Page 2 of 2 · complaints 51–67 of 67

2011 BMW 328Xi complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Engine
Filed Oct 4, 201677,000 milesPA

THE ENGINE OF THE VEHICLE DIDN'T START WITH THE SIGN SAYING "FUEL PUMP MALFUNCTION." I HAD THE FUEL PUMP REPLACED AT THE NEAREST BMW DEALERSHIP. AFTER A FEW DAYS, I GOT A CALL FROM THE DEALERSHIP THAT THE "CAR IS RUNNING AS IT SHOULD." 8 DAYS LATER, THE ENGINE SHUT OFF ON A SUDDEN WHILE DRIVING ON THE LOCAL ROAD. WHEN THE ENGINE SHUT OFF, I COMPLETELY LOST A CONTROL OVER MY VEHICLE. IT WAS A SUNDAY MORNING, SO THERE WAS NO TRAFFIC. BUT IT COULD HAVE LED TO AN ACCIDENT, HAD THERE BEEN MORE TRAFFIC ON THE ROAD.

Vehicle Speed Control
Filed Sep 27, 201661,000 milesMD

TL* THE CONTACT OWNS A 2011 BMW 328XI. WHILE MAKING A RIGHT TURN AT 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY ONTO THE SIDEWALK. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

Fuel/Propulsion System
Filed Sep 9, 2016116,000 milesNC

DRIVING DOWN HIGHWAY AUTO SUDDENLY STOPPED RUNNING LUCKILY NO ACCIDENT CONSIDERING HEAVILY TRAVEL ROAD AUTO WOULDN'T START AGAIN HAD AUTO TOWED OFF ROAD TO NEAREST GARAGE SAFETY HAZARD.BMW HAS SPECIAL WARRANTY FOR SUPER LOW EMISSION VEHICLES 15YRS OR 150000 MILES THIS AUTO FITS THAT DESCRIPTION IN CERTAIN STATES PA IS ONE OF THESE STATES IF YOU READ THE WHOLE WARRANITY NOT JUST THE FIRST LIST OF STATES. THE AUTO WAS REGISTRED IN PA FOR 6YRS AND IN NORTH CAROLINA ONE MONTH.BMWNA SAID THE AUTO DOESN'T QUALIFY THEY DIDN T BOTHER TO READ THEIR WHOLE WARRENITY AND THEIR SECOND EXCUSEIS THE AUTO IS REGISTRYED IN NORTH CAROLINA A NONE EMISSION STATE.THIS IS FOOLISH THEY ADMIT THE HAVE A PROBLEM WITH FALLITY PARTS THAT BREAK AND CREAT SAFETY HAZARDS BUT DON'T HAVE A RECALL OR EVEN IN FORM THE OWNERS OF THIS DANGEROUS SITUATION. THE FUEL PUMP AND FUEL TANK HAVE TO BE REPLACED. THERE ARE LINES IN SIDE OF TANK THAT CAUSE FUEL PUMP TO SHORT OUT AS THEY FALL APART AND YOU HAVE TO REPLACE THE WHOLE TANK BECAUSE HOW LINES ARE SITUATED. THERE WARRENTY SAYS THE WILL HONOR WARRENTY FIRST OWNERS AND FUTURE OWNERS BUT THEN THE DON'T DELIVERY ON THERE WORD

Air Bags
Filed Aug 15, 2016VA

IT HAS BEEN OVER 6 MONTHS, AND I HAVE NOT RECEIVED ANY RECALL INFORMATION OR UPDATE ON THE REMEDY FROM BMW.

