Owners filed 14 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
3
0
0
0
Electrical System
3
0
0
1
Power Train
2
0
0
0
Visibility › Sun/Moon Roof Assembly
1
0
0
0
Steering
1
0
0
0
Exterior Lighting
1
0
0
0
Equipment › Electrical › Infotainment
1
0
0
0
Electronic Stability Control (esc)
1
0
0
0
Air Bags
1
0
0
0
3 safety recalls
Part 573 reports
Air Bags › Frontal › Driver Side › Inflator Module26V329000
Filed May 21, 20265,014 vehiclesGeneral Motors, Llc
Defect. General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Risk. An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy. Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
Air Bags › Side/Window15V666000
Filed Oct 16, 2015395 vehiclesGeneral Motors Llc
Defect. General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Risk. In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy. GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Defect. General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
Risk. Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy. GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.
What owners reported
Newest filings
Exterior Lighting
Filed Jul 14, 2026CT
I have a 2015 Cadillac XTS I am experiencing water in the headlight and condensation I am well aware of there have been many complaints about this issue I would like Cadillac to repair this
Unknown or Other
Filed Oct 30, 2024NE
The CUE system has totally quit so we are unable to change radio stations, get driving instructions, talk on the telephone etc. After reading online, this is a problem that Cadillac is not addressing and just tells us we have to replace it at our cost. Very disappointed that this hasn't been addressed in the past as many cars have been affected.
Electrical System
Filed Jun 12, 2023NJ
Forward collision system has not been working properly for the past 3 years the car has been in for service for this problem the last time was March 1st 2023. I nearly had 3 accidents due to the system not working. The last contact was Holman Cadillac I was told by the service manager he would set up appt with the factory service rep and he has not gotten back to me by today's date June 12th 2023. Looking forward to hearing from someone about this problem I feel I am getting the runaround! Thank you [XXX] [XXX] [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power Train
Filed Feb 24, 2023NC
Please note GM PIP5146A...Chatter or Bind Feel on turns... AKA transmission shudder. According to Cadillac dealer in Durham, NC. The car needs it's rear differential replaced; 90,000 miles.. That is happening now. Ally, the extended warranty company, sent a technician to inspect the part. I don't know if the original part is still available. I 1st noticed the problem in Fall 2019. Shop invoice, 62,187miles, reflects differential fluid & filter change which temporarily, partially mitigated the problem for a few years. It never disappeared. I am not sure what the worse case safety scenario is. I never let it get that far.
Equipment › Electrical › Infotainment
Filed Oct 5, 2022TX
Cue screen spiderd Causing you to not control radio at times I’m driving and my radio is on 12 and the volume and can out of nowhere jump up to like 60 you cannot turn it down even if you hold the button on the steering wheel This has happened multiple times I’ve had at the dealership they have seen the video and they’re telling me it’s possibly an electrical issue but it needs to be fixed before he causes an accident
Unknown or Other
Filed Mar 22, 202155,000 milesTX
THIS IS MY 2N CUE SYSTEM STEREO, OTHER WAS REPLACED UNDER WARRANTY AND THE SCREEN IS NOW CRACKING AND AFFECTING VISIBILITY AND FUNCTION
Visibility › Sun/Moon Roof Assembly
Filed Jul 17, 201949,220 milesMD
TL* THE CONTACT OWNS A 2015 CADILLAC XTS. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING AND SHATTERED GLASS ENTERED THE VEHICLE. THERE WERE NO INJURIES. FRANKEL & CHESAPEAKE CADILLAC (10240 YORK RD, COCKEYSVILLE, MD 21030, (410) 773-9246) WAS MADE AWARE OF THE FAILURE AND HAD NOT YET SCHEDULED AN APPOINTMENT TO INSPECT THE VEHICLE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,220.
Steering
Filed May 9, 201980,500 milesMO
DRIVING THROUGH THE HILLS AND CURVES OF ARKANSAS I LOST POWER STEERING. I HAD TROUBLE FINDING A SAFE PLACE TO PULL OFF AND CONTROLLING THE VEHICLE.
