Page 3 of 3 · complaints 101–143 of 143

2011 Audi Q5 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Air Bags
Filed Oct 6, 2016CO

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Sep 29, 201695,000 milesFL

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT A LARGE QUANTITY OF OIL LEAKED AND CAUSED THE TIMING CHAIN TO FRACTURE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE ENGINE NEEDED TO BE REBUILT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. UPDATED 12/20/16*LJ THE CONSUMER STATED THE ENGINE HAD TO BE REBUILT, DUE TO AN OIL LEAK. ALSO, AT 98,000 MILES THE TIMING CHAIN BROKE. UPDATED 12/21/16.*JB

Air Bags
Filed Sep 24, 2016TX

TAKATA RECALL AUDI HAS NOT PROVIDED A REMEDY 10 MONTHS AFTER THE RECALL. WE ARE DRIVING AN UNSAFE AND DANGEROUS VEHICLE. AUDI SHALL REPLACE THE CAR UNTIL FIX IS COMPLETED.

Air Bags
Filed Sep 19, 2016PA

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 19, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 19, 2016CO

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 19, 201657,500 milesCO

WE RECEIVED A NOTICE FROM AUDI IN APRIL THAT OUR VEHICLE WAS RECALLED DUE TO FAULTY AIR BAGS. AFTER FURTHER INVESTIGATION, WE LEARNED THAT THE RECALL WAS ACTUALLY ANNOUNCED ON FEBRUARY 10, 2016. AS OF TODAY, SEPTEMBER 19, 2016 NO REMEDY HAD BEEN PROVIDED BY AUDI. WHEN WE DISCUSSED OPTIONS WITH THE DEALERSHIP WHERE WE BOUGHT THE VEHICLE, AUDI BOULDER, THEY DESCRIBED THE CAR AS A "DEATH TRAP". THEIR ONLY SOLUTION WAS FOR US TO BUY A NEW CAR FROM THEM. WE DO NOT FEEL SAFE DRIVING THIS CAR UNTIL THE SITUATION IS RESOLVED AND WILL BE EXPLORING ALL OPTIONS TO GET THIS MATTER RESOLVED.

Air Bags
Filed Sep 15, 2016WV

TAKATA RECALL

Air Bags
Filed Sep 14, 201651,000 milesFL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Sep 13, 2016110,000 milesNC

TL* THE CONTACT OWNS A 2011 AUDI Q5. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE JERKED AND WOULD NOT RESTART. THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT PROVIDED.

Air Bags
Filed Sep 9, 201655,000 milesFL

TAKATA RECALL. RECALL DATE WAS 2/9/2016. AUDI HAS NO RESOLUTION AT THIS TIME AND CANNOT PROVIDE A DATE THAT THE AIRBAG WILL BE REPLACED.

Air Bags
Filed Sep 1, 2016WA

RECEIVED A LETTER IN APRIL 2016 FROM AUDI STATING THAT MY 2011 Q5 HAS THE TAKATA AIR BAG SYSTEM AND MY BE DEADLY IF INVOLVED IN A FRONT END CRASH. AS OF THIS TIME, THERE IS NO RECOURSE AND NO AVAILABLE PARTS TO FIX THE AUTOMOBILE AS PER ONLINE CHAT WITH AUDI ON 09/01/2016.

Air Bags
Filed Aug 26, 2016AZ

TAKATA RECALL. I HAVE NOT HAD MY AIRBAG REPLACED AND DON'T FEEL COMFORTABLE DRIVING MY CAR WITH A POSSIBLY DEFECTIVE AIRBAG. DO YOU HAVE ANY INFORMATION AS TO WHEN THIS WILL BE REMEDIED?

Air Bags
Filed Aug 25, 2016MD

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 24, 2016PA

TAKATA RECALL I WAS NOTIFIED BY MY DEALERSHIP THAT MY AUDI Q5 CONTAINED FAULTY AIRBAGS THAT POSSIBLY COULD RESULT IN DEATH IF ACTIVATED IN AN ACCIDENT. THIS NOTIFICATION TOOK PLACE FIVE MONTHS AGO. I WOULD LIKE TO KNOW EXACTLY HOW LONG I WILL HAVE TO WAIT FOR THE REPLACEMENT OF THESE AIRBAGS.

