Page 3 of 6 · complaints 101–150 of 280

2011 Buick Regal complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Engine
Filed Nov 13, 201882,500 milesNY

2.4 L 4CYL ENGINE BURNING EXCESSIVE OIL BETWEEN OIL CHANGES

Engine
Filed Nov 2, 201882,000 milesMI

PISTON RING FAILURE CAUSING MASSIVE OIL CONSUMPTION TIMING CHAIN TENSIONER FAILURE

Power Train
Filed Oct 30, 2018SC

I WAS SITTING IN MY BROTHERS YARD WITH MY CAR CRUNK UP AND WHEN I BEGAN TO PUT IT IN REVERSE IT STARTED MAKING A STRANGE NOISE. SO WHEN I PUT IT BACK IN PARK THE NOISE STOPPED. SO I PUT THE CAR BACK IN REVERSE SO I COULD BACK OUT HIS DRIVEWAY, BUT THIS TIME THE CAR WOUND NOT MOVE. SO I PUT IT IN DRIVE TO SEE WOULD IT GO FORWARD AND IT DID FOR MAYBE A HUNDRED FEET BUT IT WOULD NOT SWITCH OUT OF SECOND GEAR.

Engine
Filed Oct 29, 201869,000 milesNV

CHECK ENGINE LIGHT ON. CODE P0011 PRESENT. INDICATING OVER-ADVANCED CAMSHAFT POSITION SENSOR. WHILE PERFORMING A U-TURN, THE VEHICLE DIED/LOST ENGINE POWER AND STEERING LOCKED IN PLACE IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS SPREAD ACROSS THREE LANES, AS I WAS IN THE MIDDLE OF MY U-TURN, WITH ONCOMING TRAFFIC APPROACHING. LUCKILY, I WAS ABLE TO START THE CAR BACK UP AND REGAIN CONTROL JUST AS TRAFFIC NEARED MY POSITION. ALMOST DEADLY SITUATION. ALSO NOTICING ENGINE HESITATION AS WELL AS SHAKING OF THE VEHICLE WHILE IDLING.

Unknown or Other
Filed Oct 18, 2018180,000 milesMI

ON 10/17/2018, I WAS LEAVING OUT OF MY WORKPLACE PARKING LOT, WHILE PULLING ON TO THE ROADWAY. MY SUNROOF EXPLODED SENDING GLASS ALL OVER MYSELF AND INSIDE OF MY VEHICLE AND I IMMEDIATELY PULLED OVER TO SEE A GAPING HOLE IN MY SUNROOF.

Electronic Stability Control (esc)
Filed Oct 1, 201884,000 milesMA

TAMARA RECALL; MY BUICK REGEAL IS 2011 WITH 84000 MILEAGE. A FRUSTRATING ROTTING/GRANDING NOISE COMES OUT FROM THE ENGINE FROM THE CAR IGNITION TURN ON TO ACCELERATING FR0-25MPH, BEFORE THE ANNOYING NOISE STOP. ENGINE ALSO MISFIRE AND CAR DIES WHEN IT LIKES; STABILITY CONTROL INDICATE ON THE SCREEN. WHEN CHECK ONLINE, LOTS OF PEOPLE HAVE COMPLAINED ABOUT THE SAME PROBLEM AND HOW DIFFICULT FOR IT TO BE RESOLVE AS MANY THINGS BROCKEN CAN CAUSE THE PROBLEMS.

Service Brakes
Filed Sep 20, 201863,800 milesIL

BRAKE PEDAL STAY DOWN AND DOES NOT RELEASE CAUSING HEATING AND REDUCE ACCELERATION. IT IS A SAFETY ISSUE DURING FAST MOVING AND CAN'T PREDICT THE CAR MOVEMENT. BRAKE AND ACCELERATOR PEDAL ASSEMBLY NOT DESIGN TO WORK IN A WIDE RANGE OF TEMPERATURES. IT IS SERIOUS DANGER IN THE HIGHWAY DRIVING.

Power Train
Filed Sep 12, 201847,500 milesFL

VEHICLE HAD 45000 MILE'S WHEN I BOUGHT IT IN OCT 2017 AND NOW HAS 47500 MILES. CAR HAD NO PROBLEMS AND DROVE AND LOOKS LIKE NEW. LAST WEEK (09/07/18) IT STARTED BUCKING GOING DOWN ROAD AT @30MPH, THEN WOULD JUMP INTO GEARS AT STOP. THEN DID NOT WANT TO GO INTO REVERSE. WOULD NOT SHIFT OUT IN FORWARD GEARS. MANUAL WOULD NOT WORK EITHER. WE WERE STUCK IN TRAFFIC AT BUSY INTERSECTION...ALL IN ABOUT 10 MINUTES TIME. LIMPED TO AAMCO TRANSMISSIONS AND LEFT IT...DIAGNOSIS WAS NEEDED TO REBUILD TRANSMISSION..COST;3400.00 HAVE READ THIS HAS HAPPENED ON OTHER 2011 MODELS. SHOULD HAVE BEEN A RECALL..45000 MILES IS STILL LIKE NEW AND THIS SHOULD HAVE AND COULD HAVE BEEN AVOIDED..I WAS LUCKY TO HAVE NOT BEEN IN AN ACCIDENT. WAS JUST DRIVING NORMAL IN CITY WHEN HAPPENED.

