Page 3 of 3 · complaints 101–149 of 149

2013 BMW X5 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Air Bags
Filed Jul 26, 2017AZ

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (CHAPMAN BMW CHANDLER, 7455 W ORCHID LN, CHANDLER, AZ 85226, (480) 344-4269) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Jul 26, 201760,000 milesIL

FAULTY DOOR LOCK ACTUATORS CAUSE DOORS TO LOCK BUT NOT UNLOCK WITH BUTTON OR KEY FOB. HAPPENED AFTER DEALER CHARGED TO REPLACE JUNCTION BOX MODULE.

Air Bags
Filed Jul 17, 2017CA

I HAVE BEEN WAITING FOR REPLACEMENT OF AIRBAG FOR CLOSE TO 1 YEAR AND NO RESPONSE FROM VALENCIA BMW. I HAVE BEEN LIMITING MY USE OF MY CAR DUE TO UNSAFE AIRBAG.

Electrical System
Filed Jun 21, 201756,000 milesMD

I HEARD THE ENGINE FAN GOING AT MAX SPEED. ABOUT A MILE LATER, WARNING MESSAGES CAME ON TO DRIVE THE CAR MODERATELY AND THEN TO PULL OVER AND TURN IT OFF. SAID THE ENGINE TEMPERATURE WAS TOO HIGH. ELECTRONIC WATER PUMP FAILURE

Air Bags
Filed Jun 20, 2017TX

TAKATA RECALL - I HAVE WAITED 1 1/2 YEARS A RESOLUTION AND NOTHING DONE. NOW THAT I AM OUT OF WARRANTY, I AM MORE ADEMANT THAT THIS GETS RESOLVED BEFORE I'M KILLED. ALSO, WHAT IS THE WORK-AROUND? LIKE, DISABLING THE AIRBAG.

Engine
Filed Jun 17, 201756,000 milesCA

ENGINE IS HOT MESSAGE APPEARED AND CAR LIMPS AT THE FREEWAY SPEED. IT SEEMS TO BE WATER PUMP ISSUE

Air Bags
Filed Jun 6, 2017AL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BMW OF BIRMINGHAM, 1000 TOM WILLIAMS WAY, IRONDALE, AL 35210, (855) 850-3425) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V138000 (POWER TRAIN). THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 30, 2017CA

TAKATA RECALL & FRONT DRIVESHAFT RECALL RECALLS WERE ISSUED, BUT REPAIR WORK NEVER DONE. IT BECAME A PATTERN THAT MANUFACTURER JUST PUBLISHED RECALLS TO MEET THE GOVERNMENT REQUIREMENT BUT NOT REALLY OFFER ACTUAL WORK TO RESOLVE THE SAFETY ISSUES.

Air Bags
Filed May 24, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V138000 (POWER TRAIN) AND 16V071000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR UNTIL MID JULY OF 2017 ACCORDING TO PENSKE BMW OF SAN DIEGO AND THE MANUFACTURER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR SEVERAL MONTH AFTER CALLING. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 17, 201760,000 milesCA

BMW DOES NOT HAVE PARTS TO REMEDY THESE RECALLS; THEY HAVE BEEN ON BACK ORDER FOR OVER 8 MONTHS NOW!

Suspension
Filed May 16, 2017TX

TL* THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V138000 (SUSPENSION) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Suspension
Filed May 12, 201751,000 milesNC

DRIVESHAFT UNIVSAL JOINTS ARE RECALLED BUT NO REMEDY AVAILABLE FROM BMW. THIS COULD CAUSE A CRASH ACCORDING TO THEIR LETTER.