Fuel/Propulsion System
Filed Aug 24, 2016101,000 milesVA

THE INDOOR ODOR OF THE CAR SMELLED STRONG OF GAS. THE AREA AROUND OR UNDER THE CAR WAS COMPLETELY DRY. THE SMELL WAS PREVALENT WHILE MOVING OR PARKED. THE GAS TANK WAS DRY AT THE NOZZLE. I DRIVE MY FAMILY IN THE CAR, INCLUDING MY GRANDCHILDREN. I WAS CONCERNED FOR OUR SAFETY SO HAD MY LOCAL MECHANIC EVALUATE. THEY DISCOVERED A PIN HOLE LEAK IN THE FUEL PUMP UNDER THE REAR SEAT AND GAS WAS ALL OVER THE GAS TANK. ANY SPARK WOULD HAVE SET THE CAR IN FLAMES AND POSSIBLE EXPLOSION GIVEN THE LOCATION OF THE LEAK. THIS REPAIR COST $1131. THIS OBVIOUS FLAW SHOULD BE IDENTIFIED BY AUDI AND A RECALL SHOULD BE IN PLACE TO REPLACE THIS DEFECTIVE PART.

Air Bags
Filed Aug 18, 2016HI

TAKATA RECALL. I LIVE IN A ZONE A HIGH RISK AREA WITH HIGH HEAT AND HUMIDITY (HAWAII) FOR THE TAKATA AIRBAG TO SPONTANEOUSLY EXPLODE OR EXPLODE AS A RESULT OF AN ACCIDENT, AND AUDI HAS, AS OF YET, NOT PROVIDED ANY SOLUTION FOR A LOANER CAR OR RENTAL CAR TO ADDRESS THE RISK OF INJURY OR FATALITY IN DRIVING THE 2011 AUDI Q5. I HAVE CONTACTED AUDI USA AND AUDI HAWAII, AND NEITHER WANTS TO TAKE RESPONSIBILITY OR OWNERSHIP FOR THE PROBLEMS WITH THE TAKATA AIRBAG RECALL, AND THUS FAR, HAVE OFFERED NO SOLUTIONS. ...UPDATED 04/20/17 *BF *TR

Air Bags
Filed Aug 15, 2016GA

ON FRIDAY AUG. 12 2016, I PAID A VISIT TO JIM ELLIS AUDI (AUDI ATLANTA) ON 5805 PEACHTREE BLVD, ATLANTA, GA 30341. I WAS LOOKING TO PURCHASE A USED 2014 SQ5. I CURRENTLY HAVE A 2011 Q5 2.0T. I WAS INFORMED DUE TO THE TAKATA AIRBAG RECALL ON MY VEHICLE, THEY WERE ONLY GOING TO SEND THE VEHICLE OFF TO AUCTION, BECAUSE THEY DID NOT WANT TO BE BOTHERED WITH THE RECALL AND THE OWNER JIM ELLIS HAD DIRECTED THEM TO SEND VEHICLES WITH THE AIRBAG RECALL STRAIGHT TO AUCTION WITHOUT FIXING THE RECALLED AIRBAG.

Air Bags
Filed Aug 3, 201629,560 milesCO

TAKATA RECALL I WORK FOR A DEALERSHIP WE SELL AUDI'S I FINALLY HAVE Q5'S TO SELL AT A GOOD PRICE TO THE CONSUMER, HOWEVER THIS RECALL IS KILLING THE SALE BECAUSE OUR PARTS DEPARTMENT CAN NOT GET REPLACEMENT PARTS FOR THE AIR BAG HOWEVER A HONDA DEALER A HALF MILE AWAY HAS DONE OVER 30 REPLACEMENTS. HOW DO YOU GET THE PARTS I HAVE GONE ON LINE TALKED TO SEVERAL PEOPLE AND HAVE NO CLUE WHEN WE ARE GETTING REPLACEMENT AIR BAGS SOME PEOPLE SAY 1 TO 3 YEARS AND THAT IS NOT EXCEPTABLE.

