2014 Cadillac SRX complaints

The contact’s wife owns a 2014 Cadillac SRX. The contact initially received a warranty letter from the manufacturer that informed his wife that she may be reimbursed if she had the headlights replaced. Over time, the contact stated that while driving at night, the low-beam headlights would not provide adequate illumination for safe driving. The high-beam headlights were used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The contact paid out of pocket to have the headlights repaired by an independent mechanic. The manufacturer offered no assistance after he was informed that he no longer qualified for the warranty. The vehicle was repaired. The approximate failure mileage was 30,000.

The contact owns a 2014 Cadillac SRX. The contact stated while operating the vehicle, the traction control and stability control warning lights illuminated. The vehicle was later serviced under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure recurred. The cause of the failure was not yet determined. The manufacturer and dealer were notified of the failure. The approximate failure mileage was 98,000.

Dim lights housing burned out. Diagnosed by local mechanic and confirmed by Cadillac dealership in Smyrna, Ga. Service dept. says all SRX are having this problem, but he also stated that the recall was already done. The actual recall I received was about condensation in the lights which does not seem to be a problem for my vehicle, so if people are taking their vehicles in and being told the recall is already done, then they are probably not reporting the problem. This affects the safety of myself and others as I am unable to see well in dimly lit areas and I have to use my bright lights to avoid having an accident. There is no warning indicator for this. I can just tell that the lights are not working properly. Also the electronic touch screen that controls the radio and heating is not working properly. I cannot redirect the heat, so it only blows out of defrost vents. It’s very cold in the back for my 4 year old. My vehicle is available for inspection upon request and once I get the mechanic to look at it again, I can provide a picture of the burned out housing unit.

2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO ISSUES WITH HEADLIGHTS. THE CONSUMER STATED THE LOW BEAM HEADLIGHTS DID NOT DISPLAY ENOUGH LIGHTING. THE HIGHBEAM LIGHT ON THE LEFT SIDE DID NOT WORK PROPERLY. THE CONSUMER WAS INFORMED BY A LOCAL MECHANIC THAT THE REFLECTOR PLATES WERE DETERIORATED AND NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE.

The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps failed to provide adequate lighting while driving. There was no warning light illuminated. The contact stated he received a letter regarding moisture in the headlights. The vehicle was taken to the local dealer and the mechanic stated that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the contact that the repair was not covered. The contact stated that he was unable to get the repairs completed due to COVID concerns. The failure mileage was 35,456. THE CONSUMER STATED THE MANUFACTURER OFFERED TO PAY HALF OF THE REPAIR COST.

You can not see the highway at night.one has to slow down or stop to see.the only way to see is with the high beams on,which is unsafe for other drivers coming toward you.on other ocassions,i simply had to pull over to the side of the road.

Headlights are so dim I have to use highbeams to see properly so both the dim lighting and having to use highbeams is very dangerous. This is a ongoing problem I have had since I bought the vehicle new - seems to be getting worse and I find that I try not to drive at night because of it. I believe a recall by GM should be immediately initiated.

The contact owns a 2014 Cadillac SRX. The contact stated while driving with the panoramic sunroof visor opened, the contact attempted to close the sunroof visor and the material ripped on the driver's side. The vehicle was taken to an independent mechanic who referred the contact to the local dealer. The vehicle was taken to the local dealer where the contact was informed that the mechanic was unable to repair the vehicle. The dealer informed the contact to cut the material off. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 75,000.

The Headlights for my car - Cadillac 2014 SRX At night the headlights are not bright enough to see and driving is dangerous. The car is available for inspection upon request. I was driving at night making a turn and I hit a small sign post on a back road because I could not see it! I put others at risk driving with my high beams on blinding the oncoming cars. If people are walking on the road I can not see them and therefore put them at risk. Additionally I put myself and my family at risk. I am a first responder working in a Doctor's office after dark and have to drive home on back roads that are very dark and not lit with street lights. The dealer at Ingersoll Auto of Danbury CT confirmed the headlights do not work properly and are not bright enough to see at night. They said they are defective. When I purchased the car and could not see at night driving I contacted my dealership. They said the problem has been a recall in Florida. I contacted Cadillac who said they sent me a letter and I should have them fixed.

The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The manufacturer offered no assistance. The vehicle had yet to be repaired. The approximate failure mileage was 30,000. The VIN was not available.

Even after replacing bulbs in the headlights with the brightest bulbs available for the car, the headlights are too dim to see the road or anything while driving at night. This creates a safety hazard for the drivers and passengers in the car and other drivers on the road. Even the lines on roads are not clearly visible unless they are freshly painted. GM refuses to fix the problem and the replacement lenses do the same thing when paid to be replaced by the car owner.

