2017 Acura Rlx

The contact owns a 2017 Acura RLX. The contact stated that while driving at various speeds, the vehicle pulled to the right, with a creaking sound while turning the steering wheel to the left or the right. The contact replaced the brake pads and rotors every year, but the failure persisted. The contact stated that the failure persisted after the wheels were rotated. The vehicle was taken to the dealer, who diagnosed that the steering column and suspension had failed, and the dealer replaced the steering column. Despite all the repairs, the failures persisted and became progressively worse. In addition to all the failures, there was an abnormal fuel odor inside and outside the vehicle. The vehicle intermittently failed to start. The dealer was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The vehicle was taken to another dealer, Atlantic Coast Acura (11225 Atlantic Blvd, Jacksonville, FL 32225); who was unable to diagnose the vehicle. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 42,000.

Catastrophic engine failure at speed, connecting rod failure, which is a known failure for this engine. Engine blew, lost all power, and hot oil hit the hot exhaust and the car caught on fire. A fire truck came to put out the engine fire.

TL* THE CONTACT OWNS A 2017 ACURA RLX. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A SEVERE VIBRATION ON THE DRIVER'S SIDE WHEEL. THE CONTACT WAS ABLE TO FEEL THE FAILURE MORE WHILE DRIVING HIGHER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. ACURA OF ORANGE PARK (7200 BLANDING BLVD, JACKSONVILLE, FLORIDA) STATED THAT THE BRAKES NEEDED TO BE RESURFACED. PRIOR TO THE FAILURE, THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT AN ACURA CERTIFIED TECHNICIAN WOULD HAVE TO DETERMINE THE CAUSE OF THE FAILURE BEFORE ANY FURTHER ACTION WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.