Owners filed 3 complaints about this vehicle with federal regulators, most often about the visibility › sun/moon roof assembly. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Visibility › Sun/Moon Roof Assembly | 1 | 0 | 0 | 0 | |
| Visibility/Wiper | 1 | 0 | 0 | 0 | |
| Power Train | 1 | 0 | 0 | 0 |
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GLK 350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE AS THE VEHICLE SUN ROOF SHATTERED INTO SMALL PIECES. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD FOR THE CONTACT TO OBSERVE THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,400.
I NOTICED SINCE MONDAY THE 20TH OF JANUARY, THE CAR WHILE DRIVING FORWARD WOULD SUDDENLY GO INTO REVERSE MAKING A GRINDING SOUND. THIS HAPPENED TWICE IN TRAFFIC AND, COULD BE DANGEROUS IF IT HAD HAPPENED IN AN INTERSECTION. IN ADDITION TO THIS MALFUNCTION, IT QUITE OFTEN SLIPS INTO NEUTRAL WHEN I SLOWED FOR ANY REASON; LIKE, TO GIVE WAY OR PREPARING TO GO INTO A PARKING SPACE. THESE MALFUNCTIONS COULD BE DANGEROUS AND, MAY VERY WELL CAUSE MAJOR ACCIDENTS IF NOT CORRECTED. *TR
HELLO, I WOULD LIKE TO SHARE A SAFETY CONCERN AND INCIDENT REGARDING THE SUNROOF OF A NEWLY PURCHASED MERCEDES BENZ 2013 GLK 350 4 MATIC. AS I WAS MAKING MY DRIVE BACK TO VA ON I 85 HEADED TOWARDS COMPERS/ GAFFNEY, NC AT APPROXIMATELY 4:23 PM ON 27 DEC 13, I HEARD A VERY LOUD POP AND SHATTERED GLASS SOUND ON MY RIGHT PASSENGER SIDE. I CAREFULLY MOVED OVER TO THE FAR RIGHT LANE TO SLOW DOWN AND CONDUCTED A QUICK ASSESSMENT OF THE ISSUE. NOTHING SEEMED OUT OF PLACE FROM WHAT I COULD TELL ON THE INSIDE. I HEARD WIND LIKE NOISES FROM ABOVE AND LOOKED UP AND THERE IT WAS. MY SUNROOF HAD SHATTERED. I COULD SEE WHAT APPEARED TO BE LIKE TINY PINHOLES. MY SHADE WAS COVERED SO NO GLASS ENTERED THE CAR. I TOOK PICTURES AT THE NEAREST REST STOP APPROXIMATELY 4.5 MILES UP. I IMMEDIATELY PHONED MERCEDES BENZ ROADSIDE ABOUT THE ISSUE. THE MB ROADSIDE AGENT INFORMED ME TO CHECK TO SEE IF IT WAS DRIVABLE AND TO CALL MB SERVICE OF ALEXANDRIA, VA TO TAKE IT IN SINCE I WAS HEADED BACK. I CONTACTED MY ADVISOR AT MB OF ALEXANDRIA VA ON THE ISSUE AND WAS TOLD THAT THE CAR WILL BE DRIVABLE AND TO TAKE IT INTO THEM FIRST THING ON SATURDAY, 09:00, 28 DECEMBER 2013. I STILL HAD APPROXIMATELY 6 HOURS REMAINING OF TRAVEL TIME. AS FAR AS I COULD TELL, THERE WERE NO OTHER ISSUES WITH THE SUNROOF AS IT REMAINED IN TACT FOR THE REMAINDER OF MY TRIP. SO NOW, AS OF SATURDAY, 28 DECEMBER 2013, THE SUV IS AT MB OF ALEXANDRIA. THE SAFETY CONCERN IS THAT THE GLK 350 2013 4 MATIC SUNROOF CAN SHATTER AND CREATE A LO
3 of 3 complaints, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.