Page 2 of 2 · complaints 51–100 of 100

2010 Audi Q5 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Air Bags
Filed Jun 26, 2017OH

TAKATA RECALL: I CONTACTED DEALER MULTIPLE TIMES BUT THEY ARE NOT FIXING THE CAR.

Air Bags
Filed May 22, 2017NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V660000 (POWER TRAIN) AND 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 15, 2017MA

TAKATA RECALL. I CAN NOT SELL OR GIFT MY CAR , BECAUSE I HAVE BEEN WAITING ONE YEAR FOR AN AIRBAG FROM MY DEALER IN NORWELL, MA. THEY ARE WILLING TO TAKE CAR IN TRADE FOR A VERY LOW-LOW TRADE IN. I WANT MY REPAIR.

Air Bags
Filed May 5, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE PART WAS ON BACKORDER AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 3, 201770,000 milesCA

WE ARE AWARE THAT THERE WAS A DIFFERENT RECALL THAT DID NOT INCLUDE OUR CAR THAT CAUSED CORROSION IN THE PANELING OF THE CAR FROM THE MOON ROOF AND IT WAS POSSIBLY CAUSING AIR BAGS TO DEPLOY. WE HAVE BEEN TO THE DEALERSHIP TO BE SERVICED AND THEY HAVE EXPLAINED TO US THAT THERE IS EXCESSIVE AMOUNT OF CORROSION IN THE PANELS OF THE CAR AND ALSO THE CORROSION AND WATER LEAKAGE HAS DESTROYED THE ELECTRICAL COMPONENTS OF OUR BACKUP CAMERA/SYSTEM. WE ARE WONDERING IF THIS HAS BEEN BROUGHT UP BY OTHER PEOPLE BECAUSE, ALTHOUGH OUR CAR'S VIN WAS NOT INCLUDED IN THE RECALL I AM REFERRING TO, IT SEEMS STRANGE THAT MY CAR HAS THESE EXACT SAME ISSUES. THERE IS NOT AN EXACT DATE ATTACHED TO THESE ISSUES BECAUSE IT MUST HAVE BEEN HAPPENING FOR QUITE SOME TIME. THE ONLY REASON WE KNOW OF THE CORROSION IS BECAUSE THE DEALERSHIP EMPLOYEE CRASHED INTO OUR CAR AND THEY HAD TO FIX THE DAMAGE. IN DOING SO THEY DISCOVERED THE EXCESSIVE AMOUNTS OF CORROSION AND COULD NOT EXPLAIN THE REASONING/CAUSE BEHIND IT.

Air Bags
Filed Mar 27, 201755,000 milesPA

TAKATA RECALL, DEALER HAS NO IDEA WHEN THEY WILL BE ABLE TO REPLACE THE SAFETY HAZARD. ISSUE #2 FUEL FUMES FILLING THE CAR AS YOU ARE DRIVING AND THIS IS AFTER THE DEALER CLAIMS THEY FIXED IT BY PUTTING A PATCH ON THE GAS TANK FLANGE, WHICH HAS NOT CORRECTED THE PROBLEM.

Fuel/Propulsion System
Filed Mar 22, 2017VA

TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/02/2017*LJ UPDATED 08/08/2017*JS

Air Bags
Filed Feb 28, 201765,000 milesOH

TAKATA RECALL + WATER INSIDE CAR: AUDI IS NOT FIXING THE TAKATA AIRBAG ISSUE, ANYTIME I ASK ABOUT IT TO DEALER, THEY ARE JUST SAYING, THEY DONT HAVE ANY FIX YET AND THEY DONT KNOW WHEN FIX WILL BE AVAILABLE. I WAS TRYING TO TRADE MY CAR SO I CAN BUY NEW ONE BUT DUE TO THIS ISSUE, NO ONE GIVING ITS REAL VALUE. RECENTLY THIS CAR ALSO FLOODED WITH WATER DUE TO THEIR INTERNAL PIPE BUSTED AND I WAS LOOKING ONLINE AND SEE THEY HAD ISSUE WITH SOME OF THE MODELS AND THEY RECALLED BUT THIS MODEL WAS NOT INCLUDED AND I END UP SPENDING ALMOST $1000 TO FIX THE ISSUE. I DON'T REMEMBER EXACT DATE SO JUST PUTTING LAST YEAR'S DATE BELOW.

