2014 Cadillac SRX complaints

AFTER JUST A FEW YEARS OUR 2014 SRX HAD A HEADLIGHT PROBLEM ON THE DRIVER SIDE IT WAS THEM AND VERY LOW AND WAS REPLACED BY THE DEALER LUCKILY UNDER THE WARRANTY. THE PASSENGER SIDE WAS ALSO FAILING BUT NOT AS BADLY SO IT WAS NOT REPLACED. JUST A FEW MONTHS AFTER THE WARRANTY EXPIRED THE PASSENGER SIDE ALSO IS VERY DIM AND THE CAR CANNOT BE DRIVEN AT NIGHT. THIS IS OBVIOUSLY A MAJOR PROBLEM AND GM IS NOT ADMITTING ENOUGH TO MAKE IT A RECALL. PLEASE HELP

THE LOW BEAMS ARE SO BAD YOU CAN HARDLY SEE! I'VE ALMOST WRECKED SEVERAL TIMES AT NIGHT AND HIT SEVERAL CURBS DUE TO POOR LIGHTING! I REPLACED THE CURRENT BULBS WITH LED BULBS AND IT'S BETTER THAN IT WAS BUT STILL NOT VERY BRIGHT! I'VE SEEN SO MANY COMPLAINTS! SOMETHING NEEDS DONE BEFORE MORE PEOPLE HAVE ACCIDENTS!

THE CADILLAC CUE HAS FROZEN AND NEEDS TO BE REPLACED. THE HIGHLIGHTS ARE SO DIM IT IS IMPOSSIBLE TO DRIVE AT NIGHT.

THE VEHICLE HEADLIGHTS BECAME DEFECTIVE WITHIN 5 YEARS. MOISTURE ENTERED THE LIGHTS CAUSING THEM TO DIM AND NOT PROVIDE SUFFICIENT LIGHTING TO SEE. CADILLAC KNOWS THIS IS AN ISSUE, BUT HAS NOT TAKEN THE STEPS TO RESOLVE IT.

DIM TO BARELY NO LOW BEAM LIGHTS. TOOK VEHICLE TO DEALERSHIP AND FOUND OUT THE ENTIRE HEADLAMP ASSEMBLIES NEED TO BE REPLACED DUE TO A FAULTY SEAL THAT HAS ALLOWED MOISTURE TO CORRODE THE REFLECTORS. I AM REALLY SURPRISED THE VEHICLE PASSED INSPECTION WITH LITTLE TO NO LOW BEAM LIGHTS WHICH COULD HAVE CAUSED NIGHT BLINDNESS CAUSING SEVERE ACCIDENT.

THE ROAD APPEARS DARK IN FRONT OF OUR CAR. THE CAR HAS A SMALL RANGE OF VISIBILITY BECAUSE THE HEAD LIGHTS ARE DEFECTIVE. EVEN THOUGH WE HAVE REPLACED THEM TWICE AT AT A VERY HIGH COST FOR A NEW ONE, THE NEW HEAD LIGHTS HAVE NO VISIBILITY AT NIGHT. IN ORDER TO SEE THE ROAD AT NIGHT, WE ARE FORCED TO DRIVE WITH THE HIGH BEAM ON. WE REPLACED THEM WITH ORIGINAL FACTORY PARTS. MY WIFE AND I ARE BOTH SENIORS AND WE ONLY DRIVE CADS SINCE 1967. ALL GM MECHANICS SAY THAT THE HEADLIGHTS ARE DEFECTIVE. PLEASE HELP US.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT DUSK OR DAWN, THE ILLUMINATION FROM THE HEADLAMPS WERE INADEQUATE FOR THE SAFE OPERATION OF THE VEHICLE. THE VEHICLE WAS TAKEN TO HERTRICH CHEVROLET CADILLAC OF SALISBURY DEALER LOCATED AT 2531 N SALISBURY BLVD, SALISBURY, MD 21801,(410) 713-4640, TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000

THE HEADLIGHTS ON MY 2014 CADILLAC SRX ARE NOT ADEQUATE TO DRIVE SAFELY AT NIGHT. I AM A 32 YEAR OLD MALE WITH GOOD VISION AND I HAVE AN EXTREMELY HARD TIME SEEING THE ROAD AT NIGHT. AFTER SEARCHING FOR FIXES, I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH 2010 - 2015 MODEL CADILLAC SRXS.