Exterior Lighting
Filed Apr 3, 2016NY

MY VEHICLE IS EQUIPPED WITH HALOGEN HEADLAMPS AND HALOGEN DRL. THE CAR HAS POOR ROAD VISIBILITY AT NIGHT DUE TO THE DESIGN OF THE HEADLAMPS. I BROUGHT THE CAR INTO BMW WHILE IT WAS UNDER WARRANTY FOR UNEVEN BRIGHTNESS IN THE HEADLAMPS. THE TECHS JUST ADJUSTED THE HEADLAMPS, BUT THIS HAD NO EFFECT ON THE VISIBILITY. DURING MY NEXT WARRANTY VISIT, I BROUGHT UP THE HEADLAMP ISSUE AGAIN AND THE SERVICE ADVISOR SAID THAT THAT WHEN THE CAR HITS BUMPS THE HEADLAMPS GO OUT OF ALIGNMENT. THE HEADLAMPS WERE THEN AGAIN READJUSTED. THIS STILL DIDN'T IMPROVE THE HEADLAMP SITUATION. JUST RECENTLY I SAW ON FOX FIVE NEWS THAT MY MODEL VEHICLE HAD THE WORST RATING FOR HEADLAMP QUALITY. FOX FIVE NEWS STATED THAT OWNERS OF MY VEHICLE SHOULD USE HIGH BEAMS WHEN THEY CAN'T SEE WELL AT NIGHT. I LIVE IN THE CITY AND I CAN'T DRIVE WITH HIGH BEAMS ON ALL THE TIME. THIS IS UNACCEPTABLE FOR A LUXURY CAR BRAND. THIS IS A DANGEROUS SAFETY ISSUE AFFECTING MANY OTHER SIMILAR MODELS OUT THERE. BMW SHOULD RECTIFY THIS PROBLEM FOR ALL THESE MODELS.

Engine
Filed Dec 14, 201577,000 milesMD

I PURCHASED THE VEHICLE BACK IN 08/2014 FROM MAZDA HERITAGE IN BALTIMORE, MD. THE DEALERSHIP STATED THAT THE VEHICLE WAS CERTIFIED. AFTER I DROVE THE VEHICLE OFF THE LOT, MAYBE A WEEK LATER THE CHECK ENGINE LIGHT CAME ON. ANYTIME I ACCELERATED THE CAR WOULD SLOW DOWN AND SPUTTER. I PURCHASED AN EXTENDED WARRANTY AND TOOK THE VEHICLE TO A BMW DEALER TO HAVE IT LOOKED OVER. THE REPAIR GUY STATED THAT THEIR WAS A PROBLEM WITH THE OIL HEAD GASKET. IT WAS FIXED AND I BELIEVED THAT THE PROBLEM WAS FIXED. I'M HAVING THE SAME ISSUE NOW AND I TOOK IT TO BMW AGAIN, AND NOW I HAVE A OIL PAN LEAK. I'M A SINGLE PARENT AND DO NOT FEEL SAFE IN THE VEHICLE WHILE I AM TRANSPORTING MYSELF AND TWO CHILDREN. I JUST DON'T BELIEVE THAT AFTER ONLY ONE YEAR THAT I SHOULD HAVE ISSUES LIKE THIS. PLEASE SOMEBODY HELP ME IN THIS SITUATION.

Fuel/Propulsion System
Filed Jul 9, 201549,500 milesMO

TODAY I WAS ALMOST KILLED, AND CAUSED MANY OTHER MOTORIST A GREAT DEAL OF PANIC. DRIVING IN THE LEFT LANE AT ABOUT 65-70 MPH MY 2011 328XI SUDDENLY STARTED TO LOOSE POWER. AS I ATTEMPTED TO GET ACROSS FIVE LANES TO THE SHOULDER, I WAS NEARLY HIT NUMEROUS TIMES AS DRIVERS AROUND ME HAD BRAKE HARD OR MAKE RAPID MOVES AROUND ME. THIS IS THE SECOND TIME IN ABOUT THREE WEEKS THAT THIS OCCURRED. I HAD MY FUEL PUMP REPLACED UNDER WARRANTY AT PLAZA MOTORS. TODAY MY CAR WAS TOWED THERE AGAIN AND I AM ASSUMING IT IS THE SAME PROBLEM

Electrical SystemFire
Filed Jun 16, 2015112,000 milesPA

I REMEMBER DRIVING HOME ON THE INTERSTATE AND SMELLING A BURNING SMELL. I HAD THE WINDOWS OPEN BUT IT DIDN'T SEEM LIKE IT WAS COMING FROM OUTSIDE. LATER, THE CAR'S HVAC BLOWER FAN STOPPED WORKING. DURING REPAIR, THE BLOWER MOTOR RESISTOR AND THE HARNESS THAT PLUGS INTO IT WERE FOUND TO BE BADLY BURNED. THE HARNESS WIRES FOR GROUND AND POWER WERE MISSING INSULATION (BURNED AWAY) AND THE COPPER WAS BADLY CORRODED. THE TRIM PANEL DIRECTLY UNDER THE AFFECTED AREA HAS WATER STAINING AND SCORCH MARKS. BMW NA REFUSED TO PAY TO FIX DUE TO MILEAGE EVEN THOUGH CAR IS ONLY 4 YEARS OLD AND IS CLEARLY A WATER INTRUSION PROBLEM (LEADING TO A SHORT CIRCUIT AND BURNING) CAUSED BY EITHER A DESIGN OR MANUFACTURING ISSUE