Air Bags
Filed Feb 22, 2017WA

TAKATA RECALL, MY AUDI HAS THE DRIVER SIDE AIRBAG RECALL. THE ONE THAT HAS BEEN KNOWN TO DEPLOY AND KILL PEOPLE. I AM VERY UPSET WITH AUDI AND MADE IT VERY CLEAR TO THEM OF HOW UPSET I AM AND THEY COULD CARE LESS. IT HAS BEEN OVER A YEAR SINCE AUDI DRIVERS WERE MADE AWARE OF THIS SAFETY RECALL. AUDI HAS GIVEN NO SOLUTION TO THEIR DRIVERS AND COULD CARE LESS ABOUT THE SAFETY OF THEIR DRIVERS. I WAS TOLD OVER THE SUMMER THE PART WOULD BE REPAIRED BY FALL. IT IS NOW FEBRUARY AND SPOKE TO SOMEONE TODAY WHO SAID THEY HAVE NO CLUE WHEN IT WILL BE IN AND MY ONLY OPTION IS TO TRADE THE CAR IN FOR A MORE EXPENSIVE CAR. THIS OFFER IS ONLY AVAILABLE ON NEW CARS!! WHAT A SCAM!! FORCE CLIENTS TO TRADE IN THEIR CAR, NOT GETTING FAIR MARKET VALUE FOR THE TRADE, AND SPEND MORE MONEY ALL SO WE CAN BE SAFE!!! I HAVE NOW READ AN ARTICLE THAT STATES THESE RECALLS MAY NOT ALL BE REPLACED TILL 2020!! I AM PREGNANT WITH TWINS IN A CAR THAT IS ESSENTIALLY A DEATH TRAP!! WE ARE TRYING TO GET RID OF THIS CAR WHICH SHOULD SELL FOR 10K OVER WHAT A DEALERSHIP WILL EVEN TOUCH IT FOR ON TRADE IN. IT HAS BEEN WELL OVER THE REASONABLE TIME FOR THIS SAFETY RECALL. DEALERSHIPS SHOULD BE FORCED TO BUY BACK THESE CARS AT FAIR MARKET VALUE AND DEAL WITH IT!!! IT WOULD BE A LOT CHEAPER THEN THE NUMEROUS LAW SUITS THAT WILL HAPPEN IF I GET IN A CAR ACCIDENT OR SOMEONE ELSE FOR THAT MATTER!! THEY ARE OFFERING ZERO HELP TO THEIR CUSTOMERS AND SHOULD BE ASHAMED OF THEIR SELVES!! THE FACT THAT THIS HAS BEEN KNOWN ABOUT

Air Bags
Filed Feb 17, 2017TX

TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS ADVISED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Fuel System, GasolineCrash2 injured
Filed Jan 29, 2017119,801 milesCA

OUR AUDI Q5 JUST LAST NIGHT FRI. 1.27.17 AT 10PM LOST POWER AND WITHIN 30 SECONDS COMPLETE STOP AND STALL. I WAS TRAVELING WITH MY WIFE AND 4 YR. OLD SON ON OUR WAY HOME ON 210 FWY AND 57 INTERCHANGE WITHIN SECONDS WE ARE STUCK RIGHT IN THE MIDDLE OF A 4 LANE HIGHWAY WITH CARS AND BIG RIGS ZOOM BY US AND SWERVING AROUND US. WE COULD DO NOTHING EXCEPT SIT IN THE CAR AS WE SEE A CAR HEADING RIGHT FOR US AND BRACE FOR THE COLLISION. THANK GOD WE WALKED AWAY WITH OUR LIVES AND ONLY WHIPLASH AND NOT KILLED LEAVING MY 8YR OLD DAUGHTER ALL ALONE. THE CAR AS TOWED AWAY AND TAKEN TO A BODY SHOP FOR NOW. CAR MAYBE TOTALED UNSURE AS OF YET. ALSO MAN AT THE BODY SHOP READ THE CAR CODES WHICH ONE WAS THE FUEL PRESSURE REGULATOR ERROR CODE. THIS WAS AN EXTREMELY TRAUMATIC EXPERIENCE FOR MY MYSELF, WIFE AND CHILD. WE ARE GOING TO AUDI AND REPORT THIS TO THEM ON MONDAY. THIS SEEMS TO BE THE SAME ISSUE OTHERS REPORTED IN PAST AND TO THE NHTSA HERE IS A REPORT OF A CRASH THAT MAYBE FROM THE SAME REPORTS AS OTHERS. *TR

Air Bags
Filed Jan 2, 2017WA

TAKAKA RECALL: I HAVE BEEN DRIVING AN AUTOMOBILE WITH A POTENTIALLY LETHAL SAFETY DEVICE FOR ALMOST 7 YEARS SINCE PURCHASE AND ALMOST 1 YEAR SINCE RECALL. THE MANUFACTURER SHOULD EITHER PROMPTLY INSTALL A REPLACEMENT BY THE 1-YEAR ANNIVERSARY OF THE ANNOUNCEMENT OR REPURCHASE OR EXCHANGE THE VEHICLE BY THE 7-YEAR ORIGINAL PURCHASE DATE ANNIVERSARY. *TR

Air Bags
Filed Dec 28, 2016TX

NOTIFIED OF RECALL 69N1 - TAKATA SDI DRIVE FRONTAL AIRBAG IN APRIL 2016. AS OF DECEMBER 2016, NO REMEDY PROVIDED

Air Bags
Filed Dec 16, 2016NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 15, 2016TX

TAKATA RECALL - I HAVE NOT RECEIVED A NOTICE OF THIS RECALL FROM AUDI NORTH AMERICA. I AM THE ORIGINAL OWNER.

