2020 Acura RDX complaints

The rear glass has shattered twice in February. First time January 2022 and second time February 2025. The vehicle has been parked when this incidentoccurred. Both occasions has been un winter conditions temperatures. As one can imagine, a shattered rear window isn’t just a minor inconvenience. The rear windshield is crucial for protecting passengers from outside elements and potential hazards during a drive. The first incident was handled by my auto insurance and a rework by the dealer at my cost The second incident Acura covered 75% of the cost while I was held responsible for the remaining 25% No warning were present prior to incident

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

REAR WINDOW SHATTERED

Lower control arm rubs against subframe. Makes noise as going over bumps. Acura has a service bulletin, 20-025, from June 19, 2020 identifying issue. Issue told to tech in past but was identified. Now identified at 66,881 on car out of warranty but Acura will not cover. Rubbing seems like safety issue over time

Rear Windshield shattered just sitting in driveway. Did some research and found out Acura knows about this through TSB 22-014.

Rear windows broken by itself. No known cause while driving. I heard a bang but didnt realize at first what it was until I pulled over and looked at the car. I had it replaced at safelite. Waited 2 weeks. There is glass in my tailgate which is impossible to remove. Did not know others had this issue as well until recently saw it online. Honda needs to address this issue.

The rear window has busted out on its own twice with glass everywhere. First time went through insurance second time I went through the dealer ship. I disappointed in Acura telling me there is nothing they can do to prevent this. It’s a defect in the car. It is dangerous and messy at my cost!

There is known issue where the rear glass will just randomly shatter. My car was parked and no one was near it. I came out to leave and I noticed the rear glass was shattered. This issue has been reported by thousands of other RDX owners. It’s absolutely insane that this isn’t recalled and covered by Acura. Additionally, it has been over a year and they still have not contacted me about the part to the fuel pump recall. They claim they don’t have the part in. It’s been over a year that I’ve been waiting.

This is the second time my back windshield has spontaneously crumbled! I’ve never had this to happen to any car I’ve ever owned. What is wrong with g with this vehicle. I’ve seen on you tube and til you that I am not the only owner this has happened.

Open the driver door to start the Vehicle and while closing the door the Back windshield shatter.

This is the second time my rear windshield spontaneously blew out in cold weather after using the rear deicer. This is a known problem pursuant to Acura Service Bulletin 22-014. Instead of replacing the windshield with the. OEM, the component should be redesigned. and recalled.

Back window shattered.. Acura refused to cover the repair

Back window shattered.. Acura refused to cover the repair

The contact owns a 2020 Acura RDX. The contact stated that after starting the vehicle, the vehicle started to warm up and the contact heard a loud pop coming from the rear glass. The contact stated that upon inspection, the contact became aware that the rear glass had shattered. No warning lights were illuminated. The contact called a glass repair company, and the glass was replaced. The local dealer was contacted; however, the vehicle was not diagnosed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.

My rear window has exploded twice in less than a year. American Honda is aware of this problem and has issued a service bulletin, 22-014. American Honda is refusing to pay my out of pocket expenses totalling $1,100.00. There is a class action suit in CA against American Honda. In both situations my window exploded, parked, for no reason. This is also a safety issued with glass shattering with passengers in the back seat, or also while I am driving. The lawsuit said the defroster (rear) is defective. Please look at all the internet postings on this. To include facebook which has a group called "Acrua Shattered" First incident was 1/22/2024, and the last was on 12/27/2024. Please help us consumers.

Rear window randomly shattered. I was just sitting at a red light and it shattered. Nothing hit it or damaged it. I read online this is a reoccurring problem others have experienced with 2019 models and newer. This needs to be addressed. If I was going down the road this could have caused an accident.

The rear windshield glass shattered while the car was parked in an open area. There wasn't an impact incident of any type. Acura is aware of the issue on this model of RDX (there's a service bulletin) but is refusing to cover the repair out of warranty. I know hundreds of owners have already filed complaints but wanted to add our incident as well.