THE BRAKES ON MY SRX FAIL TO OPERATE WHEN YOU PUSH ON THEM IT FEELS LIKE YOU HAVE BRAKES AND YOU FEEL A PRESSURE ON THE PEDAL BUT THE CAR DOESN'T STOP THERE'S A DELAYED RESPONSE AND IT HAPPENS AT RANDOM I'VE OWNED MANY VEHICLES IN EXCESSIVE 30 VEHICLES I HAVE BEEN A CAR SALESMAN FOR 10 YEARS AND I HAVE NEVER EXPERIENCED A CAR LIKE THIS IT HAS BREAK FADE OR OR GHOST BREAKS I HAVE HAD AN ACCIDENT BECAUSE OF THIS AND RAN INTO THE BACK OF A VEHICLE BUT IN ADDITION OF THAT I HAVE RUN INTO THE BACK OF VEHICLES ON FOUR OCCASIONS WITH THIS VEHICLE CURRENTLY I OWN THREE VEHICLES AND THIS IS THE ONLY VEHICLE I'VE EVER HAD AN ACCIDENT IN AND NOW I'VE HAD FOUR INCIDENTS OF BUMPING ANOTHER VEHICLE EVEN WHILE PARALLEL PARKING BECAUSE THE CAR DOESN'T STOP ADDITIONALLY I HAD A FRIEND OF MINE WITH OVER 30 YR IN THE CAR BUSINESS DRIVE THE CAR AND HE HAS THE SAME PROBLEM I'VE LOOKED ONLINE NOW AND I FOUND THAT MANY PEOPLE HAVE THIS PROBLEM THIS IS A SERIOUS SAFETY ISSUE I DON'T UNDERSTAND WHY THIS HASN'T BEEN FIXED AND EVERYONE TAKES IT TO THE DEALER AND THE DEALER TELLS ME YOUR BRAKES ARE FINE THERE'S A PROBLEM IN THEIR SOFTWARE FOR THE ANTI-LOCK BRAKES AND IT DOESN'T APPLY THE BRAKES WHEN YOU THINK THEY'RE ON THEIR NOT

HEADLIGHTS DIM. CANNOT SEE. THIS HAS BEEN A PROBLEM WITH OTHER PEOPLE I SPOKE WITH WITH THE SAME VEHICLE. CADILLAC NEEDS TO TAKE CARE OF THIS. 900 DOLLARS TO REPLACE

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS DID NOT FUNCTION PROPERLY AND THE ILLUMINATION WAS TOO LOW WITHOUT WARNING. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO SEE THE ROAD. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,280. THE VIN WAS UNKNOWN.

HEADLIGHTS TOO DIM DUE TO MOISTURE GETTING INTO HEADLIGHTS

ABOUT 6 MONTHS AGO, NOTICED LOW BEAM VISIBILITY WAS VERY LOW. DEALER SAID "COMMON PROBLEM" NEEDED TO REPLACE ENTIRE LIGHTING UNIT ($800 EACH SIDE). NOW AFTER HAVING TIME TO RESEARCH, FINDING IT IS A COMMON PROBLEM WITH OTHER SRX OWNERS. DID CHANGE BULBS, BUT THAT WAS NO HELP. CADILLAC NEEDS TO STEP FORWARD AND REMEDY THE PROBLEM.

THE NORMAL HEADLIGHTS AT NIGHT DO NOT PROVIDE ANY HELP. WAS TOLD THERE IS NOTHING WRONG WITH THE LIGHTS OR THE ASSEMBLY. EVERY BAD REVIEW SAYS THIS IS A KNOWN PROBLEM. EVERY SAFETY RATING HAS BEEN LOWERED DUE TO HEADLIGHT ISSUE. SELLING CAR AND NOT BUYING ANY MORE CADILLAC'S IF CADILLAC ISNT GOING TO HELP REPAIR THEIR KNOWN ISSUES WITH THEIR VEHICLES. YOU SPEND UPPER 5 FIGURES FOR A CAR AND GET TOLD TOO BAD. POOR CUSTOMER SERVICE.

HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE AT NIGHT. NEED TO USE HIGH BEAMS IN ORDER TO SEE THE ROAD AT NIGHT. CAN'T SEE PERIPHERAL VISION. CAN ONLY SEE STRAIGHT AHEAD WITH MINIMAL DISTANCE. THIS IS A MAJOR ISSUE AND I TRY TO AVOID DRIVING AT NIGHT AT ALL COST. THIS ISSUE NEEDS TO BE RECTIFIED BY CADILLAC IMMEDIATELY SO NO ONE GETS INJURED.

NIGHT DRIVING IS VERY DANGEROUS FOR ME. I HAVE TO DRIVE WITH MY HIGH BEAM LIGHTS ON. THE LOW BEAM LIGHTS ARE SO DIM THEY DO NOT GIVE SAFE VISION. SINCE WE HAVE HAD THE CAR,2014, WE ALWAYS FELT THE LIGHTS WERE TOO DIM. AT THE TIME THE DEALER SAID THERE REALLY WASN'T ANY REAL SOLUTION FOR THE PROBLEM. IF THEY REPLACED THEM THE SAME THING WOULD OCCUR. I SHOULD HAVE HAD MY CONCERNS AUTHENTICATED IN WRITING, BUT DIDN'T. I HAVE CONTACTED GM AND AM WAITING FOR A RESPONSE. THE LAST TIME I TALKED TO THEM THEY SAID THEY HAD NO RECALL ISSUES DUE TO THE LIGHTS. I ASKED THEM TO REOPEN THE FILE ON 12/26/19. I AM WAITING TO HEAR FROM THEM. THEY WILL CONTACT ME AGAIN ON 12/30/19. MY VEHICLE HAS THIS PROBLEM ALL THE TIME.THE POOR VISIBILITY IS A CONSTANT NO MATTER WHERE I DRIVE. IT IS ESPECIALLY DIFFICULT WITH ON COMING TRAFFIC, SINCE I HAVE TO TURN OFF MY HIGH BEAM AS NOT TO CREATE A PROBLEM FOR ON COMING TRAFFIC. I HAVE AVOIDED USING MY CAR AT NIGHT AS IT IS SUCH A SAFETY ISSUE FOR ME AND THE ON COMING TRAFFIC. THANK YOU FOR ANY HELP OR INSIGHT YOU MAY HAVE.

THE HEADLIGHTS ARE FAILING AND THIS CAR IS TOO DANGEROUS TO DRIVE AT NIGHT. WE ARE FORCED TO DRIVE WITH HIGH BEAMS ON BECAUSE OTHERWISE YOU CANNOT SEE THE ROAD. MANY MANY INSTANCES OF THIS POSTED ONLINE AND CADILLAC HAS BEEN AWARE OF PROBLEM FOR SOME TIME. ALSO CLASS ACTIONS SUITS. YET THEY WILL RECALL AND ARE FORCED TO PAY HUGE AMOUNT FOR REPAIRS.

HEADLAMPS HAVE CONDENSATION BUILD UP AND THE LOW BEAMS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE. LAST NIGHT I ALMOST HAD AN ACCIDENT TRYING TO GO SOMEWHERE AND HAD TO TAKE CORRECTIVE MEASURES TO KEEP FROM DRIVING INTO A DITCH THAT I COULD NOT SEE. THIS IS INCREDIBLY DANGEROUS AND WE ALMOST WRECKED BECAUSE THE LOW BEAMS GIVE OFF ALMOST NO LIGHT TO THE ROADWAY.

THE HEAD LAMPS DO NOT PROVIDE ENOUGH LIGHT TO SEE OBJECTS ON THE ROAD. THERE ARE HUNDREDS ON COMPLAINTS FROM OTHER SRX OWNERS ON SOCIAL MEDIA AND ON DRIVING TEST.ORG. THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FROM 2010 TO 2015. PROBLEM CONTINUES TO WORSEN AS THE CAR AGES. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.