Air Bags
Filed Dec 13, 2016PA

TAKATA RECALL. MANUFACTURER STATES "REMEDY NOT AVAILABLE" THE RECALL HAS BEEN ANNOUNCED IN FEBRUARY, IT IS DECEMBER NOW - NOT ACCEPTABLE.

Air Bags
Filed Dec 12, 2016NJ

TAKATA RECALL. STILL NO REPLACEMENT AIRBAG FOR THIS VEHICLE. THE CONSUMER STATED THE FUEL PUMP FLANGE RECALL PART WAS NOT AVAILABLE. *JS

Air Bags
Filed Nov 21, 2016NJ

I AM VERY CONCERNED ABOUT MY SAFETY AT THIS POINT , THE RECALL IS THE SDI DRIVER FRONTAL AIR BAG AND FUEL PUMP FLANGE, FOR THE AIRBAG IT HAS BEEN OVER 8 MONTH AND THE PARTS ARE STILL NOT AVAIALBLE??????????????? WHAT?

Air BagsCrash
Filed Nov 15, 20161,800 milesCA

TAKATA RECALL WITH NO FIX, ALSO A PROBLEM WITH THE FUEL PUMP WHICH THE CAR CAN LIGHT ON FIRE THERE IS ALSO NO CURRENT REPAIR. THE DEALER SAID WE ARE SCREWED THERE'S NOTHING THEY CAN DO.MY WIFE GOT INTO AN ACCIDENT WITH THE LOANER CAR IF IT WAS OUR CAR THAT IS PLAGUED BY THE RECALL THINGS COULD HAVE BEEN WORST

Air Bags
Filed Nov 9, 2016CA

TAKATA RECALL I GOT NOTICED OF MY CAR IN NEED OF A RECALL VIA LETTER IN FEBRUARY, 9 MONTHS LATER NOTHING HAS HAPPENED AND AUDI STILL SAYS "NO REPAIR AVAILABLE YET"

Service Brakes
Filed Nov 5, 201675,000 milesNJ

MY BRAKES FAILED ON TWO OCCASIONS. WHEN THE BRAKE WAS PRESSED, THE PEDAL SANK ALL THE WAY TO THE FLOOR. THIS HAPPENED WHILE THE VEHICLE WAS IN MOTION. LUCKILY, ON BOTH OCCASIONS, THE CAR WAS MOVING AT LESS THAN 25 MPH. MY ABILITY TO SLOW DOWN WAS SIGNIFICANTLY REDUCED. ULTIMATELY LEARNED THAT THE MASTER CYLINDER WAS DEFECTIVE AND HAD TO BE REPLACED.

Air Bags
Filed Oct 22, 2016NY

IT HAS NOW BEEN 8 MONTHS WITH A DRIVER SIDE TAKATA AIRBAG RECALL ON MY VEHICLE AND MY AUDI DEALERSHIP IN LATHAM, NY AND AUDI USA STATE THEY HAVE NO IDEA WHEN REPAIRS WILL BE MADE. THEY OFFER NO HELP WHEN I EXPLAINED TO THEM I FEEL UNSAFE DRIVING THIS VEHICLE ANYMORE. I EXLPAINED TO THEM I TRIED TO YRADE IT IN FOR ANOTHER VEHICLE, HOWEVER THE DEALERSHIP DOESNT EVEN WANT TO TAKE IT IN ON A TRADE DUE TO THIS RECALL BUT THE DEALERSHIP WILL OFFER ME CONSIDERABLE LESS THAN WHAT I OWE ON IT. WHEN WILL THIS MATTER GET RESOLVED. I FEEL LIKE I AM STUCK WITH A DEATH TRAP THAT I CANT GET OUT FROM UNDER.

Air Bags
Filed Oct 19, 2016NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DG

Air Bags
Filed Oct 13, 201677,000 milesGA

HORRIFIED MOTHER OF 2 SMALL CHILDREN. RECENTLY NOTICED WHEN DRIVING THE VEHICLE, A GAS/FUEL SMELL CONSUMES THE ENTIRE CAR. THE SMELL WAS SO BAD IT MADE ME SICK AS WELL AS SET OFF THE CARBON DIOXIDE ALARM IN MY GARAGE. MY TODDLER SON SITS ON THE SIDE WHERE THE TANK IS AND OF COURSE THAT IS WHERE THE SMELL IS THE STRONGEST. I FEARED THAT A EXPLOSION WOULD HAPPEN IN MY HOUSE DUE TO SMELL BEING SO STRONG...WE FINALLY TOOK THE SUV IN AND REPAIR COMPANY STATED THAT I HAD A FUEL LEAK. HE STATED THAT THE PUMP HAD A CRACK IN IT AND WAS SPRAYING FUEL ALL UNDER THE CAR. REPAIR HAS COST ME $900 TO REPLACE THE FUEL PUMP, ADAPTOR, AND RINGS.

