2015 BMW X5 complaints

The contact owns a 2015 BMW X5. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel); however, after the recall repair was performed, the check engine warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the auxiliary exhaust cooler flap was broken and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but provided no assistance. The failure mileage was approximately 151,000.

I have 2 bmws with identical issues. Computer reads airbag sensor stating restraint system defective.

The contact owns a 2015 BMW X5. The contact stated while driving at approximately 70 MPH, she began to notice smoke coming from passenger side on the hood. The vehicle was serviced under NHTSA Campaign Number: 18V755000( Engine and Engine Cooling) but the remedy failed to repair the vehicle. The contact mentioned that instrument cluster failed to provide safety messages. The contact stated the instrument cluster only notified her of issues when she attempted to open the engine hood door. The manufacturer was not notified of the failure and offered no assistance. The failure mileage was 49,000.

Rod bearing failure causing engine to be damaged. The car has 79k miles, fully maintained at a BMW dealership. My wife and toddler were driving on the highway when the car shut off with no warning. We towed the car to the same BMW dealer where we’ve had the car serviced since 34,673 miles.. The dealer documented metal flakes in the oil filter. The dealer confirmed a rod bearing spun causing a catastrophic failure to the engine requiring replacement. Initial quote exceeding price of car at $74k. BMW Corporate contacted me and offered a discount on a new engjne. I declined the offer because the repair work was $32,843. This rod bearing issue is a known problem among 2015-2018 BMW X5M owners. This problem in fact existed on a previous generation engine which is referred to as the S65 motor. BMW has released a bulletin to this group of owners guaranteeing replacement based on the amount of miles on a customers engine. In some cases, a free engine was provided by BMW at no cost to the customer. The car only had 79k miles and without BMW NA involved the dealer wanted $74,332 to replace and repair vehicle. The BMW supervisor on this case is Lindsay and she can be reached at (800) 831-1117 ext. 115. She disregarded this was a safety matter and thought other owners shouldn’t be compensated or warned about this complete loss of power while driving this particular model (2015-2018 BMW X5M). This is an unacceptable outcome for a car with a MSRP is over $100,000. I’ve talked to half a doz

I have a recall notice for an EGR cooler in my 2015 BMW x5 diesel. At first there was no part available, for at least a year. Now a part has been available since September 2022. I sold the vehicle to my son in Roanoke, VA in September 2022. His dealer claims he can't get the part. This is a SAFETY issue. My original dealer in California had the part, but is telling my son he no longer has a part and in order to get a part from the warehouse, my son's Roanoke dealer HAS to be part of the Penske auto system. The Roanoke, VA dealer was sold around September 2022 and has been totally inept, can't get the part, made some other repair which was incorrect and now my son is driving a safety defective vehicle. This may not be the proper place to make a report, however the recall notice says to make a report, gives a website and says I can get information at the website, but not true. Additionally, the printed phone number does not work.

The contact owns a 2015 BMW X5. The contact stated while driving 70 MPH, there was an erroneous message indicating the wrong fluid and that the vehicle had 200 miles before service was needed. The vehicle was taken to the dealer and the contact was informed that the SCR system needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered because the failure was not under recall. The failure mileage was 111,043.

While driving at 65 mph a faint whirring noise could be heard. Then without warning a loud bang was heard and felt under driver’s seat. Transmission showed neutral and abs, parking brake, and drive train warnings showed on dash. I was able to coast to right shoulder and stop. Looking under vehicle, I could see front driveshaft hanging down and oil leaking out of transfer case.

I purchased the vehicle in Feb 2022. I received a call from my dealer about the recall last week, they said they would perform the repair on 01/26/23. I picked the vehicle up the next day without them having performed the repair because the VIN still shows "remedy not available". The dealer did not even assess the safety issue when the car was brought in. I do not know if the car is safe to drive. Neither the dealer nor BMW have set expectations for when the recall is to be performed. What do I do next?

The contact owns a 2015 BMW X5. The contact received notification of the NHTSA Campaign Number: 21V907000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and the contact was informed that the parts were not available. The contact had not experienced a failure. Parts distributions disconnect.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown local dealers were contacted and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used an ODB scanner and retrieved EGR cooler failure codes. The manufacturer was contacted and was unable to confirm when parts would be available. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. An independent mechanic went to the residence to diagnose the vehicle. The contact stated that several unknown fault codes were retrieved. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 86,000. VIN tool confirms parts not available.

