2004 Cadillac Escalade EXT

Routine

Owners filed 11 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Service Brakes3
000
Electrical System › Instrument Cluster/Panel2
000
Suspension1
000
Power Train › Automatic Transmission1
100
Engine1
000
Electrical System › Horn1
000
Electrical System1
000
Air Bags1
000

2 safety recalls

Part 573 reports
Structure › Body › Tailgate › Hinge and Attachments04V129000
Filed Mar 17, 20043,662,211 vehiclesGeneral Motors Corp.

Defect. ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES, THE GALVANIZED STEEL TAILGATE SUPPORT CABLES THAT RETAIN THE TAILGATE IN THE FULL OPEN (HORIZONTAL) POSITION MAY CORRODE, WEAKEN, AND EVENTUALLY FRACTURE. IF BOTH CABLES FRACTURED, THE TAILGATE WOULD SUDDENLY DROP AND STRIKE THE TOP SURFACE OF THE REAR BUMPER.

Risk. ANYONE SITTING OR STANDING ON THE HORIZONTAL SURFACE OF THE TAILGATE WHEN BOTH CABLES FRACTURED COULD BE INJURED BY FALLING FROM THE TAILGATE. ON VEHICLES THAT HAVE HAD THE BUMPER REMOVED, THE TAILGATE MAY DROP EVEN LOWER. ADDITIONALLY, IF THERE IS CARGO ON THE TAILGATE THE CARGO MAY FALL OFF IF THE SUPPORT CABLES FRACTURE.

Remedy. DEALERS WILL REPLACE THE CABLES. INTERIM OWNER NOTIFICATION BEGAN ON APRIL 7, 20004. THE RECALL BEGAN ON SEPTEMBER 24, 2004, WHEN REPLACEMENT PARTS WERE AVAILABLE, AND WILL CONTINUE THROUGH OCTOBER 29, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438 OR GMC AT 1-866-996-9463, OR VISIT WWW.MYGMLINK.COM, AND ENTER YOUR VEHICLE IDENTIFICATION NUMBER.

Service Brakes, Hydraulic04V045000
Filed Feb 4, 200468,875 vehiclesGeneral Motors Corp.

Defect. CERTAIN SPORT UTILITY VEHICLES, PICKUP TRUCKS, AND PASSENGER VANS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 135, ?PASSENGER CAR BRAKE SYSTEMS.? SOME OF THESE VEHICLES WERE PRODUCED WITH AN OUT-OF-SPECIFICATION BRAKE HYDRO-BOOST HOUSING RELIEF VALVE BORE.

Risk. CONSEQUENTLY, THE VALVE O-RING SEAL MAY FRACTURE. STEERING EFFORTS MAY BE SLIGHTLY INCREASED WHILE BRAKING OR PARKING. UNDER CERTAIN DRIVING CONDITIONS, A FRACTURED SEAL MAY REQUIRE A SLIGHT INCREASE IN THE APPLIED BRAKE PEDAL EFFORT TO ACHIEVE THE SAME VEHICLE DECELERATION RATE AS PRIOR TO THE SEAT FRACTURE.

Remedy. DEALERS ARE TO REPLACE THE HYDRO-BOOST RELIEF VALVE. THE RECALL BEGAN ON JUNE 18, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339; CHEVROLET AT 1-800-630-2438; GMC AT 1-866-996-9463; OR HUMMER AT 1-866-486-6376.

What owners reported

Newest filings
Service Brakes
Filed Aug 10, 2015142,270 milesNJ

THE BRAKE "LINES FROM THE PROPORTIONING VALVE TO MODULATOR, LINES FROM MASTER CYL TO PROPORTIONING VALVE" HAD TO BE REPLACED. THE QUOTED DESCRIPTION IS FROM THE DEALERS SERVICE INVOICE. ONE OR MORE OF THESE LINES CORRODED THRU AND FAILED WHILE I WAS (LUCKILY) IN MY DRIVEWAY. I HAD FILED A COMPLAINT IN 2012 REGARDING CORROSION FAILURE RELATED TO THE REAR BRAKE LINES AND IN 2013 FOR CORROSION FAILURE RELATED TO THE FRONT BRAKE LINES. ODI NUMBERS ARE AVAILABLE.