PROBLEM: LOW BEAM HEADLIGHTS ON 2014 CADILLAC SRX: With age, the low beam headlights become too dim to drive at night even though there is nothing wrong with the actual headlight bulb. The problem is related to the materials and design of the Cadillac SRX headlight assemblies. The reflector of the low beam headlight is made of plastic with a chrome coating. The heat of the OEM bulb deteriorates the chrome coating on the reflector until it appears as the dull white color of the plastic base material. Without the chrome coating the low beam headlights are very dim. Replacing the headlight bulb will not remedy the situation. The only fix is to replace the entire headlight assembly and this is usually done at a dealership because the whole front grill/bumper must be removed). During 2019 and 2020 Cadillac had a reimbursement program for people that complained or owners that received letters about the program which was handled by a 3rd party. There had been complaints to Cadillac about these low output headlights but they kept this problem out of the public realm by quietly settling with those customers. The estimate I received today from Everett Chevrolet-Cadillac in Hickory NC was $1900 to replace both headlight assemblies with factory original parts. I spoke to Cadillac customer care today and they said they may possibly assist in the replacement but I would have to submit a written estimate to them for review. If Cadillac is not responsible for this problem then why have they

The contact owns a 2014 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at various speeds, the vehicle made a loud squealing noise even after having an alignment performed. The approximate failure mileage was 65,000. VIN tool confirms parts are not available.

The low beams are so dim, the vehicle cannot be driven at night. Even after replacing both bulbs there was no change. Vehicle can only be driven with high beams on. The dealer knows of the issue and said replacement would be the same system with the same problem. GMC offered a partial reimbursement, but has not corrected the defective system. If their offer was accepted, you would have to sign an agreement not to do anything legal regarding the issue in the future.

The floor mat does not stay in place and can get jammed behind the break peddle preventing breaking.

After the light housing recall, the lights are even worse at illuminating the road ahead, I only feel safe to see when the bights are on.

2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL REPAIR WAS COMPLETED, BUT THE VEHICLE CONTINUED TO EXHIBIT THE FAILURE.

I recently purchased this vehicle and have discovered that you cannot see the road at night with dim beam, the cause is the reflector compartment on the light modules burns up from the heat generated by the light and takes away the reflector capabilities that give out light to the road. I am forced to currently drive with main beam everywhere which is a big safety issue. I investigated to see if tis is just my car and have found on You Tube that it is a major issue with is car model. I am told that if I take the car in and pay to have it fixed that GM will reimburse in their own time. This is not acceptable, it should have been addressed by your department years ago and it is not on the recall list why? No accidents for us yet but we cannot drive the car after dark unless very important reason then full beam and my wife will not drive it at all at night! I will wait to hear back from you before I pursue this further but time is of the essence here so please respond soon. Thank You. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Low beam headlights are dim. The vehicle is unsafe to drive at night or in low light conditions There has not been an incident at this time. Because of the dim light condition I am afraid to drive the vehicle at night

The contact owns a 2014 Cadillac SRX. The contact stated that the front driver’s and passenger’s side seat belts were inoperable. The passenger’s side air bag warning light was illuminated. The vehicle was taken to the dealer and diagnosed that the front driver’s and passenger’s side seat belt pretensioners and anchors needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,089.

The contact owns a 2014 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the "Service rear axle" warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a faulty sensor. The sensor was replaced however, the failure recurred. Reno Buick GMC Cadillac (900 Kietzke Ln. Reno, NV 89502) was made aware of the issue but informed the contact that the part was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.

2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEAADLIGHTS PN VEHICLE. CONSUMER STATED THAT THE HEADLIGHTS ARE TOO DIM. THE DEALER WAS NOTIFIED AND STATED THE REFLECTOR MATERIAL HEADLIGHT DETERIORATES. IT WAS NOT OFFERED TO BE COVERED UNDER WARRANTY. THE ENTIRE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN RECALL N212340980.

The headlamp assembly is faulty. There is virtually no visibility from headlights. The headlamps were so bad, I was put at risk because I was almost hit head on by an oncoming vehicle at night. I had to veer off the road to avoid collision, risking mine and my daughter's life. It has been inspected by dealership and confirmed the headlight assembly faulty because of damage to internal component. An independent service center diagnosed and confirmed as well.

The contact owns a 2014 Cadillac SRX. The contact stated that the driver’s side headlight was not functioning properly, making it difficult to see ahead on the road when the headlights were turned on. There was also condensation on the driver’s side headlight. The vehicle was taken to an independent mechanic on two separate occasions however, the mechanic could not diagnose the cause of the failure. The mechanic replaced the light bulbs on two separate occasions. The failure recurred and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.

The contact owns a 2014 Cadillac SRX. The contact stated that the service traction control message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed not to drive the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 37,600. VIN tool confirms parts not available.