Air Bags
Filed Oct 7, 2016MA

TAKATA INFLATORS

Air Bags
Filed Sep 15, 2016122,000 milesFL

TAKATA RECALL VEHICLE HAD A RECALL OF THE TAKATA AIR BAGS, BUT THE RECALL NOTICE STATES THAT NO SOLUTION IS CURRENTLY AVAILABLE. I KNOW THAT 100 MILLION VEHICLES HAVE BEEN RECALLED SO THERE IS A BACKLOG. I AM CONCERNED BY THIS DELAY AS THE RECALL WAS ISSUED MONTHS AGO AND STILL NO WORD ON THE REPLACEMENT AIR BAGS. WE LIVE IN A HOT HUMID CLIMATE WHERE THESE INFLATORS ARE MORE PRONE TO FAILURE. PLEASE PUT PRESSURE ON TAKATA TO EXPEDITE THIS RECALL. MY FAMILIES LIVES ARE AT RISK.

Air Bags
Filed Aug 25, 2016NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Fuel/Propulsion System
Filed Aug 6, 201680,000 milesNV

MY WIFE CALLED ME WHILE I WAS AWAY ON BUSINESS AND SAID THAT THERE WAS A SMELL OF FUEL IN THE HOUSE. I ASKED HER TO MAKE SURE TO CHECK THE OVEN AND SHE SAID IT WAS NOT THAT TYPE OF GAS AND THAT IT SMELLED LIKE AUTO FUEL. I CAME HOME AND WE HAD APPOINTMENTS TO CHECK OUT NEW HOMES AND WE NOTICED THAT THE INSIDE OF THE CAR SMELLED LIKE FUEL AND I HAD TO DRIVE WITH THE WINDOWS DOWN AND NO A/C BECAUSE WE HAVE TWO SMALL CHILDREN AS WELL AND THE ODOR WAS STRONGER WHEN WE HAD THE A/C ON. WE PARK OUR 2010 AUDI Q5 IN OUR GARAGE AND WHEN WE GOT HOME FROM OUR APPOINTMENTS I COULD SMELL A VERY STRONG SMELL OF FUEL COMING FROM THE REAR PASSENGER WHEEL WELL. WE HAVE NOT OVERFILLED THE CAR AND THERE MUST BE SOME KIND OF LEAK. THIS IS MY WIFE'S CAR AND SHE HAS BEEN COMPLAINING OF BAD HEADACHES AND NAUSEA OVER THE PAST COUPLE OF WEEKS AND MY CHILDREN RIDE IN THIS CAR AS WELL SO THIS TO ME IS A HEALTH CONCERN THAT IF THE FUEL PUMP OR SOME OTHER FUNCTION OF THE FUEL SYSTEM FAILS THAT HARMFUL GASOLINE FUMES COULD ENTER THE CABIN OR EVEN INTO OUR HOME AND CAUSE DAMAGING EFFECTS TO MY FAMILIES HEALTH. I WILL BE TAKING IT INTO THE DEALERSHIP IN RENO NEVADA AND WILL UPDATE YOU ON WHAT THE OUTCOME IS.

Air Bags
Filed Jul 29, 2016IL

TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jul 20, 2016CA

TAKATA SDI DRIVER FRONTAL AIRBAG SAFETY RECALL 69N1; NHTSA: 16V078; RECEIVED NOTICE IN APRIL 2016. I HAVE NOT RECEIVED A RESPONSE TO MY VOICEMAIL A FEW DAYS AGO TO AUDI'S 1-800 NUMBER. I RECEIVED THE NOTICE OF THE RECALL IN APRIL, BUT TO DATE, HAVE NOT BE CONTACTED TO SCHEDULE A REPAIR. I THINK OVER THREE MONTHS OF NO CONTACT FROM AUDI REGARDING THIS SAFETY REPAIR IS UNREASONABLE AND DANGEROUS. AT THE VERY LEAST, I WOULD LIKE A STATUS ON THE REPAIR FOR MY VEHICLE IMMEDIATELY. I SEE THAT A NEGATIVE NOTATION ON MY CARFAX RECORD WAS IMMEDIATELY MADE WHEN THIS RECALL WAS ISSUED AND IT INDICATES THAT THIS REPAIR HAS NOT TAKEN PLACE. THIS IS THROUGH NO FAULT OF ME THE OWNER AND I WOULD LIKE THIS NEGATIVE MARK REMOVED FROM MY CARFAX RECORD AS SOON AS POSSIBLE AS IT IS AUDI'S RESPONSIBILITY TO REMEDIATE THE DEFECT. THE NEGATIVE REPORT AFFECTS MY ABILITY TO SELL MY CAR AT TRUE MARKET VALUE DUE TO AUDI'S DELAY. I HAVE ALSO SUBMITTED AN ONLINE REQUEST THROUGH AUDIUSA.COM REGARDING THIS RECALL AND NOT BEEN CONTACTED REGARDING WHEN/IF IT WILL BE SCHEDULED. PLEASE ASSIST WITH OBTAINING A RESPONSE FROM AUDI REGARDING THIS SAFETY ISSUE. THANK YOU *TR