Service Brakes
Filed Sep 8, 2018MD

A LOT OF PRESSURE IS NEEDED IN ORDER FOR THE BRAKE LIGHT TO ILLUMINATE. THE BRAKE LIGHT ONLY ILLUMINATES WHEN AT A COMPLETE STOP BUT NOT WHEN GRADUALLY ATTEMPTING TO SLOW DOWN AND STOP. I HAVE HAD MY CAR AT A REPAIR SHOP AND DURING THE DISCUSSION I WAS TOLD THAT I WOULD HAVE TO ADD MORE PRESSURE TO THE BRAKES FOR THE BRAKE LIGHT TO ILLUMINATE. THIS COULD CAUSE A SERIOUS ACCIDENT BECAUSE CARS BEHIND ME ARE NOT ALLOWED ENOUGH TIME TO STOP IN AN APPROPRIATE TIME. I HAVE BEEN STOPPED BY THE POLICE ON SEVERAL OCCASIONS FOR THIS ISSUE ONLY TO FIND OUT THAT MORE PRESSURE IS NEEDED ON THE BRAKES FOR THE LIGHT TO ILLUMINATE. THIS IS NOT GOOD AND MAKES ME FEAR FOR MY SAFETY.

Service Brakes
Filed Aug 20, 201863,000 milesIL

AFTER THE CAR SITTING IN THE SUN, DRIVING IN SLOW TRAFFIC THE CAR IS RUNNING ROUGH, THE GAS MILLAGE DROPPED, THE BRAKE MAKING NOISE WHEN YOU STOP. WHEN ACCELERATE THERE IS GRINDING NOISE. I PULLED TO THE SIDE AND TURN OFF THE CAR FOR FIVE MINUTES, I START THE CAR AND IT RUN AS NORMAL. THIS WAS HAPPENING BEFORE FOR 2 MONTH. TAKE IT TO THE DEALER 3 TIMES, THEY ADVISE THERE IS NOTHING WRONG. LAST TIME THEY CLEAN THE BEARINGS AND IT DID NOT HELP. FINALLY THEY ADVISE TO REPLACE THE MODULAR FOR THE BRAKE AND THE ACCELERATOR AND IT REQUIRED REMOVE THE DASH BOARD AND LOT OF LABOR TIME. THEY ARE NOT SURE 100% IT WILL WORK AS IT IS NOT SHOWN ON THE SCAN

Electrical System2 injured
Filed Aug 17, 201870,000 milesMI

THE THROTTLE BODY HAS A DEFECT WHICH SHUTS OFF ALL POWER TO VEHICLE WITH NO NOTICE. THE ENGINE AND TRANSMISSION LOCK UP YOU LOSE ALL STEERING CONTROL AND NO BRAKES. ALSO NO LIGHTS SO WHEN IT HAPPENS AT NIGHT IT IS PITCH BLACK. GM DOES KNOW ABOUT THE PROBLEM AND WHEN I QUESTIONED THEM ABOUT THE LOSS OF LIFE LIKE WHAT HAPPEND WITH THE CHEVY CRUZE ALL MEMBERS OF GM ARE TOLD TO HANG UP THE PHONE. IT HAS HAPPEND ON SEVERAL OCCASIONS AND THE DEALERSHIP SENT ME BACK ON THE ROAD KNOWING THE PROBLEM. DEALER REP SAID IF I WAS A BETTER CUSTOMER THAY MAY HAVE DONE MORE FOR ME.

Service Brakes
Filed Jul 21, 201859,500 milesMI

THE BRAKE PEDAL DOES NOT RETURN WHEN INTERIOR TEMPERATURES ARE VERY HIGH CAUSING BRAKES TO DRAG AND POTENTIALLY OVERHEAT AND PREMATURELY WEAR. IT WAS FIRST NOTICED WHEN ENTERING VEHICLE AFTER BEING PARKED FOR A WHILE.

Engine
Filed Jun 6, 2018115,000 milesMI

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ENGINE FAILURE WHILE REVERSING OUT OF A PARKING SPACE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO LA FONTAINE BUICK GMC OF ANN ARBOR (500 AUTO MALL DR., ANN ARBOR , MI 48103, (734)7079368) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FRACTURED AND CAUSED THE ENGINE TO SEIZE. IN ADDITION, METAL SHAVINGS WERE FOUND IN THE ENGINE. THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

Engine
Filed Jun 6, 2018WI

WE ARE BIG FANS OF OUR BUICK'S, AS OF NOW WE'VE OWNED THREE AND HAVE HAD NO PROBLEMS. BUT NOW WITH ONLY 87,000 MILES ON IT THE TIMING CHAIN GUIDE TENSIONER HAS TO BE REPLACED. IT WAS DIAGNOSED IN AN EMISSIONS TEST. WE'VE LOOKED ON LINE FOR A RECALL AND ALL WE SEE ARE SO MANY OTHERS WITH THE SAME ISSUE AND NO HELP. THIS IS EXTREMELY FRUSTRATING TO US AS BUICK OWNERS . I'M ASKING THAT YOU RECALL THIS ISSUE AND KEEP US BUICK OWNERS. IT'S A VERY COSTLY ISSUE TO REPLACE AND FOR LESS THAN 90,000 MILES ON OUR REGAL THAT'S NOT NORMAL. I AM ASKING YOU TO CONTRIBUTE/REIMBURSE US FOR AT THE VERY LEAST A PORTION OF THE COST. WITH A BABY ON THE WAY WE HAD NO CHOICE BUT TO TAKE IT IN FOR THE REPAIRS. WE'D LOVE TO CONTINUE WITH PURCHASING BUICKS IN THE FUTURE BUT IF THIS WILL NOT BE LOOKED INTO WE WILL HAVE TO RETHINK GM PRODUCTS. PLEASE HELP ALL YOUR LOYAL CUSTOMERS. WHATEVER YOU CAN DO WILL BE GREATLY APPRECIATED..