The contact owns a 2014 Cadillac SRX. The contact stated the touchscreen became inoperable in 2017. The vehicle was taken to the local dealer where it was diagnosed the cue screen needed to be replaced. The vehicle was repaired however, the failure recurred in 2021. The manufacturer was notified however no further assistance was provided. The failure mileage was 28,124 and 63,991.

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undetermined speed in inclement weather, the headlights failed to produce adequate lighting for safe driving. There were no warning lights illuminated. The contact replaced the headlight housing. The contact called the local dealer, but vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 20,000.

Headlights are dim on low beam. After multiple reports/complaints by owners no recall was issued. It is a safety issue.GM offered to reimburse up to $1600. My dealer wanted $2502.40 plus tax to replace the lights. $1000 over the reimbursement cost which made a total of almost $3000 I had to put out then wait to get back $1600. I have not replaced the lights. This is a product safety issue that is GM's problem not mine. Why no recall?

The contact owns a 2014 Cadillac SRX. The contact received a recall notification for NHTSA Campaign number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Cadillac SRX. The contact stated that service rear axle message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the part was not yet available. The contact called Whiteside, Chevrolet, Buick, GMC (50714 National Rd E, St Clairsville, OH 43950, (740) 695-0211) who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 38,000. VIN tool confirms parts not available.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds and making turns the wheels were pulling and not feeling normal. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered a loaner vehicle or a credit towards another vehicle. The failure mileage was approximately 65,000. The VIN was incomplete.

The contact owns a 2014 Cadillac SRX. The contact stated while driving at various speeds, the accelerator pedal was giving off excessive heat. The vehicle was not diagnosed or repaired. The local dealer was contacted and informed her that the vehicle was performing normally. The manufacturer was not informed of the failure. The failure mileage was approximately 4,000.

GM Corp/Cadillac issued a recall to the vehicles info center CUE screens. They were deteriorating and potential provide false information on the cars message center. Cadillac replaced t he CUE screen on the 2014 SRX . The same screen that was replaced is now deteriorated to the point, that after 30 minutes of driving, the screen has become inoperative to the touch and not able to display and current information about the cars condition. This inoperative screen and lack of information creates a distraction and concern about the cars condition. Recall / Repair was done under invoice #218494 from AutoNation Cadillac of West Palm Bch, Fla

The contact owns a 2014 Cadillac SRX. The contact stated while driving 55 mph, she felt the vehicle swaying. The contact stated there was no warning light illuminated. The contact continued to drive the vehicle. The local dealer was contacted and made aware of the failure. An appointment was scheduled for June 25, 2021. The contact stated that on June 25, 2021 while driving 55 mph, the rear passenger’s side toe link detached from the vehicle. The contact stated there was no warning light illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer and was diagnosed with needing the rear toe links to be replaced. The vehicle was not yet repaired. The Vin was associated with NHTSA Campaign Number: 14V571000 (Suspension). The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

Headlights are dim causing it hard to see at night.

BACK IN FEBRUARY OF 2020 I WAS DRIVING THE CAR AND IT STARTED JERKING AROUND REALLY BAD WHEN I WOULD EITHER UPSHIFT OR DOWNSHIFT IN 1-2 GEAR. TOOK IT TO CADILLAC AND THEY COULDN'T FIND ANYTHING. WE TOOK IT TO A COUPLE OF OTHER MECHANICS AND A LOT OF MONEY LATER NO ONE COULD FIND ANYTHING. ONE DAY DRIVING HOME FROM WORK THE CAR STARTED JERKING SO BAD THAT I ALMOST CRASHED. COME TO FIND OUT THE TRANSMISSION DIED. WE REPLACED THE TRANSMISSION AND A COUPLE OF MONTHS LATER HAVING PROBLEMS AGAIN. WHEN I DRIVE AND GET TO ABOUT 40 MILES PER HOUR THE ENTIRE CAR SHAFTS TO SHAKE AND JERK AROUND AND THIS HAPPENED WHEN I HAD MY KIDS IN THE CAR. GM IS DOING NOTHING TO HELP US. AT THIS POINT WE DON'T KNOW WHAT TO DO AND AND CAN'T AFFORD TO KEEP RANDOMLY REPLACING PARTS ON A CAR THAT IS JUST NOT SAFE TO DRIVE AT THIS POINT. I AM TRULY AFRAID FOR MY FAMILY'S SAFETY.

THE CUE SCREEN IS NOT FUNCTIONING. THE SCREEN HAS SPIDER-LOOKING CRACKS, I CAN NOT SYNC MY PHONE OR ANYTHING ELSE. I WAS TOLD BY CADILLAC THAT REPLACING IT WOULD COST 1600.00.

SCREEN JUST CRACKED.