Fuel/Propulsion System
Filed Jul 14, 201660,000 milesNY

WHILE DRIVING THE VEHICLE MY WIFE NOTED STRONG ODOR OF GAS. MY MECHANIC FOUND THAT THE FUEL PUMP CRACKED CAUSING GAS SPILLING OUT FROM THE TOP OF THE GAS TANK THAT MAY HAVE RESULTED IN FIRE OR EXPLOSION SINCE THE GAS TANK IS NEAR THE HOT EXHAUST PIPE.

Air Bags
Filed Jul 3, 2016MA

MY COMPLAINT IS TWO FOLD. 1. WHY IS THE NHTSA ISSUING A RECALL AND TELLING AUDI OWNERS NOT TO DRIVE THEIR CARS? 2. AUDI OF AMERICA. AS OF 7/2/2016 AUDI IS STATING ITS NOT THAT SERIOUS? WE HAVE HAD NO INCIDENTS ACCORDING TO AN AUDI REPRESENTATIVE. THIS MAY BE TRUE BUT I WOULD THINK SOME PLACE IN THE USA THEIR HAD TO HAVE BEEN AN ACCIDENT INVOLVING ONE OF AUDI'S MODELS.NHTSA'S RECALL NOTICE STATES AGE, CLIMATE CONDITION AND CERTAIN AREAS OF THE USA AS THE GOVERNING FACTORS. IF THE AIRBAG GOES OFF DURING AN ACCIDENT THE OUTCOME IS THE SAME REGARDLESS OF THESE FACTORS LISTED IN THE RECALL NOTICE. I WANT TO KNOW WHY THE PEOPLE YOU ARE PROTECTING ARE STILL ALLOWED TO DRIVE A VEHICLE THAT IS A GRENADE WITH THE PIN PULLED OUT? THESE VEHICLES SHOULD BE OFF THE ROAD. WHY DO I PAY THE COMMONWEALTH OF MASSACHUSETTS EVERY YEAR FOR A SAFETY INSPECTION STICKER. IF THEY WILL NOT ISSUE ONE FOR TIRE THREAD DEPTH, HEADLIGHT OUT OR SEAT BELT PROBLEM. THAN WHY ARE THEY ALLOWED TO ISSUE AN INSPECTION STICKER WITH A DEFECTIVE AIR BAG?

Air Bags
Filed Jun 30, 2016OH

TAKATA RECALL. NOTICE OF "IMPORTANT SAFETY RECALL" RECEIVED IN APRIL 2016. TO DATE, IT HAS NOT BEEN POSSIBLE TO SCHEDULE A REPAIR BECAUSE THE PARTS ARE ALLEGEDLY NOT AVAILABLE. IF IT IS A "SAFETY" RECALL, AND IF IT IS "IMPORTANT", THE REPAIR SHOULD BE MADE NOW. I WAS ADVISED YESTERDAY THAT THE DEALER DID NOT HAVE PARTS AVAILABLE.

Electrical System
Filed Jun 22, 2016100,000 milesVA

LEFT HEADLIGHT DIP LIGHT COMES ON WHEN I AM DRIVING AND HIT A HIGHWAY BUMP AND THEN THE LEFT HEADLIGHT FAILS. WHEN I SHUT THE CAR OFF AND THEN TURN THE CAR BACK ON THE LIGHT WORKS AND THE DIP WARNING LIGHT GOES OFF.

Air Bags
Filed Jun 2, 2016CA

2010 AUDI Q5. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONTAL AIRBAG RECALL NOTICE. *SMD

Air Bags
Filed May 25, 201694,000 milesMA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THERE HAD BEEN STRONG FUMES OF FUEL EMITTING INTO THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE PROGRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A PREMATURE CRACK IN THE HEADLINER FOR THE FUEL INJECTOR CAUSING THE FUEL TO LEAK INTERNALLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) BUT THE PART WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ *CN

Air Bags
Filed Apr 29, 2016CT

TAKATA RECALL HEARD FROM THE CALL, DON'T FEEL SAFE TO DRIVE ANYMORE. CALLED THE AUDIUSA CUSTOMER SERVICE THREE TIMES, THEY WERE ASKING THE DEALER TO TAKE CARE OF IT, BUT THE DEALER DID NOT CALL ME. THE AUDIUSA CUSTOMER SERVICE WAS NOT ABLE TO ANSWER MY QUESTION ABOUT WHETHER THE DEALER IS OBLIGED TO DO THAT OR SO. I AM EXTREMELY FRUSTRATED/DISAPPOINTED WITH THE AUDIUSA. AUDIUSA ESSENTIALLY PUTS THEIR CUSTOMERS' LIVES IN DANGER WITH NO MERCY. I WISH SOMEONE IN THE WORLD CAN TAKE SOME RESPONSIBILITY.