Seats
Filed May 26, 2018CT

HI, I'M WRITING TO FILE A SAFETY COMPLAINT. THE BUICK DEALERSHIP WILL NOT PERFORM THE MANUFACTURER SAFETY RECALL FREE OF CHARGE. GM RECALL NUMBER: 2030710 NHTSA RECALL NUMBER: 16V517 INOPERATIVE POWER SEATS, SEAT FIRES AND SEAT HEATING MODULE CONNECTOR MELTING THE DEALERSHIP STATED WE WOULD NEED TO PAY $700 TO REPAIR THE PASSENGER SEAT'S INOPERATIVE MOTOR BEFORE THEY COULD PERFORM THE RECALL. THE OTHER RECALL ON THIS VEHICLE WAS NOT PERFORMED. BUICK RECALL NUMBER: N120212 NHTSA RECALL NUMBER: 12V484 TURN SIGNAL LAMP OUTAGE INDICATOR NOT WORKING HOW SHOULD I PROCEED? THANK YOU!

Engine
Filed May 24, 201878,000 milesNE

TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A LOUD WHINING NOISE. THE VEHICLE WAS TAKEN TO COPPLE CHEVROLET GMC IN LOUISVILLE, NEBRASKA WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND WAS ALSO REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.

Exterior Lighting
Filed Apr 24, 2018TX

I HAVE HAD THE HEADLIGHTS REPLACED TWICE. WHERE YOU PLUG IN THE HEADLIGHT (LOW BEAM), IT MELTS AND THE HEADLIGHT WILL NOT WORK ANYMORE.

Exterior Lighting › HeadlightsFire
Filed Mar 27, 201859,000 milesCA

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE HEAD LAMP FAILED TO ILLUMINATE. THE CONTACT REMOVED THE ASSEMBLY AND FOUND THAT THE PLUG THAT CONNECTS TO LIGHT BULB WAS MELTED. THE CONTACT CALLED THE DEALER KEN FOWLER BUICK OF UKIAH CALIFORNIA AND WAS ADVISED THAT THEY DID NOT SELL JUST THE PLUG; THE ENTIRE ASSEMBLY HAD TO BE PURCHASED. . THE FOLLOWING WEEK THE SAME FAILURE OCCURRED, BUT ON THE PASSENGER SIDE AND THE PLUG WAS BURNED INTENSIVELY, THAT EVEN THE HARNESS WAS MELTED ON THIS OCCASION. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. *TT *CN

Electrical System
Filed Jan 25, 2018KY

THE VEHICLE SEEMS TO WANT TO CUT OFF WHILE AT A TRAFFIC LIGHT! I SIMPLY DO NOT UNDERSTAND WHY THE ENGINE SEEMS TO BE SO LOUD. I HAD BOTH SHOCKS AND STRUTS REPLACED AFTER PURCHASING THIS VEHICLE. THE ENTIRE FRAME SEEMS TO NOSE DIVE OR "WANDER" WHILE I AM DRIVING ON THE HIGHWAY, TOTALLY UNCOMFORTABLE FEELING. TIRES ARE BASICALLY NEW I JUST DON'T KNOW WHAT SEEMS TO BE GOING ON WITH THIS CAR!

Engine
Filed Jan 17, 201835,564 milesOH

UNEXPLAINED ENGINE STALLING; ROUGH IDLE AND NOISE ON START. VEHICLE SPUTTERS

Engine
Filed Jan 17, 201835,943 milesOH

BROKEN PURGE VALVE

Engine
Filed Jan 17, 201858,161 milesOH

ENGINE NOISE AT START-UP AND IDLE; EXCESSIVE OIL CONSUMPTION

Engine
Filed Jan 17, 201848,507 milesOH

VEHICLE RUNNING ROUGH AND STALLING; 2ND REPLACEMENT OF TIMING CHAIN, FUEL PUMP TENSIONER/BELT

Engine
Filed Jan 17, 201870,703 milesOH

VEHICLE STILL STALLING; REPLACED BELT AND TENSIONER 3RD TIME SINCE AUG 2014

Power Train
Filed Jan 11, 2018102,000 milesWI

BOUGHT MY CAR FROM A REPUTABLE DEALER. THE CAR WAS A FUN TOY FOR ME TO DRIVE. MY 2011 REGAL APPARENTLY HAD HAS A TRANSMISSION PROBLEM. THE SHOP SAYS NEEDS A NEW TRANSMISSION BECAUSE EVERYTHING IS SEALED AND CAN'T BE SERVICED. ANYWAY MULTIPLE TIMES I'M ON THE ROAD AND IN TOWN AND THE CAR DRIVES OKAY, BUT AS SOON AS MERGE ONTO THE HIGH WAY THE CAR STALLS. HERES WHAT HAPPENS AS SOON AS I MERGE ONTO THE HIGH WAY THE RPM'S GO WAY UP. THE TRASSMISSION IS STALLED.THE CAR WON'T ACCELERATE. MULTIPLE TIMES I'VE ALMOST HAD AN ACCIDENT. THE INSTRUMENT CLUSTER HAS "D" FLASHING AND ENGINE LIGHT IS OFF. I PULL OVER THE SIDE OF THE ROAD TURN THE CAR OFF, AND THEN RESTART THE CAR AND THEN IT WORKS AGAIN. THIS SUCKS. IT HONESTLY A 50 50 CHANCE THE CAR TRANSMISSION WILL STALL WHEN I MERGE ONTO THE HIGHWAY. I FEEL THIS IS A RECALL ISSUE. MANNY PEOPLE HAVE COMPLAINED ABOUT THIS RECENTLY AROUND THE SAME MILLAGE OF MINE. AROUND 100,000 MILES. ONLY PROBLEM IS BUICK TAKES BLAME ON THE SAME PROBLEM WITH THE ENCLAVE,BUT NOT THE REGAL. WHAT A SHAME.