Engine
Filed Aug 31, 201431,280 milesOH

AFTER THE CAR IS STOPPED AT A STOP SIGN AND WHEN I TRY TO ACCELERATE THE CAR, IT HESITATES TO MOVE EVEN AFTER I PUSH THE GAS PEDAL. THE CAR STRUGGLES TO MOVE FORWARD AND AFTER PRESSING IN HARD IT MOVES. THE INITIAL DELAY OR THE INITIAL RESPONSE TIME IS HUGE. THE TIME LAG IS LARGE. THE ENGINE MAKES NOISE AND WILL STRUGGLE TO MOVE. I HOPE THE NHTSA WILL REVIEW THE MATTER WITH BMW AND SEE WHAT NEEDS TO BE DONE. *TR

Engine
Filed Aug 6, 201423,000 milesOH

A LETTER FROM BMW CAME IN JUNE 2014 STATING THAT MY VEHICLE IS EFFECTED FOR IMPORTANT SAFETY RECALL AND THAT I WOULD BE NOTIFIED WHEN THE PARTS BECOME AVAILABLE TO HAVE IT FIXED. THE RECALL WAS FOR VANOS ASSEMBLY BOLTS. THE LETTER STATES THAT I MAY HEAR INCREASED NOISE, CHECK ENGINE LIGHT MAY COME ON LEADING TO REDUCED POWER LEADING TO ENGINE STALL. I NOTICED ON THIS WEBSITE MANY PEOPLE HAVE HAD SIMILAR COMPLAINTS AND LEADING TO STEERING WHEEL TO LOCK AND ENGINE TO SHUT OFF WHICH CAN LEAD TO INJURY AND DEATH OF ANYONE ON THE ROADS. I HAVE CALLED MY DEALER AS WELL BMW HEADQUARTERS AND BOTH STATE THAT THEY HAVE NO IDEA WHEN THE PARTS WILL BECOME AVAILABLE. SO FOR NOW I HAVE TO DRIVE A CAR WITH A SAFETY RECALL AND I CAN DO NOTHING ABOUT IT OTHER THAN HOPE I DON'T CAUSE AN ACCIDENT DUE TO MY CAR MALFUNCTIONING. THIS IS CRIMINAL OF BMW AND NEEDS TO BE ADDRESSED. I ASKED THEM IF I COULD BRING MY CAR IN AND HAVE A LOANER INSTEAD TILL THE PARTS BECOME AVAILABLE BUT WAS TURNED DOWN, UNLESS I WANT TO PAY OUT OF MY OWN POCKET. THIS NEEDS TO BE ADDRESSED! THANK YOU FOR PROTECTING AMERICANS ON THE ROAD! *TR

Seats
Filed Jul 24, 201453,100 milesPA

AT TEMPERATURE ABOVE 87 DEGREES F (AFTER A FULL DAY IN OPEN PARKING LOT UNDER SUN) AS INDICATED ON THE CAR'S DASHBOARD, THE SEAT BELT SENSOR OF THE CAR MALFUNCTIONED. EVEN THOUGH I HAD MY SEAT BELT FIRMLY CLASPED BUT THE CAR KEPT ON BEEPING SEATBELT WARNING FOR ABOUT 5-10 MINUTES UNTIL THE TEMPERATURE INSIDE THE CAR DROPPED TO LESS THAN 87 DEGREES F. THE SEATBELT WARNING WENT AWAY AFTER I OPENED THE WINDOW AND LET THE CAR COOL DOWN OR SWITCHED ON AC IN THE CAR. THIS IS A REPEATABLE PROBLEM AND CAN BE REPRODUCED IF MY CAR IS KEPT IN DIRECT SUMMER SUN FOR AN AFTERNOON AND HAS OCCURRED A NUMBER OF TIMES IN THE PAST. SINCE AIRBAG SENSORS INTERACT WITH THE FAULTY SEATBELT SENSORS SO IT HAS POTENTIALLY SERIOUS SAFETY CONSEQUENCES AND NEED TO BE ADDRESSED BY BMW AS SOON AS POSSIBLE. *TR