My car has an active SAFETY recall, that was issued in 11/2021. Today is 01/18/2023 and BMW still shows the remedy is unavailable. Safety recalls should not be allowed to be ignored by the manufacturer. It's been over one year since issued & they still can not give any estimated time frame, when they might have a remedy available. This is a safety issue & BMW is a MAJOR manufacturer, a luxury manufacturer. Yet they do not care about their customers after purchase & they aren't standing behind their product. My car is having issues related to this recall & their solution is to charge expensive repairs, all the while ignoring the recall. This is unacceptable. The reasonable time frame to remedy this has passed. Again, how is this legal to ignore a SAFETY recall?????

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

I have a BMW X5 and I received a recall notice, recall campaign 21V-907 (possibility of fire due to Exhaust gas recirculation cooler issue) 13 months ago. December 2021. BMW is telling me that they do not have the parts to fix this--13 months. THis is ridiculous. This is a FIRE hazard. What can be done? also your hotline does not work when dialed--- the NHTSA Vehicle Safety Hotline at: 1-888-327-4236

The vehicle lost power and would barely accelerate while I was driving on the Capital beltway in the DC Area. When I took it to the mechanic, we found out that several of the fuel injectors were bad. I researched this issue and found that these vehicles are prone to having this problem and the NHTSA has several service bulletins to address this issue (e.g. SI B01 03 15 ). However, it looks like this specific vehicle is not covered by the extended warranty even though the part numbers on the 2012 covered vehicles are exactly the same! BWM should be held responsible for this

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated with an abnormal knocking sound coming from the engine. The vehicle was taken to the dealer where the failure was linked to the recall; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 121,000. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Multiple fuel injector malfunction codes have been displayed by the vehicle repeatedly over the course of the last 10k miles. These malfunctions are causing the Malfunction Indicator Light to illuminate and remain on. This issue is documented to affect multiple vehicles with the same engine/injectors. BMW has provided an extended warranty for some vehicles with this engine/injector combination. However not all vehicles with this engine/injectors are covered by the warranty extension. This issue has cause noticeably lower fuel milage as well as random violent jerking while leaving from a stop, accelerating, and traveling at speed. A multiple injector failure while in motion has a potential to create a safety issue for the occupants of the affected vehicle and those of surrounding vehicles if the vehicle suddenly looses power or drive at highway speed.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The contact had suffered a failure when the vehicle overheated. The contact drove the vehicle to a dealer who diagnosed that the EGR cooler needed to be replaced; however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

The contact owns a 2015 BMW X5. The contact received recall notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). However, the parts to do the recall repair were not yet available. The contact stated that while driving speeds, the vehicle emitted abnormal knocking sounds intermittently. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue but provided no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

Coolant continues to leak because of this still unfixed issue. It still makes noises that it shouldn't. Its been EIGHT MONTHS since this recall was issued and still not fixed. It's unacceptable. There is a risk of fire and BMW is dragging it's feet!

Wipers hit hood, Wiper Fluid pump motor leaks, leaks all the fluid out of tank. Visibility is impaired due to Windshield that can not be cleaned while driving.

The contact owns a 2015 BMW X5. The contact stated while driving at various speeds and slightly turning the steering wheel, the vehicle would emit abnormal grinding sounds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was also taken to a local dealer which diagnosed the failure to be strut bearing fault. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 01V195000 (Service Brakes, Hydraulic) and NHTSA Campaign Number 00V010000 (Steering) and NHTSA Campaign Number 01V196000 (Power Train) however, the VIN was not included. The approximate failure mileage was 66,000.

