Filed Dec 23, 2022348,183 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Risk. An engine stall while driving increases the risk of a crash.
Remedy. Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Communication19V787000
Filed Nov 1, 201924,226 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Equipment › Other › Labels17V828000
Filed Dec 18, 201764 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2017 Mercedes GLE 550e 4MATIC vehicles. The tire pressure label on the B-pillar lists incorrect seating capacity and front and rear tire dimension information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FVMSS) number 101, "Tire Selection and Rims."
Risk. Applying incorrectly sized tires to the vehicle will affect the speedometer reading, which can increase the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will inspect the tire pressure label, replacing it, as necessary, free of charge. The recall is expected to begin in January 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
Steering › Electric Power Assist System17V241000
Filed Apr 11, 201758,323 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit.
Risk. If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.
Remedy. MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk are expected to be mailed June 30, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact MBUSA customer service at 1-800-367-6372.
Air Bags › Sensor › Occupant Classification16V903000
Filed Dec 15, 201647,799 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63 AMG vehicles manufactured April 23, 2014, to May 10, 2016. The front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the occupant as a child seat, deactivating the front passenger air bag.
Risk. If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.
Remedy. MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.
What owners reported
Newest filings
Structure › Body
Filed Jan 6, 20181,500 milesMA
THIS GLE 550$ 2016 LESS THAN 18 MONTHS WITH 5800 MILES. ELECTRICAL CHARGE OUTLET DOOR IS POSING SAFETY PROBLEMS. IT IS LOCATED HORIZONTALLY IN THE REAR BUMPER. THE SOLENOID VALVE EITHER UNLOCKS ITSELF DURING DRIVE, OR CANNOT BE CLOSED. DURING RUNNING THE DOOR OF THE OUTLET IS OPEN. THE CARS BEHIND ME HONK AND ATTEMPT TO OVERTAKE ME AND SLOW DOWN IN THE NEXT LANE TO WARN ME THAT MY GASOLINE DOOR IS OPEN (THEY DO NOT KNOW IT IS ELECTRICAL). I GET WORRIED ABOUT THEIR SAFETY AND MINE IN THE HGHWAY . WATER AND SNOW SEEPS INTO THE SOLENOID VALVE MAKING IT IMPOSSIBLE TO CLOSE THE ELECTRICAL OUTLET COVER OF THE CHARGING OUTLET. IT HAS GONE TO THE WORKSHOP THREE TIMES. THEY PRETTY MUCH GAVE UP AND REFERRED TO MERCEDES. TWO WINTERS, THE VALVE IS FROZEN AND NON FUNCTIONAL. NON CLOSURE OF THE ELECTRICAL OUTLET MAKES GASOLINE OUTLET DOOR INOPERABLE. OCCASIONALLY, A DUCT TAPE HAS TO BE USED TO KEEP THE DOOR CLOSED AND GASOLINE FILLED. INITIALLY, THE DEALER NOT KNOWING, I SUPPOSE, SUGGESTED I USE WD 40 SPRAY INTO THE ELECTRICAL OUTLET DOOR. I WAS RELUCTANT TO FOLLOW THIS MODE DUE TO FEAR OF ELECTRICAL SHORT CIRCUIT. LATER THE SOLENOID VALVE REPLACED WITH NO PERMANENT SOLUTION TO THE PROBLEM. IT SEEMS, THIS ISSUE HAS BEEN REPORTED IN THE B CLASS ALSO AS PER THE LINK BELOW. HTTP://WWW.MYBCLASSELECTRICDRIVE.COM/FORUM/VIEWTOPIC.PHP?P=3927 MERCEDES NEEDS TO LOOK INTO THIS AND RECALL THIS MODEL UNTIL FIX. BECAUSE OF THIS ISSUE, THE PRE CLIMATIC CONTROL IS NON FUNCTIONAL AND GIVES WARNING OF LOW H
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 23, 2022. Source: NHTSA Office of Defects Investigation.