Electrical System › Instrument Cluster/Panel
Filed Dec 18, 201455,000 milesCO

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Electrical System › Instrument Cluster/Panel
Filed Jan 8, 2014CO

I HAVE A 2004 ESCALADE EXT AND APPROX. 1 YEAR AGO THE SPEEDOMETER STOPPED WORKING. I CONTACTED CADILLAC AND WAS TOLD IT WAS MY PROBLEM AS THE WARRANTY WAS UP. I JUST READ IN A CAR MAGAZINE THAT MY YEAR OF ESCALADE IS LISTED AS A BAD VEHICLE TO PURCHASE DUE TO SPEEDOMETER BREAKDOWNS. CADILLAC WANTS OVER $500 TO REPAIR THIS AND IT HAS BEEN AN ISSUE THEY HAVE KNOWN ABOUT FOR SEVERAL YEARS. *TR

Service Brakes
Filed Aug 7, 2013119,200 milesNJ

THE DRIVER SIDE FRONT BRAKE LINE CORRODED THRU. THIS IS A LITTLE OVER A YEAR SINCE THE REAR BRAKE LINE CORRODED THRU. *TR

Engine
Filed Apr 2, 2013107,000 milesMI

I DISCOVERED BROKEN/MISSING EXHAUST MANIFOLD BOLTS AT 107K MILES ALTHOUGH I SUSPECT THEY HAVE BEEN MISSING FOR QUITE SOME TIME. I WAS MADE AWARE OF THE PROBLEM BY OTHER CADILLAC, CHEVY, AND GMC OWNERS WITH THE 6.0L ENGINE. UPON HEARING ABOUT THIS ISSUE I INSPECTED MY VEHICLE TO FIND THAT I HAVE MISSING/BROKEN EXHAUST MANIFOLD BOLTS TOO. THIS IS A MAJOR SAFETY CONCERN AS WELL AS EMISSIONS. MANY OWNERS OF THESE VEHICLES WITH THIS ENGINE HAVE HAD MULTIPLE MISSING OR BROKEN MANIFOLD BOLTS, MANY AT MILEAGES OF LESS THAN 50K. EXHAUST TEMPERATURES AT THE EXHAUST MANIFOLD AVERAGE 1200 DEGREES FAHRENHEIT. GASOLINE HAS AN IGNITION TEMPERATURE OF ABOUT 500 DEGREES FAHRENHEIT. WHEN EXHAUST MANIFOLD BOLTS BREAK OR BECOME MISSING THE SEAL IS COMPROMISED BETWEEN THE EXHAUST MANIFOLD AND THE EXHAUST PORT ON THE ENGINE CYLINDER HEAD ALLOWING THESE EXTREMELY HOT EXHAUST GASES TO COME INTO CONTACT WITH MULTIPLE COMPONENTS IN THE ENGINE COMPARTMENT RATHER THAN THROUGH THE EXHAUST SYSTEM AND SAFELY OUT THE TAILPIPE, WHICH IS ROUTED SAFELY AWAY FROM FLAMMABLE COMPONENTS OR COMPONENTS THAT COULD COMPROMISE VEHICLE HANDLING OR BRAKING IF EXPOSED TO THESE TEMPERATURES FROM NORMAL OPERATION. HEAT SHIELDS AS PART OF THE EXHAUST SYSTEM ARE INSTALLED TO SAFELY SHIELD ANY OF THESE COMPONENTS FROM THE EXHAUST SYSTEM TEMPERATURES AS LONG AS THE EXHAUST SYSTEM IS IN GOOD WORKING CONDITION. IN ADDITION THERE ARE OTHER FLUIDS SUCH AS TRANSMISSION FLUID, POWER STEERING FLUID, ENGINE OIL, THAT WILL ALSO BURN IF

Suspension
Filed Mar 4, 2013106,000 milesMA

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, THE REAR SHOCKS SNAPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR SUSPENSION SYSTEM NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 127,000. *TR

Service Brakes
Filed May 14, 2012111,054 milesNJ

LEFT REAR BRAKE LINES RUSTED THROUGH AT THE WHEEL AREA. SIGNIFICANT FLUID LEAKAGE. LINES FOR BOTH REAR BRAKES HAD TO BE REPLACED. *JS

Electrical System
Filed Mar 17, 201055,000 milesKY

PASSLOCK SECURITY SYSTEM FAILURE - VEHICLE TRIES TO START THEN STOPS FIRING. PASSLOCK LIGHT COMES ON AND CANNOT START VEHICLE FOR 10 - 20 MINUTES. THIS HAS OCCURRED 7 TIMES IN 15 MONTHS BEGINNING AT 55K MILES. I HAVE READ SEVERAL COMPLAINTS FROM OWNERS HAVING THE SAME PROBLEM. DEALER REPAIRS ARE NOT PERMANENT. THESE REPAIRS RANGE FROM REPLACING IGNITION CYLINDERS TO SECURITY MODULES. *TR

