2023 Cadillac Escalade complaints

A very loud clicking noise from the engine was being produced and rapidly intensifying. It triggered an anxiety attack since I was on the freeway. Luckily, I was near my dealership otherwise I would’ve called emergency services. Turns out my engine was confirmed to be on the verge of a complete shutdown

The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop, engine has locked up!

Engine failure with less than 30k miles.

My vehicle went in to the dealer for a routine engine oil change at 34k miles. I let them know that my vehicle was having a tugging sensation when I would press the gas. That same day(2/15/25) I was told that I would need a new engine. It is 2/28/25 and the dealership still doesn't have a time frame of when they will receive a motor to replace. By the way I bought my vehicle brand new and have always maintained they oil checks in their due time.

Engine Bearings went bad per the dealer at 14K miles; the Car was purchased 13 months prior. New engine required. The car has been in the shop and is unusable. no warning lights ever displayed. The engine died without notice. The dealer has given us a loaner, smaller than said vehicle, and we have had to spend 5k renting cars so far.

I was driving down the interstate going about 80mph, and the gas pedal stopped working. It slowed to a complete halt and put itself in neutral. Could not be restarted, would not even turn over after that. Engine just died with only 25,300 miles or so on the vehicle.

2024 [XXX], Engine failure on [XXX] ) Car shifted automatically in neutral, telling me to turn off the vehicle and restart it on the dash. I pull over to restart it and it does not come back on. Fast-forward 9 months later, another engine failure [XXX] At what point will Cadillac be responsible for these defective vehicles coming from manufacturing. I spent over $120,000 on this vehicle and to have two engine failures before 45,000 miles is absolutely unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am expressing my complaint on engine problem with my vehicle. I have an engine knocking or clicking noise that started last week. I had it evaluated by my mechanic, and we were told metal fragments were found in the oil pan…Indicating internal engine failure. I am angry now seeing all the info online about the failure of these 6.2 liter engines. My mechanic said he wouldn’t drive it for safety reasons because it will definitely get worse. I called the GM hotline. They were not very helpful. They said I needed to schedule with a dealer to have it diagnosed. She didn’t offer any more information. Shame on GM

The vehicle has approx. 28,000 miles on the odometer. Always serviced at Cadillac on a regular maintenance interval called for by the vehicle and manufacturer. At highway speeds, the vehicle lost all power and came to a stop in moving lanes of traffic putting my family at risk of being rear-ended on a highway at highway speeds (greater than 65 mph). The vehicle was later towed by OnStar / roadside assistance. The Cadillac dealership that received the Escalade determined this was a failed motor. The Service Advisor at the Cadillac dealership mentioned this was a common issue on L87 blocks / engines. They've already seen a few at their dealership and GM had confirmed to them this is a known issue (motor failure on the 6.2 liter V8 L87s). There were no warning lights or other symptoms leading up to the motor failure.

Complete engine shutdown without warning. Vehicle at Cadillac of Las Vegas in Nevada for inspection purposes. Vehicle came to stop in 45 to 50 mph traffic with strong possibility of rear end collision. Vehicle was being driven in inner lane of four lane highway with no way to get to far right lane. No shoulders on [XXX] and close to [XXX] to get off of highway. Rush hour traffic with rear end collision possibility. Onstar called Las Vegas Metro police department for assistance. Policemen parked there squad vehicle behind ours with their lights flashing to prevent a rear end collision. Vehicle has been diagnosed by dealer with a seized engine. New engine ordered on January 13 2025. Engine on back order with no expected delivery date. No warning lights or messages that engine was malfunctioning in any manner prior to shut down. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While my wife was driving on the Pennsylvania Turnpike, her vehicle suddenly shut off without warning. Since there was no shoulder, she had to coast to find a safe place to pull over. All the dashboard lights came on, indicating what appeared to be an electrical issue. She attempted to restart the vehicle several times, but only received a message stating, “Battery low, needs charge.” She contacted OnStar, expecting prompt assistance, but the experience was far from what’s advertised. She waited a total of 45 minutes just to speak with someone, only to be transferred to another representative. Despite having paid for OnStar services when we purchased the vehicle, they refused to cover the towing charges because she was on a private highway, forcing her to pay out of pocket for a service we had already purchased. During this time, it was extremely cold and windy. My 5-year-old daughter and wife waited about an hour and a half for the tow truck to arrive, and then an additional two hours while the driver secured the vehicle onto the flatbed. Since the car was completely dead, they had no heat the entire time. When they stepped out of the car so the tow truck driver could load it, they discovered they couldn’t get back inside—the doors wouldn’t open due to the lack of power. This entire ordeal was not only frustrating but incredibly unsafe for them. Having the vehicle shut down without warning on a busy highway, especially with our young child in the car, was terrifying for them

