We recently bought the uppababy Mesa Max in November of 2023 in the color way “Jake” for our daughter. About two weeks ago I reached out to uppababys customer service because I noticed the black foam near the headrest was cracking. Customer service sent out a replacement seat. At the time, they were out of the Jake color way that we had so they offered to send us the Greyson color way instead. I noticed the Greyson car seat had foam on the backrest but my Jake car seat did not. Both the Greyson and Jake car seat were manufactured the same year but different months. When I reached out to uppababy they would not give me a clear answer on whether the foam should be there and which one they crash tested with. They just said that they are always improving. However the Jake color way was manufactured after the Greyson so is the new standard that there is no foam on the backrest? Every other model I have had with uppababy has always had the foam so it’s concerning that I have been driving my daughter around in a potentially unsafe car seat. Not to mention my daughter would cry uncontrollably in the car seat that had no foam vs foam. The car seat is available to inspect upon request. Yes my child’s safety was put at risk. Car seat has not been inspected by the manufacturer or anyone else however I did notify uppababy but have not heard of any action that they are taking to inspect this issue. Their manual shows that the foam is suppose to be there.
2023 Mesa Max 1001-Msm
Routine
Owners filed 1 complaints about this vehicle with federal regulators, most often about the carry handle, shell, base. No safety recall has been issued.
What fails
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Carry Handle, Shell, Base | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsCarry Handle, Shell, Base
Filed Jun 16, 2024AZ
1 of 1 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.