Engine
Filed Jul 16, 201476,000 milesMA

DRIVING HOME FROM WORK ON MONDAY 07/14/14 AT APPROXIMATELY 5:30PM AND SUDDENLY MY CAR BEGAN TO SHAKE AND THE STEERING WHEEL LOCKED. I COULD HEAR THE ENGINE SHUT DOWN AND THE CAR CAME TO A COMPLETE STOP. I WAS ABLE TO GET THE CAR OVER TO THE SIDE OF THE ROAD AND THANKFULLY I WAS NOT ON THE HIGHWAY. I RECEIVED A LETTER FROM BMW IN JUNE 2014 STATING THEY WOULD BE RECALLING MY SPECIFIC VEHICLE DUE TO ENGINE PROBLEMS. I CONTACTED THEM AS SOON AS I RECEIVED THE LETTER BUT WAS TOLD THE PARTS HAD NOT COME IN YET AND I SHOULD RECEIVE A 2ND NOTICE SHORTLY. I STILL HAVE NOT RECEIVED A LETTER AND NOW I HAVE NOT VEHICLE. THIS SAME ISSUE HAPPENED TO ME BACK IN SEPTEMBER OF 2013. BMW TOOK THE CARE AND TIGHTENED SOME BOLTS ON THE ISSUE AND SAID I WAS GOOD TO GO. *TR

Seat Belts
Filed Jul 14, 201436,960 milesOH

DRIVING DOWN A MAIN ROAD AT APPROX 35 MPH WHEN AN ERROR MESSAGE APPEARED ON VEHICLE DASH THAT STATED THERE IS A DEFAULT WITH THE PASSENGER SEAT BELT THAT MAY AFFECT DEPLOYMENT OF AIR BAG. *TR

Air BagsCrash1 injured
Filed Feb 6, 201420,743 milesMA

TL* THE CONTACT OWNS A 2011 BMW 328XI. THE CONTACT STATED WHILE DRIVING 2 MPH, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY AND CRASHED INTO SOME STONE/BRICK STAIRS, UPON ENETERING A SHORT DRIVEWAY. THE VEHICLE WAS NOT DESTROYED BUT THE DRIVER SUSTAINED A BRUISE TO THE RIBS AND FACE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. UPDATED 04/04/14*LJ THE CONSUMER STATED THE FRONT SUSPENSION SUBFRAME AND BODY SHELL ATTACHMENT WAS RUINED. THE VEHICLE WAS A TOTAL LOSS. THE SIDE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. THE PASSENGER'S SIDE AIR BAG DID DEPLOY WITHOUT A PASSENGER. UPDATED 04/11/2014 *JS

Air BagsCrash2 injured
Filed May 22, 2013FL

2011 BMW 328I. CONSUMER WRITES IN REGARDS TO FAULTY AIRBAGS. *SMD THE CONSUMER STATED HE HIS WIFE HIT ANOTHER VEHICLE AT 40 MPH, AFTER THAT VEHICLE RAN A STOP. NONE OF THE AIR BAGS DEPLOYED. THERE WAS CONSIDERABLE DAMAGE TO THE ENTIRE FRONT BUMPER, PASSENGER SIDE DOOR, PANEL AND HOOD. THE REPAIR SHOP DETERMINED THE FRAME ON THE PASSENGER SIDE HAD RECEIVED DAMAGE WHICH NEEDED TO BE REPLACED, AND IT REQUIRED THE MOTOR TO REMOVED AND RE-MOUNTED. THE COST OF THE DAMAGE WAS ESTIMATED OVER $15,000.UPDATED 12/09/15 *BF *TR

Vehicle Speed ControlCrash
Filed Oct 1, 201222,000 milesCT

TL* THE CONTACT OWNS 2011 BMW 328XI. THE CONTACT STATED THAT WHILE DRIVING INTO THE DRIVEWAY THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE FRONT OF THE VEHICLE SUSTAINED EXTENSIVE DAMAGES AND THE OTHER VEHICLE ALSO HAD EXTENSIVE DAMAGES TO THE REAR. THE VEHICLES WAS TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DECIDED TO SEND A REPRESENTATIVE TO INSPECT THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 22,000.

Service BrakesCrash
Filed Aug 25, 20129,000 milesPA

I WAS BACKING MY CAR INTO A GARAGE - CAR WAS IN REVERSE - I PUT MY FOOT ON THE BRAKE PEDAL AND MY FOOT WENT TO THE FLOOR - THE CAR LUNGED BACKWARD AT TOP SPEED AND CRASHED INTO THE REAR WALL OF GARAGE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 BMW 328Xi → · Every 328Xi year → · How the figures are calculated →