Air Bags
Filed Aug 2, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT THE DEALER WAS UNABLE TO SUPPLY THE PARTS FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) BEYOND A REASONABLE TIME FRAME. THE DEALER INDICATED THAT THE PARTS MAY BECOME AVAILABLE UNTIL THE FIRST QUARTER OF 2017. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/08/16*LJ UPDATED 12/14/16. *JB *TR

Fuel/Propulsion System
Filed Jul 18, 2016CA

I PURCHASED VEHICLE JULY 2015 AFTER 1 MONTH I WOULD SMELL GAS FUMES OVER TIME IT BECAME AGGRESSIVELY STRONG I TOOK VEHICLE IN FOR SERVICING WHERE I WAS TOLD THEY DIDNT FIND ANYTHING...1MONTH LATER TOOK IT BACK DEMANDED THEY FIX IT I HAD TO CONTACT CORPORATE FOUND OUT THEY HAD TO REPLACE FUEL PUMP & GASKET IN TANK...IN ADDITION, OIL CONSUMPTION IS AN ISSUE WHICH IS STILL A BIG PROBLEM. FROM 10/14/15 TO 7/4/2016 THE OIL INDICATOR ASKING FOR 1 QUART. THIS SERMS TO BE HAPPENING 1X MONTH. THE SERVICE TECH.INFORNED ME THERE WAS A RECALL REGARDING THIS & MY VEHICLE MAY NOT HAVE BEEN SERVICED FOR THIS. IM NOT A PERSON WHO DRIVES LONG DISTANCE OR HIGHWAY I TRAVEL TO WORK AND OCCASSIONAL ERRANDS NONETHELESS THIS IS A NUISANCE NOT TO MENTION THE FINANCIAL OBLIGATION. WHY AM I PAYING SO MUCH FOR A LUXURY VEHICLE THAT I DONT ENJOY.

Air Bags
Filed Jun 20, 2016MI

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 22, 2016AK

UNRESOLVED ENGINE ISSUE. RECALL THAT THEY WILL NOT FIX. UNABLE TO TRADE IN VEHICLE ANYWHERE BECAUSE OF THE ACTIVE RECALL. FEEL TRAPPED IN AN UNSAFE 'FAMILY' CAR.

Air Bags
Filed May 14, 2016VA

TAKATA RECALL - NO IMMEDIATE REMEDY AVAIL AND AUDI NOT OFFERING REPLACEMENT VEHICLES EVEN THOUGH VEHICLE IS UNSAFE TO DRIVE. I HAVE A 6-MONTH OLD AND DO NOT FEEL SAFE DRIVING MY VEHICLE.

Air Bags
Filed Apr 28, 2016PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 27, 2016OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Fuel/Propulsion System
Filed Apr 22, 201636,000 milesFL

MY Q5 HAD OVER THE LAST 4 WEEKS A FUNKY GASOLINE SMELL ON THE INTERIOR /EXTERIOR OF THE VEHICLE WHILE PARKED OR DRIVEN.MY CONCERN RAISED WHEN I HAVE SEEN MY FUEL CONSUMPTION GOING UP, SO I HAD IT CHECKED BY MY LOCAL MECHANIC. HE FOUND THAT THE COVER OF THE PUMP ASSEMBLY WAS CRACKING THE TOP PART OF THE FUEL PUMP CANISTER AND GASOLINE IS SITTING IN THE ASSEMBLY.SO THE SMELL INTERIOR AND EXTERIOR IS COMING FORTH CRACKED FUEL ASSEMBLY. I HAD NO ACCIDENT OR IMPACT TO THE CAR THAT COULD COST THIS PROBLEM AND REACHED OUT TO AUDI USA TO HOPEFULLY ADRESS THIS ISSUE . IN THE MEANWHILE I'M NOT DRIVING THE CAR SINCE IT IS A FIRE HAZARD AND COULD BLOW UP IN FRONT OF ME.SEE PICTURE ATTACHED

Air Bags
Filed Mar 28, 2016TX

AFTER MY Q5 HAS BEEN IN THE SERVICE DEPARTMENT 3 TIMES FOR THE SAME ISSUE BROKE DOWN ON A VERY BUSY HIGHWAY WITH MY SMALL CHILD ON BOARD. MY AUDI ADVISOR TOLD ME TO TRY TO BRING IT TO THE DEALER. WE DID NOT MAKE IT. CAR HAD TO BE TOWED. AFTER 2 WEEKS, I WAS ADVISED I NEEDED A NEW ENGINE AT THE COST OF $14,700. THIS IS AFTER IT HAD BEEN FIXED SEVERAL TIMES BEFORE FOR THE SAME ISSUE. SECONDLY, IT HAS A RECALL THAT HAS BEEN PUBLISHED AND AUDI'S RESPONSE TO ME WAS THE RECALL REPAIR IS NOT AVAILABLE YET. THEY ARE HOWEVER ARE WORKING WITH TAKATA TO PRODUCE REPLACEMENT PARTS. SO, AGAIN THEY ARE JEOPARDIZING MINE AND MY FAMILIES SAFETY. AND THE OIL CONSUMPTION IS RIDICULOUS. NO VEHICLE SHOULD USE A QUART OF OIL EVERY 1000 MILES. THIS IS AN UNACCEPTABLE COMPANY AND THEIR RESPONSES ARE ALL SCRIPTED.