The contact owns a 2020 Acura RDX. The contact stated while driving 25 MPH, there was a popping sound coming from the rear of the vehicle and the contact became aware that the rear window glass had shattered. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The VIN was not under recall for the failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

Issue associated with existing TSB 22-014. Rear windshield glass spontaneously shattered when opening driver door. No other damaged to the glass prior, the car power was off as car had been sitting during work hours. Car was brought to local dealership and issue discussed with service team. It was escalated to service director, Dave. With the existing manufacturer warranty being expired as the vehicle has surpassed 4 years or 50,000 miles (51,153 miles) and having knowledge of the existing service bulletin he offered to submit a good faith claim without guarantee as no current recall has been established to this VIN. I called Acura Honda corporate to also report a good faith claim and opened a case number which will be dispatched to a case manager for further investigation. Meanwhile, I have no car and no guarantee for replacement or repair. I didn’t feel it was safe to be driving a vehicle with loose shattered glass and open air during winter rainy season having a toddler. I am left without a vehicle and need to consider alternatives due to this hazardous inconvenience.

The rear windshield glass shattered without warning, due to a design flaw from the manufacturer.

The rear windshield completely shattered after getting in the vehicle and shutting the drivers side door. The vehicle was off and not in motion. There were no warnings, or other symptoms or any other indicators that this was a faulty windshield. The weather has been below freezing for the last 4 days. The problem has not been confirmed or reproduced nor inspected as this just happened and was unexpected. Thankfully the vehicle was off, however this could have impacted my safety and those around me if I had been driving.

The contact owns a 2020 Acura RDX. The contact stated received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My windshield completely shattered while parked out of no where. This could’ve been a huge safety hazard if I was driving or had my children in the car. I am very disappointed to see this is very common for other RDX owners when it is such a hazardous situations for many! This needs to be recalled!! These car are expensive enough to have to deal with this dangerous and expensive issue that isn’t caused by the owner, but a manufacture issues!

Car parked outside during work hours, turned car on for 10 minutes to warm up, upon coming back the rear windshield was completely shattered… (used rear defrost button)

Driving on the road my back glass windshield randomly blew out. Upon further investigation seems to be a common issue with this make/model/year. Many other owners of this model have shown this to be a problem for them as well. Refer to Facebook group “Acura Shattered”. Local dealer also said they have had several this had happened to. Very unsafe and very concerning that it will happen again

Shut driver side door and the rear hatch glass shattered.

I am submitting this formal complaint to report a recurring safety issue with my vehicle, a 2020 Acura RDX. Specifically, the rear window glass has unexpectedly shattered on two separate occasions without any apparent cause or external interference. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear window glass is the component that failed, and it is available for inspection upon request. How was your safety or the safety of others put at risk? The sudden shattering of the rear window glass posed a significant safety risk. Broken glass could have flown into my eyes or injured anyone near the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Acura is aware of this issue as it has been reported by other owners of similar models. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The police have inspected the vehicle following the incidents. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps, messages, or other symptoms prior to the failure. To provide more context: The first incident occurred during cold, snowy weather, which I initially suspected might be a contributing factor. However, the second incident took place during moderate weather conditions, eliminating extreme temperatures as a possible cause

I received a notice from Acura that the defective fuel pump replacement parts are now available and I should schedule the free repair with my dealership. When I called my Acura dealer (Chapman Acura) in Tucson, AZ I was told they did not have any parts. When I asked if they could let me know when they would be available, I was informed they did not know when any replacement parts would be available and that I should call back in a few weeks. Chapman Acura is the only Acura dealer in Tucson, AZ.

Vehicle was parked at a parking spot and all of a sudden there was a loud “POP” and the rear glass started cracking!

The rear windshield spontaneously smashed while my vehicle was parked in my driveway.

Rear window shattered while parked inside garage for no apparent reason

The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked and turned off, it was later discovered that the rear liftgate window had shattered without impact. The cause of the failure was not determined and the window was later replaced by the local Satellite company. Approximately two years later while the vehicle was parked and turned off the failure reoccurred. The cause of the failures was not determined. The manufacturer and local dealer were notified of the failure. The vehicle was not yet repaired. The VIN was not available. The failure mileage was 60,000.

Rear windshield spontaneously shattered for the SECOND time in less than 3 years while it was parked in my driveway. There was no external impact or foreign objects that may have caused it. I called an Acura dealership immediately and they acknowledged that this is a known issue with Acura RDXs, but since there’s no recall and my warranty ended, they refused to help fix the issue. Went to a local auto shop and they also pointed out this has been a common issue with Acura RDXs. This is extremely dangerous and unsafe for drivers and passengers.

