Owners filed 2 complaints about this vehicle with federal regulators, most often about the suspension › front › hub. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Suspension › Front › Hub | 1 | 0 | 0 | 0 | |
| Electrical System | 1 | 0 | 1 | 0 |
TL*THE CONTACT OWNS A 2007 GALATA X19 MOTORCYCLE SUPERBIKE. THE MOTORCYCLE CAUGHT FIRE WHILE IT WAS PARKED AND UNUSED FOR TWO WEEKS. THE KEYS WERE NOT IN THE IGNITION AND THE FUEL TANK WAS HALF FULL. THERE WAS NO INDICATION OF WHAT COULD HAVE CAUSED THE FIRE. THE FIRE DEPARTMENT STATED THAT IT COULD HAVE BEEN DUE TO FAULTY ELECTRICAL WIRING. THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 70.
ON NOVEMBER 17TH, 2007 WE PURCHASED 2 ( TWO) BAJA 250 CC BAJA MOTORSPORT DIRT BIKES AT THE PRICE OF $ 1292.00 EACH FROM TWO DIFFERENT PEP BOYS LOCATIONS IN SAN ANTONIO, TEXAS DUE TO EACH PEP-BOYS CARRYING ONLY ONE VEHICLE. IN TOTAL WE SPENT OVER $ 2500 LATE THE EVENING OF THE 17TH. MY CHILDREN HAD USE OF THE VEHICLES FOR ONLY A FEW MINUTES OF RIDE TIME AFTER WHICH THE BACK END OF THE BIKES HAD A PART ( A HUB ? ) BUST APART RENDERING THE VEHICLES STOPPED MID-RIDE, CAUSING A FALL AS THE FAULTY PART SHREDDED ONE TIRE CAUSING MY 16 Y/O TO FALL. IT HAS BEEN ALMOST ONE MONTH NOW, AND REPRESENTATIVES FROM BAJA HAVE REFUSED MULTIPLE REQUESTS FOR CONTACT BY A REPRESENTATIVE FROM MANAGEMENT. AT THIS TIME WE HAVE CLOSE TO 16 HOURS OF DOCUMENTED TIME CONSTANTLY CALLING BAJA MOTOR SPORTS IN AN ATTEMPT TO REMEDY THE SITUATION. WE WOULD LIKE TO ASK FOR OUR MONEY BACK ? THEY HAVE SENT US A VOUCHER NUMBER FOR ONE BIKE REDEEMABLE AT PEP BOYS BECAUSE THEY ARE UNABLE TO RESTORE THE BIKE PER WARRANTY TO SAFE CONDITION, YET HAVE FAILED TO TAKE ACTION ON THE OTHER BIKE ? BOTH REMAIN UN-REPAIRED AT THEIR DESIGNATED REPAIR SHOP IN SAN ANTONIO. OUR CONCERN IS # 1 ? LACK OF CONSISTENT TRACKING OF OUR COMPLAINT, # 2 ? CONSISTENT REFUSAL BY MANAGEMENT OR SUPERVISORY STAFF TO CALL US BACK OR TAKE AN INBOUND CALL FROM US # 3 ? FAILURE TO ORDER PARTS - # 4 ? TAKING OUR MONEY FOR A VEHICLE THAT DOES NOT WORK - # 4 ? NO ACCOUNTABILITY ON THE PART OF THE VENDOR, PEP BOYS - # 5 ? ATTEMPTING TO TALK US INTO ACCE
2 of 2 complaints, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.