Pulled up to a gate and was waiting for it to open, no warning at all, the engine died while in drive. I restarted it, pulled up to a stop sign, waited my turn, the engine died again. I was on my way to get my daughter from school, but didn't feel like my Escalade would have made it. so I drove it to the shop to check the battery. It wasn't the battery so we took it to the dealership. So thankful it didn't happen while I was driving in traffic, without any warning, it could have ended badly. took it to the delearship, same thing happened to the mechanic when he was test driving it. He said it is a problem with the engine, and we will have to wait for at least a month for a complete engine replacement. No warnings at all before this happened. This incident happened on 1/29/25. The escalade has approximately 16k miles on it.

I own a 2023 Cadillac Escalade. I was traveling on Interstate 75 to Tampa from Naples on Wednesday evening (01/29/25) when, at approximately 9:30 p.m., the check engine warning light illuminated. My vehicle suddenly lost power in the middle of the interstate and decelerated quickly. Thankfully, I was able to safely maneuver my vehicle from the fast lane to the shoulder of the interstate. I tried to re-start my vehicle as speeding traffic zoomed passed me. I was stuck on the interstate and afraid to get out of my vehicle for fear of being struck in the darkness. There were no warnings. My vehicle just shut off. I had my vehicle towed to a local Cadillac dealership. The mechanic who diagnosed my vehicle determined the engine failed and needed to be replaced. The local dealership stated the replacement engine is on backorder, and it may take weeks before my vehicle can be repaired. I now have a rental vehicle while I await for my vehicle to be repaired. Upon researching this issue online, I found NHTSA Investigation PE25001, where the manufacturer is investigating this engine failure issue. My vehicle mileage is approximately 28,000.

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check engine warning light was occasionally illuminated. The contact stated that after attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The local dealer informed the contact that the parts for the repair were on backorder. The vehicle was not repaired. In addition, the contact stated the vehicle was towed to the dealer on several other occasions. Upon further investigation, the contact related the failure to NHTSA Investigation: PE25001. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.

While driving on the interstate at 80 mph, my vehicle switched to neutral and began to decelerate. I could not shift back to drive. Thankfully I was able to maneuver through the busy interstate to pull over to the median. We almost triggered an accident due to the deceleration while in the fast lane. Once we were able to stop in the median, I had to turn off the vehicle because it would not change gears. The engine would not start and we were stuck in Park mode. The vehicle had to be towed from the median of the interstate.

I was driving my 2024 Escalade on the interstate at 80 mph when the vehicle started jolting and acting as if it was going to stop. My speed dropped from 80 to 55 while the screen started flashing "press start button", all while the vehicle was still running. Luckily I was able to cross 4 lanes of traffic and pull over on the shoulder. I was fortunate that I was not hit. I turned off the vehicle and then started it back up. Two days later, the vehicle was once again acting as if it didn't want to start/go. After a 40 minute trip, the vehicle died as I pulled into my driveway. It did start back up but the engine was making horrible sounds. I had to be towed to the dealership. I had no warning lamps prior to the flashing "press start button". The problem has been confirmed by the dealership. Engine failure. I need a completely new engine. This will soon be 8 weeks ago that my vehicle was towed. I have been in a rental since that day. The dealership says they have no updates as to when the engine will arrive. After tests done at the dealership, they did confirm that the problems were happening on longer trips. Most of my driving is around town, hence why I noticed the problems when I had been driving for 30 plus minutes.

I was driving home from getting groceries when all of a sudden the vehicle starts to make a loud noise from the engine (no warning lamps/lights or any messages popped up.) I proceeded to go home and call my husband and ask for his help with the problem. I recorded a video of the car and sent it to him, and he said that it sounded like the engine is knocking and told me to shut the car off and call the dealership to further discuss the situation with them. After calling the dealership they towed my car to get it diagnosed. It has been a month or so now since leaving my car with them and they still cannot diagnose the issue.