Engine
Filed Jan 8, 201869,926 milesOH

TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SEIZED AT A RED LIGHT AND NEVER RESTARTED. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND DISRUPTED THE ENGINE, LEAVING THE VEHICLE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS VISUALLY DIAGNOSED. THE VISUAL DIAGNOSIS DETERMINED THAT THE FAILURE PART WAS THE TIMING CHAIN. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 69,926. *TT *TR

Engine
Filed Dec 15, 2017156,000 milesMI

I PREVIOUSLY REPORTED AN ISSUE IN 2016 WITH ENGINE FAILURE DUE TO TIMING CHAIN FAILURE WHERE I WAS DRIVING DOWN THE HIGHWAY IN HEAVY TRAFFIC AND IMMEDIATELY THERE WAS ENGINE FAILURE, LOSS OF POWER AND WAS PUT IN A VERY UNSAFE POSITION. AFTER I COASTED MY CAR, WITH 4 WAYS ON, TO THE SIDE OF THE ROAD I CALLED A TOW TRUCK WHICH TOWED ME TO THE NEAREST GM DEALER WHICH WAS VICTORY CHEVY IN MILAN MICHIGAN. AFTER SOME DIAGNOSIS THEY INFORMED ME OF THE COMPLETE TIMING CHAIN FAILURE AND INTERNAL ENGINE DAMAGE. AT THE TIME I HAD 111K MILES ON THE ODOMETER. I WAS INFORMED THE CAR NEEDED A COMPLETE REBUILD AND I VOICED MY DISPLEASURE ABOUT THE FAILURE SO SOON AFTER THE EXPIRATION OF THE 100K WARRANTY. WHAT GM DID AGREE TO WAS TO SPLIT THE REPAIR 60-40 WHERE I WAS RESPONSIBLE FOR APPROX. $2700 OF THE REBUILD. AT THAT TIME I COMPLAINED ABOUT THE REBUILD VERSUS A NEW MOTOR AND WAS TOLD THAT WAS ALL THEY WOULD OFFER ME. I AGAIN COMPLAINED THAT IF IT'S REBUILT I WILL BE BACK IN WITH THE SAME ISSUE IN THE FUTURE SO HERE I AM LESS THAN 18 MONTHS AFTER A REBUILT MOTOR I TAKE THE CAR TO THE DEALER FOR A LOUD NOISE ON STARTUP AND SMELL OF AN OIL LEAK. THE DEALER NOW TELLS ME THE TIMING CHAIN NEEDS REPLACED AGAIN ALONG WITH A TOP END REBUILD COSTING APPROX. $4500 ALTHOUGH THERE IS NO DRIVABILITY ISSUE WITH THE CAR. SO I CALLED GM CUSTOMER CENTER AND SPOKE WITH THE SUPPOSED "HEAD SERVICE ADVISOR" AND WAS TOLD BY HIM THAT SINCE THE CAR IS OUT OF THE 12 MONTH WARRANTY THEY WOULD OFFER NO ASSISTANCE. I

Engine
Filed Dec 12, 201790,000 milesSC

THE MORNING OF DEC 8 I WAS PULLING INTO MY JOB PARKING LOT AND THE ENGINE SHUT OFF 3 TIMES. AFTER WORK ON THE WAY HOME I NOTED A ROUGH IDLE. I PULLED INTO A GAS STATION AND IT SHUT OFF AGAIN. I WAS ABOUT 100 YARDS FROM MY GM DEALERSHIP SO I PARKED IT THERE FOR SERVICE/REPAIR THE NEXT DAY. I WAS CALLED ON THE 10TH AND WAS TOLD IT WAS THE TIMING CHAIN AND THIS REPAIR WOULD COST APPROX. $2200. I WAS THEN TOLD ON THE 12TH THAT THE TIMING SPROCKET AND CAM SHAFT WOULD HAVE TO BE REPLACED ADDING COST TO THIS POOR MATERIAL OR POOR WORKMANSHIP. I REMEMBER A RECALL ON A ENGINE EARLIER IN THE YEAR THAT I THOUGHT THE DEALERSHIP REPAIRED WHICH I BELIEVE WAS SOMETHING INVOLVED WITH THE CAM SHAFT BUT I KNOW THEY HAD TO GO INTO THE ENGINE. THIS SHUTTING OFF WHILE THE VEHICLE IS IN OPERATION REALLY SCARED ME AND THE CAM SHAFT, CAM SHAFT SPROCKET AND TIMING CHAIN SHOULD HAVE BEEN MADE OF A BETTER MATERIAL, A STRONGER MATERIAL. $2000 SPENT EARLIER PLUS THE $2200 ESTIMATED NO I COULD HAVE PURCHASED AN ENGINE FOR $4200. MY VEHICLE IS CURRENTLY AT BURNS CHEVROLET BEING REPAIRED SINCE DEC 8TH. THIS IS A REAL SAFETY ISSUE THAT SHOULD BE LOOKED INTO.

Exterior Lighting
Filed Dec 8, 2017118,000 milesTX

'TAKATA RECALL' LOW BEAM HEADLIGHTS STOPPED WORKING. BUT HIGH BEAM WORKS JUST FINE.