VERY LOW INTENSITY LOW-BEAM LIGHTING WHILE OPERATING VEHICLE DURING HOURS OF DARKNESS. CONSEQUENTLY, VISION IS REDUCED TO UNSAFE LEVELS RESULTING IN A NEAR-MISS INVOLVING BICYCLING PEDESTRIANS. GM DOESN'T RECOGNIZE IT AS A SAFETY ISSUE BUT HUNDREDS OF INTERNET REPORTED COMPLAINTS INDICATE OTHERWISE.

THE HEADLIGHTS WHILE ON LOW BEAM ARE NOT BRIGHT ENOUGH CAUSING A POTENTIAL SAFETY ISSUE. THE LACK OF BRIGHTNESS IS MUCH MORE EXSAGRATED WHEN DRIVING IN NIGHT RAIN CONDITUONS.

LOW BEAM HEADLIGHTS ARE ALMOST USELESS. CAN NOT SEE ANYTHING . HAVE HAD THEM CHECKED OUT AND BEEN TOLD WAS PROBLEM EVERYONE HAS. FACTORY PROBLEM

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE DIM. THE VEHICLE WAS TAKEN TO MARTHALER OF MARQUETTE BUICK GMC CADILLAC (919 W BARAGA AVE, MARQUETTE, MI 49855, (906) 226-3592) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO DAVE TOWELL CADILLAC (111 W MARKET ST, AKRON, OH 44303, (888) 315-0939) WHERE IT WAS DIAGNOSED THAT NEW BULBS WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 102,000.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO LOCKHART CADILLAC (9265 E 126TH ST, FISHERS, IN 46038, (317) 759-7785) ON SEVERAL OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMPS CONFORMED TO U.S. SAFETY STANDARDS AND SPECIFICATIONS. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THERE WAS A REPLACEMENT LOW BEAM CONVERSION KIT THAT MAY UPGRADE THE REDUCED HEADLAMP ILLUMINATION. THE KIT WAS INSTALLED, BUT FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS WERE NOT PROJECTING ENOUGH LIGHT. THE CONTACT MENTIONED THAT THE LIGHTING GRADUALLY DIMMED. THE VEHICLE WAS TAKEN TO FRANKLIN CHEVROLET CADILLAC BUICK GMC (106 NORTHSIDE DR E, STATESBORO, GA 30458) WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

WE PURCHASED A 2014 SRX USED AND WISH WE WOULD HAVE LOOKED AT REVIEWS PRIOR TO PURCHASE. IT IS TO BAD GM KNOWS THERE IS A PROBLEM WITH THE LOW BEAM HEADLIGHTS AND WON'T RECALL THEM. FRIDAY NIGHT WE WERE TURNING INTO A BUSINESS AND COULD NOT SEE THE DRIVEWAY BECAUSE OF THE HEADLIGHTS SO DIM. I AM TAKING IT TO THE DEALER ON MONDAY BECAUSE IT IS EXTREMELY DANGEROUS TO DRIVE AT NIGHT.

LOW BEAM HEADLIGHTS ARE INEFFECTIVE. VERY DANGEROUS TO DRIVE AT NIGHT. PLEASE MAKE GM TAKE RESPONSIBILITY AND REPAIR THESE VEHICLES.

I HAD FELT SWAYING IN MY REAR FOR ABOUT 1 MONTH BEFORE IT ACTUALLY BROKE. I WAS GOING DOWN I40 HEADED TO THE BEACH AND I HEARD A POP AND ALL OF A SUDDEN MY STEERING WHEEL WAS AT A RIGHT HAND TURN POSITION GOING STRAIGHT. (DOG TRACKING) I HAVE HAD IT TEMPORARILY FIXED UNTIL I KNOW FOR SURE THAT IT SHOULD BE A RECALL.

MY RADIO IS GOING BATTING AGAIN. IT PLAYS BUT THE SCREEN WILL NOT WORK 1/2 THE TIME - I HAVE NO CONTROL ON WHERE TO GO. WHEN I TRY TO RECIEVE A CALL FROM THE CAR IT WILL PICK UP AND DISCONNECT 2 SECONDS INTO THE CALL. IT WILL NOT LET ME USE A AUX CORD TO PLAY MUSIC. I HAVE REPLACED THE DISPLAY ON 9/13/16 AND I REPLACED THE RADIO ON 4/26/17. THIS IS NOT ACCEPTABLE. I HAD TO WAIT IN APRIL FOR OVER A MONTH OR TWO B/C THIS PARTICULAR RADIO WAS ON BACK ORDER DUE TO ISSUES.