Visibility/Wiper
Filed Oct 22, 201544,900 milesMA

FRONT WINDSHIELD WASHER NON-OPERATIVE. DEALER DIAGNOSED AS BAD SWITCH. NOT COVERED BY WARRANTY, RECALL OR CAMPAIGN. (5) MONTHS OUT OF WARRANTY. STARTED AS INTERMITTENT NOW NOT WORKING AT ALL. VEHICLE WILL NOT PASS MA STATE INSPECTION AS IS.

EngineFire
Filed Sep 13, 201567,000 milesSC

THE CAR HAS ALWAYS HAD PROPER MAINTENANCE AND CARE. THIS CAN BE DOCUMENTED WITH AUDI OF HUNTSVILLE AL. NO WARNINGS OR INDICATOR LIGHTS WERE PRESENT. THE CAR WAS PARKED AND ABOUT 15 MINUTES LATER A PASSERBY CAME INTO THE RESTAURANT IN WHICH WE WERE DINING SAYING A GRAY AUDI WAS ON FIRE. OWNER OF RESTAURANT TRIED TO USE HANDHELD FIRE EXTINGUISHER TO THE FRONT GRILL. NO LUCK AS IT IMMEDIATELY MELTED THE HOOD AND ENGULFED THE WHOLE CAR IN FLAMES. TOOK FIREMEN 30 MINUTES TO PUT IT OUT. THEY HAD NO IDEA OF CAUSE BUT SPECULATED ELECTRICAL AS THE SOURCE.

Power Train
Filed May 12, 201589,000 milesAL

TRANSMISSION OFTEN JERKS WHEN SLOWING DOWN BELOW 10 MPH, CAR JERKS FORWARD

Electrical System
Filed Feb 26, 201535,000 milesMN

IN DECEMBER 2014 CLIMAT CONTROL MOTOR AND MODULE BLOW OUT ,2 MONTH LATER MMI SYSTEM IS NOT WORKING .IT 'S ONLY 36 000 MILES . VERY DISAPOOINTED WITH THIS CAR .

Engine
Filed Feb 3, 201521,000 milesMA

THE VEHICLE WAS PURCHASED WITH 20,000 MILES AND HAS BEEN BURNING OIL SINCE. THE CAR IS UNDER WARRANTY AND HAS GONE THROUGH THE MANUFACTURES OIL CONSUMPTION TEST, BOTH 1 AND 2 WHICH THEY ARE SAYING BARELY PASSED. THE CAR IS CONTINUING TO BURN OIL AND HAS GONE THROUGH PHASE 1 AGAIN FOR THE SECOND TIME AND AM BEING TOLD IT PASSED. AUDI STATES AN OIL CHANGE IS GOOD FOR 10,000 MILES AND HERE I AM AT 7,000 MILES HAVING TO PUT OIL IN IT AND TAKING MY CAR TO THE DEALERSHIP EVERY FEW MONTHS TO TEST IT. *TR

Engine
Filed Jul 2, 201426,281 milesCT

THE AUDI 2.0T ENGINE IS KNOWN TO HAVE ISSUES WITH SIGNIFICANT OIL CONSUMPTION. THE CAR HAS BEEN AT AUDI WITH THIS ISSUE SEVERAL TIMES. DURING OTHER SERVICE VISITS I HAVE MENTIONED TO THE AUDI DEALER THAT THE CAR BURNS A QUART OF OIL EVERY 1000-1200 MILES. AUDI CLAIMS THAT THIS IS PART OF THE ENGINE DESIGN IN ORDER FOR IT TO GIVE BETTER FUEL ECONOMY. THIS IS CLEARLY NOT TRUE. I HAVE FRIENDS WITH AUDIS EQUIPPED WITH THE 2.0T ENGINE AND THEY HAVE ZERO OIL CONSUMPTION. THERE ARE MULTIPLE ONLINE BLOGS WITH OTHER AUDI OWNERS COMPLAINING ABOUT THIS ISSUE. IT IS CLEARLY SOMETHING THAT AUDI SHOULD BE FORCED TO ISSUE A RECALL TO RESOLVE THE MATTER. *TR