The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, both the coolant and chassis warning messages would appear on the instrument panel. The contact would frequently replenish the coolant due to rapid coolant consumption. The contact then received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The dealer had been notified of the issue and the contact was provided an appointment to have the vehicle repaired. Once the contact arrived, the dealer confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 163,000. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60-65 MPH, the low coolant pressure warning light illuminated even though the contact had refilled coolant in the vehicle nine months prior. The contact was able to continue driving. The contact's husband later added coolant in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but failed to call the contact back. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2015 BMW X5. The contact stated that while his wife was driving 65 MPH, the front driveshaft detached and damaged the transmission. The contact stated that no warning light was illuminated. The dealer stated that the U-joint had dislodged and caused the failure. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 BMW X5. The contact received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. Neither the dealer nor the manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

Made an appointment to fix the issue by Recall and confirmed that the necessary part was in stock. When arrived at the dealer ( new country bmw in Hartford ct) told me that they didn’t have the part and not even inspect the car at all.

There's not a current solution available for the car from the dealer or anyone please advise on what needs to be done?

I am getting a this message “passenger restraint system malfunction. a lot of people are getting the same message. I find out the reason for that is Water is getting inside the car every time is raining from the passenger side and moisture buildup causing that. Every time I have to use a space heater to dry the car and is cleared it. But I am afraid the airbag not work properly if this keep happening and BMW is charging a lot of money this fix it after few months is came back again.

Important safety recall issued, rcall campaign No 21V-907: EGR Cooler. BMW. Since the recall the engine is producing a weird noise, indicated as one of the effects, and the car has had so far two repairs performed in February and March, most probably as effects of this recall: diesel transfer pump had to be replaced and diesel particular sensor. Remedy is unavailable and BMW is not giving any solution so far, while i am incurring in high repair costs and the unavailability of my vehicle.

Sometimes when I drive the vehicle I smell smoke and there is a strong burning plastic smell. Occasionally, I see see smoke from the engine compartment. When I raise the hood it appears the smoke is coming from the back of the engine unit on the passenger side of the SUV. The problem is intermittent. Since COVID I barely drive so I have fairly low trip mileage.

High pressure fuel pump failure. I need to ask to get the old part(s) back. BMW had a recall on other years of this model, but not this particular year and month. When it fails, it fails abruptly and prevents the car from being driven. This has been a widespread problem on all diesel BMWs for many years. This may be the second pump to fail on this car (I bought it used from a BMW dealer). There were no warnings.

The contact owns a 2015 BMW X5. The contact initially received a recall notice for NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact then stated that the DEF (Diesel Exhaust Fluid) warning light illuminated on the instrument panel. The contact took the vehicle to the dealer and was informed that the engine control module was defective. The contact linked the defective engine to the recall. Once the parts for the recall remedy became available, it was determined that the repair was defective and a second recall was issued under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

Shock busted completely though the shock mount.

Engine stalled at low speed. Was able to restart engine. Check engine light was on so was able to drive it to dealer. Dealer determined it was hpfp failure, with metal shards in fuel line, so entire fuel system replaced (injectors, lines, hpfp, etc). Hpfp was replaced with the same model that failed, just a new one. A while later, engine stalled again at low speed. No check engine light but was able to restart engine. Dealer notified of stall post-fix of entire fuel system. A while later engine stalled a 3rd time while driving around 40 mph. No check engine light Was advised that there was a recall for a newly designed hpfp but not in stock at dealer yet. Eventually had the newly redesigned hpfp installed under recall. A few weeks later, experienced another stall while idling at a red light. Amazingly was able to get a real-time video of the engine stalling and shutting off. No check engine light. Was unable to restart engine after multiple tries but engine finally fired up on the 5th or 6th or 7th attempt at restarting. Was able to pull over to the side of the road and notified dealer that I experienced another engine stall after installation of the newly designed recalled hp fuel pump.. Took the car into the dealer and showed them the real Time video of my engine stalling and dealer sent diagnostics to BMW North America but Was advised that BMW engineers were unable to replicate or to find the problem that caused the engine stall. Full credit to local BMW dealer that has al

My vehicle was part of a recall No. 21V-586. I was told I have metal shavings in the fuel system coming from the high pressure fuel pump and given a price to repair of $17,200.00. I first looked on line and found my make, model and year was part of a recall for this exact same issue I informed the dealership of the recall. The contacted BMW and they stated they would not cover the repairs because now they are saying it was bad fuel. I stated if bad fuel then we treat it and nothing should be wrong with the pump. This went on for a couple week then I requested a BMW come to the dealership to inspect. After this visit it was agreed they would replace the high pressure fuel pump and nothing else. After fighting them and telling them if the metal shavings in the system is from a recalled part then why are they not correcting the entire issue. I then received an email later with repairs listed and it show hoses and filters and new fuel and no charge. I assumed they replace the entire fuel system to get rid of the metal shavings. I went pick up the vehicle and was told that there are still metal shavings in the system to be careful as the vehicle may shut off without warning. I asked how BMW could give a car back that they did not fix the problem and may cause a crash. They had no answer. I now have a car that I really can't drive and has no value. I have had to purchase another car thus incurred additional and unwanted expense due to BMW's refusal to correct a manufacturer's defec