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Rear windshield shattered upon remote starting vehicle and rear defroster turning on. This occurred during winter weather, between 25-30 degrees after the car sat overnight.

The rear window shattered on its own!!!. I had it replaced but not all the glass debris could be removed and it is trapped inside the trunk door (lift gate), unreachable, because the way the door was manufactured. The body shop says the entire lift gate needs to be replaced. How is it possible that the customers have the pay for the repairs of this manufacturing defect! Every time I open the lift gate I can hear a lot of glass moving inside. I will never be able to resale this car if this is not fixed. As it stands, many Acura RDX owner have this huge issue!!!!

Rear window shattered with out incident. Car was off and in park. Nothing hit it to cause it to break

Acura 2020RDX. Rear windshield spontaneously shattered. No impact was made. The trunk was opened with button from inside the car. After being open for over a minute, there was a loud pop, the rear windshield had shattered. The car is available to inspect. The broken rear windshield poses a safety hazard because my car is unsecured and my garage door openers could be accessed. No warning lights were given.

Rear window shadowed due the defroster. The defroster is making the rear window break. When using the defroster it is making the rear window break into pieces.

The back window shattered in January of 2024 and again today 12/19/24. Both incidents happened after i started the car in my garage. It was a loud pop and the entire windshield shattered. I wasn't aware that Acura had a technical service bulletin (TSB 22-014). When I called the dealership to explain what happened and that I wasn't aware there was an issue until I saw it the internet and they told me that since the window had already been repaired once and it wasn't the original that they had to have it inspected and I had send pictures before they would tell my if they would pay to replace the part that is causing the issue.

Spontaneous rear window shattering twice. Danger to the driver and passengers.

Alarm kept going off

My vehicle was parked overnight and when I went to go to work this morning, I found my rear window glass shattered. There is evidence of vandalism for all my doors were locked, and everything was present inside as well as no form of any external impact before I park inside the garage or nothing falls from the ceiling. It is a common problem known for the third generation Acura RDX, where the rear class window spontaneously shatters. This is definitely a safety hazard for it can happen when driving on the road and diminishing rear window visibility.

Panoramic sunroof. Makes loud popping noises while going over uneven terrain such as speedbumps. I fear that this could result in breakage of the sunroof glass causing serious safety concerns to myself or other passengers. It would also make the vehicle susceptible to the elements.

Upon opening rear hatch I noticed glass falling into trunk area, when closing hatch the window was shattered with no entry sign of foreign object. No branches, rocks or other foreign objects in parking space or around vehicle. Was parked in private home lot.

The rear window exploded it is said to be a defroster on the rear windshield. And no While I was parked when I watched the glass exploded if I was driving the exploded could have shocked me and glass shatters feel inside the car that could potential cause cuts, Acura and private company’s have acknowledge the problem. Yes when it was replaced, there suggestion was the bring down the windows while warming up the car so that the glass temperature won’t change as fast. No worry just exploded

Back window spontaneously burst. vehicle was stationary. I was in the vehicle while it was parked.

While driving my car in Albany New York on December 3 roughly about 15 minutes after starting the car and continuing onto a residential road the back window, spontaneously shattered without impact. The rear window defroster had been on at the time and had just cleared the frost before the drive had started. Not only did the window break a portion of the window fell into the trunk of the car and the rest of the window completely shattered into a little pieces that it was not possible to see outside of the back window. The sound of the breaking glass was so loud. It sounded as if snow was falling off the top of the car, but NO snow was present that day. The loud noise along with the lack of visibility caused issues with operating the vehicle and bringing it into a safe parking spot that was off of the road

Closed passenger side front door and rear glass shattered. Car was not running.

Re: NHTA recall 23V-858 This particular recall has been active since 12-18-2023. I have checked with my local dealership, Scanlon Acura in Ft Myers, FL, to arrange for a repair several times. Each time I have been told that they do not have the part. On Friday, 12-6-2024, a spoke to a service representative at the dealership. He advised me that they did have the part and scheduled an appointment to replace the defective part on Monday, 12-9-2024. When I arrived at the dealership, I was told that they did not have the part. Something is not right here. I suspect that the dealership does not want to replace the part because it is time-consuming, expensive, and represents an action where they do not receive enough compensation. This recall has been active for nearly a year, and NHTSA should intervene to expedite this process in order to prevent possible car crashes and injuries.