Air Bags
Filed May 12, 2017FL

TL* THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 17V138000 (POWER TRAIN). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed May 11, 201790,000 milesCA

RECENTLY STARTED TO LOSE POWER STEERING ASSISTANCE WHILE DRIVING. TOOK IT TO CHEVY DEALER, THEY SAID THERE WAS A BULLETIN (NOT A RECALL) ABOUT A SENSOR THAT NEEDED TO BE REPLACED. THEY TOLD ME I WAS WITHIN THE PARAMETERS OF THE PROBLEM BUT THE WARRANTY OF PART EXPIRED. THIS MAKES NO SENSE SINCE IT IS A SAFETY ISSUE.

Air BagsFire
Filed May 11, 2017PA

ON 4/6/2017 I PARKED MY 2013 BMW X5 AT 7:30PM, AROUND 3AM I HEARD A POPPING SOUND AND THE ALARM GOING OFF . I LOOKED OUT THE WINDOW AND FIRE WAS COMING FROM UNDER THE HOOD. ON 3/20/2017 I TOOK IT IN FOR SERVICE BECAUSE IT DID SOMETHING CRAZY AND THE ENGINE MALFUNCTION LIGHT CAME ON, ALSO THERE WAS A SHORT IN THE FOG LIGHTS. BMW SAID THEY THEY CHANGED THE COIL IN THE ENGINE AND FIXED THE LIGHTS THEY ALSO TOLD US WE NEED TO UPGRADE THE SOS BUTTON OR TAKE A $300 REFUND AND NOT FIX THE SOS SYSTEM . THEY COMPLETED THAT REPAIR ON 3/28/17 . 8 DAYS LATER MY TRUCK CAUGHT FIRE

Air Bags
Filed May 2, 2017CO

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 17V138000 (POWER TRAIN). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 1, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 17V138000 (POWER TRAIN). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT SPOKE TO A DEALER WHO STATED THE PARTS FOR NHTSA CAMPAIGN NUMBER: 16V071000 WERE UNAVAILABLE THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/12/17*LJ UPDATED 09/22/2017*JS

Air Bags
Filed Apr 28, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 17V138000 (POWER TRAIN). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 25, 2017FL

IT HAS BEEN 1 YEAR SINCE BMW NOTIFIED ME OF TAKATA RECALL ON MY CAR AND THE PROBLEM IS STILL UNRESOLVED, NO COMMUNICATIONS SINCE, I HAVE CALLED SERVICE DEPT. SEVERAL TIMES AND ALL I GET IS "WE'LL CALL YOU WHEN THE PARTS ARE AVAILABLE."

Air Bags
Filed Apr 3, 2017MO

TAKATA RECALL. I AM WRITING TO COMPLAIN ABOUT THE EXCESSIVE AMOUNT OF TIME THAT HAS PASSED WITHOUT THE AIRBAG BEING FIXED. I HAS BEEN 14 MONTHS AND I AM STILL DRIVING WHAT I CONSIDER TO BE AN UNSAFE VEHICLE. BMW REFUSES TO GIVE ANY ESTIMATION OF WHEN THIS WILL BE RESOLVED. THIS MUST BE REMEDIED.

Air Bags
Filed Mar 19, 2017GA

TAKATA RECALL - WE HAVE ASKED THAT OUR CAR BE REPAIRED AND THE LOCAL BMW OFFICE AND THE CORPOARATE OFFICE REFUSE AND SAID THEY ARE ONLY FIXING CARS BEING TRADED IN FOR NEW BMWS. I GOT AN ESTIMATE FOR A TRADE IN ON MY CAR FROM GMC AND THE VALUE WENT DOWN $10K BECAUSE OF THE RECALL AND IT NOT BE FIXED. I WOULD LIKE MY CAR FIXED, THIS IS A SAFETY RECALL AND THEY ARE PRIORITIZING MY SAFETY OVER THAT OF SOMEONE BUYING A NEW BMW.

Air Bags
Filed Feb 23, 2017AZ

DRIVERS FRONT AIR BAG MODULE - RECEIVED A RECALL NOTICE 1 YEAR AGO. PARTS ARE STILL NOT AVAILABLE ACCORDING TO MY DEALER.