My husband was driving 20-25 mph and heard a loud "boom" - then his engine compartment began smoking. We had the vehicle towed to the BMW dealership. A rod was thrown through the engine compartment and the engine needed to be replaced. We are the original owners of the vehicle and service it regularly. There were no leaks, noises, lights, nor any other indications of trouble prior to the engine blowing up.

The vehicle started running rough, starting rough, and idling high. The diagnostic codes indicated a failure of the high-pressure fuel pump. BMW has recalled these in all of the 2014-2018 diesel engines, but it appears the high-pressure fuel pumps are also failing in the gasoline engines, of which I own.

Started my car like normal and ran for 30 seconds after leaving Walmart after I picked up a few things then the car shut off out of no where.. attempted to start again and the car tried to turn over then even stopped doing that after a few attempts.. I had the car towed to my home.. my husband then inspected the vehicle and the high pressure fuel pump has failed causing my engine to lock up.. I have maintained this vehicle like I should because I loved my car and my husband is a mechanic.. This vehicle only with 127000.. this should of not happened I have read bmw is going to recall this but when my vin is ran nothing shows up.. I owe on this vehicle still and it really has put me in a bind financially with having to miss work and having to find other transportation.. this is ridiculous. I got no warning lights or any noise warnings.

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the contact was alerted by his daughter, who was in another vehicle, that there was smoke coming from the exhaust pipe. The contact attempted to notify the dealer but was not able to speak to someone regarding the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

Drove car after it sat for a few days. Got about a mile from my home and thought I smelled some smoke. Rolled down windows to make sure it was not outside (was in rural area). It was not. Went another mile and pulled over. Seemed to be a small amount of smoke coming out near vent and near seatbelt uprights near door. Looked under hood and under car and saw nothing. Opened sunroof to determine if there was more smoke and to clear the air. It looked like there was a small amount of smoke coming out where the sunroof opened. NOTE: It was hot out and I had put A/C on max. I let car sit a few minutes (was running) and seemed like issue might be gone. Decided best course of action was to drive it the few miles back home and maybe get it towed. Started back toward home and now there was definitely noticeable smoke. Also started to get odd messages on the dash and operator interface. Pulled over immediately and turned off. Smoke seemingly coming from the body of the car (like in the doors, in gaps in the sunroof, through the seatbelt holders, etc.) Definitely seemed as though a blower motor, window motor or some other device overheated. There was the smell of plastic/rubber burning. Went behind the car and opened the tail. I lifted the mat in the back and it seemed hot. Then could see red/yellow through a gap. Not sure if flames or something hot. Decided to grab important items and call 911. Car was in flames with seconds. Car was a complete loss. No doubt in my mind that it was elec

WHILE DRIVING ON THE HIGHWAY, THE U JOINT BROKE OFF. THERE WAS A SAFETY RECALL ON 2011-2014 OF THE SAME VEHICLE. I FIND IT INTERESTING BECAUSE, MY VEHICLE WAS MADE IN 2014 BUT THEY ARE CALLING IT A 2015 VEHICLE.

Error related to emission system appeared at 72K miles: active tank scr fluid level sensor: echo recognized as faulty. Check engine light went off. Confirmed by independent service.

DRIVING 30 MPH AND THE BACK TRUNK DOOR OPENS.

I WAS DRIVING ON AN INTERSTATE AND THERE WAS A LOUD EXPLOSION. IMMEDIATELY REALIZED THAT THE SUNROOF GLASS HAD EXPLODED. FORTUNATELY SUNROOF SHIELD WAS CLOSED SO THAT GLASS DID NOT ENTER INSIDE OF THE CAR WHICH COULD HAVE HARMED MY FAMILY.