Electrical SystemFire
Filed Nov 22, 201752,000 milesIN

THIS VEHICLE HAS A RECALL FOR ELECTRICAL SYSTEM IN SEATS. PARTS WERE UNAVAILABLE. IT DIED AND THEN CAUGHT FIRE ON THE SIDE OF THE ROAD. AND WAS TOTALLED. GM DENIES ALL LIABILITY AND REFUSES TO OFFER ANY COMPENSATION.

Engine
Filed Nov 14, 201796,351 milesWI

TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 40 MPH, THERE WAS A MISFIRE IN THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN FRACTURED AND CAUSED SEVERE DAMAGE TO THE ENGINE. THE VEHICLE WAS THEN TOWED TO COUNTRYSIDE GM (N8167 KELLOM RD, BEAVER DAM, WI 53916, (920) 885-3301) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,351.

Air Bags
Filed Nov 6, 201723,000 milesPA

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDNENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECM, CRANK SENSOR, AND MASS AIR FLOW SENSOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

Engine
Filed Oct 25, 201732,000 milesCA

THE CAR STALLS WHEN SHIFTING GEARS. AT FIRST, IT WAS ONLY WHEN I WAS STOPPED THEN BEGAN TO DRIVE AND THE CAR WAS SHIFTING INTO FIRST GEAR. HOWEVER, IT RECENTLY GOT WORSE. I WAS RECENTLY ON THE FREEWAY AND WHEN I REACHED 60 MPH, IT STALLED, BEGAN TO SHAKE, AND DECREASE IN SPEED. IT WOULDN'T LET ME ACCELERATE. ONCE I GOT OFF THE FREEWAY AND REACHED UNDER 10 MPH, IT BEGAN TO WORK AGAIN BUT STILL STALLED EVERY TIME IT SHIFTED GEARS. I'VE TAKEN IT TO THE DEALER AND THEY SAY THEY CAN'T FIND ANYTHING WRONG WITH IT.

Electrical System › Wiring
Filed Oct 5, 2017ID

2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO WIRING HARNESS SAFETY RECALL.*LD THE CONSUMER REQUESTED TO REIMBURSED FOR REPAIRS MADE TO THE VEHICLE. UPDATED 10/05/2017*JS

Service Brakes
Filed Oct 3, 201711,970 milesUT

VEHICLE HAD RECALL 12212"A" PERFORMED IN OCT OF 2014 AT DELARSHIP, THIS RESULTS IN SOMETIMES IF NOT EVERY TIME OF A MIS-CALIBRATED BRAKE POSITION SENSOR. THE MIS-CALIBRATION RESULTS IN MY VEHICLE REQUIRING THE BRAKE PEDAL TO BE DEPRESSED ALMOST TO THE FLOOR BEFORE THE PARK POSITION DISENGAGEMENT SENSOR IS ACTIVATED. IT IS AT THIS POINT WHEN THE BRAKE LIGHTS ARE ACTIVATED. THIS EXTRA PEDAL TRAVEL RESULTS IN ME BEING ABLE TO COME TO A RAPID STOP FROM 85 MILES AN HOUR ON THE FREEWAY WITHOUT ANY REAR BRAKE LIGHTS ACTIVATING. THE BRAKE LIGHTS ARE NOT INTERMITTENT, THEY ACTIVATE EVERY TIME THE PEDAL IS PRESSED FAR ENOUGH, WHILE DRIVING THIS IS ONLY AT THE POINT WHEN ABS WOULD BE ACTIVATED UNDER EMERGENCY BRAKING. BUICK/GMC IS AWARE THIS IS THE CASE AND ISSUED RECALL 12212"B" ON OCT 11, 2016 WHICH READS: "THIS BULLITEN HAS BEEN REVISED TO INCLUDE A NOTE BEFORE STEP 4 OF THE SERVICE PROCEDURE. PLEASE DISCARD ALL COPIES OF BULLITEN 12212A." THE NOTE STATES: "THE BRAKE PEDAL POSITION SENSOR CALIBRATION MUST BE PERFORMED AFTER THE BRAKE PEDAL POSITION SENSOR,BCM,ECM, OR HPCM HAVE BEEN SERVICED." BUICK/GMC HAS NOT INFORMED DRIVERS UNDER THE ORIGINAL 12212A RECALL THAT THEIR BRAKE LIGHTS WILL NOT ACTIVATE BECAUSE OF THIS RECALL SERVICE AND HAVE REFUSED TO HONOR THIS NEWLY UPDATED PROCEDURE ON MY VEHICLE AND SHOWS AS "COMPLETE" ON NTHTSA WEBSITE. BOTTOM LINE THE ORIGINAL BOTCHED 12212A RESULTS IN BRAKE LIGHTS NOT ACTIVATING AND ANYONE THAT HAD 12212A DONE SHOULD GET 12212B NOTIFICATION AND

Structure › Body1 injured
Filed Sep 18, 2017100,000 milesCA

CHROME PEELING OFF INTERIOR DOOR HANDLES RESULTING IN SHARP EDGES THAT CAUSE DEEP CUTS ON MY PASSENGERS FINGERS AS WELL AS MINE.