Fuel/Propulsion System
Filed Feb 17, 2016106,000 milesFL

STARTED TO NOTICE A FUEL SMELL INSIDE THE CABIN OF THE VEHICLE WHILE DRIVING. IT BECAME SO BAD THAT THE CAR WAS UNDRIVEABLE. UPON INSPECTION THE TOP OF THE FUEL FILTER, (WHICH IS PART OF THE FUEL PUMP ASSEMBLY), IN THE GAS TANK WAS LEAKING PROFUSELY ALONG A MOLD INJECTION LINE ON THE TOP OF THE FILTER. THE FILTER IS MADE OUT OF HARD PLASTIC. IT WAS SPRAYING GAS ON THE ACCESS PLATE UNDERNEATH THE REAR PASSENGER SEAT. SO MUCH SO THAT THE BOTTOM OF THE SEAT WAS SOAKED IN GASOLINE AND HAD POOLED ON TOP OF THE ACCESS PLATE. ATOMIZED GAS IS VERY DANGEROUS INSIDE THE CABIN OF THE VEHICLE. THE SEAL ON THE ACCESS PLATE WAS SOAKED IN GAS TO WHERE IT NO LONGER SEALED AND HAD EXPANDED TO TWICE ITS SIZE; (VERY POOR DESIGN). I PURCHASED A NEW FUEL FILTER AND REPLACED WHICH FIXED THE PROBLEM. I THEN COMPLAINED TO AUDI USA AND THEY ACTED VERY QUICKLY BY HAVING THE CAR BROUGHT INTO THE DEALERSHIP AND INSPECTED. AUDI USA ALSO COVERED ALL MY EXPENSES FOR THIS REPAIR EVEN THOUGH THE CAR IS OUT OF WARRANTY. THE ORIGINAL FUEL FILTER WAS SUPPOSEDLY SENT BACK TO GERMANY SO THAT AUDI ENGINEERS COULD STUDY THE FAILED PART. I BRING ALL THIS UP AS I KNOW I AM NOT THE ONLY AUDI OWNER TO EXPERIENCE THIS PROBLEM. A QUICK GOOGLE SEARCHED TURNED UP MULTIPLE SIMILAR INSTANCES. I BELIEVE IT WAS CAUSED BY THE MANUFACTURING PROCESS OF THESE FUEL FILTERS AND I THEORIZE THAT THE MENTHANOL CONTENT IN OUR FUEL HERE IN THE US COULD CONTRIBUTE TO THIS FAILURE. IT IS NOT RELATED TO UV BECAUSE OF THE LOCATION OF THE PAR

Exterior Lighting
Filed Oct 31, 2015WA

LH DIPPED LIGHTING FLICKERS OFF AFTER ABOUT 1 MIN. IT WILL NOT COME BACK UNTIL THE VEHICLE IS RESTARTED. PROBLEM WILL REOCCUR AS PER ABOVE. IT SOUNDS LIKE A COMMON PROBLEM THAT SHOULD BE REPAIRED BY THE MANUFACTURER.

Engine
Filed Nov 10, 201214,000 milesFL

THE CAR SUDDENLY STOPPED NOT LETTING ME START THE ENGINE OR MOVE THE CAR AGAIN AFTER TWO MINUTES. IT WAS SOMETHING VERY DANGEROUS BUT I WAS LUCKY THAT NO OTHER CAR WAS BEHIND US AT THAT MOMENT. WHEN WE HAD THE CHANCE TO SWITCH THE CAR ON AGAIN, THERE WAS AN ALERT SYMBOL SHOWN TELLING US TO DRIVE CAREFULLY AT VERY SLOW SPEED AND PREFERABLY TO TAKE IT TO THE DEALER FOR SERVICE. THE DEALER HAD THE CAR FEW WEEKS WHERE THEY CHANGED SOMETHING IN THE AUTOMATIC GEAR SYSTEM AND ITS SOFTWARE. THIS CAR HAD PREVIOUSLY AN ENGINE CHANGE MORE THAN A YEAR AGO FOR PROBLEMS IN THE OIL CONSUMPTION. ALL THIS HAPPEN IN COSTA RICA (NOT USA). *TR

Visibility
Filed May 11, 201123,600 milesNV

TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS ALMOST FRACTURED FROM THE VEHICLE. IN ADDITION, HE STATED THAT THE VEHICLE WENT THROUGH A CAR WASH AND THE WIPERS COMPLETELY FRACTURED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO RECOMMENDED HAND WASHING THE VEHICLE SINCE THE CAR WASH BRUSHES WOULD PULL THE WIPERS FROM THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO CONCLUDED THAT THE AUTOMATIC RAIN SENSOR WAS TURNED ON WHICH CAUSED THE WIPERS TO ACTIVATE. THEY DID NOT OFFER ANY ASSISTANCE SINCE THEY STATED THAT THEY WERE NOT RESPONSIBLE FOR THE FAILURE. THE VIN WAS NOT AVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,600.