My Escalade stopped running while on the highway at 70 MPH. There was no warning lights on at the time. The engine shut down and the truck stopped in a live lane. My entire family of 6 were stopped in the left live lane with traffic passing us on either side at excessive speed - it was very dangerous. Truck was towed to dealer - where it was diagnosed as a bearing issue requiring a full engine replacement. That was over 2 months ago - GM cannot even tell me when a replacement engine will be available. Please note I am in Toronto Canada and was made aware of your investigation online.

Was driving on the highway and the engine completely died on me. Towed it to the dealer only for them to tell me that the engine needs to be replaced.

The contact owns a 2023 Cadillac Escalade. The contact stated that while the vehicle was idling, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The contact stated that the following day while driving 40 MPH, the vehicle started to stall with a high-pitched squeaking sound coming from the vehicle. The contact stated that the check engine warning light flashed on the instrument panel moments before the vehicle shut off. Due to the failure, the vehicle was towed to the dealer and was diagnosed with engine failure. The contact stated that the engine was replaced under warranty. The manufacturer was not notified of the failure. Despite the repair, the contact stated that the check engine warning light was intermittently flashing on the instrument panel. The failure mileage was approximately 43,000.

My 2023 Escalade Sport that was purchased new has had two engines seize up while driving. The first time happened was July 17th, 2023, when we were traveling for vacation. It had 10,697 miles on it. We were driving 70 down the highway with the cruise set and it just died. No warning at all. There was no shoulder, the side of the road was steep and muddy so my husband had to time it to get it in someone’s driveway safely. We were pulling a 14ft trailer. We were NOT close to the max weight, so that had nothing to do with it. How it happened was not safe at all. It was scary having that happen with no warning and we were not close to a city. We had to call family to come offload our car as we had suitcases for vacation. We also had to have another family member bring a truck to pull the trailer home. We lost days of vacation over this. The car was towed to our cadillac dealer and we were told it needed a new engine. Making another claim for the 2nd engine that failed in this same car.

I had a 2023 Escalade that was purchased new and it had TWO motors seize up in it. I filed a separate complaint for the 1st one. This will have to do with the 2nd time. The 2nd motor that seized up happened also on vacation, with a trailer. These new 6.2’s don’t like a trailer or any type of load. We were NOT even at 1/2 of the max trailer amount. We have had the 6.2 engine for 12 plus years in different vehicles pulling the same trailer and never had an issue until this 23’. So we were traveling in the panhandle of OK, in July, not close to a town, doing 68 mph and a warning light came on for 5 seconds saying something about engine oil hot, we couldn’t even read it before it went away and the engine died. Doing 68mph down a highway pulling a trailer. We got it safely to the side of the road. I had to leave my husband and son on the side of the highway in the middle of nowhere, in the hot as hell Oklahoma panhandle to drive back to our hometown with the family that was traveling with us to get our truck. My husband and son had to wait for 4 hours on the side of the highway. It was super dangerous. Not close to a city, in July when it was super hot. There was not enough room in the car I road in for my son and my husband had to stay with all our stuff so it didn’t get stolen! It took me 4 hours to get back to them and the tow truck showed up at the same time as me…4 hours later. It was awful. And this was the 2nd time!!!! This 23’ Escalade now has it’s 3rd motor in it before 3

