No owner complaints are on file for this vehicle. It has been recalled 3 times.
3 safety recalls
Part 573 reports
Fuel System, Diesel › Fuel Injection System › Fuel Rail21V962000
Filed Dec 13, 2021184 vehiclesSutphen Corporation
Defect. Sutphen Corporation (Sutphen) is recalling certain 2016-2020 Sutphen fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.
Risk. A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy. On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators. Repairs will be performed free of charge. Owners were notified of the defect on January 4, 2021. Owners may contact Sutphen customer service at 1-614-889-1005.
Exterior Lighting21V823000
Filed Oct 19, 20212 vehiclesSutphen Corporation
Defect. Sutphen Corporation (Sutphen) is recalling one 2017 Fire Truck and one 2020 Fire Truck, equipped with Code 3 7x9 Stop-Tail-Turn Reverse All-in-One LED lights. The lights may be too bright, exceeding the maximum light output allowed which may adversely affect the vision of drivers. As such, these vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk. The excessive brightness may affect the vision of other drivers, increasing the risk of a crash.
Remedy. Sutphen assisted the owners in obtaining filter kits from the light manufacturer, free of charge. Both affected vehicles have been remedied and therefore no owner letters will be mailed. Owners may contact Sutphen customer service at 1-614-889-1005.
Fuel System, Diesel › Fuel Injection System › Fuel Rail21V580000
Filed Jul 29, 2021604 vehiclesSutphen Corporation
Defect. Sutphen Corporation (Sutphen) is recalling certain 2017-2020 Fire Trucks. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk. A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy. Dealers will inspect the rail threads and fuel lines for damage, and replace the rail as necessary, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Sutphen customer service at 1-614-889-1005.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 13, 2021. Source: NHTSA Office of Defects Investigation.