Engine and Engine Cooling › Cooling System
Filed Dec 21, 20105,100 milesPA

MY AUDI Q5 HAS BARELY 5000 MILES ON THE ODOMETER AND HAS BEEN THROUGH ITS FIRST SERVICE A WEEK BACK. THIS MORNING WHILE DRIVING TO WORK THE COOLANT LIGHT CAME ON AND THE VEHICLE HAD TO BE TOWED TO THE DEALER. WAS LATER INFORMED THAT IT WAS THE WATER PUMP THAT WAS THE CAUSE OF THE PROBLEM AND I WILL NEED TO WAIT FOR THREE DAYS WHILE THE SERVICE CENTRE PROCURES ONE. GIVEN THE INCREASING OCCURRENCE OF WATER PUMP FAILURE WITH THE Q5, I FEEL AUDI NEEDS TO BE MORE PROACTIVE IN ADDRESSING THIS ISSUE THEREBY AVOIDING INCONVENIENCE TO ITS CUSTOMER BASE. *TR

Engine and Engine Cooling › Cooling System
Filed Dec 19, 20108,000 milesMD

WHILE DRIVING IN COLD WEATHER VEHICLE BECAME DISABLED. PULLED OVER AND FOUND COOLANT ALL OVER THE ENGINE. VEHICLE HAD TO BE TOWED TO THE DEALER. *TR

Engine and Engine Cooling › Cooling System
Filed Nov 30, 201015,000 milesIN

MY CAR SUDDENLY LOST ALL ITS COOLANT FLUID WITH ABOUT 15000 MILES ON THE ODOMETER. *TR

Electrical System
Filed Nov 20, 201013,100 milesIN

2010 AUDI Q5 WITH CAMSHAFT SENSOR FAILURE RESULTING IN THE EPC SYSTEM ENGAGING WHICH PUTS THE VEHICLE IN SAFE-MODE. FIRST ATTEMPT AT REPAIR FIXED NOTHING. AUDI DID NOT ALLOW THE DEALER TO REPLACE THE FAILED SENSOR ON THE FIRST REPAIR VISIT, RATHER THEY INSTEAD SWAP LIKE-SENSORS AROUND, THE SEEMING EQUIVALENT OF RE-ARRANGING A BURNED OUT LIGHT BULB. IT IS QUITE FRIGHTENING WHEN THE EPC SYSTEM DEPLOYS, AND A MORE PROACTIVE APPROACH FROM AUDI ON DEALING WITH THIS FAIRLY COMMON PROBLEM SHOULD BE MANDATED. *TR

Engine and Engine Cooling
Filed Nov 14, 201013,000 milesMN

VEHICLE WAS SITTING OVERNIGHT IN SUB FREEZING TEMPERATURES (APPROX 30 DEGREES F). STARTED THE VEHICLE AND DROVE THE VEHICLE FOR APPROXIMATELY 15 MINUTES WHEN ALL OF A SUDDEN THE BLOWER MOTOR WAS NO LONGER BLOWING HOT AIR INTO THE INTERIOR OF THE CAR, AND SOON THE LOW COOLANT LIGHT FLASHED. I PULLED OVER QUICKLY, OPENED THE HOOD AND SAW THAT THERE WAS COOLANT SPREAD THROUGH OUT THE ENGINE BAY DUE TO THE WATER PUMP FAILING. I WAS NO LONGER ABLE TO DRIVE THE VEHICLE. THIS SEEMS TO BE A COMMON ISSUE WITH THIS PARTICULAR ENGINE IN THIS VEHICLE. AUDI SEEMS TO BE AWARE OF THE ISSUE, AND IS REPLACING SOME WATER PUMP'S PRIOR TO THEM FAILING, AND NOT REPLACING OTHERS. I CONTACTED 2 SEPARATE AUDI SERVICE CENTERS IN AN ATTEMPT TO HAVE MY WATER PUMP REPLACED AS I WAS ABOUT TO TRAVEL TO CANADA WITH THE CAR FOR A VACATION AND DID NOT WANT TO BE STRANDED. BOTH TIMES I WAS TOLD THERE WAS NO ISSUE. OBVIOUSLY THERE IS. SUCH A HIGH RATE OF FAILURE FOR SUCH AN IMPORTANT ENGINE COMPONENT CANNOT BE TOLERATED, ESPECIALLY WHEN FAILURES ARE OCCURRING ON ENGINES WITH SUCH LOW MILEAGE. A RECALL SHOULD BE ISSUED TO CORRECT THIS ISSUE. FORTUNATELY THE FAILURE OCCURRED IN A LARGE CITY WHERE I HAD ACCESS TO AN AUDI SERVICE CENTER. IF IT OCCURRED WHILE I WAS IN TRANSIT TO MY DESTINATION I MAY HAVE BEEN IN A REMOTE LOCATION WHERE I COULD NOT EASILY RECEIVE HELP IN A TIMELY MANNER, PUTTING MY LIFE IN RISK, ESPECIALLY DURING THE WINTER SEASON. PLEASE SEE THIS THREAD FOR MORE INFORMATION ON OTHER KNOWN OCCURRENC