Electrical System
Filed Sep 15, 2017NC

PASSENGER RIGHT REAR WINDOW FREQUENTLY JUMPING TRACK: WAS REPLACED UNDER WARRANTY 10/16/13, REPLACED REGULATOR AND PUT BACK ON TRACK 05/30/17 AND 06/13/16

Visibility/Wiper
Filed Sep 12, 2017105,000 milesCA

TRAVELING ON FREEWAY APPROX. 5:45AM, ABOUT 72 DEGREES, SUNROOF AJAR (TILTED APPROX 1") BUT NOT FULLY OPENED. SUDDEN LOUD EXPLOSION OF SUNROOF GLASS. FIRST THOUGHT PROJECTILE, POSSIBLY BULLET. UPON STOPPING AND INSPECTING, NO FOREIGN OBJECT IN CAR AND VERY LITTLE GLASS. APPEARS MOST OF THE GLASS EXPLODED OUTWARD. IN ADDITION TO SHATTERED GLASS, STRESS CRACKS APPEAR IN REMAINING GLASS.

Power Train
Filed Sep 6, 201777,710 milesIN

I'M WRITING ABOUT A CONCERN I HAVE REGARDING THE TRANSMISSION DESIGN FOR THE 2011 BUICK REGAL. I PURCHASED MY CAR FROM A REPUTABLE DEALER WITH A CLEAN CAR FAX IN 2014. THE CAR HAD ROUGHLY 45,000 MILES ON IT, AND EVERY BIT OF MAINTENANCE HAS BEEN PERFORMED AT THE APPROPRIATE INTERVALS SINCE I PURCHASED IT 3.5 YEARS AGO. DURING THE TIME THAT I'VE OWNED MY CAR, I HAVE PUT AN ADDITIONAL 30,000 MILES ON IT TOTAL. I HAVEN'T DRIVEN IT ON THE HIGHWAY SINCE JULY OF 2015, AND MY TRIPS ARE SHORTER THAN 4 MILES ONE WAY. ON MY WAY TO WORK A COUPLE OF WEEKS AGO, MY TRANSMISSION COMPLETELY FAILED WITHOUT WARNING. I WAS ALMOST BROADSIDED TWICE, TURNING LEFT AROUND A ROUNDABOUT. I WAS DRIVING ROUGHLY 30MPH, AND WITHOUT WARNING IT LOST POWER. THE "CHECK ENGINE" LIGHT FLASHED, AND THE CAR STALLED TRYING TO SWITCH GEARS AS I ACCELERATED. WHEN I WENT TO PUT IT IN PARK, IT WILL SLIDE INTO REVERSE BUT DOESN'T MOVE IN ANY DIRECTION. I WAS FORCED TO PUSH IT UPHILL IN A PARKING GARAGE, SO MY TOW TRUCK DRIVER COULD COME AND TOW IT TO MY MECHANIC. I HAD IT TOWED TO MY MECHANIC, WHO INFORMED ME THAT THIS DESIGN HAS A FATAL DESIGN FLAW CAUSING THE TRANSMISSION TO FAIL. THE ENCLAVE HAS BEEN RECALLED AS WELL FOR EXACT SAME FAILURE. I THEN GOT A SECOND OPINION FROM HIS TRANSMISSION EXPERT, WHO WAS DUMBFOUNDED I WAS NEEDING TO REPLACE A TRANSMISSION IN A CAR THAT HAS ACCUMULATED 30,000 MILES TOTAL IN 4 YEARS TIME. BOTH MY MECHANIC AND MY TRANSMISSION EXPERT INFORMED ME THAT THE ENCLAVE HAD BEEN RECALLED FOR T

Tires
Filed Aug 25, 2017PA

PIRELLI PZERO NERO ALL SEASON TIRES. P235/50ZR 18 97W 45,000 MILE WARRANTY. THIS WAS MY 1ST PURCHASED OF THIS BRAND OF TIRE IN 2015. AFTER ONLY ABOUT 15,000 IN 2016, I WAS INFORMED THE TIRES WERE BALD AND NEEDED REPLACED. I WENT BACK TO PLACE OF PURCHASE & PIRELLI GAVE ME A DISCOUNT FOR SAME TYPE OF TIRE AS REPLACEMENT, 4/8/2016. I NOW HAVE BEEN TOLD THESE TIRES NEED REPLACED AGAIN TO TIRE WEAR. I HAVE BEEN GETTING ALL TIRES ROTATED EVERY 3 MONTHS, SINCE I OWNED ANY CAR WITH ANY TIRES. TELEPHONE STARTING 8-7-2017 WERE NEVER RETURNED TO DISCUSS STATED TIRES. I FOUND CONTACT INFO ON BBB WEB PAGE, LEFT MESSAGES FOR CUSTOMER SERVICE AS WELL AS 2 INDIVIDUALS NAMED AS PRODUCT/MARKETING. NO RETURN CALLS.I ALSO TOOK A SCREEN SHOT OF THE BBB WHICH REFLECTED CUSTOMER COMPLAINTS IN REFERENCE TO THE WARRANTY ISSUES WITH PIRELLI TIRES. AND EMAILED IT TO PIRELLI COMPANY. I RECEIVED A CALL FROM AN INDIVIDUAL IN CUSTOMER SERVICE, OFFERED SAME TIRES AT ANOTHER DISCOUNT, I STATED THAT WAS NOT ACCEPTABLE, AS THE QUALITY, DEPENDABILITY AND SAFETY IS THE ISSUE. HE SAID THERE WAS NO OTHER OPTION. I THEN RECEIVED A CALL FROM A MARKETING INDIVIDUAL, WE HAD A LONG CONVERSATION ABOUT HOW I ROTATE TIRES EVERY 3000 MILES AND HIS TIRES WERE DEFECTIVE, HE REQUESTED I EMAIL HIM THE INVOICE & PHONE LOG. AFTER A FEW DAYS I HAD TO CONTACT HIM, HE INSINUATED I DID NOT TAKE PROPER CARE OF THE TIRES AND ONLY A SMALL PORTION OF THE TOTAL COST WOULD BE REFUNDED. NHTSA NEEDS TO KNOW ABOUT THESE TIRES, THEY DO NOT E