Power Train
Filed Jun 10, 201418,000 milesTX

1. Q5 2.0 HAS A VERY HARSH DOWNSHIFT WHETHER IN AUTOMATIC MODE OR IN MANUAL/SPORTRONIC. SPECIALLY 4->3 AND 3->2 AND 2->1. AS A RESULT THE CAR COMES TO A STOP AND THEN JERK FORWARD AFTER THE STOP (2-1), CAUSING ACCIDENTS IN PARKING GARAGES SPECIALLY IN TIGHT SPOTS. AUDI HAS ACKNOWLEDGED THE ISSUE, APPLIED TSB-37-13-83 SOFTWARE UPDATE, EVEN REPLACED THE MECHATRONIC UNIT BUT THE HARSH JERKY DOWNSHIFT RETURNS. DEALER SAYS IT IS NOT A PROBLEM BUT A "CHARACTERISTIC" OF THIS CAR. ESCALATED TO AUDI OF AMERICA, AND THEY CONFIRM IT IS A CHARACTERISTIC OF THE VEHICLE AND THEY SAY THEY CANNOT DO ANYTHING ABOUT IT. HUNDREDS OF SIMILAR COMPLAINTS, SOME AT HTTP://FORUMS.AUDIWORLD.COM/ARCHIVE/INDEX.PHP/T-2847492.HTML 2. CAR BURNS OIL AT HIGH RATE. HAD OIL TOPPED OFF AT 12K, 15K, 19K, AND STILL AT 21K IT IS HALF. DEALER CHANGED SOME GASKETS SAYING IT WOULD FIX THE ISSUE BUT IT HASN'T. *TR

EngineFire
Filed May 31, 201455,975 milesPA

I PURCHASED A CERTIFIED PREOWNED AUDI Q5 LAST MARCH 2013. THE VEHICLE WAS RUNNING FINE. NO PROBLEMS OR CONCERNS. I TOOK THE VEHICLE TO AN AUDI DEALER IN FEBRUARY 2014 FOR AN ANNUAL SERVICE AND ALSO IN MARCH 2014 FOR MY YEARLY INSPECTION/EMISSIONS TESTING. ON APRIL 2014, I HAD LOSS THE VEHICLE DUE TO AN UNKNOWN FIRE THAT HAD STARTED IN THE CAR. YES, MY CAR WAS ENGULFED IN FIRE! PRIOR TO THIS FIRE, I HAD NO PROBLEMS OR MESSAGES ON MY DASHBOARD OR SMELLED SMOKE WHILE I HAD DROVE THE CAR. THE CAR WAS RUNNING FINE UP UNTIL THAT DAY. I HAVE NO IDEA WHAT HAPPENED TO MY VEHICLE. THE INSURANCE COMPANY HAD INVESTIGATED THIS VEHICLE, AND THEY STATED THAT ARSON WAS NOT THE BLAME FOR THE FIRE. THEY R/O AN ELECTRICAL ISSUE THAT MIGHT OF BEEN THE CAUSE OF THE FIRE. THE INSURANCE COMPANY HAD ALSO RESEARCHED RECALLS AND MANUFACTURER DEFECTS, AND THEY CLAIMED THERE WERE NO ISSUES. I AM COMPLETELY STUNNED ABOUT THIS INCIDENT. THE CAR WAS PARKED ALL DAY, AND I JUST CAN'T BELIEVE OUT OF NOWHERE THAT THE CAR HAD CAUGHT ON FIRE. I'VE BEEN IN CONTACT WITH THE DEALER WHERE I PURCHASED THE VEHICLE, AND THEY ARE AS SHOCKED AS I AM ABOUT WHAT HAPPEN. HOPEFULLY, I'LL GET AN EXPLANATION AS TO WHY THE VEHICLE HAD MYSTERIOUSLY CAUGHT ON FIRE. *TR