Power Train › Automatic TransmissionCrash
Filed May 5, 200515,000 milesPA

1ST INCIDENT 1) I WAS GOING TO PARK IN A SPOT BETWEEN TWO BUILDING, ONLY LARGE ENOUGH FOR ONE VEHICLE. I CAME DOWN THE ROAD, WHICH HAS A DECLINE TO IT, AND TURNED RIGHT, INTO THE PARKING SPOT. DUE TO THE ROAD BEING 1 WAY, AND THE PARKING SPOT BEING TIGHT, IT IS IMPOSSIBLE TO TURN THE VEHICLE DIRECTLY INTO THE PARKING SPOT. I TURNED THE VEHICLE AND HAD TO BACK UP TO GO STRAIGHT INTO THE PARKING SPOT. I PRESSED THE BRAKE, SHIFTED INTO REVERSE, AND PRESSED THE GAS PEDAL. MEANWHILE, A LADY WALKED IN FRONT OF MY VEHICLE ON THE SIDEWALK. 2) THE VEHICLE ROLLED FORWARD, EVEN THOUGH THE RPMS WERE AT APPROXIMATELY 2200 RPMS AND THE VEHICLE WAS IN REVERSE. I HIT THE BRAKE, BUT THE VEHICLE HAD ALREADY HIT THE LADY. SHE WAS FORTUNATELY FINE, AND CONTINUED ON HER WAY. 3) I TOOK THE VEHICLE TO THE DEALERSHIP, WHERE THEY TOLD ME IT WAS WORKING WITHIN IN DESIGN PARAMETERS. THEY SAID THERE WAS NOTHING MORE THAT COULD BE DONE. I CALLED CADILLAC CUSTOMER CARE, AND INFORMED THEM OF THE PROBLEM. THEY ALSO SAID AT THE TIME THERE WAS NOTHING THEY COULD DO, AND CHALKED IT UP TO A FLUKE. 2ND INCIDENT 1) I PARKED IN A PARKING LOT AGAIN WITH A DECLINE. ABOUT 2 FEET IN FRONT OF THE VEHICLE WAS A CEMENT POST. I CAME OUT, STARTED THE TRUCK, PRESSED THE BRAKE, AND SHIFTED INTO REVERSE. 2). I PRESSED THE GAS, THE RPMS WERE OVER 2000 RPMS, AND THE VEHICLE ONCE AGAIN DID NOT REVERSE BUT RATHER ROLLED FORWARD INTO THE CEMENT POST, CRACKING MY FRONT BUMPER. AFTER THAT, THE REVERSE ENGAGED AND THE TRUCK STARTED R

Electrical System › Horn
Filed Nov 8, 2004FL

THE HORN DOES NOT ALWAYS SOUND. THERE SEEMS TO BE A BAD CONNECTION IN THE HORN PAD AT THE STEERING WHEEL. IF THE HORN IS NOT USED FOR A WHILE, IT WILL NOT SOUND WHEN YOU NEED IT. BUT AFTER YOU GET IT TO WORK, IT WILL WORK EVERY TIME UNTIL YOU DON'T USE IT AGAIN FOR A WHILE.*AK

Air Bags
Filed Jul 15, 200417,000 milesMI

THE AIR BAG LIGHT CAME ON, THE CONSUMER WENT TO THE DEALER. THE IGNITION WAS TURNED ON/OFF TO SEE IF IT WOULD GO OFF. THE VEHICLE WAS LEFT AT THE DEALERS THE NEXT MORNING. THE AIRBAG LIGHT WENT ON AGAIN THE NEXT WEEK. THERE WAS A PART ORDERED, AND REPLACED. CONSUMER DROVE THE VEHICLE FOR TWO DAYS AND THE AIR BAG LIGHT CAME ON AGAIN. GENERAL MOTORS STATED THAT THE AIRBAG WIRING HARNESS WOULD BE REPLACED BY THEM, HOWEVER NO PARTS ARE AVAILABLE. AS OF THIS DATE THE VEHICLE IS STILL AT THE DEALERS AWAITING REPAIR. *NM

11 of 11 complaints, reproduced as filed.

Across model years

Worst on record: 2002
YearComplaintsRecallsFiresDeathsAssessment
20131300Routine
20121300Routine
20113400Routine
20101300Routine
20093500Routine
200814410Routine
200716520Routine
20060100Routine
20055100Routine
2004 — this page11200Routine
200315220Routine
200222100Routine

Compare every Escalade EXT year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Mar 17, 2004. Source: NHTSA Office of Defects Investigation.