Air Bags
Filed Jan 23, 2017VA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Dec 21, 2016IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Dec 20, 201681,000 milesKY

ENGINE IS HEATING UP AND COOLANT PUMP STAYS ON TO KEEP ENGINE FROM OVERHEATING. VEHICLE WAS IN MOTION WHEN PROBLEM STARTED. WHEN VEHICLE IS DRIVEN OVER 70MPH COOLANT PUMP COMES ON AND STAYS ON.

Air Bags
Filed Dec 14, 2016CA

TAKATA RECALL - RECEIVED MY NOTICE IN MARCH REGARDING THE AIRBAG RECALL. TO DATE I HEAR NOTHING BUT "WE ARE WORKING ON IT". I WAS T-BONED SEVERAL MONTHS AGO AND WAS TERRIFIED MY AIRBAG WOULD DEPLOY AND I AM CONSTANTLY CONCERNED FOR MY SAFETY WHEN DRIVING MY CAR AND BMW SEEMS TO CARE LESS. *TR

Air Bags
Filed Nov 8, 2016GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Oct 24, 2016AL

ACCELERATION ISSUE WHEN STARTING FROM A STOP POSITION. WHETHER PULLING OUT IN TRAFFIC OR JUST SIMPLY ACCELERATING, THIS VEHICLE STALLS AND THEN KICKS IN. TERRIBLE HANDLING. DEFINITE SAFETY ISSUE.

Air BagsCrash1 injured
Filed Oct 5, 201667,000 milesMD

DURING FRONTAL IMPACT AT 34+MPH, AIRBAG DID NOT DEPLOY; DRIVER HIT STEERING WHEEL AND PASSED OUT; BRAKES DID NOT FUNCTION PROPERLY EITHER (WAS SERVICED BY BMW DEALERSHIP LESS THAN 2 MONTHS AGO); VEHICLE SLID STRAIGHT INTO CAR IN FRONT OF IT AND BRAKES DID NOT ENGAGE PROPERLY WITH DRIVER PRESSING BRAKE PETAL

Air Bags
Filed Sep 15, 201652,000 milesFL

TAKATA ARIBAG HAS NOT BEEN RESOLVED. GOING ON 8 MONTHS. ENGINE SHUTS DOWN.

Air Bags
Filed Aug 17, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 28, 201630,000 milesCA

TAKATA RECALL

Air Bags
Filed Jul 21, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 17, 2016NY

TAKATA RECALL I AM STILL AWAITING REPAIR OF THIS VERY DANGEROUS RECALL AND I FEAR FOR MY LIFE WHEN DRIVING MY CAR. I RECEIVED RECALL NOTICE IN MARCH, CALLED MY SERVICE DEALER THEN AND FOLLOWED UP RECENTLY WITH NO ACCEPTABLE ANSWERS.

Air Bags
Filed Jul 15, 2016NY

TL* THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 16, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 10, 2016CO

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 19, 201632,000 milesWA

TAKATA RECALL -- I JUST CALLED BMW FOR OPTIONS REGARDING GETTING MY CAR REPAIRED AND ALSO REQUESTED TO BE LET OUT OF MY LEASE. THEY SAID THEY DO NOT YET HAVE PARTS FOR REPAIR, MY CAR HAS BEEN MARKED 'UNSELLABLE' AND THE ONLY END OF LEASE OPTION THEY GAVE WAS FOR ME TO PAY IT OFF. I AM FURIOUS. I REFUSE TO DRIVE AN UNSAFE CAR FOR THE NEXT THREE MONTHS AND I ABSOLUTELY SHOULD NOT BE REQUIRED TO PAY OFF THE LEASE ON THIS CAR. THEY NEED TO TAKE IT BACK AND LET ME MOVE ON. I HAVE TWO SMALL CHILDREN THAT I DRIVE AROUND IN THIS CAR EVERY DAY!!! THIS IS UNACCEPTABLE.

