No owner complaints are on file for this vehicle. It has been recalled 3 times.
3 safety recalls
Part 573 reports
Power Train › Manual Transmission16V581000
Filed Aug 4, 201657 vehiclesFerrara Fire Apparatus, Inc.
Defect. Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2015-2016 Inferno, Igniter, Intruder and Cinder fire trucks built on Freightliner and International chassis manufactured April 13, 2015, to May 30, 2016. The affected vehicles may be equipped with certain C20 and C21 split-shaft transmissions from Waterous. This transmission sends power to the wheels of an emergency response vehicle or powers an add-on unit such as a water pump used for fighting fires. A component within the shift unit may be damaged and as a result, the operator may not be able to switch the power output.
Risk. If the power output cannot be changed, once the fire truck arrives at the scene, it may not be able to pump water to aid in extinguishing the fire, increasing the risk of injury.
Remedy. Ferrara will notify owners, and the shift unit assembly will be removed and the clevis pin and retaining rings will be replaced, free of charge. The recall began on September 9, 2016. Owners may contact Ferrara customer service at 1-225-567-7100 extension 3011.
Electrical System16V544000
Filed Jul 20, 201624 vehiclesFerrara Fire Apparatus, Inc.
Defect. Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2011-2016 Inferno, Igniter, Intruder, and Cinder emergency vehicles manufactured October 3, 2011, to May 31, 2016, equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
Risk. The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
Remedy. Ferrara will notify owners, and service personnel or service centers will reprogram the units, free of charge. The recall began on August 26, 2016. Owners may contact Ferrara customer service at 1-225-567-7100 extension 3011.
Equipment16V445000
Filed Jun 16, 201660 vehiclesFerrara Fire Apparatus, Inc.
Defect. Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2015-2016 Inferno, Igniter, Cinder, Ultra, and Intruder vehicles built on Freightliner and International chassis manufactured August 3, 2015, to April 29, 2016, equipped with pumps to provide pressurized water to aid in fighting fires. These pumps have 6" intake strainers that may have been improperly soldered during production and, as a result, the strainers may come apart during use, allowing parts of the strainer and debris to enter the pump, possibly damaging the pump.
Risk. If the strainer and/or debris enters the pump, and the operator is forced to shut down the pump, reducing firefighting effectiveness, there could be an increased risk of injury.
Remedy. Ferrara will notify owners, and owners will check the strainer for missing solder at the joints. Any strainers missing solder will be replaced, free of charge. The recall began on July 20, 2016. Owners may contact Ferrara customer service at 1-800-443-9006 or hale customer service at 1-800-533-3569.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Aug 4, 2016. Source: NHTSA Office of Defects Investigation.