Service Brakes
Filed Aug 10, 201739,562 milesNJ

VEHICLE WAS BEING DRIVEN OFF OF MAIN HIGHWAY INTO A SHOPPING CENTER PARKING LOT WHEN THE ENGINE SHUT OFF CAUSING THE VEHICLE TO LOSE POWER STEERING AND BRAKES. VEHICLE WOULD NOT RESTART AND NEEDED TO BE TOWED TO LESTER GLENN BUICK THAT NIGHT. THE NEXT DAY AFTER SITTING IN THE DEALERSHIP PARKING LOT, THE VEHICLE WAS ABLE TO START AND THE DEALERSHIP STATED THEY WERE"UNABLE TO DUPLICATE THE PROBLEM" AND FOUND NOTHING WRONG WITH THE VEHICLE. I PRESENTLY OWN TWO(2) 2011 BUICK REGAL AND BOTH HAVE EXPERIENCED THIS SAME PROBLEM WITH LOSS OF STEERING AND BRAKING. I HAVE CONTACTED G M NUMEROUS TIMES AND HAVE RECEIVED NO CALLS BACK FROM THEIR "SENIOR " ADVISER. HAVE ALSO READ ABOUT SIMILAR COMPLAINTS ON THE INTERNET WITH THESE VEHICLES. HOPEFULLY G M WILL ADDRESS THIS SERIOUS SAFETY ISSUE BEFORE SOMEONE GETS SERIOUSLY HURT

Service Brakes
Filed Aug 9, 201769,579 milesNJ

VEHICLE HAS 69,579 MILES. WHILE TURNING ONTO SIDE STREET OFF OF MAIN ROAD, ENGINE SHUT OFF CAUSING LOSS OF POWER STEERING AND BRAKES. VEHICLE WAS ABLE TO BE RESTARTED AFTER A MINUTE AND DRIVEN HOME. VEHICLE WAS TAKEN TO LESTER GLENN BUICK DEALERSHIP FOR THIS PROBLEM . THE DEALERSHIP WAS "UNABLE TO DUPLICATE THE PROBLEM" AND THERE WERE NO CODES SHOWING A PROBLEM. I WAS TOLD THAT THE ISSUE WAS THAT THE VEHICLE WAS 100 MILES OVERDUE FOR AND OIL CHANGE AND WAS A LITTLE LOW ON OIL. WHEN I QUESTIONED THIS I WAS TOLD IT IS A "SAFETY FEATURE" TO PROTECT THE ENGINE FROM DAMAGE BECAUSE OF LOW OIL. I ASKED IF IT WAS A "SAFETY FEATURE" THAN WHY WAS MY SON ABLE TO RESTART THE VEHICLE WITHIN A MINUTE. STILL HAVE NOT RECEIVED AN ANSWER. I HAVE MADE NUMEROUS CALLS TO G M ABOUT THIS ISSUE BUT ALL I HAVE GOTTEN WERE TWO CALLS TO MY HOUSE PHONE WHEN I WAS NOT HOME WHEN I SPECIFICALLY LEFT MY CELL PHONE NUMBER TO BE CALLED. I HAVE CALLED AN ADDITIONAL THREE TIMES AND LEFT A MESSAGE FOR A SENIOR ADJUSTER TO CALL ME BACK AND STILL HAVE NOT RECEIVED A RESPONSE. AS LUCK WOULD HAVE IT, I OWN TWO 2011 BUICK REGALS AND MY DAUGHTERS CAR IS EXPERIENCING THE SAME ISSUES, BUT THAT WILL BE LISTED AS ANOTHER COMPLAINT . APPEARS TO BE MULTIPLE ISSUES ON THE INTERNET WITH THIS SAME CONCERN, BUT NOTHING SEEMS TO GET DONE

Electrical System
Filed Jul 19, 2017SC

2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO BATTERY CABLE WIRES INSULATION DAMAGES CAUSED ELECTRICAL SHORT FROM FUSE BOX . CONSUMER SEEKS REIMBURSEMENT FOR POWER SEATS WIRING HARNESS RECALL NOTICE REPAIRS. *SMD UPDATED 7/19/17*JS

Power Train
Filed Jul 19, 201748,000 milesCA

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE'S SHIFTER WAS NOT FUNCTIONAL. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE'S WAS TOWED TO A LOCAL BUICK DEALER WHERE THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

Power Train
Filed Jul 13, 2017120,000 milesMI

WHILE MERGING ONTO A BUSY HIGHWAY, THE TRANSMISSION WOULD NOT SHIFT INTO 3RD GEAR. IT LOST POWER AND ALMOST CAUSED AN ACCIDENT. THERE WAS NO PREVIOUS WARNING OF A TRANSMISSION PROBLEM. THE TRAFFIC WAS HEAVY BECAUSE OF THE HOLIDAY WEEKEND. WITH LITTLE ROOM TO MERGE, I ATTEMPTED TO SPEED UP WITH TRAFFIC WHEN IT FAILED. I WAS FORCED TO PULL OVER AND LIMP ALONG THE SIDE OF THE ROAD IN SECOND GEAR UNTIL THE NEXT EXIT WITH CARS FLYING BY AT 70-80 MPH. THIS WAS CAUSED BY THE "WAVE PLATE" IN THE TRANSMISSION COMING APART ACCORDING TO THE TRANSMISSION SHOP. THEY ALSO SAID THIS IS A VERY COMMON PROBLEM WITH THESE TRANSMISSIONS. BUICK KNOWS ABOUT THIS PROBLEM AS LISTED IN 2007-2009 RECALLS BUT DOES NOT DO ANYTHING FOR 2011 MODELS. THERE IS ALSO A PIA BULLETIN PI0780A FOR THIS EXACT SAME PROBLEM AND MODEL YEAR. GM REFUSED TO TAKE RESPONSIBILITY FOR IT. THERE ARE SEVERAL FORUMS WITH THE SAME PROBLEM. IT IT GOING TO GET SOMEONE KILLED.