Air Bags
Filed Apr 5, 2016TX

TAKATA RECALL :I WAS TOLD IT COULD TAKE UP TO A YEAR TO REPLACE THE DEFECT IN MY DRIVER'S SIDE AIR BAG. I AM NOT COMFORTABLE DRIVING MY CAR KNOWING THERE IS A RISK OF SERIOUS DAMAGE OR DEATH IF THE BAG DEPLOYS. I TAKE XARELTO (BLOOD THINNER) AND PURCHASED THIS SUV TO FEEL SAFER WHEN DRIVING. I AM A REALTOR AND USE MY CAR EVERYDAY AND OFTEN TIMES WITH CLIENTS OF MINE IN THE CAR. THE DEALERSHIP STATED THEY ARE NOT SELLING ANYMORE OF THESE CARS WITH THE DEFECTS UNTIL THEY ARE CORRECTED YET I AM DRIVING ONE WHICH HAS NOT BEEN CORRECTED. THEY STATED THEY WILL GIVE ME A $35 A DAY ALLOWANCE TO RENT BUT AGAIN THAT WILL ONLY GET ME A COMPACT CAR AND NOTHING CLOSE TO A COMPARABLE. WHY AM I SPENDING $1009 A MONTH FOR MY X5 TO DIVE A FORD FOCUS. IT MAKES NO SENSE. I WOULD LIKE A REMEDY TO MY SITUATION IMMEDIATELY. THIS ISSUE IS/WILL IMPACT MY BUSINESS IF I CAN NOT DRIVE MY CAR. IF I DON'T GET A RESOLUTION I WILL GET MY ATTORNEY INVOLVED.

Unknown or Other
Filed Aug 25, 201519,000 milesCA

AFTER STARTING THE CAR, PUTTING THE CAR IN DRIVE, INITIATING A THREE POINT TURN, AFTER THE FIRST PART OF THE TURN WHEN THE ACCELERATOR IS RELEASED THE CAR WILL JERK, ACCELERATE, LUNGE FORWARD. I WAS ABLE TO GET MY FOOT ON THE BRAKE TO PREVENT ADDITIONAL FORWARD MOTION. THE REVS RHYTHMICALLY SURGED UP AND DOWN BETWEEN 2500RPMS AND IDLE. THE WHOLE TIME THE VEHICLE WAS TRYING TO DRIVE FORWARD. THEN AFTER A FEW SECONDS THE VEHICLE STALLED. WE'VE TAKEN THE CAR TO THE DEALERSHIP THREE TIMES TO GET THIS FIXED BUT THEY CAN FIND NO FAULT WITH THE CAR. THIS HAPPENS BETWEEN ONCE TO FOUR TIMES PER MONTH. THE CAR HAS ALMOST DRIVEN OFF THE ROAD ON ITS OWN AND CAME CLOSE TO HITTING A PARKED CAR. WE'VE BEEN LUCKY TO GET OUR FOOT ON THE BRAKE BEFORE THAT'S HAPPENED. THE DEALERSHIP SAYS WE SHOULD TAKE THE CAR BACK AS IT'S FINE.

Unknown or Other
Filed May 26, 201517,700 milesNJ

AFTER A CONCERT, I DROVE MY X5 OUT OFF A PARKING LOT WITH MY WIFE. I COULD FEEL A LITTLE BIT ABOUT SOMETHING UNCOMMON ON THE DRIVER SIDE DOOR, BUT DID NOT PAY MUCH ATTENTION BECAUSE THERE IS NO SIGN ON INDICATOR BOARD SHOWING THE DOORS DID NOT CLOSED. AT A TRAFFIC LIGHT, I TURNED TO RIGHT, AND DIVER DOOR OPENED SUDDENLY. I HAVE TO SLOW DOWN, AND TRIED TO CLOSE THE DOOR WHILE DRIVING, BUT THE DOOR COULD NOT BE CLOSED. THE DOOR LOCK DID NOT WORK. I PARKED THE CAR AT A SHOPPING CENTER PARKING LOT, AND REALIZED THAT I COULD NOT OPEN OR CLOSE THE DOOR LOCK AFTER TRYING DIFFERENT WAYS. I HAD TO DRIVE TO HOME USING ONE HAND HOLDING THE DOOR AND THE OTHER HAND DRIVING. IT WAS VERY DANGEROUS. DO NOT KNOW WHAT HAPPENED, IT IS 2013 MODEL, ONLY ONE AND HALF YEAR SUV.

