-15. TODAY, 3RD INCIDENT, 6-26-15. CONTACTED ONSTAR-DIAGNOSTIC SHOWED "GENERAL COMPUTER MALFUNCTION". I DO NOT FEEL CONFIDENT THAT MY AIR BAGS WILL FUNCTION PROPERLY IF NEEDED. I WILL BE TALKING TO THE SERVICE DEPARTMENT AGAIN TOMORROW. THIS IS A MAJOR SAFETY ISSUE.

Air BagsCrash
Filed Feb 13, 201532,000 milesFL

JANUARY 2, I WAS DRIVING ON I95 AT 60 MILES AN HOUR, ANOTHER CAR GOT FLAT TIERS AND LOST CONTROL, SUDDENLY MADE A U TURN AND IMPACTED ME FRONT TO FRONT, MY AIR BAGS DIDN'T DEPLOYED, CALLED CAR MAKER AND THEY HAVE NO RE-CALLS AND NO TAKING ANY ACTIONS ABOUT MY REPORT. *TR

Electrical System
Filed Feb 4, 2015MI

SINCE MY 2013 CHEVY CAPTIVA TOOK THE PLACE OF THE SATURN VUE WHEN SATURN SHUT DOWN. HOW CAN I BE SURE THAT SINCE MY CAPTIVA IS EXCLUSIVELY SOLD TO FLEET CONSUMERS THAT MY VEHICLE IS NOT BEING OVERLOOKED ON THIS IGNITION SWITCH RECALL PROGRAM SINCE IT IS ALMOST IDENTICAL TO THE PONTIAC G5 AND CHEVY COBALT IGNITION SWITCH? *TR

Visibility
Filed Aug 5, 201425,000 milesMO

WHEN USING THE VISOR TO BLOCK THE SUN FROM MY SIDE WINDOW, IT HITS ME IN THE HEAD EVERY TIME I TURN THE WHEEL. IT DOESN'T HAVE TO BE A SHARP OR FAST TURN IN ORDER FOR IT TO MOVE AND HIT ME. NO IT DOESN'T HURT, HOWEVER IT IS VERY DISTRACTING ESPECIALLY GOING UP AN ON-RAMP THAT IS FORTY FEET IN THE AIR! MY EYES ARE SENSITIVE AND ANY DIRECT SUNLITE IS PAINFUL TO ME. IT'S HARD TO BELIEVE CHEVY EXPECTS ME TO PUT A PIECE OF PAPER IN THE WINDOW TO BLOCK THE SUN RATHER THAN FIX THE PROBLEM. I TOOK THE CAR TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY SAID THERE IS NOTHING WRONG WITH IT, THAT'S THE WAY THE FACTORY MADE IT THEREFORE THERE WAS NO DEFECT. THE SERVICE MAN UNDERSTOOD WHAT I WAS SAYING AND DID TRY TO TIGHTEN IT WHICH DID NOT WORK SO HE SCREWED(WEDGED) A SCREW IN THE "BALL" PART AND MADE THE VISOR STIFFER. IT'S NOT PERFECT BY FAR BUT I THINK IT MIGHT WORK. CHEVY SERVICE MEN SHOULD NOT HAVE TO "MICKY MOUSE" A CHEVY PART IN ORDER FOR IT TO WORK. YOU'D THINK AFTER SPENDING $18,000 THE VISORS WOULD WORK. SO SIMPLE YET SO IMPORTANT. *TR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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