Electronic Stability Control (esc)
Filed Apr 17, 201930,000 milesFL
SERVICE SIDE DETECTION SYSTEM ALERT IN DIC. WHILE DRIVING IN CITY, MULTIPLE ALERTS IN DASH BOARD AND INTERMITTENT BLACK OUT OF ALL GAGES AND INDICTORS TOTALLY UNPREDICTABLE, UNRELIABLE AND UNSAFE.
Power Train
Filed Dec 30, 201850,500 milesND
TRANSMISSION WON'T SHIFT INTO GEAR AFTER SHIFTER IS MOVED WITH ENGINE RUNNING. DASHBOARD INDICATOR SHOWS SELECTED GEARS, BUT TRANSMISSION DOESN'T ENGAGE.
Electrical System
Filed Dec 9, 201758,842 milesFL
THE CUE TOUCHSCREEN IS NOT WORKING. ALL WARNINGS AND SAFETY CO CERN'S WILL NOT SHOW. TRIED HARD RESET AS CADILLAC ADVISED WITH NO LUCK. CAR IS OUT OF WARRANTY AND CADILLAC SAID THE COST IS OVER $ 1500. THE CAR IS TWO YEARS OLD AND CADILLAC AND GM KNEW OF THIS PROBLEM SINCE 2013 AND DID NOTHING TO REMEDY IT. IT'S A HAZARD AND AFTER SERVICING NONE OF THE WARNINGS CAN BE CHANGED. YOU CAN'T USE HANDS FREE CALLING ETC. IT'S VERY DANGEROUS AND DISTRACTING TO OPERATE A VEHICLE WITH THE INFORMATION CENTER INOPERABLE. CHECK THE INTERNET FOR THIS PROBLEM AND YOU WILL SEE THERE ARE THOUSANDS IF COMPLAINTS DATING BACK TO 2013. THIS PROBLEM STARTED ABOUT TWO MONTHS AGO.
Electrical System1 injured
Filed Aug 8, 201745,842 milesTX
A FAILURE OF THE SELF-LEVELING REAR AIR SPRING COMPRESSOR OCCURRED WHILE DRIVING THROUGH PARKING LOT. "SERVICE REAR LEVELING SYSTEM" WARNING WAS NOT ACTIVATED / DISPLAYED AS PUBLISHED IN VEHICLE OWNERS MANUAL NOR DID ANY AUDIBLE ALERT SOUND, NOTIFYING DRIVER OF ANY IMPENDING PROBLEM. AS THE REAR END OF THE VEHICLE PROCEEDED TO PASS OVER A SPEED BUMP AT IDLE SPEED, THE AUTOMOBILE SUBSEQUENTLY "BOTTOMED OUT" LEADING TO SIGNIFICANT SPINE INJURY. AUTOMOBILE WAS UN-DRIVEABLE AFTER INCIDENT AND WAS TAKEN TO THE DEALERSHIP FOR REPAIRS VIA FLAT BED TRUCK. AFTER SUSPENSION COMPRESSOR WAS REPLACED, THE AUTOMOBILE CONTINUED TO HAVE AUDIBLE CREAKING IN REAR SUSPENSION WHILE TRAVELING OVER BUMPS AND DIPS IN THE ROAD. BOTH L AND R SHOCKS WERE REPLACED AFTER FIRST BEING INSPECTED AND ADJUSTED PER GM/CADILLAC REPAIR PROTOCOL AS REPORTED BY DEALERSHIP.
Unknown or Other
Filed Feb 6, 201712,000 milesIL
WHILE DRIVING ON THE HIGHWAY, THE SUNROOF SUDDENLY EXPLODED AND SHATTERED SENDING GLASS OUT ONTO THE HIGHWAY IN TRAFFIC, AS WELL AS GLASS RAINING DOWN INSIDE THE VEHICLE
Air Bags
Filed Dec 21, 20167,393 milesMI
TL* THE CONTACT OWNS A 2015 CADILLAC XTS. AFTER THE VEHICLE WAS PURCHASED, THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER ON THREE SEPARATE OCCASIONS; HOWEVER, THE AIR BAG INDICATOR CONTINUED TO ILLUMINATE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,393.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: May 21, 2026. Source: NHTSA Office of Defects Investigation.