Fuel/Propulsion System
Filed Mar 17, 201526,900 milesAL

NO ACCIDENT, JUST A SAFETY ISSUE WITH ACCELERATION DELAY. TOTAL LACK OF ACCELERATION AT A STOP TO GO. THERE IS AN INHERENT LAG UNTIL THE TRANSMISSION KICKS IN AND GOES, ABOUT A HALF SECOND DELAY. THIS IS OBVIOUSLY NOT GOOD WHEN TRYING TO GET INTO BUSY TRAFFIC WHETHER AT A LIGHT OR MERGING. I HAVE TALKED TO BMW TAMPA AND RAN A DIAGNOSTIC WITHOUT SUCCESS FOR A FIX. THEY EVEN ADMIT THERE IS AN ISSUE WITH THIS BUT BMW GERMANY GUYS THEY SAY WON'T CHANGE THEIR THINKING OR FIX THE ISSUE. IN A NUTSHELL IT'S AS IF THE FUEL DOESN'T GET TO THE INJECTORS UNTIL A .05 DELAY. THIS IS NOT SAFE, POINT BLANK. *TR

Visibility › Sun/Moon Roof Assembly
Filed Dec 17, 201414,000 milesNY

EXPLODING SUNROOF. 2013 BMW X5 SUNROOF EXPLODED WITH A SOUND LIKE A GUNSHOT WHILE DRIVING ON CLEAR DAY IN LOW 40S (F) DEGREES. NO OBJECTS IMPACTED THE GLASS. TWO GLASS PANELS AFFECTED WITH PANELS ARCHING UPWARD. NO OTHER DAMAGE. MANUFACTURER AGREED TO REPAIR WITHOUT CHARGE. *TR

Electrical System
Filed Dec 3, 201415,300 milesTX

ON 3 SEPARATE OCCASIONS THE ELECTRIC DOOR LOCKS HAVE LOCKED THE CAR WITH THE KEY FOB INSIDE THE CAR. ON THE 1ST OCCASION , A 2 Y/O CHILD HAD JUST BEEN STRAPPED INTO HIS CAR SEAT , A PURSE WITH THE KEY INSIDE THE PURSE , WAS PLACED ON THE FLOOR BEHIND THE DRIVER'S SEAT , THE REAR DOOR WAS CLOSED & ALL LOCKS WERE ACTIVATED . THIS OCCURRED IN THE HEAT OF SUMMER & REQUIRED ANOTHER DRIVER WITH A SPARE FOB TO QUICKLY DRIVE TO THE SITE OF THE PARKED CAR & AVOID HAVING TO BREAK A WINDOW . THIS WAS A VERY SCARY MOMENT ! SAME THING HAPPENED ( NO CHILD IN CAR ) ; ALL DOORS LOCKED WHEN A BRIEFCASE CONTAINING BOTH KEY FOBS WAS PLACED ON BACK SEAT & REAR DOOR WAS CLOSED . A CALL TO BMW HOT LINE RESULTED IN THE DOORS BEING UNLOCKED VIA THE AIRWAYS .THE SAME INCIDENT OCCURED THIS WEEK WITH ONLY ONE KEY FOB IN THE CAR . THE VEHICLE WAS CHECKED BY THE LOCAL DEALER & NO PROBLEMS WERE FOUND . IT SEEMS THERE IS A POTENTIAL PROBLEM & I WISH TO DOCUMENT SUCH FACT SO AS TO HOPEFULLY PREVENT UNEXPECTED DOOR LOCK ACTIVATION WITH SMALL CHILDREN IN THE CAR. *JS