Power Train › Automatic Transmission
Filed May 6, 2010218 milesIL

CAR SOMETIMES HAS A HARD DOWNSHIFT FROM 2ND TO 1ST AND A HARD UP SHIFT FROM 1ST TO 2ND. IT MAKES A CLUNK NOISE AND CAUSES TO CAR TO JERK AND OR LUNGE. I SEE MANY COMPLAINTS ON THE INTERNET FOR THIS ISSUE AND I THINK I WAS SOLD THIS AUTO WITHOUT DISCLOSURE OF AN KNOWN ISSUE. *TR

Power Train › Automatic Transmission
Filed Apr 7, 20103,200 milesNY

I HAVE A HESITATION/LACK-OF-ACCELERATION WHEN MOVING FROM A STOP OR FROM LOW SPEEDS. ESSENTIALLY, I'M EITHER MOVING VERY SLOWLY OR I HAVE TO FLOOR THE GAS PEDAL TO FORCE THE TRANSMISSION TO CHANGE GEARS, AND THEN THE CAR 'TAKES OFF'. THERE IS NO MIDDLE GROUND (I.E. I CAN'T SIMPLY ACCELERATE 'NORMALLY'). IT IS DANGEROUS WHEN MERGING ON TO A HIGHWAY OR OUT OF A DRIVEWAY OR SHOPPING CENTER AND ONTO A BUSY ROAD. *TR

Power Train › Automatic Transmission
Filed Jan 27, 2010120 milesCA

MY BRAND NEW 2010 AUDI Q5 EXHIBITED TWO DANGEROUS TRANSMISSION RELATED PROBLEMS WITHIN THE FIRST COUPLE WEEKS OF OWNERSHIP IN JANUARY 2010. BOTH ISSUES WERE INTERMITTENT AND UNPREDICTABLE. FIRST, UPON SLOWING TO A STOP, JUST PRIOR TO COMPLETE STOP THE CAR WOULD SUDDENLY SURGE FORWARD ON ITS OWN WITH ALMOST ENOUGH FORCE TO OVERPOWER BREAKING IF YOU DIDN'T REACT QUICKLY BY APPLYING MORE BREAK PRESSURE. SECONDLY, THE CAR WOULD EXPERIENCE A LAG IN ENGAGING GEARS WHEN ATTEMPTING TO ACCELERATE FROM A STOP OR NEAR STOP. MY WIFE ALMOST GOT IN AN ACCIDENT WITH ONCOMING TRAFFIC WHILE INITIATING A LEFT TURN AT A BUSY TRAFFIC INTERSECTION BECAUSE SHE APPLIED THE GAS PEDAL AND THE CAR MERELY IDLED FORWARD INTO ONCOMING TRAFFIC. AFTER A LONG LAG THE GEARS ENGAGED AND THE CAR ACCELRATED JUST IN TIME TO CLEAR THE INTERSECTION BEFORE GETTING HIT. MY WIFE AND I EACH SEPARATELY AND TOGETHER EXPERIENCED BOTH ISSUES MULTIPLE OCCASIONS. WE BROUGHT THE Q5 BACK TO SANTA MONICA AUDI. THEY TOOK A LOOK AND FOUND THAT A TRANSMISSION VALVE AND FILTER WERE "OBVIOUSLY INSTALLED INCORRECTLY AT THE FACTORY". BOTH PARTS NEEDED REPLACEMENT. THEY DID THE WORK BETWEEN JAN. 11 - JAN. 25 2010. I ONLY HAD THE CAR BACK FOR 24 HOURS BEFORE NOTICING THE SAME ISSUES AGAIN. I BROUGHT IT BACK TO THEM ON JAN. 26TH. THE CAR IS AT THIS TIME STILL AT THE DEALERSHIP AND AN AUDI ENGINEER FROM AUDI OF AMERICA IS ON HIS WAY TO TAKE A LOOK AT IT THIS WEEK. I HAVE BEEN IN COMMUNICATION WITH AT LEAST 5 OTHER Q5 OWNERS WHO HAVE EXPE

Power Train › Automatic Transmission
Filed Nov 28, 2009500 milesPA

TRANSMISSION HESITATION AND " JERKING". *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Audi Q5 → · Every Q5 year → · How the figures are calculated →