[XXX] driving on the freeway in AZ when had the motor completely fail with only 10,000 miles on it putting my family in harms way at 70mpg trying to get to right side of the road during rush hour traffic with no power. Complete failure due to a lifter I was told by dealer 55days later it was fixed and have still issues. Currently doing a lemon law buyback that’s now over 90days with no responses from GM. Now having to take them to court to get rid of this unsafe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] My wife and son were driving down [XXX] in passing lane running 70mph and the suv just started slowing down and had no power at which she started panicking due to trying to get all the way over to median with no power. thank god they made it without getting hit. At this time we called dealership and explained issue and they told us the motor has locked up (very known issue) Fast forward until now january 19,2025 they have verified it is locked up and they can't get another motor and have no eta on new motor(motor on national back order) So now we're paying a car payment and a rental $2200 a month and they(cadillac) keep telling us they will get a loaner (after countless calls and hrs on phone)so were not having to pay for a rental but have yet to receive one. only thing we have received is a $100,000 vehicle broke down with no eta on repairs, a rental bill of $2200 a month,and a bunch of broken promises. very disappointed customer really thought cadillac was way better than this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Saturday, December 28, 2024 @ 1 PM while driving 70 mph on the I-10 freeway; the vehicle downshifted causing the engine RPM’s to increase. We had 15 seconds to make a decision as the vehicle shutdown immediately. On my driver’s side were 5-6 lanes of freeway with cars going 70 mph, while on the right-passenger side was Exit 73b called Waterman Ave. in San Bernardino, CA. We managed to park on a small strip dividing the 5-6 lanes and exit lane, as we couldn’t get over to the shoulder. In addition, the vehicle was stuck in Park and would not go into Neutral. The engine wouldn’t start. NO WARNING LIGHTS. Called 911 at 1:04 PM and asked for an officer to assist us because we were scared for our lives sitting on the freeway. We were worried someone would hit us from behind. About 1/2 hour after my 911 call an officer arrived. We told him what happened, and informed him we called AAA’s Roadside Assistance. The officer informed us that if there was a call, he would have to leave, and he was worried we’d get hit by drunk driver going 70 mph. Our vehicle was towed to Dutton Motor Company in Riverside, CA. • Engine failure possibly due to oversized lifter bores. Replace the engine to fix. • We had 15 seconds to stop suddenly going 70 mph, not on the shoulder of the I-10 freeway. Our safety was at risk so I called 911 asking for an officer. • Dealer told us the engine needs to be replaced. • Vehicle not inspected by police, insurance, just shop at dealership. • No warning lights. Abs

Engine failure at 29k. There were no signs of malfunction or warning. There were two incidents before Cadillac approved warranty for a new replacement engine. First incident I was passing a vehicle on a two lane road when I was mid past the car suddenly vehicle died electrical and all. Message came on saying to restart engine. Thankfully I coasted past the vehicle I was passing and onto the shoulder of the road. Vehicle would not restart and left us stranded for hours waiting on a tow company. Had it towed to Cadillac where they told me it was a faulty fuse that caused the failure and it was fixed and was a fluke. They got it running said no other issues were found and vehicle was good to go. I had it back for only a few days and my wife and I were on the way to a restaurant. I stopped at a red light, again no signs of malfunction, no warning lights etc. the vehicle just completely dies again. Would not restart and left us stranded in a busy intersection. Thankfully a state patrol was sitting at the light across from us and came to our assistance and called for a tow. This time at the dealership they said engine failed and needed replacement. Just got it back as of Jan 2025 after 3 months. We were extremely fortunate that both times my 1 year old was not in the vehicle with us and no accidents occurred. From my knowledge 3 other Escalades were at the dealership for the same reason as ours was. Extremely dangerous situations the vehicle put us in and disappointment from a 6 fi

The tires that were delivered on my new auto were deflective and dangerous as reported by the dealer on 10/1/24. The tires were wearing abnormally. One of the tires was worn so badly that I was warned that it could have blown at any moment. The tires had less than 16,000 miles. The car was maintained at the dealer every 5,000 miles. I was not notified about the defect until a worker at my home noticed the severe wearing of the edge of the right rear tire. (photo attached). As a result of the warning from the dealership I had to replace all 4 tires as I was warned that all of the tires will end up with abnormal wear within a 5,000 mile period. The problem was inspected and confirmed by the dealer. There were no warning signs, alarms or other signs other than at the time the rotation of the tires at 16,248 miles. The cause in my opinion was defective tires from the manufacturer (Bridgestone ALENZA) TPC spec356ms 275/50R22 111HM+S. The dealer stated that the auto might have been out of alignment but did not find any malalignment. I was informed by the dealer that I was lucky not to have been in an accident. I have photos of the defective tires.

Driving and power started to die and engine warning lights came on. Pulled over immediately and engine stopped. Wouldn’t come back on. Towed by Cadillac and discovered engine blew. Apparently a know issue with many similar in the shop awaiting new engine.

On 6/16/24 While driving on I95 the car started making a flapping noise and the car started to lurch and buck. No warning lights were on at the time. I pulled over and turned the car off and could not get it to restart right away. After a few tries it did turn on and the engine light stayed on but the car would not shift into gear. The car had to be towed and we were told there was a total engine failure.