Service BrakesCrash
Filed Jun 26, 201410,000 milesWA

I WAS COMING DOWN LAKEMONT BLVD (SLOPING DOWNWARDS) AT ABOUT 5 PM AND WHEN I WAS NEARING THE TRAFFIC LIGHT AT THE INTERSECTION WITH SE NEWPORT WAY, I STARTED SLOWING DOWN AS I COULD SEE THE LIGHT WAS RED. I PUSHED DOWN ON THE PEDAL BUT THE BRAKE WAS NOT FULLY RESPONSIVE. IT WOULD SLOW DOWN AND SEEM TO BE STOPPING, BUT KEEP GOING. I WAS FEELING A BIT OUT OF CONTROL AND TRIED TO STEER AWAY FROM THE CAR THAT WAS STOPPED AT THE TRAFFIC LIGHT AND JUST FOR A MOMENT IT SEEMED LIKE THE BRAKE HAD APPLIED AND THE CAR ALMOST STOPPED BUT IT KEPT GOING UNTIL IT CRASHED THE BACK LEFT BUMPER OF THE CAR IN FRONT OF US. MY DAUGHTER WAS SITTING NEXT TO ME AND SHE KEPT SAYING 'O MY GOD, O MY GOD' AND I KEPT SAYING TO HER THAT ' THE BRAKE JUST ISN'T TAKING'. I WAS FULLY ALERT BECAUSE I HAD SLOWED THE CAR DOWN ALL THE WAY DOWN THE HILL AND WAS ABLE TO STEER IT JUST BEFORE A FULL-ON IMPACT, BUT COULDN'T PULL AWAY COMPLETELY. THIS HAS HAPPENED A COUPLE OF TIMES IN THE PAST WITH ONE INCIDENT COMING CLEARLY TO MIND. WE WERE IN OUR NEIGHBORHOOD AND COMING DOWN PARK DR, WHICH IS A SIMILAR INCLINED DOWNHILL ROAD AND WHEN I WAS ABOUT TO REACH THE INTERSECTION WITH 15TH AVE NE, I STARTED TO BRAKE BUT THE BRAKES RESPONDED VERY SLUGGISHLY - WHERE IT SEEMED TO STOP, BUT THEN KEEP GOING AT LEAST A COUPLE OF TIMES, WITH THE CAR EVENTUALLY STOPPING ALMOST IN THE MIDDLE OF THE INTERSECTION. IT WAS THE MIDDLE OF THE DAY AND BEING A SUBURBAN NEIGHBORHOOD, THERE WAS NO TRAFFIC AND WE WERE SAFE. I DISMISSED IT AS A

Engine and Engine Cooling
Filed May 26, 20141,624 milesAK

THIS PAST WINTER I TOOK MY BMW IN TWICE (MAR 28, 2014 AND APR 22, 2014) BECAUSE A CLICKING NOISE I HEAR WHEN DRIVING AND IT WAS ASSUMED THAT THE NOISE WAS RELATED TO LOW TEMP OUTSIDE. ON MAY 23, 2014 I NOTICE THE CLICKING NOISE AGAIN. I CURRENTLY HAVE 2548 MILES ON MY CAR. THE ANCHORAGE BMW COULD NOT FIGURE OUT WHAT WAS CAUSING THE NOISE. THEY WERE UNABLE TO REPRODUCE THE NOISE. WHEN HAPPEN AGAIN IN APRIL I RECORDED THE NOISE ON MY CELL PHONE AND WAS TOLD THAT DEALER'S SERVICE DEPT WOULD STILL NEED TO REPRODUCE THE NOISE. I CALLED THE SERVICE DEPT ON MAY 23, TO LET THEM KNOW I WAS HAVE THE PROBLEM AGAIN. THUS FAR I HAVE NOT RECEIVED A RETURN PHONE CALL. I STILL HAVE NO CLUE WHAT WOULD BE CAUSING A NEW CAR TO MAKE CLICKING NOISE. *TR