Engine
Filed May 29, 201467,000 milesWA

VEHICLE IS BURNING AND CONSUMING OIL. I TAKE TO DEALER FOR OIL CHANGES AND LAST ONE INDICATED GREAT. EVERY 4 DAYS I HAVE TO PUT A QUART OF OIL IN THE TRUCK. I ONLY HAVE 67,000 MILES AND NO WARRANTY. AUDI ISN'T TAKING RESPONSIBILITY FOR THE CAR. AND THERE ARE NO BULLETINS OR RECALLS FROM AUDI ALTHOUGH I'VE READ NUMEROUS POST ABOUT OIL CONSUMPTION IN THE AUDI Q5. *TR

Engine
Filed Mar 27, 201493,000 milesNJ

LESS THAN 1 YR AFTER I PURCHASED MY VEHICLE, I BEGAN HAVING PROBLEMS WITH OIL CONSUMPTION. I TOOK IT TO THE DEALER AND THEY DID OIL CONSUMPTION TEST AND REPLACED CRANKCASE BREATHER VALVE AND FRONT MAIN SEAL & ECM UPDATE. HIGH OIL CONSUMPTION CONTINUED, DEALER STATED THAT IT WAS ACCEPTABLE AS LONG AS IT WAS 1200 OR MORE PER 1/4 QT OF OIL. I HAVE COMPLAINED SEVERAL TIMES AND DEALER SAYS IT IS NORMAL FOR THE CAR. NOW, I AM PAST MY WARRANTY AND THE CAR IS CONSUMING 1/4 QUART OIL TO 760 MILES. AFTER SOME RESEARCH ON INTERNET FOUND THAT MANY PEOPLE ARE HAVING ISSUES WITH THE OIL CONSUMPTION ON THIS VEHICLE AND THE AUTO MAKER IS NOT ADDRESSING THE ISSUE. OTHERS HAD PISTONS AND RINGS CHANGED TO RESOLVE THE ISSUE. CURRENTLY, I AM SPENDING AN EXTRA $90 A MONTH ON OIL. I HAVE HAD MANY ISSUES WITH THIS CAR AND SEE THAT THIS MODEL YEAR IS RIDDLED WITH ISSUES. I ALSO HAD ISSUES WITH FUEL INJECTORS AFTER RECEIVING NOTICE THAT IT WAS HIGHLY UNLIKELY THAT MY CAR WOULD HAVE SUCH AN ISSUE AND AFTER 3 RETURNS TO THE DEALER THEY FINALLY ACKNOWLEDGE THAT IT WAS A FUEL INJECTION ISSUE AND REPLACED THEM. *TR

Fuel System, Gasoline
Filed Mar 9, 201442,657 milesTX

MY CAR (2011 AUDI Q5) ENGINE ABRUPTLY SHUT DOWN AT LOW SPEED TWICE ON THE SAME DAY, ONCE AT A STOP SIGN AND SECOND TIME WHILE BACKING OUT OF THE GARAGE. ABOUT 2 WEEKS AGO, THE CAR STOPPED WHILE TRYING TO PULL OUT OF A PARKING LOT AT SPEED OF ABOUT 10 MPH OR LESS. FUEL TANK WAS MORE THAN HALF FULL AND BATTERY IS GOOD TOO. CAR IS LESS THAN 3 YEARS OLD WITH SERVICE DATE STARTING MAY 2011. VAGCOM ANALYSIS WHEN CONNECTING THE CAR OBDI PORT TO MY LAPTOP INDICATES FAULT CODES 4732, 4735 AMONG SEVERAL OTHERS RELATING TO MISFIRING CYLINDERS AND FAULTS IN THE FUEL PUMP CIRCUIT/ELECTRONICS. A CURSORY SEARCH ON THE INTERNET INDICATES SEVERAL SUCH INCIDENTS WITH MANY OTHER CAR OWNERS WHERE THE CAR HAD TO BE TOWED TO THE DEALERSHIP SERVICE DEPARTMENT TO GET IT FIXED. THIS IS A DANGEROUS SITUATION IN WHICH CAR CAN COME TO STOP IN THE MIDDLE OF THE ROAD AND I HOPE AUDI TAKES LEADERSHIP IN PROACTIVELY SOLVING THIS PROBLEM BEFORE A SERIOUS ACCIDENT/INJURY HAPPENS TO SOMEONE. *TR