THE CADILLAC CUE SYSTEM DOES NOT WORK PROPERLY. THE ORIGINAL WENT OUT, THE ONE THEY FIXED UNDER WARRANTY WENT OUT, AND NOW THEY DON'T WANT TO HELP ME FIX WHAT I HAVE. IT WAS ONLY 18 MONTHS AGO WHEN THEY REPLACED THE CUE SYSTEM. IT OPERATES LIKE THIS REGARDLESS OF THE WAY YOU DRIVE IT.

HEADLIGHT IS HOLDING MOISTURE AND CLOUDING UP WHICH IS CAUSING LITTLE TO NO VISION AT ALL AT NIGHT WHILE DRIVING ON THE HIGHWAY HEADLIGHTS ON SRX'S ARE BAD AS FAR AS VISION GOES AT NIGHT AND I SEE HUNDREDS OF COMPLAINTS FROM OTHER OWNERS.

UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FRO 2010 TO 2015. PROBLEM CONTINUES TO WORSEN AS THE CAR AGES. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM. THE CONTACT COULD NOT SEE PAST 40 FEET IN FRONT OF THE VEHICLE WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,121.

LOW BEAM LIGHTING IS EXTREMELY DANGEROUS! THE LOW BEAMS ARE ON BUT APPEAR TO BE NOTHING MORE THAN RUNNING LIGHT. THIS IS A KNOWN PROBLEM AND GM NEEDS TO FIX IT BEFORE SOMEONE DIES!

HEADLIGHTS CAN'T SEE WITH CURRENT HEADLIGHTS AND THERE ARE 100'S OF COMPLAINTS FOR THIS. THIS HAS BEEN A PROBLEM SINCE THE DAY I PURCHASED THIS SRX 2014 CADILLAC SRX AND ALL OTHER SRX OWNERS I HAVE SPOKE TO ABOUT THIS FEEL THAT GM HAS RELEASED A AUTOMOBILE WITH KNOW SAFETY PROBLEMS THAT THESE HEADLIGHTS ARE..

LIGHT FOR SERVICE REAR AXLE DISPLAY ON FRONT DISPLAY WAS NO WITH A WEIRD JERK IN THE DRIVE OF SUV. SO I TOOK MY 2014 CADILLAC SRX WITH 74000 MILES TO HAVE IT CHECKED OUT AT A CADILLAC DEALERSHIP IN NJ AND WAS TOLD THE AXLE OIL PUMP NEEDS TO BE REPLACED WITH SERVICE HOURS OF 6 AND GRAND TOTAL $1600 FOR REPAIRS.

MY 2014 CADILLAC SRX HEADLIGHTS HAVE CONTINUED TO GET MORE AND MORE DIM TO THE POINT THEY ARE ALMOST UNSAFE ON LOW LEVEL (DIM). I HAVE TRIED EVERYTHING SHORT OF REPLACING THE HEADLIGHT UNIT WHICH IS EXTREMELY EXPENSIVE. AFTER READING COMPLAINTS ON THE INTERNET IT SEEMS THIS IS A COMMON PROBLEM AND GM REFUSES TO ADDRESS THE ISSUE . THE CAR IS OUT OF WARRANTY. TO ME THIS IS AS BAD A SAFETY ISSUE AS AIRBAGS. THIS OCCURRED OVER A YEAR PERIOD AND IS GETTING PROGRESSIVELY WORSE.

HEAD LIGHTS DO NOT WORK PROPERLY WHEN ON DIM> THIS HAS BEEN A PROBLEM FOR SOME TIME AND CARMARGO CADALIC WANTS TO CHARGE ME TO TELL ME THEY DON'T WORK. HMMMMM I KNOW THEY DON'T WORK.