Service Brakes
Filed Feb 27, 20145,500 milesFL

TL* THE CONTACT OWNS A 2013 BMW X5. THE CONTACT STATED THAT WHEN BRAKING TO A STOP, THE VEHICLE WOULD INDEPENDENTLY VEER TO THE RIGHT OR LEFT BEFORE COMPLETELY STOPPING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE BRAKES, ROTORS AND BOLTS WERE REPLACED HOWEVER, THE FAILURE RECURRED AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO ADVISED THAT THERE WERE NO FURTHER REPAIRS THEY COULD PERFORM TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500. THE VIN WAS NOT AVAILABLE.

Engine
Filed Aug 26, 20139,000 milesMI

TL* THE CONTACT OWNS A 2013 BMW X5. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER OF THE ROAD AND FAILED TO RESTART. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 9,000. THE VIN WAS UNAVAILABLE.

Fuel/Propulsion System
Filed Nov 16, 2012500 milesNY

VEHICLE DEVELOPED SIGNIFICANTLY REDUCED FUEL MILEAGE AFTER THE FIRST 500 MILES. IN TOWN RANGE DROPPED BY 40% TO 7.8 MPG OVER THE SAME ROUTE, INDEPENDENT OF GASOLINE SOURCE OR GRADE. EXHAUST GASES ARE VERY HOT AND EXHIBIT A PRONOUNCED SULFURIC, GUNPOWDER LIKE SMELL. ELECTRICAL FANS CONSTANTLY ON DURING CITY DRIVING ATTEMPTING TO COOL THE ENGINE. EXCESSIVE CARBON BUILD UP ON EXHAUST COMPONENTS. ENGINE EXHIBITING RICH RUNNING CONDITION. A PERSISTENT MECHANICAL ENGINE WHINE DEVELOPED EMANATING FROM THE OIL PUMP, POSSIBLY THE ALTERNATOR AREA OF THE ENGINE COMPARTMENT, PEAKING AT 1700-1900 RPM UNDER LOAD. AT 1,200 MILES, THE 8 SPEED AUTOMATIC TRANSMISSION DEVELOPED ERRATIC SHIFT BEHAVIOR BETWEEN 1ST-3RD GEARS. AT FAIRLY CONSTANT SPEED, THE TRANSMISSION IS SHIFTING BETWEEN 1ST AND SECOND GEAR, ALTERNATING UP SHIFTING AND DOWNSHIFTING WITHOUT ESTABLISHING PROPER GEAR. COMING TO A STOP, VEHICLE SURGES REVOLUTIONS BY UP TO 500 RPM ON THE 3-2 DOWNSHIFT AND UP TO 800 RPM ON THE 2-1 DOWNSHIFT, CAUSING A SUDDEN AND ABRUPT HALT, ENGINE BRAKING EFFECT. BEHAVIOR IS MOST PRONOUNCED IN STANDARD D TRANSMISSION MODE, MINIMIZED IN DS MODE AND COMPLETELY ABSENT IN MANUAL MODE WITH AUTOMATIC DOWNSHIFT. AT 2,200 MILES, GUNPOWDER LIKE EXHAUST GAS SMELL MORE PRONOUNCED AND EVIDENT WHILE AVERAGE FUEL MILEAGE DROPPED TO 6.4 MPG OVER THE SAME COURSE. TRANSMISSION EXPERIENCED TWO INCIDENTS OF FAILING TO UP SHIFT INTO SECOND GEAR FOLLOWED BY A MECHANICAL CLUNK AND SHARP JOLT AFTER FINALLY GETTING IN GEAR. V

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 BMW X5 → · Every X5 year → · How the figures are calculated →