On [XXX] my 2023 Cadillac Escalade Super Cruise VIN: [XXX] with approximately 9600 miles failed to operate in a safe manner and has malfunctioned. The vehicle has been well maintained and follows all manufacturer specifications. It is a lemon. The engine seized while operating on the highway. The vehicle lost speed, there was a crashing boom sound, followed by extreme shaking as grinded to a halt. It was extremely challenging for the driver to maintain control. The dealership confirmed the engine will not turn over, they removed the oil filter and examined the oil sample from it. The sample showed signs of metal, a clear indication of an internal failure. The procedure now is to order a new engine, radiator, oil cooler lines and all one time use components of the fuel injection rails all seals, gaskets and bolts required by General Motors. In addition, the emergency braking system did not engage. The onstar system emailed me the night before a clean bill of health with their diagnostic app. There were also no check engine lights prior to using the vehicle. Our use of the vehicle has been impaired, the market value has dropped, and there are obvious safety concerns in placing my family in this vehicle. My research online indicates this is a known issue, however no safety recall has been issued. Police arrived on scene to assist in tow. Police station was Boxford, MA. A report has yet to be completed. I look forward to your prompt response and resolution to this matter. INFORMA

Was at red light my light turned green proceed threw the light, another vechile ran the red light hitting my car at 50 mph. Sending the car into a 360 air bags did not deploy and on star never called

The vehicle has an “auto hold” option, when enabled if you come to a complete stop you can take your foot off the brake and it will stay stopped. Most vehicles have this offering, and when enabled, stays on by default. Cadillac’s version needs to be enabled every time the car starts, as well as if you put it in park, plus potential other situations. They claim this is a safety “feature” when in fact it is a safety HAZARD. The point being, if it’s on by default and you forget about it, worst case you take your foot off the brake and need to hit the gas to move forward. With theirs, your worst case (which happens often unfortunately) is that you think it’s still enabled when it actually has disengaged, then you take your foot off the brake at a stop sign or stop light, and instead of staying stopped you roll into the car in front of you. This is a serious hazard that needs to be fixed but Cadillac doesn’t seem interested in addressing it. Hopefully you have more success

When reversing this huge SUV, there is no visibility. Currently, I have to keep pressing my brakes to get the red light to see little however it is not enough. I have taken it to the 2 different Cadillac Escalade dealership and they keep giving it back to me that it is working properly. This has been a problem since I bought this car, unfortunately when we went to test drive it was in a very bright parking lot. During the day it is fine, however if I reverse at night and god forbid hit someone/something - GM will be liable as this should not be on the road and they refuse the fix this big safety concern. Please note this is a 7 passenger SUV- It is too big to lack reverse visibility.

The contact owns a 2023 Cadillac Escalade. The contact stated while driving approximately 65 MPH on the highway, there was an abnormal popping sound heard. There were no other vehicles nearby. The contact pulled over and checked the vehicle, and the contact became aware that the sunroof had cracked. There was a hole the size of his hand. There were no reported injuries. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local dealer, but the mechanic was unable to determine the cause of the failure. The contact was informed that the replacement glass was not in stock. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,200.

INCIDENT: I was driving on the highway when I heard a strange "whistling noise." Thinking the noise originated from an old van in front of me, I passed it. The noise grew louder; the vehicle slowed very suddenly and, I pulled to the side of the road. The "low oil pressure" light came on just as the engine entirely blew. There were NO OTHER WARNING LAMPS, MESSAGES or OTHER SYMPTOMS. On-Star did not send roadside assistance for six hours and the battery died from extended use of the emergency lights. DANGERS: Experiencing catastrophic engine failure while driving on a highway presents obvious dangers as does sitting roadside for six hours (with a dead battery and no emergency flashers). INSPECTION: The G.M. Dealer (manufacturer representative) inspected the engine and confirmed that it was a catastrophic engine failure, requiring a new engine. The issue was also reported directly to G.M. The engine core, if need of further inspection, is likely either at the dealer, G.M., or a GM remanufacturing facility.

While riding after a stoplight, the engine started malfunctioning and not responding. Noise came out apparently from the engine heads (sounded like the valve lifters) . Driver was unable to accelerate and take a street exit almost hitting another vehicle The truck was towed