MY HEADLAMPS IS VERY DIM. I CANNOT SEE WHEN I AM DRIVING AT NIGHT. THERE IS ENOUGH LIGHT THAT I DON'T GET PULLED OVER BY THE POLICE, BUT NOT ENOUGH SEE A CAR LICENSE PLATE IN FRONT OF ME.

I PURCHASED THIS 2014 SRX IN APRIL OF 2017. WITHIN A FEW DAYS OF PURCHASE, NOTICED HOW DIM THE HEDLIGHT WERE, AND BECAME CONCERNED, THIS WAS NVER BROUGHT UP WITH SALESPERSON. OF COURSE, IT WAS PURCHASED IN DAYLIGHT HOURS. SALESPERSON NEVER ONCE MENTIONED THE DEFECTIVE HEADLAMP ISSUE THAT MY HUSBAND AND I FOUND SOME DAYS LATER WHILE DRIVING AT NIGHT , BUT CALLED DEALERSHP AND BROUGHT TO THEIR ATTENTION OF US NOT BEING ABLE TO HARDLY SEE IN FRONT OF US WHILE DRIVING IN DARKENED AREAS AT NIGHT, IE, NEIGHBORHOOD,LOW TRAFFIC AREAS, COUNTRY ROADS,ETC. ...HIGHWAYS WERE WELL LIT AT NIGHT, NOT PROBLEM. CALLED AND BROUGHT INTO DEALERSHIP WHERE PURCHASED, (BUICK DEALERSHIP)SERVICE DEPT.CHECKED LIGHTS OUT,ADJUSTED THEM,FOUIND NOTHING WRONG, WE EVEN CALLED TO CADILLAC DEALERSHIP, THEY DIDN'T HAVE ANY PROBLEMS/RECALLS, OH, BUT WILL REPLACE LAMPS FOR $1800.00.NO THANKS, VERY DISGUSTED AND CANNOT FIND ANYONE TO ADMIT THIS PROBLEM,SO WE ARE DEATHLY SCARED TO DRIVE AT NIGHT FOR SAFETY ISSUES OF KILLING OURSELVES TRYING TO GET SOMEWHERE. HAVE HEARD OR READ ONLINE (?) THAT THE 2010 THROUGH 2015 WERE THE YEARS OF DEFECTIVE HEADLAMP ISSUES, BUT SOMEONE PLEASE TELL ME WHY......NO RECALLS ON THIS ISSUE?? I JUST WANT SOME ANSWERS, AND THIS HAPPENING ON A CADILLAC, REALLY??? VERY DISSAPPOINTED AND DISHEARTENED ABOUT THIS!!! NO HELP IN PARADISE!!! NO ONE WILL ADMIST TO THESE DEFECTIVE HEADLAMPS. NO MATTER WHERE YOU DRIVE, HOW OR WHEN, IT IS THE SAME LOW DIM LIT LIGHT, IF WE PUT OUR BRIGHTS ON, I AM AFR

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO OTTO CADILLAC (1730 CENTRAL AVE, ALBANY, NY) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS CAUSED BY MOISTURE IN THE HEADLIGHT ASSEMBLY AND THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

CADILLAC CUE TOUCH SCREEN DOESN'T WORK PROPERLY - FROZEN - WON'T RESPOND TO TOUCH. RADIO RANDOMLY STARTS BLASTING STARTLING DRIVER. DRIVER UNABLE TO ADJUST HEAT/COOLING SO MUST LEAN OVER AND PUT HANDS ON VENTS TO SEE WHERE (IF) HEAT IS BEING DIRECTED, CAUSING DRIVER TO SWERVE INTO ONCOMING TRAFFIC OR OFF ROAD. UNABLE TO USE NAVIGATION SYSTEM SO DRIVER IS UNABLE TO FOCUS ON THE ROAD AND MUST LOOK AT CELL PHONE. PHONE IS UNABLE TO PAIR BLUETOOTH PHONE WITH SYSTEM B/C IT NEEDS TOUCH SCREEN, SO PHONE MUST BE HELD IN HAND OR PLACED BETWEEN SEAT BELT NEAR DRIVER'S EAR CAUSING DRIVER DISTRACTION/INATTENTION. SCREEN FLICKERS RANDOMLY DRAWING DRIVERS EYES OFF THE ROAD POSSIBLY CAUSING AN ACCIDENT. UNABLE TO SET/RESET SAFETY FEATURES, WARNING BELLS, LOCKOUT PROTECTIONS ETC. DRIVER HAS TRIED TO IGNORE THESE ISSUES, HOWEVER, THE LONGER THE SYSTEM IS DOWN/MALFUNCTIONING, THE HIGHER THE RISK IS BECOMING DUE TO DRIVER DISTRACTION.