ENTERTAINMENT CUE SYSTEM JUST STARTING CRACKING FOR NO REASON AT ALL. MY VEHICLE WAS JUST PARKED AND I CAME OUT TO MY VEHICLE AND I NOTICED THE SCREEN WAS STARTING TO CRACK AND SPREADING.

LOW BEAMS SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT.

THE LOW BEAM HEADLIGHTS ARE SO DIM THAT I CANNOT SEE WITHOUT HIGH BEAMS ON. I ALMOST CRASHED ON A WINDING ROAD WHEN SWITCHING TO LOW BEAMS BECAUSE OF ON COMING TRAFFIC. I BOUGHT NEW BULBS AND STILL NO GOOD. DID NOT DRIVE AT NIGHT FOR 6 MONTHS BEFORE PURCHASING FOG LIGHTS TO ASSIST LOW BEAMS. GM SHOULD HAVE A RECALL BEFORE SOMEONE ELSE LOOSES THEIR LIFE LIKE THE REPORTED LAW SUITE IN FLORIDA.

WAS DRIVING DOWN THE HIGHWAY GOING SPEED LIMIT OF 70 TO 75 WHEN MY CAR SUDDENLY LOST ALL CONTROL AS IF I WAS ON A SHEET OF ICE AND I TRAVELED UNCONTROLLABLY ACROSS THE ENTIRE HIGHWAY LANES INTO THE CENTER MEDIAN ALMOST INTO ONCOMING TRAFFIC ON THE OTHER SIDE BEFORE COMING TO A STOP

INFORMATION SCREEN LOCKED UP NOT ALLOWING ME TO ACCESS CLIMATE CONTROL, RADIO, PHONE, NAVIGATION. MY MECHANIC TELLS ME THIS IS COMMON AT ABOUT 65000 MILES AND MINE JUST TURNED 66000. THE FIX IS ABOUT $1500.. ACCORDING TO INTERNET INFORMATION THIS IS A COMMON PROBLEM. PLANNED OBEISANCE BY GM? VEHICLE WAS STATIONARY AND I WAS TRYING TO GET IN PHONE MODE FROM CLIMATE TO HOOK UP HANDS FREE PHONE. NOTHING HAPPENS WHEN YOU TRY TO CHANGE MODE.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806; (302) 656-3100) WHERE THE MECHANIC DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHCILE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 93,000.

WHEN DRIVING AT NIGHT, I CAN'T SEE UNLESS I USE MY HIGH BEAMS, ON LOW BEAMS I CANNOT SEE THE ROADWAY. I HAVE CONTACTED THE DEALERSHIP AND THEY SAY THEY ARE AWARE OF THE PROBLEM, BUT THERE IS NO RECALL. SO I WOULD HAVE TO PAY FOR THIS ISSUE REPAIR AND HOPE THAT GENERAL MOTORS WOULD HAVE TO REIMBURSE ME FOR THE REPAIR, I CAN'T IMAGINE A MORE IMPORTANT SAFETY ISSUE THAN NOT BEING ABLE TO SEE AT NIGHT ON THE HIGHWAY.

CAR VEERED TO THE RIGHT INTO THE GUARDRAIL THEN LOSS OF CONTROL OF STEERING, CAR SPUN AROUND TWICE AND LANDED IN OPPOSITE GUARDRAIL FACING TRAFFIC WITH LEFT REAR TIRE FACING AWAY FROM THE CAR. WE WERE DRIVING AT THE TIME ON A HIGHWAY.

THE HEADLIGHTS EVEN THOUGH THEY ARE WORKING DON'T PUT OUT ENOUGH LIGHT TO DRIVE AT NIGHT. THERE WAS A LAWSUIT CONCERNING THIS MATTER, THE DEALER WANTED US TO FRONT $2200.00.

THE LIGHTS ARE ENTIRELY TOO DIM TO DRIVE AFTER NIGHT EXCEPT WITH HIGH BEAMS ON. CADILLAC ADMITTED THERE WAS A WIDESPREAD PROBLEM WITH THE VEHICLE BUT OFFERED NO ASSISTANCE OR RESOLUTION EXCEPT FOR ME PAYING TO REPLACE BOTH HEADLIGHTS

THE LOW BEAM HEADLIGHTS HAVE INCREASINGLY BECOME DIMMER TO THE POINT WHERE IT IS DIFFICULT TO SEE ON THE ROAD AT NIGHT WITHOUT USING HIGH BEAMS. I THINK THE ISSUE BEGAN AROUND THE MIDDLE OF 2019.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS BECAME EXTREMELY DIM CAUSING THE CONTACT TO LOSE SIGHT OF THE ROAD DIVIDERS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC JACKSONVILLE (7999 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 778-7700) WHERE IT WAS DIAGNOSED THAT THE REFLECTOR BEHIND THE HEADLIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST AND REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.*DT*JB