Vehicle: 2023 Cadillac Escalade purchased in Oct 2022. At the time of new vehicle delivery the Dealer in Atlanta Peachtree Blvd, informs the Reverse Camera is not working completely - Has issues - 1.) Missing Gridlines 2.) Blue Hour Glass reducing the visibility while reversing the vehicle. Dealer states this is GM Cadillac issue and they cannot solve it. 3.) There is an irritating vibration sound while driving this 2023 Escalade above 70 mph ( like a flag on top of vehicle). The dealer in Atlanta, Peachtree Blvd cannot fix the problem even after 4 service center visits, and keeping the vehicle for more than 10 days . It is now almost 8 months since the new 2023 Escalade was purchased. Called up GM Cadillac Customer Support many times on 800 333 4223 since one month and registered the complaint case and even GM Cadillac does not know and does not have a clue on how to provide any solution. The customer support provided by GM Cadillac Customer support team is pathetic. No response to customer complaints !!!!! The GM Cadillac Customer Support team is not qualified to deal with customer issues / pain. It is pathetic to have companies like GM Cadillac to ignore problems with their premium vehicle like Escalade. I do not see any other solution, hence reporting the issue with NHTSA. Manufacturers like GM Cadillac should not sell vehicles with known issues, without informing customers.

Please explain your complaint in detail: Every Cadillac dealership in the area is refusing to service my vehicle for a serious safety recall •GM #: N222384930 Trailer Brake Control Switch. When I call the dealerships to set up an appointment, they tell me there is a note on my account to not service your vehicle. The vehicle is brand new and was purchased from Brotherton Cadillac. All of the Cadillac dealerships are working together to block any service of my vehicle.

Friday 03/03/2023 Off hwy 34 was on i25 for about 5 minutes going 75 I accelerated to 80, to get in my right lane and out of the fast lane got over and a pop up came on my dash board, said press start. I then realized my car lost power on the interstate with cars going 75-80+ mph and I had no way of starting or pulling off the side of the road, as there was construction and temporary road w/ barricades on both sides. My car was stopped in highway traffic, I was pumping my brakes to notify the semi behind me that something was wrong so he wouldn’t hit me. How is a 2023 vehicle going to stop on the highway with evening traffic, no where to pull over and hope I don’t get in an accident, it was dangerous and there was no notifications on the dashboard telling me what was wrong. My fuel was full, battery was fine and oil life was good. There could have been several fatalities as it was on the interstate and I was in the right lane with moving traffic in both. Approximately 6:50pm. I do have photos and video of the incident. I hit the onstar button, was holding for several minutes, it disconnected, so I hit the SOS emergency button and the operator took my info including my location on I-25 near mile marker 255 prior to the exit near the park n ride. She advised she was sending cdot to get traffic controlled, traffic in the left lane was still moving fast, people were honking and going around the semi. My sister was in her Cadillac in front of me stopped with her hazards so traffic

When i took delivery of my vehicle in November of 2022 my rear parking and pedestrian guide lines worked perfectly and a month later they stopped working and is no longer active. Given the huge size of the Cadillac escalade this is major safety issue and could result in a rear collision or a pedestrian being injured. I contacted Cadillac and there is no fix for this and when i start my vehicle a blue hourglass appears on my center info screen

System Failed: Back up lights are not working. Safety Concern: Cannot reverse in dark and putting self, family and others in danger. Problem reproduced at dealership: Fred Beans Cadillac in Bucks County Pennsylvania. Dealership Response to problem: They said GM is aware of the issue and it is related to software issue, no ETA of when it will be fixed however telling me it is safe to drive. No warning lamps however do have a blue hour glass in backup camera (not sure if that is related). "Cannot see anything when reversing as no reverse lights are working". Please see picture, driveway lights are on, front headlights are on, but no lights are working for reverse.

I hooked up a 20' car hauler trailer with trailer brakes to my 2023 Cadillac Escalade and proceeded to go on a trip when immediately I received a message on the dash that said, "service trailer brakes" and then proceeded by another message that says "trailer brakes have been disabled". I took the trailer to a trailer shop where they checked all of the wiring, connections and brakes on the new 2023 trailer and they said everything was working perfectly when they hooked up their electrical device to the trailer. They said the problem was with the 2023 Cadillac Escalade internal brake controller. I took the Escalade to Cadillac of South Charlotte on Dec 30, 2022 and they confirmed that there is a problem with the controller and there is no fix. This is consistent to what I have read on the 2021-2022 GM vehicles that have this controller. This is a safety hazard should anyone try to trailer assuming their brakes are working on their trailer and they do not.

The backup camera has no guidelines. GM has a bulletin but no fix and has not issues a recall. Document ID is 6153943. My dealer has told me they cannot do anything. This is a brand new car! Here is link to forum where frustrated owners have discussed the issue: https://www.cadillacforums.com/threads/backup-camera-grid-lines.1124433/ Here is link to youtube video to illustrate the issue: https://www.youtube.com/watch?v=uUYXcroezZE