Electrical System
Filed Jul 12, 201761,000 milesFL

LAST NITE, 9:30 PM WE CAME OUT OF PUBLIX PARKING LOT DOING AN EASY LEFT. THE ENGINE SHUT OFF, ALL LIGHTS LIT UP ON DASH AND CENTER CONSOLE LIT UP SAYING "LOWER DRIVER WINDOW.." FOLLOWED BY "LOWER PASSENGER WINDOW"!! WE COASTED TO SIDE OF ROAD, PUT IT IN PARK THEN IT STARTED AND WE GOT HOME. THIS MORNING, A EASY RIGHT ONTO HIGHWAY AND LOCKS OPENED AND CLOSED BY THEMSELVES AT ABOUT 30 MPH! DURING THE HWY DRIVE, AT 75MPH CAR STUTTERS, ENGINE WHINES THEN CATCHES ITSELF, ALL DASH LIGHTS COME ON AND THE ENGINE LIGHT BLINKS 3 TIMES THEN GOES OUT! WHAT THE HE**.. COULD HAVE DIED!

Engine
Filed Jul 6, 201764,000 milesOH

ONLY 64,000 MILES ON THE CAR AND THE ENGINE LIGHT CAME ON AND THE TIMING CHAIN WAS BAD. I BELIEVE IT IS A DEFECTIVE TIMING CHAIN

Engine
Filed Jul 6, 201767,000 milesIN

BUICK REGAL 2011 IS CURRENTLY AT 67K, THE VEHICLE HAD TRANSMISSION REPLACED AT 63K. THE AUTOMOBILE CONTINUES TO STALL AS THERE SEEMS TO BE CONCERNS RELATED TO THE ACCELERATION/POWER OF THE CAR AT TIMES, VEHICLE DOESN'T DISPLAY THE POWER IT SHOULD BE DRIVING WITH. IN ADDITION AUTOMOBILE IS MAKING A SQUEAKING NOISE FROM THE WATER PUMP OR BELT WHEN VEHICLE AIR CONDITIONING IS RAN (EITHER IN MOTION OR STATIONARY).

Engine
Filed Jun 20, 201765,000 milesPA

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OVERHEATING AND STALLING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO WRIGHT CHEVROLET BUICK WHERE IT WAS DIAGNOSED THAT THE BALANCED CHAIN WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND EXPLAINED THAT THE REMEDY WOULD BE AT THE CONTACT'S EXPENSE. IF A RECALL OCCURRED, THE CONTACT WOULD BE REIMBURSED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

Unknown or Other
Filed Jun 8, 201763,000 milesOH

I RECEIVED A LETTER DATED NOVEMBER 2015 THAT THERE COULD BE A DEFECT IN MY THROTTLE POSITION SENSOR. THE SYMPTOMS WERE THAT THE CAR RAN ROUGH, REDUCED POWER, ENGINE LIGHT, ETC. AS SOON AS I RECEIVED THIS LETTER, AND WHILE MY CAR WAS STILL UNDER FACTORY WARRANTY, I TOOK THE CAR IN TO THE DEALER AND THEY SAID THERE WAS NOTHING WRONG WITH MY VEHICLE. THERE WAS BUT I CONTINUED TO DRIVE. I THEN MADE SEVERAL OTHER CALLS TO GM UNTIL FINALLY THE CAR BEGAN TO REALLY SHOW SINGS OF A MALFUNCTION. IT IS STALLING WHILE DRIVING DOWN THE ROAD. IT LUNGES FORWARD WITH GREAT FORCE NEARLY SENDING MY DAUGHTER AND I THROUGH A STORE FRONT WINDOW. THEN IT JUST STARTED STALLING EVERY COUPLE FEET. ALL OF THE SYMPTOMS POINTED TO THE THROTTLE POSITION SENSOR. I WENT TO AUTO ZONE AND O'REILLEYS AND THEY BOTH CAME UP WITH THE SAME CODES P0420 AND P0301 WHICH LEADS TO THE THROTTLE POSITION SENSOR BUT THE DEALERSHIP SAID IF A SPECIFIC CODE DIDN'T COME UP, THEN IT WOULDN'T BE COVERED. OF COURSE THEY SAID THE CODE DIDN'T COME UP AND THAT I WOULD OWE THEM FOR THE DIAGNOSTIC PLUS THEY TOLD ME IT WAS LUNGING FORWARD BECAUSE OF THE OIL LEVEL. NOW I'M NOT A MECHANIC NOR A BRAIN SURGEON BUT I CERTAINLY DO KNOW THAT LOW OIL LEVELS WILL NOT CAUSE A CAR TO LUNGE FORWARD. I ASKED THE MANAGER AT BALLAS IF HE WAS "JUST GOING TO LET ME WALK OUT OF THERE WITH A DANGEROUS VEHICLE" AND HE SAID "THERE IS NOTHING I CAN DO". I'VE SEEN OTHER COMPLAINTS ON LINE WITH THE SAME PROBLEM. I PAID $144 FOR THEM TO DO ABSOLUTELY NOTHING

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Buick Regal → · Every Regal year → · How the figures are calculated →