Service Brakes
Filed Oct 11, 201312,543 milesVA

AT APPROXIMATELY 6:00 PM THE EVENING OF FEBRUARY 10, 2013, I WAS RETURNING WITH MY MOM (FRONT PASSENGER) ON I-66E HEADED BACK HOME, A VEHICLE IN FRONT OF ME STOPPED SUDDENLY BECAUSE A VEHICLE IN FRONT OF HER STOPPED FOR NO APPARENT REASON. I ENGAGED MY BRAKES AND HAD COME TO A COMPLETE STOP WITHOUT TOUCHING THE CAR IN FRONT OF ME AND THEN THE NEXT THING I KNOW I CAME IN CONTACT WITH HER BUMPER. WE THOUGHT INITIALLY WE HAD BEEN HIT FROM BEHIND, HOWEVER, AFTER INSPECTING MY REAR BUMPER THERE SEEMED TO BE NO INDICATION THAT HAD OCCURRED. EVEN THE DRIVER IN FRONT OF ME ACKNOWLEDGED THAT I WAS AT A STOP BEFORE COMING IN CONTACT WITH HER BUMPER. WHAT I BELIEVE OCCURRED HAS TO DO WITH THE AUDI BRAKING SYSTEM. I HAVE RAISED THIS PROBLEM OF THE BRAKES SKIPPING AND OTHER RELATED ISSUES ON MULTIPLE OCCASIONS WITH AUDI'S SERVICE DEPARTMENT, AUDI U.S./ GERMAN CORPORATE OFFICES AND AUDI "CUSTOMER EXPERIENCE" CENTER AND ACCORDING TO MY MAINTENANCE LOGS THEY HAVE PERFORMED A VARIETY OF CHECKS INCLUDING UPDATING THE SOFTWARE AND OTHER REPAIRS. THIS VEHICLE HAS BEEN IN REPEATEDLY TO THE AUDI DEALERSHIPS PRIOR TO THIS INCIDENT AND AFTER THIS INCIDENT FOR BRAKE AND GEAR ISSUES AMONGST OTHER PROBLEMS. I STILL CONTINUE TO HAVE SIMILAR ISSUES OF THE BRAKES NOT PROPERLY ENGAGING, A LOT OF CREAKING/GROANING NOISES/EXCESSIVE BREAK DUST FROM THE BRAKES AND WHEN I PLACE THE GEAR SHIFT FROM REVERSE INTO DRIVE IT JERKS FORWARD. AUDI HAS BEEN COMPLETELY UNHELPFUL AND HAS DONE NOTHING TO RESOLVE THE MATTERS

Fuel System, Gasoline
Filed Oct 13, 20113,300 milesIL

CRANK SENSOR FAILURE AND AND FUEL PUMP FAILURE. *TR

Visibility
Filed Dec 16, 2010350 milesMI

WIPERS DO NOT KEEP WINDSHIELD CLEAR IN WINTER SNOW AND ICE DRIVING CONDITIONS. WIPERS FREEZE UP AND DO NOT CLEAR WINDSHIELD, SERIOUSLY COMPROMISING VISIBILITY AND CAUSING DANGEROUS VEHICLE OPERATION. DESIGN IS PROPRIETARY AND AUDI DO NOT OFFER WINTER BLADES TO REMEDY THIS SITUATION. PLEASE NOTE, THIS IS FOR AN AUDI A4 QUATTRO, NOT Q5 AS YOUR WEB SITE ONLY ACKNOWLEDGES THE A3 AND Q5 AS CHOICES FOR VEHICLES. *TR

Power Train
Filed Nov 1, 2010239 milesMD

WHILE TAKING A LEFT TURN ACROSS TRAFFIC, THE AUDI Q5 3.2 TRANSMISSION FAILED WHILE SHIFTING FROM 1ST TO 2ND GEAR. THE AUDI Q5 STOPPED AND WOULD NOT CONTINUE TO DRIVE. THE ENGINE SEEMED TO BE WORKING PROPERLY; HOWEVER, THE GEARS WOULD NOT ENGAGE AND THE CAR WOULD NOT DRIVE. THE AUDI Q5 DISPLAYED AN ERROR MESSAGE "GEARBOX MALFUNCTION; YOU CAN CONTINUE DRIVING (LIMITED FUNCTIONALITY)". AFTER REPEATEDLY RESTARTING THE AUDI Q5 AND ATTEMPTING TO SHIFT THE TRANSMISSION IT EVENTAULLY ENGAGED THE GEARS ALLOWING THE CAR TO BE DRIVEN OUT OF TRAFFIC.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Audi Q5 → · Every Q5 year → · How the figures are calculated →