THE LOW BEAMS ON MY CAR ARE VERY DIM AND I CANNOT SEE TO DRIVE AT NIGHT. I HAD THE HEADLIGHTS REPLACED AND THE COVERS CLEANED THINKING THAT MAY BE AN ISSUE. AFTER RESEARCH, I SAW THAT THIS WAS AN ISSUE WITH THIS MODEL. I TOOK THE CAR TO THE DEALER AND THEY STATED IT IS NOT COVERED UNDER WARRANTY INSPITE OF SEEING MANY COMPLAINTS AND A CLASS ACTION LAW SUIT AGAINST GM.

THE HEADLIGHT RANGE ON MY 2014 SRX IS SO BAD THAT I WAS HARDLY ABLE TO SEE THE ROAD AT NIGHT WHILE DRIVING THRU THE BLACK HILLS OF SOUTH DAKOTA ON RTE 16 THIS PAST WEEKEND. THE PEOPLE IN THE CAR WITH ME NOTICED THE LACK OF LIGHT RANGE AND SUGGESTED I LOOK INTO REPLACING MY HEADLIGHTS. I WAS WHITE KNUCKLED THE ENTIRE DRIVE. IT'S A MIRACLE WE ARE STILL ALIVE.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DID NOT WORK. THE CONTACT USED THE HIGH BEAMS TO DRIVE AT NIGHT. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC ST. AUGUSTINE (904-823-3000, LOCATED AT 375 OUTLET MALL BLVD, ST AUGUSTINE, FL 32084) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL COMPONENT WAS FAULTY AND THE HEADLIGHT COMPONENT NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THERE WAS NO RECALL BECAUSE THE VEHICLE WAS MANUFACTURED IN NEW YORK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMP SEALS WERE DAMAGED AND THERE WAS MOISTURE IN THE HEADLAMP ASSEMBLIES. AS A RESULT, THE LIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CADILLAC PORT RICHEY (9921 US-19, PORT RICHEY, FL 34668, (727) 364-2818) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5541370170. THE CONTACT WAS REFERRED TO NHTSA, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT RECEIVED A CLASS ACTION LAWSUIT DOCUMENT REGARDING CLAIM NUMBER: 1053407. THE FAILURE MILEAGE WAS 58,000.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS STARTED TO DIM APPROXIMATELY TWO YEARS AGO. THE FAILURE WORSENED TO THE POINT THAT THE HIGH BEAM HEADLIGHTS HAD TO BE UTILIZED WHILE DRIVING AT NIGHT. ON APRIL 14, 2019, THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT IF THE LOW BEAM HEADLAMP SYSTEM HAD TO BE REPLACED, AND THE CONTACT WOULD BE REIMBURSED FOR THE REPAIR COST. THE VEHICLE WAS TAKEN TO WILLIAMSON CADILLAC (7815 SW 104TH ST, MIAMI, FL 33156) WHERE IT WAS DETERMINED THAT THE LOW BEAM HEADLIGHT SYSTEM NEEDED TO BE REPLACED; HOWEVER, THE PROGRAM HAD ENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,900.

2014 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE DEALER CHARGED 100.00 FOR HER TO KEEP THE DEFECTIVE HEADLIGHT. *JS

BRAKES DID NOT SLOW VEHICLE DOWN IN 25 MILE PER HOUR ACCIDENT, BRAKE WORK DONE BY DEALERSHIP 2/2019

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE TOO DIM AND CREATED A HAZARD WHILE DRIVING AT NIGHT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 70,000. *BF CONSUMER STATED THE WHOLE ASSEMBLY TO THE HEADLIGHTS WERE REPLACED.*JB